# MyShopManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyShopManager the right Marketing Automation solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160725/MyShopManager/reviews --- MyShopManager 4.7 (29) [View alternatives](https://www.capterra.com/p/160725/MyShopManager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyShopManager Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Dawn D. Owner - operator Automotive Used the software for: 2+ years ### "UNBELIEVABLE RESULTS!!! " July 21, 2020 5.0 The oil change reminders that \[SENSITIVE CONTENT HIDDEN\] helped create for semi-synthetic and full syn oil changes, so that customers that have that oil don't get reminded too early! That was a big issue that she helped solve. They were getting reminded 3 mos early for 6 mo follow up oil changes, and we re created our syn and semi syn oil change verbiage and now they are on track. Pros The texting software to the customers allows for much quicker response time than emailing, Customers love it and respond immediately, and appreciate the reminders and follow ups. Cons Nothing at all! There isn't anything that I would change. Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing MyShopManager Because the orig salesperson I spoke to was NOT pushy, and was extremely informed about the entire system. They speak to you w/o that salesy talk, and ANY TIME I've called with questions, no matter who I get, they are answered and the solution is fast, and any corrections on the program that needed to be updated are done immediately. \[SENSITIVE CONTENT HIDDEN\] my sales girl is so on her game, and her follow up with me re: reports and my return on investment far exceeded my expectations. She also always has new campaigns that she introduces me to and it's so easy to navigate. I would NEVER change. MY SHOP MGR IS ALL YOU NEED!!! Review Source TB Tad B. Owner Automotive Used the software for: 2+ years ### "Best since sliced bread " February 19, 2020 5.0 Pros Super easy to use, very creative and original. I couldn’t imagine not having this in my business. Saves me thousands a MONTH in labor with its automation. Cons I haven’t experienced any down sides yet. If anything, maybe there is so much that it can do and always new things coming out, I don’t even know if I am using it to it’s full ability. Alternatives considered [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/) Switched from [Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/) Better client communication in a “different” way Review Source EA Eddie A. Owner & manager Automotive Used the software for: 2+ years ### "Customer service is way below expectations once Bolton took over. Bad communications, no value." May 23, 2023 2.0 Once Bolton took over it was very bad experience all the way. Don't do it. Pros Myshopmanager was a great platform for our CRM and marketing campaign until it was taken over by Bolton technology. Text messaging was hte main feature we used alongside the email campaigns. Cons Customer service could improve. Once we decided to not subscribe to myshop manager, we were told to follow a specific process to cancel the subscription. We cancelled in November 2022, we suddenly got charged in January 2023, no refund was issues, we cancelled again and then again randomly got charged again in April. We had to cancel the credit card on file to avoid being charged without the use of the service. I would never advise leaving your credit card with Bolton regardless to what product you use. Review Source MM Manny M. Owner Automotive Used the software for: 6-12 months ### "Great Product! " July 29, 2020 5.0 Using MyShopManager makes it more personal with our customers. During the Covid pandemic our customers would just reach out to us by texting and asking how were all doing. It's a great way to communicate on personal basis. Pros Follow up texting with our customers. Doing a slow day text blast gets appointments made. Post card coupons to your customer list gets a great response. Sending a google link and asking your customer for a review by texting them. Being able to communicate to your customers after hours by texting. Great support from staff. They get back to you asap! Cons Sometimes the customer list doesn't match the text feed, it seems lagging to keep up when selecting another customer to text. Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/) I didn't see the benefits with paying the same amount I'm paying with MyShopManager. Total game changer! Review Source NB Nicholas B. Owner Automotive Used the software for: Less than 6 months ### "New User" January 30, 2020 5.0 Still new, but so far easy to use and love the phone app to immediately respond back to customer incoming texts, appointments, etc. Pros 1\. Integration to our AllData customer database, names, $$ spent, etc. 2. Constant automated contact to old and new customers 3. Direct Mail to solicit new offers and promotions 4. Immediate follow up on work completed and customer satisfaction Cons Scan tool to monitor direct mail codes v. from Play store apps. