# Google Docs Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Docs Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/160756/Google-Docs --- # Google Docs Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Docs ## What is Google Docs? Web-based document editor platform designed to store, create and edit spreadsheets, use templates, create charts, comment on documents, and more. It allows real-time editing and secure sharing and offers features such as smart compose to help users write and edit Word files. The tool also helps convert docs to PDFs, track changes, and more. With real-time co-editing, multiple team members can work on the same document simultaneously, eliminating the need for version exchanges. Sharing settings offer control over access, while revision history allows reverting to earlier versions. Google Docs also provides templates and integrations with Google Workspace apps like Google Meet for enhanced collaboration. As a comprehensive online editor, Google Docs combines intelligent assistance, seamless collaboration, and security to help users create high-quality content efficiently. ## What is Google Docs used for? [Document Management](https://www.capterra.com/document-management-software/)[Productivity](https://www.capterra.com/productivity-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 29,026 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Effortless document sharing tools Free and cost-effective solution Formatting and compatibility challenges Dependence on stable internet Starting price $6 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Document Management / 2026 - Productivity / 2026 Our "Best of" badge program showcases products with the highest ratings... - Document Management / 2026 - Productivity / 2026 Do you work for Google Docs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Docs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Docs 4.7 (29,026) VS. [4.7 (9,368)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting Price $6 Per User, Per Month Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (28,953) Ease Of Use 4.7 (28,400) Value For Money 4.8 (20,519) Value For Money 4.5 (20,537) Customer Service 4.4 (18,556) Customer Service 4.5 (18,534) ## Google Docs alternatives [4.6 (5,283)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,524)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,594)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) [4.7 (2,843)](https://www.capterra.com/p/227146/Microsoft-Word/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227146/Microsoft-Word/) [View all alternatives](https://www.capterra.com/p/160756/Google-Docs/alternatives/) ## FAQs about Google Docs Overview ### What problems does Google Docs solve? Google Docs solves version-control chaos, slow email-based reviews, lost work from missed saves, and access problems across devices. It gives marketing teams, teachers, students, sales staff, and remote project groups one live document for simultaneous editing, comments, permission controls, and revision history, reducing duplicate files and meeting-note confusion. Answer based on 16797 reviews Overview ### Which roles and teams benefit most from Google Docs? Google Docs benefits business owners, executives, project managers, educators, students, and administrative teams that need fast, collaborative document creation. Marketing, consulting, and design professionals use it to draft content, collect feedback, and share updates, while software and operations teams rely on it for documentation, planning, and cross-functional coordination. Answer based on 28888 reviews Overview ### What company size and industries is Google Docs built for? Google Docs is built for businesses of all sizes, with strongest adoption among small businesses at 70% and Education Management at 7%. It also serves enterprises at 17% and midsize businesses at 14%, with common use in Computer Software and Marketing and Advertising at 6% each, mainly for document management. Answer based on 28986 reviews Features and Usability ### What are the key features of Google Docs? Google Docs includes core document editing and document sharing, with real-time co-authoring, comments, suggestions, and version control. Key differentiators include auto-save, access controls and permissions, and mobile access for editing from phones or tablets. It also supports file conversion, templates, and cloud document storage for centralized file management. Answer based on 11361 reviews Pricing ### How much does it cost and what fees or limitations are included? Google Docs starts at $6/user/month with the Business Starter plan; Business Standard costs 12/user/month and Business Plus 18/user/month. A free version and free trial are available. Reviewers often call the free tier enough for basic use, but some note limited free storage and fewer advanced Word-style features. Answer based on 2290 reviews Integrations ### Which third-party tools and platforms does Google Docs integrate with? Google Docs integrates with more than 20 third-party tools and platforms, including Microsoft Word, Microsoft Excel, Google Drive, Gmail, Google Sheets, OneDrive, Grammarly Business, and Slack. It also connects with Google Slides, Google Forms, Google Calendar, and Google Classroom for document sharing, editing, storage, and collaboration. Answer based on 10930 reviews Getting Started and Support ### How easy is it to onboard and train a team on Google Docs? Google Docs is easy to onboard for most teams because it runs in a browser, feels familiar to Word users, and requires little setup. Video training is available, and reviewers also mention online tutorials and help documentation. Nontechnical users usually get started quickly, while admins and less tech-savvy staff may need extra guidance on sharing, permissions, and file organization. Answer based on 557 reviews Getting Started and Support ### What customer support options does Google Docs offer, and how do users rate the experience? Google Docs offers email/help desk, chat, phone support, a knowledge base, and FAQ/forum resources. Users often rely on the help articles and community forum for answers, with mixed views on direct support: some report helpful resolutions and responsive agents, while others describe slow replies, long phone waits, and difficulty reaching a live person. Answer based on 312 reviews Security ### How does Google Docs handle data security and access control? Google Docs uses document-level permissions to control who can view, comment, or edit, with ownership settings, privacy controls, version history, activity tracking, autosave, secure cloud storage, and optional two-step verification through Google accounts. Some reviewers note permission settings can be confusing, and sensitive-data protection and encryption controls may feel limited. Answer based on 2016 reviews ## Who uses Google Docs? