--- title: "Bird Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bird the right Cloud Communication Platform solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160795/Bird/reviews/" page_type: "reviews" language: "en" --- Bird 4.4 (157) [View alternatives](https://www.capterra.com/p/160795/Bird/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Bird Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews OT Olga T Youth CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “Fast service that helps you to manage your business fast.“ September 30, 2024 FT Facundo T CEOFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “They hide prices, they charge more than advertised and the blocked the services with no prior notice nor explanation, exposing us to huge contingencies.“ February 28, 2025 OT Olga T Youth CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “Overall experience is great but the price is quite high, for example for a small company or small business.“ September 30, 2024 Sandy V FounderComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “We can't continue with our development because the the partner program support is not reactive or non existing.“ December 16, 2025 PE Pelkings E Marketer Marketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox“ October 25, 2023 FF Friend F Sales managerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “It sometimes misbehave to some phones , actually with low internet.“ December 28, 2024 ST Sónia T HR SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The best tool to send bulk WhatsApp messages automatically. And also bulk sms.“ October 30, 2023 BG Boris G Head of onlineInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “Email went to spam, sms went to spam“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott C. Web Developer / Facility Controls Tech Industrial Automation Used the software for: 1-2 years ### "Excellent customer support! Great developers" November 20, 2018 4.0 We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider. Pros I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times. Cons The only cons are with from carrier restrictions in the united states and not from messagebird. Review Source Sajith Tharaka P. Project Manager Information Technology and Services Used the software for: 2+ years ### "100% Deliverable" November 21, 2018 5.0 Pros With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard. Cons No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant. Review Source VR Verified Reviewer Director Used the software for: 2+ years ### "Hard to track lots of messages" December 13, 2017 3.0 Easier communication with the team of over 100 officers. Pros You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good. Cons The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited. Review Source Sammy K. Business Development Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very Easy System To Use" December 5, 2018 5.0 As a business we use a lot of communication methods, but we feel a text message achieves the best results Pros We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update Cons I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly Review Source Chris S. Software Development Manager Education Management Used the software for: 2+ years ### "Great service, great price" November 29, 2018 5.0 Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider. Pros Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent. Cons Perhaps provide more 'plugins' to various different pieces of software to widen availability. Review Source Lindsay H. Independent Consultant & Level II Leader Consumer Goods Used the software for: Less than 6 months ### "New and liking it" January 16, 2019 5.0 So far so good! Pros I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option Cons it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions. Review Source Ivor B. Web Specialist Internet Used the software for: 2+ years ### "Simple and smart" December 6, 2018 5.0 Been using them since they started, very happy! Pros Automatic invoices on low credit, simple API Cons Nothing, using it for over a decade and never had issues Review Source Shreekala K. Shreekala Kurup Education Management Used the software for: Less than 6 months ### "Refund not processed for the last 1 month." January 27, 2020 1.0 Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all. Pros I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help. Cons Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support. Reason for choosing Bird The pre-sale support was really good, post sales tech support was very slow and it took us 3 weeks to finally decide we cannot work with this kind of support. Review Source Luke R. Head of Programs Telecommunications Used the software for: 1-2 years ### "Send and receive messages daily. Great standard." January 17, 2019 5.0 We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend. Pros Easy to use and fantastic customer support Cons Can sometimes take a while for funds to be added to account. Review Source Sander H. Full-stack / lead developer Computer Software Used the software for: 1-2 years ### "Happy customer" November 15, 2018 4.0 excellent Pros Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam Cons sometimes there is an delay in delivery the txt message (SMS) Review Source VR Verified Reviewer VP of Customer Experience Internet Used the software for: 1-2 years ### "Easy-to-use service, great for testing texting outreach" November 15, 2018 4.0 Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed. Pros The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges. Cons The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system \*appears\* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns. Review Source AE Anthony E. Marketplace Specialist Luxury Goods & Jewelry Used the software for: 6-12 months ### "Messagebird Review " October 7, 2023 4.0 I like working with MessageBird, because it's a very usefull program for customer service or other type of contact Pros The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable. Cons The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again Review Source ST Sónia T. HR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "A great everyday tool." October 30, 2023 5.0 Pros The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app. Cons It still not possible to send MMS to Europe, and I need that function in my job. Review Source VR Verified Reviewer Senior Developer Internet Used the software for: 6-12 months ### "Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries" December 13, 2017 5.0 Pros Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful. Cons As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet. Review Source VR Verified Reviewer Founder Retail Used the software for: 1-2 years ### "A nice and effective service" November 20, 2018 5.0 Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend Pros Easy to use Works as you want it to Reliable Cons I cannot think of anything i like least. Review Source VR Verified Reviewer Fundador y Jefe de Producto Restaurants Used the software for: 1-2 years ### "Great service and price" November 21, 2018 4.0 Pros It’s easy to use and have great prices to send SMS. Cons We have some deliveravility problems with some phone numbers. Review Source DPR Dr. Pamela R. Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Do not use this company" May 26, 2021 1.0 I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message. Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account. From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use. Pros I never got to use it. However, I chose it because I thought the price was good for what I wanted to do. Cons I never got to use it. However, they have horrible customer service and a difficult process. Review Source RE Rhett E. Developer Information Technology and Services Used the software for: Less than 6 months ### "Top of the line Features" November 15, 2018 5.0 Pros MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients. Cons MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect. Review Source Response from Bird January 18, 2019 Hi Rhett, Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird SS Steve S. Business Development Consultant Retail Used the software for: 1-2 years ### "System does the job very well and gets us leads fast" December 13, 2017 4.0 We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease. Pros The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team. Cons When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare. Review Source DC David C. System Administrator Retail Used the software for: 2+ years ### "Getting it out" November 20, 2018 5.0 Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services Pros Simple well developed API's, that just do what they suppose to do Cons There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available. Review Source TC Tom C. Software Engineer Information Technology and Services Used the software for: 2+ years ### "As easy as expected" November 20, 2018 5.0 Straight forward SMS service. Support has good response times and is easily reachable. Pros Implementation is straight forward using the extensive API docs and SDK's. Cons The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though. Review Source SC Shen C. IT Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Messagebird moderate user" December 15, 2018 5.0 It does what it advertises. I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it. Pros Customer service response is quick (in working hours). Message sending is quick and reliable. The web pages responds quickly and balance display is real-time. Supports Chinese characters and supposedly other languages encoded in UTF-8. Competitive price in the Australia market. Cons Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR. Not too many user permission control (all users are administrators) First-time recharge takes a day. Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere. Review Source JL Jake L. CEO Internet Used the software for: 6-12 months ### "The perfect SMS platform." November 15, 2018 5.0 Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going. Pros The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use. Cons The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well. Review Source HT Helen T. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "It works" November 15, 2018 5.0 My whole business relies on texts sent and received through MessageBird. Pros It all works well, apart from occasional hiccups that are quickly resolved. Cons I can't think of anything to say for this. Review Source LH Leanne H. Manager Legal Services Used the software for: Less than 6 months ### "The Best Value For Money" November 16, 2018 5.0 Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly Pros I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more. The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition. Delivery rates are much better and faster than some of the other we tried. Cons The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.