# Google Docs Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Docs Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/160756/Google-Docs --- # Google Docs Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Docs ## What is Google Docs? Web-based document editor platform designed to store, create and edit spreadsheets, use templates, create charts, comment on documents, and more. It allows real-time editing and secure sharing and offers features such as smart compose to help users write and edit Word files. The tool also helps convert docs to PDFs, track changes, and more. With real-time co-editing, multiple team members can work on the same document simultaneously, eliminating the need for version exchanges. Sharing settings offer control over access, while revision history allows reverting to earlier versions. Google Docs also provides templates and integrations with Google Workspace apps like Google Meet for enhanced collaboration. As a comprehensive online editor, Google Docs combines intelligent assistance, seamless collaboration, and security to help users create high-quality content efficiently. ## What is Google Docs used for? [Document Management](https://www.capterra.com/document-management-software/)[Productivity](https://www.capterra.com/productivity-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 29,036 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Effortless document sharing tools Free and cost-effective solution Formatting and compatibility challenges Dependence on stable internet Starting price $6 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Document Management / 2026 - Productivity / 2026 Our "Best of" badge program showcases products with the highest ratings... - Document Management / 2026 - Productivity / 2026 Do you work for Google Docs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Docs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Docs 4.7 (29,036) VS. [4.6 (6,067)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $6 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (28,959) Ease Of Use 4.5 (6,018) Value For Money 4.8 (20,525) Value For Money 4.3 (4,637) Customer Service 4.4 (18,560) Customer Service 4.4 (4,431) ## Google Docs alternatives [4.6 (5,292)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,532)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,600)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) [4.7 (2,847)](https://www.capterra.com/p/227146/Microsoft-Word/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227146/Microsoft-Word/) [View all alternatives](https://www.capterra.com/p/160756/Google-Docs/alternatives/) ## FAQs about Google Docs Overview ### What problems does Google Docs solve? Google Docs solves version-control chaos, slow email-based reviews, lost work from missed saves, and access problems across devices. It gives marketing teams, teachers, students, sales staff, and remote project groups one live document for simultaneous editing, comments, permission controls, and revision history, reducing duplicate files and meeting-note confusion. Answer based on 16797 reviews Overview ### Which roles and teams benefit most from Google Docs? Google Docs benefits business owners, executives, project managers, educators, students, and administrative teams that need fast, collaborative document creation. Marketing, consulting, and design professionals use it to draft content, collect feedback, and share updates, while software and operations teams rely on it for documentation, planning, and cross-functional coordination. Answer based on 28888 reviews Overview ### What company size and industries is Google Docs built for? Google Docs is built for businesses of all sizes, with strongest adoption among small businesses at 70% and Education Management at 7%. It also serves enterprises at 17% and midsize businesses at 14%, with common use in Computer Software and Marketing and Advertising at 6% each, mainly for document management. Answer based on 28986 reviews Features and Usability ### What are the key features of Google Docs? Google Docs includes core document editing and document sharing, with real-time co-authoring, comments, suggestions, and version control. Key differentiators include auto-save, access controls and permissions, and mobile access for editing from phones or tablets. It also supports file conversion, templates, and cloud document storage for centralized file management. Answer based on 11361 reviews Pricing ### How much does it cost and what fees or limitations are included? Google Docs starts at $6/user/month with the Business Starter plan; Business Standard costs 12/user/month and Business Plus 18/user/month. A free version and free trial are available. Reviewers often call the free tier enough for basic use, but some note limited free storage and fewer advanced Word-style features. Answer based on 2290 reviews Integrations ### Which third-party tools and platforms does Google Docs integrate with? Google Docs integrates with more than 20 third-party tools and platforms, including Microsoft Word, Microsoft Excel, Google Drive, Gmail, Google Sheets, OneDrive, Grammarly Business, and Slack. It also connects with Google Slides, Google Forms, Google Calendar, and Google Classroom for document sharing, editing, storage, and collaboration. Answer based on 10930 reviews Getting Started and Support ### How easy is it to onboard and train a team on Google Docs? Google Docs is easy to onboard for most teams because it runs in a browser, feels familiar to Word users, and requires little setup. Video training is available, and reviewers also mention online tutorials and help documentation. Nontechnical users usually get started quickly, while admins and less tech-savvy staff