# MyShopManager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MyShopManager Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more.

Source: https://www.capterra.com/p/160725/MyShopManager

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# 

 MyShopManager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MyShopManager

## What is MyShopManager?

MyShopManager is auto repair shop software that provides tools to help shops run profitably. The software combines text messaging, direct mail, email marketing, and call tracking into one cost-effective system. It determines each shop's goals, builds custom marketing plans, implements and monitors campaigns, and provides performance reporting. MyShopManager aims is to fill shops with profitable customers to grow their businesses.

## What is MyShopManager used for?

[Marketing Automation](https://www.capterra.com/marketing-automation-software/)

Top alternative

Featured

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

90%

Neutral

0%

Negative

10%

Starting price

$197

Per User, Per Month

Free trial  
not available

Free version not included

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MyShopManager

4.7 (29)

VS.

[4.6 (3,471)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting Price

$197

Per User, Per Month

Starting Price

$9

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (29)

Ease Of Use

4.6 (2,127)

Value For Money

4.4 (27)

Value For Money

4.5 (2,023)

Customer Service

4.7 (29)

Customer Service

4.5 (2,071)

## MyShopManager alternatives

[4.5 (6,234)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (2,925)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[Systeme.io](https://www.capterra.com/p/198994/Systeme/)

[4.8 (2,127)](https://www.capterra.com/p/198994/Systeme/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/198994/Systeme/)

[View all alternatives](https://www.capterra.com/p/160725/MyShopManager/alternatives/)

## FAQs about MyShopManager

Overview

### Which roles and teams benefit most from MyShopManager?

MyShopManager is most used by small business owners, owner-operators, shop managers, and presidents who oversee daily retail or repair operations. These roles rely on it to manage inventory, track jobs, handle customer service, streamline front-office workflows, and maintain visibility into sales, shop performance, and overall business administration.

Answer based on 29 reviews

Overview

### What company size and specific industries is MyShopManager built for?

MyShopManager is designed for auto repair shops, serving businesses in the automotive repair industry. The vendor description does not specify a particular company size, so the product appears intended for auto repair operations of any size that need software tailored to shop management.

Features and Usability

### What are the key features of MyShopManager?

MyShopManager offers email marketing and lead generation as core features, with campaign management, marketing automation, and ROI tracking for planning and measuring outreach. It also includes multi-channel communication, multi-channel marketing, and SMS marketing to coordinate messages across email and text channels.

Integrations

### Which third-party tools and platforms does MyShopManager integrate with?

MyShopManager integrates with Tekmetric, a shop management platform used alongside shop operations. The available integration data names Tekmetric as the confirmed third-party connection, so that is the only brand identified here.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does MyShopManager offer?

MyShopManager provides live online training sessions for teams getting started. These sessions support guided setup and direct instruction from a trainer, giving users a structured way to learn the product’s basic functions and begin using the system with assistance.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does MyShopManager offer?

MyShopManager provides chat support. Users describe the customer service as helpful and easy to use, with quick outreach in some cases. Others report frustration with billing and cancellation handling, which suggests support experiences can vary and may need follow-up on account issues.

Answer based on 3 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

3.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Marketing Automation

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Automate workflows and trigger campaigns based on customer actions

Multi-Channel Marketing

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

ROI Tracking

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Email Marketing

Create and send email blasts/campaigns

Lead Generation

Manage the process of attracting and converting business prospects into leads

MyShopManager 8 features

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Create and send email blasts/campaigns

Manage the process of attracting and converting business prospects into leads

Automate workflows and trigger campaigns based on customer actions

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Send promotional campaigns or transactional messages via text messages

Get Advice

We can help you find the software with the features you need.

Features

4.7 (29)

4.7

Based on 29 reviews

## Pricing

Value for money

4.4 (27)

Basic

$197.00

Per User,Per Month

Value for money

4.4 (27)

4.4

Based on 27 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.7 (29)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (29)

4.7

Based on 29 reviews

## User reviews

Overall rating

4.7

Based on 29 reviews

Filter by rating

5(26)

4(0)

3(0)

2(3)

1(0)

Mentioned topic

Sorted by most recent

EA

Eddie A.

Owner & manager

Automotive

### "Customer service is way below expectations once Bolton took over. Bad communications, no value."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 23, 2023

Once Bolton took over it was very bad experience all the way. Don't do it.

Pros

Myshopmanager was a great platform for our CRM and marketing campaign until it was taken over by Bolton technology. Text messaging was hte main feature we used alongside the email campaigns.

