--- title: "MyShopManager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyShopManager Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/160725/MyShopManager/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # MyShopManager Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MyShopManager ## What is MyShopManager? MyShopManager is auto repair shop software that provides tools to help shops run profitably. The software combines text messaging, direct mail, email marketing, and call tracking into one cost-effective system. It determines each shop's goals, builds custom marketing plans, implements and monitors campaigns, and provides performance reporting. MyShopManager aims is to fill shops with profitable customers to grow their businesses. ## What is MyShopManager used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 90% Neutral 0% Negative 10% Starting price $197 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyShopManager 4.7 (29) VS. [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $197 Per User, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.6 (2,132) Value For Money 4.4 (27) Value For Money 4.5 (2,028) Customer Service 4.7 (29) Customer Service 4.5 (2,076) ## MyShopManager alternatives [4.5 (6,262)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,132)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,344)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/160725/MyShopManager/alternatives/) ## FAQs about MyShopManager Overview ### Which roles and teams benefit most from MyShopManager? MyShopManager is most used by owner-operators, shop managers, and small-business presidents overseeing automotive repair operations. They use it to track repair orders, estimates, appointments, invoices, and shop performance. Customer service staff rely on it to access customer and vehicle records, communicate service updates, and support scheduling and billing. Answer based on 29 reviews Overview ### What company size and specific industries is MyShopManager built for? MyShopManager is designed for auto repair shops of any size, with a focus on businesses in the automotive repair industry. It fits service centers and repair operations that need tools tailored to managing repair shop workflows, customer service, and day-to-day shop activities. Features and Usability ### What are the key features of MyShopManager? MyShopManager offers email marketing and lead generation as core features, along with campaign management and marketing automation for planning and executing outreach. It also includes multi-channel communication and multi-channel marketing, plus SMS marketing and ROI tracking for measuring campaign performance across channels. Getting Started and Support ### What training and onboarding options does MyShopManager offer? MyShopManager provides live online training sessions for teams getting started. This format supports guided instruction through remote sessions, where users can ask questions and review setup steps in real time. No other training formats are listed in the catalog data. Answer based on 2 reviews Getting Started and Support ### What customer support options does MyShopManager offer? MyShopManager provides chat support. User feedback is mixed: some describe customer service as helpful and easy to use, while others report problems with cancellation handling and unexpected charges, suggesting support experience can vary. Answer based on 3 reviews ## Features AI summary Based on 6,612 Marketing Automation reviews Capterra data shows that buyers of marketing automation software rank the following features as their top priorities: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) MyShopManager includes **Email Marketing**. However, it does not offer **Event Triggered Actions** or **Lead Capture**. Its **Email Marketing** functionality helps businesses create and send targeted campaigns, maintain regular communication with prospects and customers, and support ongoing outreach efforts, allowing teams to build stronger audience relationships and drive repeat engagement. Campaign Management 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Marketing Automation 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Multi-Channel Marketing 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) ROI Tracking 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Email Marketing Create and send email blasts/campaigns Lead Generation Manage the process of attracting and converting business prospects into leads MyShopManager 8 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Email Marketing: Create and send email blasts/campaigns - Lead Generation: Manage the process of attracting and converting business prospects into leads - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - SMS Marketing: Send promotional campaigns or transactional messages via text messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (29) 4.7 Based on 29 reviews ## Pricing Value for money 4.4 (27) Basic $197.00 Per User,Per Month Value for money 4.4 (27) 4.4 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (29) 4.7 Based on 29 reviews ## User reviews Overall rating 4.7 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(26) 4(0) 3(0) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner - operator Used the software for: 3-5 years ### "UNBELIEVABLE RESULTS!!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2020 The oil change reminders that \[SENSITIVE CONTENT HIDDEN\] helped create for semi-synthetic and full syn oil changes, so that customers that have that oil don't get reminded too early! That was a big issue that she helped solve. They were getting reminded 3 mos early for 6 mo follow up oil changes, and we re created our syn and semi syn oil change verbiage and now they are on track. Pros The texting software to the customers allows for much quicker response time than emailing, Customers love it and respond immediately, and appreciate the reminders and follow ups. Cons Nothing at all! There isn't anything that I would change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Best since sliced bread " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2020 Pros Super easy to use, very creative and original. I couldn’t imagine not having this in my business. Saves me thousands a MONTH in labor with its automation. Cons I haven’t experienced any down sides yet. If anything, maybe there is so much that it can do and always new things coming out, I don’t even know if I am using it to it’s full ability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner & manager Used the software for: 3-5 years ### "Customer service is way below expectations once Bolton took over. Bad communications, no value." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2023 Once Bolton took over it was very bad experience all the way. Don't do it. Pros Myshopmanager was a great platform for our CRM and marketing campaign until it was taken over by Bolton technology. Text messaging was hte main feature we used alongside the email campaigns. Cons Customer service could improve. Once we decided to not subscribe to myshop manager, we were told to follow a specific process to cancel the subscription. We cancelled in November 2022, we suddenly got charged in January 2023, no refund was issues, we cancelled again and then again randomly got charged again in April. We had to cancel the credit card on file to avoid being charged without the use of the service. I would never advise leaving your credit card with Bolton regardless to what product you use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Great Product! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Using MyShopManager makes it more personal with our customers. During the Covid pandemic our customers would just reach out to us by texting and asking how were all doing. It's a great way to communicate on personal basis. Pros Follow up texting with our customers. Doing a slow day text blast gets appointments made. Post card coupons to your customer list gets a great response. Sending a google link and asking your customer for a review by texting them. Being able to communicate to your customers after hours by texting. Great support from staff. They get back to you asap! Cons Sometimes the customer list doesn't match the text feed, it seems lagging to keep up when selecting another customer to text. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nicholas B. Owner Used the software for: Less than 1 year ### "New User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2020 Still new, but so far easy to use and love the phone app to immediately respond back to customer incoming texts, appointments, etc. Pros 1\. Integration to our AllData customer database, names, $$ spent, etc. 2. Constant automated contact to old and new customers 3. Direct Mail to solicit new offers and promotions 4. Immediate follow up on work completed and customer satisfaction Cons Scan tool to monitor direct mail codes v. from Play store apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner, mechanic Used the software for: 1-3 years ### "Beyond the honeymoon, buyer be aware" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 6, 2022 Not very pleasant in the long run for me and my two locations. Pros Easy to use automated text messaging. Awesome customer service for about the first four months Cons Clunky app which they completely redesigned 3 times in the 2 years. No improvement. Pricing... Their automated text messaging is good, worth max $200 a month. To get the most out of what they offer you need to do direct mail (lots extra $$$) not worth the almost 350 a month for automated reports and automated text messaging. They lock in the return phone number so there's a very painful disconnect. Be aware. Their sales people are very trained to deaf ear, change the subject, and over come objections when dealing with real issues that come up after using their system for a long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Customer retention program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2020 A+ for customer followup and retention. I absolutely love that you can share pictures or videos of the actual broken part and repair with the consumer. Pros I like everything about this software! It's very user friendly and so easy to understand. Customer retention is the secret to repeat business and building relationships with your customers. It is vital to keep in touch and MyShopManager does it all for you. You can always customize the settings to your needs! Cons I honestly haven't found anything I dislike about this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Best way to communicate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2023 Good, rocky at first with the Bolton merger. Pros The follow up, the emails about declined work not only keeps my clients informed but also helps us busy!! Cons That the app no longer immediately updates me when someone texts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chuck S. Owner Used the software for: 1-3 years ### "Never easier to get business in the door" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2018 I was skeptical about it but once I saw the results i was sold! Pros Text messaging and ease of data review. I have successfully used the slow day blast to fill the shop with work on days when the techs were not fully employed. It also provides graphs and other useful data to help me anticipate slower months to push out marketing materials, which they also make super easy. Cons It can be pricey, I started with a lower tier option and was paying for each text. Upgraded so that texts would be free and that has saved me a bit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Incredible Software Even Better Customer Support! \[SENSITIVE CONTENT HIDDEN\] is AMAZING!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2021 A++++ Customer service and excellent product to boot. I am baffled by how great the customer service is! It just keeps getting better, and better. \[SENSITIVE CONTENT HIDDEN\] is AMAZING! Five-star company all the way! Pros Text Blasts, Five Arounds, Mailers, and ease of use! Cons Nothing at all This is well thought out and as good as I have seen! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160725/MyShopManager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Systeme.io vs MyShopManager](https://www.capterra.com/compare/160725-198994/MyShopManager-vs-Systeme)