may need extra guidance on sharing, permissions, and file organization. Answer based on 557 reviews Getting Started and Support ### What customer support options does Google Docs offer, and how do users rate the experience? Google Docs offers email/help desk, chat, phone support, a knowledge base, and FAQ/forum resources. Users often rely on the help articles and community forum for answers, with mixed views on direct support: some report helpful resolutions and responsive agents, while others describe slow replies, long phone waits, and difficulty reaching a live person. Answer based on 312 reviews Security ### How does Google Docs handle data security and access control? Google Docs uses document-level permissions to control who can view, comment, or edit, with ownership settings, privacy controls, version history, activity tracking, autosave, secure cloud storage, and optional two-step verification through Google accounts. Some reviewers note permission settings can be confusing, and sensitive-data protection and encryption controls may feel limited. Answer based on 2016 reviews ## Who uses Google Docs? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 1,076 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 1,076 reviews Administrative 31% Administrative 31% IT & Software Development 9% Education & Learning 9% Creative & Design 9% Others 43% Top industries Based on 1,076 reviews Information Technology and Services 36% Computer Software 19% Education Management 16% Hospital & Health Care 16% Other 13% ## Pros and Cons Effortless document sharing tools 97% positive reviews out of 9936 Most reviewers indicate document sharing is straightforward, allowing easy access, collaboration, and permission control across devices and teams. Ravi K Management Trainee, 201 - 500 employees. "I can create my required documents and as it would be available online , i can share them to my required team members in a few more clicks." Formatting and compatibility challenges 65% negative reviews out of 3104 Most users report formatting limitations, especially when importing, exporting, or printing documents, causing layout issues and extra editing. Kelley C Project Manager, 5,001 - 10,000 employees. "I wish there were was a stronger compatibility with Word - I have several .docx files that won't open into Google Docs, and I frequently run deal with formatting glitches that take extra time to correct." Free and cost-effective solution 98% positive reviews out of 1885 Most users report pricing as a major advantage, highlighting Google Docs’ free access and full functionality without hidden fees. Dependence on stable internet 62% negative reviews out of 1532 Most reviewers find Google Docs’ reliance on internet connectivity frustrating, limiting access and editing when offline or with poor connections. Garima P Senior Manager - Corporate Training and Placement, 5,001 - 10,000 employees. "Only thing I like least about Google Docs is how dependent it feels on stable internet connection - when the network is weak, the experience quickly become frustrating and limiting." Seamless multi-user document editing 99% positive reviews out of 1613 Most reviewers describe real-time collaboration as invaluable for teams, enabling instant updates, comments, and efficient teamwork from any location. Vivekkumar J Deputy Manager, 201 - 500 employees. "The real-time collaboration is unmatched. When my team is drafting detailed project reports or ecological restoration plans, being able to all jump into the same document and leave comments without version-control nightmares is a huge relief." Limited image management features 63% negative reviews out of 803 Most reviewers describe image handling as cumbersome, with difficulties in placement, resizing, and maintaining quality, especially in complex documents. Julian H UX Consultant, 11 - 50 employees. "Some very specific issues such as importing hires images (this can be problematic as Docs sometimes automatically downsizes those images, with no clear fix)." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.8 (5,618) 70.68% of 5618 reviewers that rated this feature as important or highly important With this capability, you can easily share documents via links, email, or attachments, and set permissions for viewing, commenting, or editing. Reviewers appreciate the flexibility, real-time collaboration, and seamless integration with Google Drive and Slack. Collaboration Tools 4.7 (4,882) 65.73% of 4882 reviewers that rated this feature as important or highly important Google Docs gives you real-time editing, commenting, and version tracking for teamwork. Reviewers appreciate simultaneous editing, easy sharing, and efficient feedback, noting integrations with tools like Grammarly and WordTune, though minor syncing delays can occur with many users. Document Generation 4.7 (4,098) 59.79% of 4098 reviewers that rated this feature as important or highly important You can quickly create documents from scratch or templates, export in various formats, and use built-in editing tools. Reviewers appreciate the ease, template variety, and cloud backup, but some mention limited advanced formatting compared to other word processors. Document Storage 4.7 (2,189) 68.48% of 2189 reviewers that rated this feature as important or highly important Google Docs offers automatic cloud-based saving, accessible from any device, and provides 15GB of free storage via Google Drive. Users think autosave, search, and organization are valuable, though some wish for improved folder management and more intuitive organization. Secure Data Storage 4.6 (1,871) 69.64% of 1871 reviewers that rated this feature as important or highly important It helps you keep documents safe with encryption, access