Who Uses This Software?

Higher Education K-12 Learning organizations


Average Ratings

16 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Explorance
  • www.explorance.com
  • Founded 2003
  • Canada

About Blue Course Evaluation

Blue Course Evaluation software helps you optimize and improve the student learning experience by making it easier to engage your teachers and students. By seamlessly integrating with your IT systems (SIS, LMS, SSO ...), Blue fully automates your course evaluation projects from start to finish, helping increase student participation and engagement.


Blue Course Evaluation Features

  • Bookstore Management
  • Cafeteria Management
  • Curriculum Management
  • Facility Management
  • Financial Management
  • Higher Education
  • Housing Management
  • Independent/Private
  • K-12
  • Library Management
  • Online Calendar
  • Online Payments
  • Parent/Student Portal
  • Reporting/Analytics
  • School District
  • Special Education

Blue Course Evaluation Reviews Recently Reviewed!


Robust Product with Excellent Support

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The robust amount of features.

Ability to copy setup from one term to the next.

Ability to extensively customize evaluation process.

Ability to correct an error, add a course, or otherwise update data after evaluations have started.

Commitment of Explorance to improving the software based on customer feedback.

Variety of training options and levels, including customer and Explorance staff led monthly webinars.

Cons: High learning curve for new users.

Some of the limitations in reporting (less direct control of size/layout of displayed graphics, inability to do certain calculations in export to excel reports).

Overall: We use Blue to manage the course evaluation process across the entire university. I am one of about a dozen users who each manage an individual school within the university. Mine is the largest (comprising about 60% of courses offered and closer to 75% of courses evaluated).

Our university has been using Blue for about three years now. We chose this software after negative experiences with our last vendor, and we were specifically looking for something that could provide all of the below:

1) Automated data feed from our student information system (SIS) to Blue.

2) Customization for each school using the software.

3) Unified email messaging (one email per student per school regardless of number of courses involved).

4) Ability to handle large and complex questionnaires with built in triggering to ask the right questions for each individual course and instructor.

5) Ability to customize opening and closing dates for evaluations down to the course level.

6) Ability to manage both mid-term and end-of-course evaluations.

7) Ability to evaluate multiple instructors for a single course with a seamless experience for students (course and all instructors on a single questionnaire) and automatic distribution of data to separate reports per instructor (all receive course responses but each sees only their instructor responses).

I am the most advanced user on our campus, both based on training and based on the extensiveness with which I use the software. For most users here, the cour

So far so good

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: At the University of Johannesburg (UJ) we began using Blue Course Evaluation this year, 2019 after a trial in 2018. Compare to our previous Course Evaluation mechanism, Blue is in a class of its own. Personally, I like the fact that it is simply to manage once it is set up, it organizes the whole evaluation experience. For example, after loading an evaluation, a lecturer can track the progress of his/her evaluation, have an accurate number of students enrolled in the programme, how many have completed the survey, how many in progress and how many still outstanding. With this information one can work towards improving the response rate. Linked with the University's ITS system, the data is very accurate as only registered students can complete the evaluation. Blue does not only provide course feedback, the system can do way more. For example like providing depth analysis as to which browser used, when the evaluation was completed, the channel used. This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations.

Cons: Setting up Blue Course Evaluation is not easy. It needs lots of system and information which the university had but not organized in a manner that Blue wanted it. Currently, we do not have a data base that links academic staff to the module that they teach. Without this information there was a little bit of confusion and we ended linking wrong people to modules as we relied on Blackboard information. Perhaps Blue must have a ready made template which institutions can used to sort their data before administration of Blue. This will help as institutions have their own filling systems which are sometimes in conflict with Blue requirements.

Overall: My overall experience is good, the adoption of Blue has since alerted me that the university needs to rethink its filing systems like linking people to departments and modules that they teaching. This will in turn makes reporting on academic activities easy and enhance alignment with the university's teaching community.

Administered course evals for many programs, including low-literacy and immigrant populations.

Apr 20, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI improvements were prioritized by eXplorance. The interface improved dramatically in my time using the software, becoming more intuitive over time. Though a lot of the complex functionality may only be easily navigable by power users, the support staff typically did a fine job of providing walkthroughs, phone support, and email instructions as needed.

Customer support was also invaluable for working through all the "ifs" and "buts" of our student population. Working with a range of literacy levels and familiarity with English language - as well as different course types like labs, practicums, continuing education, etc. - we needed frequent support and check-ins and were always able to reach a successful outcome.

Cons: I get they are an 'online first' company and a software above all else, but I was disappointed by Blue's inability to reliably process and integrate data from paper forms. They used a third party software (ABBYY) to generate forms, and no matter how meticulously our printer was calibrated, there were always problems in the scanning and upload into Blue. Because it was third party, Blue did not provide support for this process and could not refer us to someone at ABBYY. We ended up processing our (thankfully limited number of) paper forms manually.

Overall: Transitioning from paper scanning and online survey providers to a professional outfit specifically intended for course evaluations was an overall positive experience. While there are some pain points, without question the implementation of Blue was a time saver for our team.

Exemplary Customer Service Supporting Impressive Software

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Blue Course Evaluation tool is mobile friendly and multi-platform, as well as very intuitive for end-users. The surveys can be executed and accessed in multiple ways, and those being asked to respond report very few access issues. It works! The Customer Service and Support are extraordinary.

Cons: The admin. side can be clunky, with essential safeguards restricting auto-updates and often multi-step changes if project needs modification after publishing. These are avoidable if you do the work before you publish, but this is often not feasible.