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 1,072 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 1,072 reviews Administrative 31% Administrative 31% IT & Software Development 9% Education & Learning 9% Creative & Design 9% Others 43% Top industries Based on 1,072 reviews Information Technology and Services 38% Construction 17% Education Management 15% Hospital & Health Care 15% Other 15% ## Pros and Cons Effortless document sharing tools 97% positive reviews out of 9936 Most reviewers indicate document sharing is straightforward, allowing easy access, collaboration, and permission control across devices and teams. Ravi K Management Trainee, 201 - 500 employees. "I can create my required documents and as it would be available online , i can share them to my required team members in a few more clicks." Formatting and compatibility challenges 65% negative reviews out of 3104 Most users report formatting limitations, especially when importing, exporting, or printing documents, causing layout issues and extra editing. Kelley C Project Manager, 5,001 - 10,000 employees. "I wish there were was a stronger compatibility with Word - I have several .docx files that won't open into Google Docs, and I frequently run deal with formatting glitches that take extra time to correct." Free and cost-effective solution 98% positive reviews out of 1885 Most users report pricing as a major advantage, highlighting Google Docs’ free access and full functionality without hidden fees. Dependence on stable internet 62% negative reviews out of 1532 Most reviewers find Google Docs’ reliance on internet connectivity frustrating, limiting access and editing when offline or with poor connections. Garima P Senior Manager - Corporate Training and Placement, 5,001 - 10,000 employees. "Only thing I like least about Google Docs is how dependent it feels on stable internet connection - when the network is weak, the experience quickly become frustrating and limiting." Seamless multi-user document editing 99% positive reviews out of 1613 Most reviewers describe real-time collaboration as invaluable for teams, enabling instant updates, comments, and efficient teamwork from any location. Vivekkumar J Deputy Manager, 201 - 500 employees. "The real-time collaboration is unmatched. When my team is drafting detailed project reports or ecological restoration plans, being able to all jump into the same document and leave comments without version-control nightmares is a huge relief." Limited image management features 63% negative reviews out of 803 Most reviewers describe image handling as cumbersome, with difficulties in placement, resizing, and maintaining quality, especially in complex documents. Julian H UX Consultant, 11 - 50 employees. "Some very specific issues such as importing hires images (this can be problematic as Docs sometimes automatically downsizes those images, with no clear fix)." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.8 (5,609) 70.64% of 5609 reviewers that rated this feature as important or highly important With this capability, you can easily share documents via links, email, or attachments, and set permissions for viewing, commenting, or editing. Reviewers appreciate the flexibility, real-time collaboration, and seamless integration with Google Drive and Slack. Collaboration Tools 4.7 (4,874) 65.68% of 4874 reviewers that rated this feature as important or highly important Google Docs gives you real-time editing, commenting, and version tracking for teamwork. Reviewers appreciate simultaneous editing, easy sharing, and efficient feedback, noting integrations with tools like Grammarly and WordTune, though minor syncing delays can occur with many users. Document Generation 4.7 (4,098) 59.79% of 4098 reviewers that rated this feature as important or highly important You can quickly create documents from scratch or templates, export in various formats, and use built-in editing tools. Reviewers appreciate the ease, template variety, and cloud backup, but some mention limited advanced formatting compared to other word processors. Document Storage 4.7 (2,182) 68.38% of 2182 reviewers that rated this feature as important or highly important Google Docs offers automatic cloud-based saving, accessible from any device, and provides 15GB of free storage via Google Drive. Users think autosave, search, and organization are valuable, though some wish for improved folder management and more intuitive organization. Secure Data Storage 4.6 (1,863) 69.51% of 1863 reviewers that rated this feature as important or highly important It helps you keep documents safe with encryption, access controls, and two-factor authentication. Reviewers indicate confidence in data security, autosave, and privacy, though some wish for more granular encryption and security settings for sensitive information. Document Management 4.7 (1,679) 58.78% of 1679 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Google Docs 42 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Communicate using direct chat or messages within the system Google Docs gives you real-time editing, commenting, and version tracking for teamwork. Reviewers appreciate simultaneous editing, easy sharing, and efficient feedback, noting integrations with tools like Grammarly and WordTune, though minor syncing delays can occur with many users. Leave comments and notes on documents for others to view The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Makes changes to document features such as text, fonts, formatting, etc. You can quickly create documents from scratch or templates, export in various formats, and use built-in editing tools. Reviewers appreciate the ease, template variety, and cloud backup, but some mention limited advanced formatting compared to other word processors. Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Google Docs offers automatic cloud-based saving, accessible from any device, and provides 15GB of free storage via Google Drive. Users think autosave, search, and organization are valuable, though some wish for improved folder management and more intuitive organization. Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Convert files to a different format With this capability, you can easily share documents via links, email, or attachments, and set permissions for viewing, commenting, or editing. Reviewers appreciate the flexibility, real-time collaboration, and seamless integration with Google Drive and Slack. Search for specific words or phrases within a document or database Access software remotely via mobile devices Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Timed notification for any upcoming task, deadline, appointment, or activity Search and filter data across systems to locate required information by entering keywords or certain criteria It helps you keep documents safe with encryption, access controls, and two-factor authentication. Reviewers indicate confidence in data security, autosave, and privacy, though some wish for more granular encryption and security settings for sensitive information. Allow users to access multiple services after entering their login credentials once Attach digital tags to documents and assets for identification, search, or monitoring purposes Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track revisions and updates made to files and navigate between different versions Get Advice We can help you find the software with the features you need. Features 4.5 (28,921) 4.5 Based on 28,921 reviews ## Pricing Value for money 4.8 (20519) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/160756/Google-Docs/pricing/) Business Starter $6.00 Per User,Per Month It includes: - 100 Participant Video Meetings - 30 GB Cloud Storage Per User - Custom Secure Email Business Standard $12.00 Per User,Per Month It includes: - 150 Participant Video Meetings - 2 TB Cloud Storage Per User - Custom Secure Email Business Plus $18.00 Per User,Per Month It includes: - 500 Participant Video Meetings + Recording - Attendance Tracking Value for money 4.8 (20,519) 4.8 Based on 20,519 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (18556) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (18,556) 4.4 Based on 18,556 reviews ## User reviews Overall rating 4.7 Based on 29,026 reviews Filter by rating 5(21730) 4(6426) 3(802) 2(58) 1(14) Mentioned topic Sorted by most recent NK Navyaka K. Senior Software Engineer Information Technology and Services ### "No worries even if you forget to save" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 I have been using google docs from over 15 years now and I highly recommend it to everyone over other applications. Pros You don’t have to loose your unsaved work anymore. Even if you forget to click save at each step, no need to worry anymore. It will be saved automatically. Cons There is nothing you can dislike about google docs. All the required features are incorporated in it already. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) After loosing my unsaved work multiple times due to shut downs/power offs/forgetfulness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Rachel O. Bookkeeper Accounting ### "Fast and Easy word processing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 I absolutely love Google Docs, use it every day in my bookkeeping work, and have moved all tasks from Microsoft Word into Google Docs instead. Pros I love how easy it is to create and use documents on here, regardless of which computer I am using. Plus it's free! Cons The default layout is landscape, and I prefer portrait, and sometimes it is hard to search up a document I created a while back. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Google Docs is fully online and it's free, plus I just like the format better Alternatives considered [Apache OpenOffice](https://www.capterra.com/p/160717/Apache-OpenOffice/) Reasons for choosing Google Docs Open Office had a bad habit of crashing about once a day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sandra M. Owner Food & Beverages ### "To consider if you can't access Microsoft Word" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Pros Google Docs is super handy when using it as a note-taking app. I open a new document through Chrome and continue typing on my phone. Cons It’s possible to use it as a full document software like Microsoft Word, but that requires an internet connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Devona R. Tax accountant Accounting ### "Google Docs " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Pros Google Docs is an excellent cloud-based alternative to Microsoft Office. It allows users to create, edit, and share documents from virtually any device with internet access. One of its best features is automatic saving, which helps prevent the loss of important work. Google Docs also supports real-time collaboration, making it easy for multiple users to work on the same document simultaneously. The platform is user-friendly, free for most users, and integrates seamlessly with other Google Workspace applications such as Google Drive and Google Sheets. Overall, Google Docs is a