# Page 3 | Bird Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bird the right Application Development solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160795/Bird/reviews --- Bird 4.4 (157) [View alternatives](https://www.capterra.com/p/160795/Bird/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bird ## Showing most helpful reviews Showing 51-75 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Developer Internet Used the software for: 6-12 months ### "Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries" December 13, 2017 5.0 Pros Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful. Cons As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet. Review Source PE Pelkings E. Marketer Marketing and Advertising Used the software for: 6-12 months ### "MessageBird Communication " October 25, 2023 5.0 I love the app because messages are instant and replies in time not making conversation boring Pros I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox Cons It had limitations when sending messages and to chat with multiple clients Review Source VR Verified Reviewer Founder Retail Used the software for: 1-2 years ### "A nice and effective service" November 20, 2018 5.0 Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend Pros Easy to use Works as you want it to Reliable Cons I cannot think of anything i like least. Review Source TB Theo B. Director Apparel & Fashion Used the software for: 6-12 months ### "develop any communication platform " November 5, 2022 5.0 We use the tool to authenticate and validate users, their orders and account. It has helped us to deal with legit clients only Pros WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides Cons They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended Review Source VR Verified Reviewer Fundador y Jefe de Producto Restaurants Used the software for: 1-2 years ### "Great service and price" November 21, 2018 4.0 Pros It’s easy to use and have great prices to send SMS. Cons We have some deliveravility problems with some phone numbers. Review Source Jan Willem D. CTO PropertyNL and PropertyEU Real Estate Used the software for: 6-12 months ### "Automated sms" November 15, 2018 5.0 We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers Pros We like the response times of the sent sms (instant) The use of the API is dead simple Cons Of the limited use of messagebird , we see no cons. Review Source Simon V. Growth Marketeer Apparel & Fashion Used the software for: 6-12 months ### "Great tool for sending text messages" November 15, 2018 4.0 We’ve been sending lots of reminder texts for our service and it has helped to get our message across. Pros Comprehensive tool, lots of options. Excellent flow builder. Cons Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time. Review Source Akou Kafui A. Gestionnaire Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de sms de marketing " October 25, 2023 5.0 Pros Ça permet de générer plus de ventes grâce aux fonctionnalités des sms de Marketing , très simple à utiliser et offres de meilleurs avantages. Cons C’est un top que j’apprécie beaucoup et je n’ ai pas d’inconvénient sur ça . C’est l’un des meilleurs produits de marketing Review Source VR Verified Reviewer Director & Co-Founder Financial Services Used the software for: 6-12 months ### "Excellent product, easy to use and affordable. " November 22, 2018 5.0 Pros I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked Cons Nothing that comes to mind. Keep up the good work. Review Source Emanuel G. Head Of Software Development Computer Software Used the software for: 6-12 months ### "MessageBird for 2FA" November 16, 2018 4.0 We have very good experience with MessageBird. We use it for our product and suggest MessageBird to all our customers Pros The JAVA API is very good. Suppoert for SMS and VoiceMessage is excellent. Cons The flow builder is a bit complicated to understand Review Source Frits P. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Nice tool!" November 20, 2018 5.0 Pros Automation in sending SMS Easy to use Nice platform Cons None Review Source Ali X. Senior Software Developer Information Technology and Services Used the software for: 6-12 months ### "Best Bulk SMS service" November 15, 2018 5.0 Providing bulk sms service in our country Pros \- Well built api - Cheap rates globally - Great customer service - Well documented help / tutorials - analysis / statistics available Cons There isn't anything I don't like so far. Review Source Sylvie Florence K. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de SMS très intéressant " October 1, 2023 5.0 Pros C'est un meilleur produit très simple et riche en fonctionnalités pour accompagner plus d'entreprises. J'adore ce logiciel Cons Mon soucis c'est le faire que le logiciel n'ai pas disponible pour tout pays et un peu coûteux pour moi . Review Source DPR Dr. Pamela R. Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Do not use this company" May 26, 2021 1.0 I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message. Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account. From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use. Pros I never got to use it. However, I chose it because I thought the price was good for what I wanted to do. Cons I never got to use it. However, they have horrible customer service and a difficult process. Review Source Laurent G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de SMS marketing " October 8, 2023 4.0 Pros Très bon et très facile pour la gestion des SMS de marketing et très professionnel . J'adore Cons Je n'ai aucun problème avec MessageBird Review Source AP Akash P. Full Stack Developer Computer Software Used the software for: 6-12 months ### "Easy, professional and high quality service" December 13, 2017 4.0 Pros MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service. Cons It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation). Review Source Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Communication " October 13, 2023 5.0 Pros Très professionnel et Simple à utiliser permettant de connecter à plus d'entreprises et très professionnel. Je le recommande Cons Le prix est coûteux pour moi . Veuillez revoir cela. Review Source RE Rhett E. Developer Information Technology and Services Used the software for: Less than 6 months ### "Top of the line Features" November 15, 2018 5.0 Pros MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients. Cons MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect. Review Source Response from Bird January 18, 2019 Hi Rhett, Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird John R. Finance & Resources Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A good product" December 18, 2018 5.0 Pros Does exactly what it says on the tin! Easy to use software with good support. Cons There is very little not to like about the software. Review Source OF Osman F. Marketing Support Manager E-Learning Used the software for: I used a free trial ### "All what you need in just one place" March 7, 2024 5.0 Pros The different channels that MessageBird offers for Marketing, such as for SMS, Email, Whatsapp and that allows for multiple people to review what is going on and to assign. Also that offers an API for number verification. Cons The initial cost for implementation for small business would not be a good choice. Review Source SS Steve S. Business Development Consultant Retail Used the software for: 1-2 years ### "System does the job very well and gets us leads fast" December 13, 2017 4.0 We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease. Pros The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team. Cons When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare. Review Source Samson Z. Support agent Broadcast Media Used the software for: I used a free trial ### "Logiciel de SMS" September 27, 2023 5.0 Pros C'est une plateforme de communication très simple et très performant pour travailler avec les entreprises avec de bonnes fonctionnalités et permet d'intégrer d'autres logiciels Cons C'est un super logiciel et très simple mais très coûteux pour mois et indisponible pour tout pays. La version gratuite également indisponible Review Source SJ Sal J. Customer service Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use, intuitive" July 26, 2019 5.0 Pros The quick send option is great for urgent contacts Cons Switching between subaccounts could be quicker Review Source DC David C. System Administrator Retail Used the software for: 2+ years ### "Getting it out" November 20, 2018 5.0 Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services Pros Simple well developed API's, that just do what they suppose to do Cons There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available. Review Source Estelle E. Responsable de vente Wholesale Used the software for: I used a free trial ### "Logiciel de SMS" October 9, 2023 5.0 Pros Avec ces meilleures fonctionnalités, ce logiciel est une plateforme de communication très simple et fiable .Son utilisation est confortable pour les entreprises. Cons J’apprécie bien ces qualités mais comme limite, je n’arrive pas à utiliser les emojis Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.