Overall: The Customer Service and Support are extraordinary and have taken a novice user to advanced with their comprehensive training, knowledge base, as well as ongoing engagement with the product and community of users. It is a solid company with exceptional products.

Customer support is very responsive. Coming from a technical background, I found it easy to use.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the updates CS/Support implements in a quick manner. Responsive to bugs in updates. System can easily handle thousands of requests. Responsive and easy to use for end user.

Cons: Wish it had more transparency in the timing of emails (export .csv showing when task emails would be sent, since likely stored in a DB somewhere). Can be tricky at times to implement changes during a published project (manual changes do not impact the DB, wish manual changes could override the DB but I understand why it is not coded that way). Wish some text fields could be modifiable (e.g. "Please select datasource", other technical/vague terms displayed to end users). Would love IE to be better supported (do not recommend this browser, but unfortunately users still use it)

Blue is a multi-dimensional course evaluation tool that can be scaled to work for any institution.

Apr 17, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customizable solution will adapt to any institution's need... even to different scenarios within the same institution. The automatic report generation at the end of the survey was a must-have for us.

Cons: Difficult to set up for the first time... even with the help of the trainers. It takes a lot of time. The additional company trainings are expensive, and after two years, our team doesn't feel like we are capable of building new reports on our own.

Overall: Ability to schedule automatic report openings and closings based on dynamic date rules--like open at 60% of the semester and close reports at 90% of semester.

With eXplorances support we have been able to integrate Blue with BB and Banner successfully.

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: eXplorance listens to our institutions needs and requirements and is continuously modifying and updating their products to be more useful. The software is evolving and has kept base with the changes in the market.

Cons: The learning curve at the beginning is very steep. The software is not as intuitive as other products on the market. Having said that, it also can do more complicated survey design than the competitors.

Overall: The ability to have a completely integrated course evaluation process for the entire university including credit and non-credit courses.

Blue Course Evaluations

Mar 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the feautures that allow instructors to change survey dates and add their custom questions. As well, having the widget in the LMS for both students and instructors seems well used when reviewing the analytics in the response management tab.

Cons: Not having a test environment when integrating and installing the Data Sync Tool.

The naming conventions take quite a bit of time and effort to bwecome familair with and that lengthened the learning curve for administrators and end users.

Overall: Blue has assisted our PSI to reduce the number of survey platforms and move closer to automated survey processes.

Blue is excellent for delivery of course evaluations that can be highly customized and automated.

Jun 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fabulous software vendor, flawless delivery to students, mobile friendly, ada compliant, great performance, hosting, great customer support.

Cons: The report interface to create customized reports from scratch is not intuitive for novice users. I think the upcoming changes in this area in the next version will address these concerns.

Awesome features and value for money. Very user friendly user experience.

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease to use and what you need is handy. Performance management tool is very useful for decesion making and makes my day to day life easy

Cons: Hardly see any thing which I don't like. May be some new features integration like inventory management would be useful

Overall: Parents are very happy to see their kids data in their mobile, hence very useful for school. And performance management tool helps me a lot

Vendor Response

by Explorance on June 06, 2017

Thank you Sanjay for your review. You may have entered the review about Blue when you intended to review another product. Sincerely,

Blue is a great product and eXplorance is a great vendor.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Blue is very flexible and powerful, and can be configured to meet the different requirements of many different schools.

Cons: Consequences of some configuration decisions can be far-reaching, and should be documented more clearly.

This is a great product to utilize for course reviews that need to be completed for students.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that students can easily answer multiple questions about their experience in a course so that faculty can implement changes towards their approach to teaching students to improve their success.

Cons: Sometimes it is very easy for a student to just answer the whole assessment without them actually completing it. I would recommend that each section, or every few questions, the assessment response options are changed to keep students aware of what they are completing.

Overall: I love that this software provides easy access to gain a lot of data from students to improve the way professors approach their teaching techniques.

We've found Blue to be a superior product and Explorance a supportive company.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Ease of setup. We have multiple projects running each term.

2. Great UI. Students love it.

3. Robust system. No uptime problems at all; no crashes.

Cons: 1. We wish it was easier to change some things within an open project.

2. More email options.

3. It would be great if we could push texts to supplement our emails.

For a non-programmer, learning curve has been huge BUT customer service is always on point!!

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reports and evaluations look great and the ease of accessing the information is second to none.

Cons: It doesn't integrate with our records system and it is a complicated system for those without technical experience

Capterra loader

Excited - this tool is going to revolutionise student surveys in the HE sector

Apr 19, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to centralise the student survey process with consistency and provide fast, tailored reports to the right audiences

Cons: Its a learning curve as it is a complex beast ideally needing a small dedicated team to get to grips with this software.

Overall: As an institution we can centralise the disparate processes going around saving on administrative time and effort. Thus this gives greater consistency of experience for all and with the advanced reporting functionality takes this tool to the next level, especially considering that it can handle demographic data.

the software has a steep learning curve; not intuitively obvious.

Apr 17, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has many functionalities - supposedly, once set up, a "one touch" and it does everything for you, which is true. It is hard to accidentally make a mistake -- that is, it just won't work, rather than working incorrectly. Tech support is good, although their communication style is a bit hard to get used to.

Cons: Even now that I am very familiar with it, I still often have to check with tech support about one thing or another. I don't like the report , and I wish it could be more customizable. I am the only one who knows how to use it, and to show its quirks to another would be difficult.

Overall: it does everything I need it to do, and fairly conveniently.