# Page 2 | Bird Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bird the right Application Development solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160795/Bird/reviews --- Bird 4.4 (157) [View alternatives](https://www.capterra.com/p/160795/Bird/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bird ## Showing most helpful reviews Showing 26-50 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sandy V. Founder Computer Software Used the software for: 2+ years ### "Partnership program fails" December 16, 2025 1.0 Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste. Pros We use Messagebird since a few years for letting our SaaS send out automated SMS. For this basic simple feature it works fine. Cons We have now integrated the omnichannel inbox, and since then no support is availble. For our SaaS to let our users use this omnichannel inbox to, we need to have a partnership program. However, we applied several times, and no respons is comming. We can't continue with our development because the the partner program support is not reactive or non existing. Review Source DB Diana B. Founder Computer Software Used the software for: 2+ years ### "One of the most advanced conversational AI tools on the market" January 7, 2025 4.0 Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough. Pros Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still. Cons I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer. Switched from [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) I can do everything inside Bird, where Burst SMS requires login to a separate tool to do many things like automation and AI. Review Source BG Boris G. Head of online Internet Used the software for: Less than 6 months ### "Avoid at all costs. Buggy as all hell." September 5, 2025 1.0 Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs Pros Cost and had features that seemed to be good on paper and in trial. But upon implementing absolutely fell over Cons Platform is buggy and failed to work. Support was not helpful on resolving issues. Email went to spam, sms went to spam Review Source FF Friend F. Sales manager Computer Software Used the software for: 1-2 years ### "THE BEST THING OF BIRD." December 28, 2024 5.0 I have been using bird since 2022 and it has been good for me. Pros Easy and clear fast feedbacks.which is good. Cons It sometimes misbehave to some phones , actually with low internet. Review Source Ritvars R. Ecommerce Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "MessageBird is an absolute 5-star virtual VOIP telephone service" November 16, 2018 5.0 When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide. Pros 1\. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses Cons 1\. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet. Review Source VR Verified Reviewer VP of Customer Experience Internet Used the software for: 1-2 years ### "Easy-to-use service, great for testing texting outreach" November 15, 2018 4.0 Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed. Pros The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges. Cons The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system \*appears\* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns. Review Source PN Pepijn N. CTO Marketing and Advertising Used the software for: 2+ years ### "10 facturen in 1 nacht door botnet, uitgavelimiet is NIET in te stellen - GEEN COMPENSATIE" April 12, 2023 1.0 1\. Geven meer om winst dan klanten. Wie detecteert er nu misbruik om het vervolgens te laten gebeuren? Onder het mom van: "Ja misschien was je wel met een campagne bezig". 1.1. Hebben nog nooit een campagne gedaan. 1.2. Midden in de nacht? 1.3. Naar alleen Azie en 45% Pakistan?? 1.4. Een campagne met alleen maar verificatie codes?! 1.5. En de uitgaven van 1,5 jaar in 6 uur? Wiens belangen worden hier behartigd?2. Onoverzichtelijk wat je status is in de verschillende landen waar specifieke (registratie) eisen voor gelden. Pros SMS berichten verzenden via API. Overzicht van verzonden sms berichtenVia dashboard SMS berichten versturen Cons 1\. Er is geen dagelijkse (of maandelijkse) uitgavelimiet in te stellen. Bij misbruik loop je financieel leeg.2. Er is geen rate limiting in te stellen. 3. Ze detecteren misbruik van je account, maar laten het vervolgens gewoon gebeuren. Pauseren account of sms-verzending niet. 4. In een gesprek zeiden ze dat misbruik helaas vaker voorkomt, maar ondertussen doen ze er niks aan. 5. Ze verdienen aan accounts die misbruikt worden. Geen (gedeeltelijke compensatie) ook geen tools om je er tegen te beschermen. 6. Geen duidelijk overzicht in je account van welke landen je whitelisting of andere vormen van verplichte registratie je hebt ingediend. Alternatives considered [CM Commerce](https://www.capterra.com/p/195771/CM-Commerce/) Reason for choosing Bird Leek toen een goede keuze. Review Source Pedro A. Marketing & Growth Ops Financial Services Used the software for: 1-2 years ### "Best tool to send SMS & Wpp" October 9, 2023 5.0 Pros \- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find Cons The support could be faster to respond. Other than that, everything is awesome Review Source AB Adelle B. Supervising Solicitor Law Practice Used the software for: 2+ years ### "My experience hasnt been great" September 16, 2023 4.0 Overall a great experience. I use another leading brand and it isnt as good as messagebird. I find Messagebird clearer, quicker, and nicer to use, certainly the preferred software of this type. Pros I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work. Cons The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software. Review Source Samuel C. Director, CTO Computer Software Used the software for: 1-2 years ### "Nothing makes up for awful support and an unreliable API" November 20, 2018 3.0 Frustration. Spent