controls, and two-factor authentication. Reviewers indicate confidence in data security, autosave, and privacy, though some wish for more granular encryption and security settings for sensitive information. Document Management 4.7 (1,686) 58.96% of 1686 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Google Docs 42 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Communicate using direct chat or messages within the system Google Docs gives you real-time editing, commenting, and version tracking for teamwork. Reviewers appreciate simultaneous editing, easy sharing, and efficient feedback, noting integrations with tools like Grammarly and WordTune, though minor syncing delays can occur with many users. Leave comments and notes on documents for others to view The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Makes changes to document features such as text, fonts, formatting, etc. You can quickly create documents from scratch or templates, export in various formats, and use built-in editing tools. Reviewers appreciate the ease, template variety, and cloud backup, but some mention limited advanced formatting compared to other word processors. Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Google Docs offers automatic cloud-based saving, accessible from any device, and provides 15GB of free storage via Google Drive. Users think autosave, search, and organization are valuable, though some wish for improved folder management and more intuitive organization. Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Convert files to a different format With this capability, you can easily share documents via links, email, or attachments, and set permissions for viewing, commenting, or editing. Reviewers appreciate the flexibility, real-time collaboration, and seamless integration with Google Drive and Slack. Search for specific words or phrases within a document or database Access software remotely via mobile devices Allow users to create, edit, and sort multiple notes A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Timed notification for any upcoming task, deadline, appointment, or activity Search and filter data across systems to locate required information by entering keywords or certain criteria It helps you keep documents safe with encryption, access controls, and two-factor authentication. Reviewers indicate confidence in data security, autosave, and privacy, though some wish for more granular encryption and security settings for sensitive information. Allow users to access multiple services after entering their login credentials once Attach digital tags to documents and assets for identification, search, or monitoring purposes Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track revisions and updates made to files and navigate between different versions Get Advice We can help you find the software with the features you need. Features 4.5 (28,927) 4.5 Based on 28,927 reviews ## Pricing Value for money 4.8 (20525) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/160756/Google-Docs/pricing/) Business Starter $6.00 Per User,Per Month It includes: - 100 Participant Video Meetings - 30 GB Cloud Storage Per User - Custom Secure Email Business Standard $12.00 Per User,Per Month It includes: - 150 Participant Video Meetings - 2 TB Cloud Storage Per User - Custom Secure Email Business Plus $18.00 Per User,Per Month It includes: - 500 Participant Video Meetings + Recording - Attendance Tracking Value for money 4.8 (20,525) 4.8 Based on 20,525 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (18560) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (18,560) 4.4 Based on 18,560 reviews ## User reviews Overall rating 4.7 Based on 29,036 reviews Filter by rating 5(21736) 4(6426) 3(802) 2(58) 1(14) Mentioned topic Sorted by most recent CH Cylei H. Graphic Design Broadcast Media ### "Google Docs recently " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2026 My overall experience with Google Docs now has been good. I constantly use this software for my personal projects and have had a great experience. Pros What I like most about Google Docs now is how useful it is for writing and editing. I love the autosave feature because I sometimes forget to save. Cons What I like least about Google Docs now is the formatting issues. Other than that this software is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Phillip C. Entertainer Entertainment ### "Docs-One to keep close to pocket." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 With the ability to save across platforms and work from multiple devices, Google Docs has a leg up on native word processors or apps while remaining free. A great tool to keep at hand. Pros Its so efficient to collaborate on Google Docs. From working on lyrics, copy, or just organizational lists: Docs remains a top tool for creation. Cons Sometimes sharing can be a bit tricky, adding collaborators sends an email but sometimes that gets lost or the permissions get mixed up and have to be requested. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Ease of use, ability to work from multiple devices and work between Mac and Windows devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Riccardo B. Marketing Expert Machinery ### "The best cloud collaboration writing tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 26, 2026 Pros Fantastic cloud integration and great real time collaboration tool. The speech-to-text feature works perfectly. Platform is super easy to use and has pretty much no bugs at all. Cons It doesn’t have a Windows/MacOS app and you are forced to use it through the browser, because of this you can’t open files from your computer directly in Google Doc but you have to upload them on Google Drive. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Because I work in a team and Word real time collaboration is not that great, sometimes it doesn’t update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alessandra M. President of Berklee Management Club Music ### "Google Docs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 An incomparable workflow fluidity for my editorial projects. I never send attachments for review anymore, which considerably lightens my approval processes and allows me to finalize my writing much faster. Pros The revision history is an extremely reassuring feature. Plus, knowing that every single keystroke is instantly saved to the cloud eliminates an immense amount of stress. Cons The tool quickly shows its limitations and becomes frustrating to handle. Furthermore, while an offline mode exists, I find that the application loses much of its responsiveness and appeal when an internet connection is lacking on my device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tsvetelina B. Customer Support Manager Banking ### "Colaboración en tiempo real muy fluida, con alguna limitación en permisos" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2026 Google Docs es una herramienta muy sólida para el trabajo colaborativo en equipo. La edición simultánea, los comentarios y la organización por páginas con separadores hacen que sea fácil mantener documentos bien estructurados y accesibles para todos. La limitación más notable está en la gestión de permisos: el rol de comentador impide copiar texto, lo que puede ser un obstáculo en flujos de trabajo donde se comparte contenido para revisión. En general, sigue siendo una de las mejores opciones para documentación compartida. Pros La colaboración en tiempo real con el equipo es muy ágil. Una función que uso mucho y que valoro especialmente es la posibilidad de crear páginas con separadores dentro del mismo documento, lo que permite estructurar contenido extenso de forma clara sin necesidad de dividirlo en archivos separados Cons El principal punto de fricción es que con el rol de comentador no es posible copiar el contenido del documento. Para un uso colaborativo donde a veces necesitas reutilizar fragmentos de texto, esta limitación resulta bastante restrictiva. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC Ilaria C. Cultural Journalist Broadcast Media ### "Why I love Google Docs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 I like to use it every day, and I love that it’s completely free to use. I suggest you try it right now. Pros I find that using Google Docs is simple compared to other text typing software. I’m an old Microsoft Word user, and from this point of view, I find it simpler: simple when sharing, simple to invite collaborators. Cons Authors, editors, or people who use Microsoft Word extensively can find it limited. The fact is that Google Docs is designed to be lightweight to work on a web browser and suits all common uses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User VP Computer Software ### "Good basic work tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 24, 2026 Overall, I used Docs daily for various tasks throughout my day. It's still the simplest and cleanest doc tool out there. Pros I love how it auto-saves, makes edits in real-time, auto formats logically, and is intutitive with basic commands Cons The auto-correct features on Docs are a bit too much for me. I dislike some the AI features Google has integrated into it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Navyaka K. Senior Software Engineer Information Technology and Services ### "No worries even if you forget to save" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 I have been using google docs from over 15 years now and I highly recommend it to everyone over other applications. Pros You don’t have to loose your unsaved work anymore. Even if you forget to click save at each step, no need to worry anymore. It will be saved automatically. Cons There is nothing you can dislike about google docs. All the required features are incorporated in it already. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) After loosing my unsaved work multiple times due to shut downs/power offs/forgetfulness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Rachel O. Bookkeeper Accounting ### "Fast and Easy word processing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 I absolutely love Google Docs, use it every day in my bookkeeping work, and have moved all tasks from Microsoft Word into Google Docs instead. Pros I love how easy it is to create and use documents on here, regardless of which computer I am using. Plus it's free! Cons The default layout is landscape, and I prefer portrait, and sometimes it is hard to search up a document I created a while back. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Google Docs is fully online and it's free, plus I just like the format better Alternatives considered [Apache OpenOffice](https://www.capterra.com/p/160717/Apache-OpenOffice/) Reasons for choosing Google Docs Open Office had a bad habit of crashing about once a day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sandra M. Owner Food & Beverages ### "To consider if you can't access Microsoft Word" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Pros Google Docs is super handy when using it as a note-taking app. I open a new document through Chrome and continue typing on my phone. Cons It’s possible to use it as a full document software like Microsoft Word, but that requires an internet connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160756/Google-Docs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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