Aria Telecom Solutions

PARTH

4.5 / 5 6 reviews

Who Uses This Software?

The product unique & versatile & can be used for following applications. Call Center IVRS IP PBX Conference Bridge Telephone Recording System Help desk & Help Line Solution Police Dial 100


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/year/user
  • Pricing Details
    Parth UCS is available in 10/20/30/40/50/60 users. Embedded Solution.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Aria Telecom Solutions
  • www.ariatelecom.net/
  • Founded 2007
  • India

About PARTH

Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API


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PARTH Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

PARTH Reviews Recently Reviewed!

Overall Experience is good..And very portable to use

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: very compatible to use...Lots of options with an advanced features....
Reliable to use...
This technology comprises of Plug n Play options and can be easily handled..One dedicated Server can stimulates all necessary details and have wide of Options that can chosen by consumers as per their actual needs

Cons: This technology should run on Windows as well and some customization options should be provided internally that can be handled and maintained through client itself

Overall: Huge Number of calls can be handled
Various types of recordings can be maintained
Different Functions are there which are having individual benefits

Parth UCS is one of the best product I have seen , It is a great software UI .

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Error Free , Ready to use , Easy to customize .
We manage our ticketing for customer support through Parth & it server the purpose without any issues. It is better to monitor the tickets

Cons: Nothing as of now , system work fine.
we hardly get any issue , some time if there is support required Aria Team is there always

Overall: Software is stable , user friendly , bug free , easy to configure & use
Flexibility in CRM & dispositions

Vendor Response

by Aria Telecom Solutions on May 11, 2017

Thanks !

Our experience was great and we would like to work further with them for our future requirements

May 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We like most is the simplified procedure of adopting this software as it is without any hassels and hurdles. It was delivered well before time and that too in acceptable and ready to use condition. We need not to wait or make certain changes after its delivery as it was well prepared and as per our recommendation. It helps us a lot in our day to day working and running smoothly from Day 1 . It is worth to use this software.

Cons: It is difficult to work out the least but I would suggest to do AMC charges a little bit lower side.

Vendor Response

by Aria Telecom Solutions on May 11, 2017

Thanks Manisha ! Your feed back is matters a lot to us!

Great experience with it, many of clients & channel partners are satisfied by using it.

May 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Graphical user interface are easy to use, product is implemented in a perfect manner.you can find out the things easily.

Cons: Always welcoming for the reviews of customer that might be helps us to do modifications in product or could launch upgraded versions.

Vendor Response

by Aria Telecom Solutions on May 11, 2017

Thanks Vivek for your valuable reviews

Nice Products with awesome features

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Products offered by Aria Telecom has wide variety and user friendly .I am working in Aria Telecom from long time and full satisfied by their services and products.

Vendor Response

by Aria Telecom Solutions on May 11, 2017

It is nice to see your reviews !

Best Call Center Suite

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Software is easy to install & very stable. It is very easy to understand use. There are almost 100 complaints we receive on dally bases & distribute to concerned departments. There are escalation system also. The complete process is been driven automatically.

Cons: Frankly speaking such a systematic software for such a automated process should be priced little higher.

Overall: Aria PARTH UCS is one of the best solution in the industry . It is easy to use & install. we were looking for a help line for the residents to register complaints for common issues . We got the Parth UCS installed with IVR , it is working perfectly well.

Recommendations to other buyers: Aria must have good presentation to spread the awareness of such a good software

Vendor Response

by Aria Telecom Solutions on May 11, 2017

Thanks for your reviews