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing MyShopManager Lights out integration with our AllData Shop management tool.Wonderful customer support from \[SENSITIVE CONTENT HIDDEN\] Review Source JN Joe N. Owner, mechanic Automotive Used the software for: 1-2 years ### "Beyond the honeymoon, buyer be aware" October 1, 2022 2.0 Not very pleasant in the long run for me and my two locations. Pros Easy to use automated text messaging. Awesome customer service for about the first four months Cons Clunky app which they completely redesigned 3 times in the 2 years. No improvement. Pricing... Their automated text messaging is good, worth max $200 a month. To get the most out of what they offer you need to do direct mail (lots extra $$$) not worth the almost 350 a month for automated reports and automated text messaging. They lock in the return phone number so there's a very painful disconnect. Be aware. Their sales people are very trained to deaf ear, change the subject, and over come objections when dealing with real issues that come up after using their system for a long time. Reason for choosing MyShopManager Perceived excellent customer service and high perceived value from their highly trained sales force Review Source MG Martha G. Manager Retail Used the software for: 6-12 months ### "Customer retention program" February 20, 2020 5.0 A+ for customer followup and retention. I absolutely love that you can share pictures or videos of the actual broken part and repair with the consumer. Pros I like everything about this software! It's very user friendly and so easy to understand. Customer retention is the secret to repeat business and building relationships with your customers. It is vital to keep in touch and MyShopManager does it all for you. You can always customize the settings to your needs! Cons I honestly haven't found anything I dislike about this software. Reason for choosing MyShopManager Extremely user friendly that gives you results everyone can understand. i especially like the "chat" button! Switched from [SocialCRM](https://www.capterra.com/p/179885/Social-CRM/) So much more user friendly than Mitchell Review Source WH Woodrow H. Owner Automotive Used the software for: 2+ years ### "Best way to communicate " February 11, 2023 5.0 Good, rocky at first with the Bolton merger. Pros The follow up, the emails about declined work not only keeps my clients informed but also helps us busy!! Cons That the app no longer immediately updates me when someone texts. Review Source CS Chuck S. Owner Automotive Used the software for: 1-2 years ### "Never easier to get business in the door" October 31, 2018 5.0 I was skeptical about it but once I saw the results i was sold! Pros Text messaging and ease of data review. I have successfully used the slow day blast to fill the shop with work on days when the techs were not fully employed. It also provides graphs and other useful data to help me anticipate slower months to push out marketing materials, which they also make super easy. Cons It can be pricey, I started with a lower tier option and was paying for each text. Upgraded so that texts would be free and that has saved me a bit. Review Source TL Tyger L. Owner Automotive Used the software for: 2+ years ### "Incredible Software Even Better Customer Support! \[SENSITIVE CONTENT HIDDEN\] is AMAZING!" April 9, 2021 5.0 A++++ Customer service and excellent product to boot. I am baffled by how great the customer service is! It just keeps getting better, and better. \[SENSITIVE CONTENT HIDDEN\] is AMAZING! Five-star company all the way! Pros Text Blasts, Five Arounds, Mailers, and ease of use! Cons Nothing at all This is well thought out and as good as I have seen! Reason for choosing MyShopManager No Reason just a lucky Try! Review Source MS Mike S. owner Automotive Used the software for: 2+ years ### "Good stuff" February 17, 2020 5.0 Biggest tool i use for customer retention. Pros Talking with customers via text has built better relations with customers. Cons Daily information about biz, Text with customers. Review Source SJ Scott J. Owner Automotive Used the software for: 1-2 years ### "Personal Attention In An Age That Is Lacking" February 11, 2020 5.0 Great software unavailable through many other outfits. Only company experienced in DAILY interaction with customers and allows you to customize your contact Pros Ability to stay in contact with our customers on a daily basis Cons A little difficult to get in touch with someone by phone but still able. Reason for choosing MyShopManager Scope of available medias Review Source NT Niles T. President Automotive Used the software for: 1-2 years ### "My Shop Manager" February 17, 2020 5.0 Pros This software really helps me stay in touch with my customer base. Cons Sometimes it work to well. I can contact customers and generate leads when we are already to busy. We have since learned how to turn some features on and off as needed. Review Source tC tony C. owner Automotive Used the software for: 1-2 years ### "very happy" July 27, 2020 5.0 great support staff great product Pros It starts cust contact and picks up leads....on slow times i can send out a 100 texts and pick up work Cons It has lots of reports to sort thru and you need to set up what ones work for you Review Source TE Tobi E. Owner Automotive Used the software for: Less than 6 months ### "Amazing Marketing Tool for Auto Repair Shops!" April 20, 2017 5.0 MyShopManager is the most effective marketing and reporting tool that I have ever used. The most impressive part is that MyShopManager can distinguish between different types of customers and the marketing techniques required to get the good ones (and leave the bad) back into the shop. Their texting campaigns are no joke! I sent out a text blast of 200 and received 26 appointments and I lost track of how many responses within 72 hours. I posted just a simple little testament on a shop owner's networking page that received over 100+ responses from people looking for more info on how to sign up or comments from other satisfied owners