# Bird Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bird Software - reviews, pricing plans, popular comparisons to other Application Development products and more. Source: https://www.capterra.com/p/160795/Bird --- # Bird Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bird ## What is Bird? At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before. ## What is Bird used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 157 user reviews Reviews sentiment Positive 90% Neutral 3% Negative 7% Starting price $50 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bird?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.messagebird.com/&name=Bird) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bird 4.4 (157) VS. [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (157) Ease Of Use 4.1 (647) Value For Money 4.2 (142) Value For Money 4.2 (614) Customer Service 4.2 (139) Customer Service 4.0 (586) ## Bird alternatives [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (15,334)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/160795/Bird/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Message Personalization 4.2 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields SMS Messaging 4.5 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 3.2 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Center Management 3.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VoIP Connection 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Bird 65 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar System that automatically dials calls Automatic reply functionality for incoming messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Reminders sent via phone voice recordings Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Detect and remove errors Plan, execute, and analyze email marketing campaigns A visual way of interacting with an application or operating system using items such as windows, icons, and menus Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Book meetings and appointments through a website or digital platform Reminders sent for balance/payment due Enable custom polls/voting to facilitate decision-making or increase engagement Pre-defined templates within a library for common cases such as contracts, websites, emails, and more System calls multiple numbers at once and connects the agent to the first number that answers Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Schedule repeating appointments based on a duration of time View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Development of software programs Create and administer polls and surveys Create, save, and re-purpose templates for emails, forms, etc. Turns text into natural sounding speech Messaging system designed for contests and sweepstakes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Development of applications that are delivered over the internet through a browser Get Advice We can help you find the software with the features you need. Features 4.3 (157) 4.3 Based on 157 reviews ## Pricing Value for money 4.2 (142) Free Version [View pricing plan details](https://www.capterra.com/p/160795/Bird/pricing/) STARTUP $0.00 It includes: - Access to Social Media and Communication Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO $50.00 Flat Rate,Per Month It includes: - Access to Various Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO PLUS $150.00 Flat Rate,Per Month It includes: - Access to Communication Channels - Coach Support - Free Whatsapp Approval - Premium Twitter API. Custom Email - Unlimited Live Chat Conversations - Unlimited Team Members Value for money 4.2 (142) 4.2 Based on 142 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/)[ Tray.io](https://www.capterra.com/p/162651/Tray-io/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (139) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (139) 4.2 Based on 139 reviews ## User reviews Overall rating 4.4 Based on 157 reviews Filter by rating 5(98) 4(44) 3(4) 2(2) 1(9) Mentioned topic Sorted by most recent Sandy V. Founder Computer Software ### "Partnership program fails" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2025 Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste. Pros We use Messagebird since a few years for letting our SaaS send out automated SMS. For this basic simple feature it works fine. Cons We have now integrated the omnichannel inbox, and since then no support is availble. For our SaaS to let our users use this omnichannel inbox to, we need to have a partnership program. However, we applied several times, and no respons is comming. We can't continue with our development because the the partner program support is not reactive or non existing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Boris G. Head of online Internet ### "Avoid at all costs. Buggy as all hell." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2025 Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs Pros Cost and had features that seemed to be good on paper and in trial. But upon implementing absolutely fell over Cons Platform is buggy and failed to work. Support was not helpful on resolving issues. Email went to spam, sms went to spam Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FT Facundo T. CEO Financial Services ### "Not reliable provider. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 28, 2025 Really poor. They hide prices, they charge more than advertised and the blocked the services with no prior notice nor explanation, exposing us to huge contingencies. Pros Nothing. The service is average the customer service the worst I had ever try. Cons They blocked our account with no prior notice or explanation, we lost all the services connected and generated a huge problem for our services and to all our customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Diana B. Founder Computer Software ### "One of the most advanced conversational AI tools on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2025 Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough. Pros Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still. Cons I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer. Switched from [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) I can do everything inside Bird, where Burst SMS requires login to a separate tool to do many things like automation and AI. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FF Friend F. Sales manager Computer Software ### "THE BEST THING OF BIRD." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 28, 2024 I have been using bird since 2022 and it has been good for me. Pros Easy and clear fast feedbacks.which is good. Cons It sometimes misbehave to some phones , actually with low internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OT Olga T. Youth Coordinator Civic & Social Organization ### "Fast SMS delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2024 Overall experience is great but the price is quite high, for example for a small company or small business. Pros Fast service that helps you to manage your business fast. Cons The cost may be recognized as the pretty high for a small business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OF Osman F. Marketing Support Manager E-Learning ### "All what you need in just one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 7, 2024 Pros The different channels that MessageBird offers for Marketing, such as for SMS, Email, Whatsapp and that allows for multiple people to review what is going on and to assign. Also that offers an API for number verification. Cons The initial cost for implementation for small business would not be a good choice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Milan S. Customer Experience Manager Marketing and Advertising ### "Messagebird" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 8, 2023 Over het algemeen een fijn programma om mee te werken! Pros Messagebird is een programma, wat makkelijk te implementeren is en wat overigens duidelijke filters heeft voor de verschillende categorie klantvragen Cons Helaas is het support team aan hun kant niet kant niet altijd even snel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sonia T. HR Specialist Health, Wellness and Fitness ### "A great everyday tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Pros The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app. Cons It still not possible to send MMS to Europe, and I need that function in my job. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PE Pelkings E. Marketer Marketing and Advertising ### "MessageBird Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 25, 2023 I love the app because messages are instant and replies in time not making conversation boring Pros I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox Cons It had limitations when sending messages and to chat with multiple clients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160795/Bird/reviews/) Popular comparisons [Project Broadcast vs Bird](https://www.capterra.com/compare/160795-10015149/Bird-vs-Project-Broadcast)[Twilio vs Bird](https://www.capterra.com/compare/160795-180158/Bird-vs-Twilio-Communications-Platform) [SlickText vs Bird](https://www.capterra.com/compare/155430-160795/SlickText-com-vs-Bird)[Bitrix24 vs Bird](https://www.capterra.com/compare/113540-160795/Bitrix24-vs-Bird)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)