reliable, convenient, and efficient tool for personal, educational, and professional use. Cons I don’t have anything I didn’t like about the software. It has been a great software to use and I like all the feature Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FG Farrah-Marie G. Associate Vice President Education Management ### "All team members contributing at their own time and pace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 23, 2026 I've had an overall great experience with Google Docs. This product has allowed group work to be more inclusive and has increased productivity significantly. Members are able to go into documents at their convenience so that contributions can be done asynchronously. This has made a big difference for me since I prefer to go in first or last, depending on the project. Google Docs works well with how my work day schedule is formatted. Pros Google Docs allow various members of our team to work on the same document simultaneously. We are always able to refer or revert back to a previous version of the document if necessary. We're also able to give various groups different access to view or comment on the document without the risk of changes being made without permission. The feature to make a copy allows the flexibility to branch the document to a new start when that makes the most sense. Cons Sometimes the download feature adjusts the exact layout of the document, moving items around within the document or adjusting the format. It can also be challenging at times to keep track of comments and changes when there are many entered onto the document. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Google Docs allow for simultaneous work on a document. It reduces the chances that someone will be working on an older version of a document because they didn't receive the most updated one transmitted via email. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HJ Hailey J. Administrative Professional Construction ### "Docs over Word" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Overall, Google docs is my program of choice weather I'm editing documents or using for personal writing projects. Pros I like the ease of use that google docs provides. I also love that I can share documents and allow others to comment but not edit. Cloud storage is a huge deal because I have an endless amount of documents coming and going. It automatically puts the last documents you were working on in the front so you don't have to search through a bunch of documents to find the one you need. Cons As much as I like using google docs for all its features, I don't like that I cant copy paste with my mouse. I have to download something separate to use the feature which isn't a huge deal, just irritating when I'm rushing through and forget about it. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) i switched for the ease of use and document storage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CU Carl U. Vice President Sales and Marketing Security and Investigations ### "A Great Collaborative Step!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 23, 2026 Overall really good experience, still learning but very impressed. Just getting my start in how docs works but the remote collaboration is so great! Pros Ability for a "Live Document" to be shared for collaboration between coworkers is such a benefit! Reduces the time needed to keep scheduling collaborative update meetings Cons not knowing where/when/who made changes in documents. Would be helpful to know when/by whom/where changes were made for a given document Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gregory B. Formateur Indépendant Education Management ### "L'alternative à Microsoft Word" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Une bonne alternative à Word, flexible et gratuit pour votre productivité. Si vos apprenants l’utilisent, c’est plus facile car vous n’aurez plus besoin d’envoyer des documents Word par e-mail. Pros J’apprécie le fait qu’il soit disponible en ligne, ce qui le rend léger et rapide selon votre débit internet. Également, on peut rendre certains de nos documents accessibles en hors connexion. Cons Il n’est pas possible de créer des dossiers de documents directement dans Google Docs sans passer par le Drive. Ce qui rend l’utilisation un peu complexe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Stacey R. VP of Operations Real Estate ### "Google Docs great on the road " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 23, 2026 Overall, the ability to have all my docs on any of my devices trumps everything else. If I’m trying to edit something from my phone, i do appreciate less formatting options. Pros Google Docs is really easy to use. I like that is is connected to all of my other Google products. I also like that it is easily accessible from any of my devices. Cons The worst thing about Google Docs is there are not as many editing tools as Microsoft. There have been a few times I was working on a large manual and the formatting can get bulky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Angela M. COO Environmental Services ### "Google for the group" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 22, 2026 Well, I’ve been using it now for a little while. I’ve had no choice. I was kind of forced into it, but like I said earlier, my only challenge is the fear of ruining a document and then you know being able to download it sometimes it doesn’t seem to flow as easily for me as I would like it too. Pros Well, I like that multiple users can edit a document. That’s pretty cool. And most people have Google so that makes it easy too. Cons The fact that everyone can edit the document and sometimes I’ve had difficulty with using the spreadsheet and stuff and kind of messed things up, so that part is kind of iffy for me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160756/Google-Docs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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