who have already tried MyShopManager. The program runs itself, but works even better if you work with the MyShopManager team to customize and monitor the responses. The program really works! Pros Easy to use and effective Cons Some people may try to use this as a substitute for actually performing marketing actions themselves. It is not meant for an owner just to press the "go" button and walk away. The program is only as good as the person using it. Review Source MH Mark H. owner Automotive Used the software for: 1-2 years ### "Good product/ good support" August 4, 2020 5.0 Support is great, helped me get more Google Reviews Pros Text messages, reports, customer support & time Cons Learning curve, memorizing different paths to information Review Source MB MITCHELL B. OWNER Automotive Used the software for: 1-2 years ### "THANK YOU" February 13, 2020 5.0 Pros EASY USE AND GREAT CUSTOMER SERVICE AND MY CUSTOMERS LIKE THE FACT THAT I REACH OUT. Cons NONE I HAVE NO COMPLAINTS ENJOY USING THERE SERVICE Review Source JD JAN D. owner Automotive Used the software for: Less than 6 months ### "Very happy" February 5, 2020 5.0 I have measurably more traffic People appreciate the follow up that I never had time to do before I catch potential problems before they blow up Customers know they can ask us questions even when they are not at the shop Texting draws in a younger crowd Pros It's integrated with my database so messages are personalized It does follow ups automatically and varies the text for a more personalized feel They have already built good messaging for common occasions It's easy to track when customers respond and to respond to them Base format is texting, which gets much more response than email Cons I would like more granularity, which the company is developing Reason for choosing MyShopManager My manager made the choice. Review Source JN Jen N. Customer Service Automotive Used the software for: 2+ years ### "Great program" June 7, 2019 5.0 I am able to get more promotions out to my customers in a timely fashion which in change creates more business for me. Pros It's a great program for busy shops. The staff is very quick in answering and help in absolutely everything. Cons I can't find anything I don't like about the software yet. Review Source RR Rick R. President Automotive Used the software for: I used a free trial ### "Personal Texting " May 30, 2019 5.0 The first day that we started the trial we received 4 5 star reviews and 30+ replies from the texting and 3 appointments. Pros My Shop Manager sends out personal text to all of my customers. Saves me the time that I don't have to show our customers that I am concerned about the work that we did on their vehicles. They don't bombard my customers we texting and they don't text at night or on weekends. My customers are appreciative of the texting they are receiving. Cons Don't do spanish texting at this time and they tell me they are working on it. Review Source SC Samuel C. Shop Manager Automotive Used the software for: Less than 6 months ### "Beat Bang for Your Buck" July 31, 2020 5.0 Customer retention and interaction has drastically improved. \[SENSITIVE CONTENT HIDDEN\], has been amazing and incredibly helpful. Pros Customer interaction is unparalleled. Functionality and the integration with our Mitchell Software was effortless. Cons Ease of use could be better. Website layout takes a little to get to get used to.. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Review Source JB James B. Owner Automotive Used the software for: I used a free trial ### "Great Product" February 14, 2020 5.0 Shop manager has been a great program. It has helped me keep in touch on a personal level with my customers. Pros The ease of use is what I like most. My rep was great at walking me through the steps. Cons None at this time, Have used for a short time. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing MyShopManager Because of the free trial and demos Review Source JW John W. Owner Used the software for: 1-2 years ### "Awesome Marketing Tool" November 26, 2017 5.0 Increased revenue! Pros Ease of use, Customer support. Customers love the follow up process. Has a texting feature, email & direct mail features. Review Source NB Nichole B. Owner Automotive Used the software for: Less than 6 months ### "Changed how we do business!" July 20, 2020 5.0 We love Shop Manager. I was very hesitant to try it because it can feel that there are a lot of options out there. Take the time to go through the training and the free trial. It is worth it. Our Account Manager, \[SENSITIVE CONTENT HIDDEN\] has been so helpful and proactive every step of the way. Pros This software makes keeping in touch with our customers so easy! If we have a slow day, we can send out a text blast and it always produces results. Cons It does take an initial period to set some things up. Review Source DK DJ K. Owner Automotive Used the software for: Less than 6 months ### "Great customer follow up and communication " September 30, 2020 5.0 Benefits are opening a line of communication with my customers I didn’t have before \[SENSITIVE CONTENT HIDDEN\] my rep is great and very knowledgeable of the system and new things happening with the program!! Pros The texting is great and linking with Shop-ware was easy as you could ask for! Cons Haven’t had any issues at all. It is very nice to have and extra line of communication with my customers Review Source Similar Products Featured ## Related categories [Marketing Automation](https://www.capterra.com/marketing-automation-software/)