Cons

Customer service could improve. Once we decided to not subscribe to myshop manager, we were told to follow a specific process to cancel the subscription. We cancelled in November 2022, we suddenly got charged in January 2023, no refund was issues, we cancelled again and then again randomly got charged again in April. We had to cancel the credit card on file to avoid being charged without the use of the service. I would never advise leaving your credit card with Bolton regardless to what product you use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WH

Woodrow H.

Owner

Automotive

### "Best way to communicate "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 11, 2023

Good, rocky at first with the Bolton merger.

Pros

The follow up, the emails about declined work not only keeps my clients informed but also helps us busy!!

Cons

That the app no longer immediately updates me when someone texts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JN

Joe N.

Owner, mechanic

Automotive

### "Beyond the honeymoon, buyer be aware"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

October 1, 2022

Not very pleasant in the long run for me and my two locations.

Pros

Easy to use automated text messaging. Awesome customer service for about the first four months

Cons

Clunky app which they completely redesigned 3 times in the 2 years. No improvement. Pricing... Their automated text messaging is good, worth max $200 a month. To get the most out of what they offer you need to do direct mail (lots extra $$$) not worth the almost 350 a month for automated reports and automated text messaging. They lock in the return phone number so there's a very painful disconnect. Be aware. Their sales people are very trained to deaf ear, change the subject, and over come objections when dealing with real issues that come up after using their system for a long time.

Reasons for choosing MyShopManager

Perceived excellent customer service and high perceived value from their highly trained sales force

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TL

Tyger L.

Owner

Automotive

### "Incredible Software Even Better Customer Support! \[SENSITIVE CONTENT HIDDEN\] is AMAZING!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2021

A++++ Customer service and excellent product to boot. I am baffled by how great the customer service is! It just keeps getting better, and better. \[SENSITIVE CONTENT HIDDEN\] is AMAZING! Five-star company all the way!

Pros

Text Blasts, Five Arounds, Mailers, and ease of use!

Cons

Nothing at all This is well thought out and as good as I have seen!

Reasons for choosing MyShopManager

No Reason just a lucky Try!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IG

Ivan G.

owner

Automotive

### "Waste Of Money"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

April 2, 2021

As i said above its waste of money, 299 a month is not worth it.

Pros

Easy to use, very easy to set campaigns.

Cons

System didnt get connected fully to our data base, we have more than 1500 customers but it was working with 10% of our customers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

DJ K.

Owner

Automotive

### "Great customer follow up and communication "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 30, 2020

Benefits are opening a line of communication with my customers I didn’t have before \[SENSITIVE CONTENT HIDDEN\] my rep is great and very knowledgeable of the system and new things happening with the program!!

Pros

The texting is great and linking with Shop-ware was easy as you could ask for!

Cons

Haven’t had any issues at all. It is very nice to have and extra line of communication with my customers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Mark H.

owner

Automotive

### "Good product/ good support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 4, 2020

Support is great, helped me get more Google Reviews

Pros

Text messages, reports, customer support & time

Cons

Learning curve, memorizing different paths to information

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Samuel C.

Shop Manager

Automotive

### "Beat Bang for Your Buck"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 31, 2020

Customer retention and interaction has drastically improved. \[SENSITIVE CONTENT HIDDEN\], has been amazing and incredibly helpful.

Pros

Customer interaction is unparalleled. Functionality and the integration with our Mitchell Software was effortless.

Cons

Ease of use could be better. Website layout takes a little to get to get used to..

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

[Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)

[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Manny M.

Owner

Automotive

### "Great Product! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 29, 2020

Using MyShopManager makes it more personal with our customers. During the Covid pandemic our customers would just reach out to us by texting and asking how were all doing. It's a great way to communicate on personal basis.

Pros

Follow up texting with our customers. Doing a slow day text blast gets appointments made. Post card coupons to your customer list gets a great response. Sending a google link and asking your customer for a review by texting them. Being able to communicate to your customers after hours by texting. Great support from staff. They get back to you asap!

Cons

Sometimes the customer list doesn't match the text feed, it seems lagging to keep up when selecting another customer to text.

Switched from

[Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)

I didn't see the benefits with paying the same amount I'm paying with MyShopManager. Total game changer!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TC

tony c.

owner

Automotive

### "very happy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2020

great support staff great product

Pros

It starts cust contact and picks up leads....on slow times i can send out a 100 texts and pick up work

Cons

It has lots of reports to sort thru and you need to set up what ones work for you

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/160725/MyShopManager/reviews/)

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Popular comparisons

[Systeme.io vs MyShopManager](https://www.capterra.com/compare/160725-198994/MyShopManager-vs-Systeme)