a lot of time wondering whether we should have just gone with Twileo Pros \* They're cheap \* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. \* Despite other problems with their API we haven't experienced downtime \* They seem to have fairly good international coverage \* They've improved a lot since we started working with them (mid 2017). Cons \* They're deliverability doesn't seem to be as good as other services like Twilio \* The support is generally very ill-informed and patronising \* We've waited ages for responses to fairly simple questions \* Their API occasionally gives unexpected responses with no plausible explanation \* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent. Review Source Response from Bird January 18, 2019 Hi Samuel, Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird PR Pepijn R. Marketplace specialist Apparel & Fashion Used the software for: 2+ years ### " Pepijns review Message Bird" July 18, 2023 4.0 Mijn ervaring is erg goed, de service van MessageBird is erg goed en denken fijn mee. Pros Wij gebruiken MessageBird voor de telefonishe kant van de klantenservice. De gesprekken zijn erg gemakkelijk door te sturen, in de wacht te zetten en overige handelingen mee te doen. Cons Er zit een kleine vertraging op met als nadeel dat de klant kan ophangen voordat wij op kunnen nemen. Review Source VR Verified Reviewer Director Used the software for: 2+ years ### "Hard to track lots of messages" December 13, 2017 3.0 Easier communication with the team of over 100 officers. Pros You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good. Cons The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited. Review Source KS Kees S. Customer Experience officer Internet Used the software for: 1-2 years ### "Messagebird Review " August 22, 2023 4.0 In het algemeen is MessageBird een enorm fijn programma in gebruik. Pros Messagebird is een enorm overzichtelijk programma, waarbij je duidelijk kan filteren op type klantvragen. Verder is het programma makkelijk in gebruik en om te implementeren. Cons Nadat je op een klant antwoord komt de klant weer onderaan de ladder te staan. Wij horen vaak terug van klanten dat dit irritatie oplevert. Review Source AE Anthony E. Marketplace Specialist Luxury Goods & Jewelry Used the software for: 6-12 months ### "Messagebird Review " October 7, 2023 4.0 I like working with MessageBird, because it's a very usefull program for customer service or other type of contact Pros The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable. Cons The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again Review Source Parth S. software Engineer E-Learning Used the software for: 2+ years ### "Communicate With Loved ones Using MessageBird" July 13, 2022 3.0 It helps to attract customer by its feature of text messaging Pros 1\. Its easy to use interface attracts users to use the software in daily use. 2.Great performance as well as least errors. 3. All tools under one roof. Cons 1\. Way to expensive than other available messaging provider apps. 2. Customer support is one of the biggest problem as it provide the porest customer support to users. 3. Need approval form message team to upload links and more. Review Source MS Milan S. Customer Experience Manager Marketing and Advertising Used the software for: 1-2 years ### "Messagebird" November 8, 2023 4.0 Over het algemeen een fijn programma om mee te werken! Pros Messagebird is een programma, wat makkelijk te implementeren is en wat overigens duidelijke filters heeft voor de verschillende categorie klantvragen Cons Helaas is het support team aan hun kant niet kant niet altijd even snel Review Source Ben S. Customer Experience Specialist Support Manager Internet Used the software for: 1-2 years ### "This Bird Is HAPPY!" December 5, 2018 5.0 As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful! Pros Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it! Cons I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend. Review Source Eugene M. Developer Information Technology and Services Used the software for: 1-2 years ### "MessageBird Review" June 18, 2021 4.0 The experience hasn't been disappointing. I would recommend them anytime. Pros The software provides different channels for the same price hence making it user-friendly to grasp content and get started. Cons The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests. Review Source Scott C. Web Developer / Facility Controls Tech Industrial Automation Used the software for: 1-2 years ### "Excellent customer support! Great developers" November 20, 2018 4.0 We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider. Pros I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times. Cons The only cons are with from carrier restrictions in the united states and not from messagebird. Review Source VR Verified Reviewer Candidate Learning Designer Computer Software Used the software for: 6-12 months ### "My Review" November 20, 2018 2.0 It's ok. I think your service could be a lot better, in terms of quickness of response to customers and also I'd like to see the ability to insert emoji's. Pros It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name. Cons I don't get notifications when a text has arrived, I can't insert emoji's. Review Source Response from Bird January 18, 2019 Hi there, Thanks for your review. We'd love to know what we can improve on specifically! Please reach out to us on support@messagebird.com and refer to this review so the relevant person can connect with you. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de SMS " September 24, 2023 4.0 Pros Un meilleur logiciel de communication très performant et efficace pour la gestion des SMS avec plus de fonctionnalités. Très simple ,rapide et permet d'intégrer d'autres logiciels. J'adore Cons Un très bon logiciel de gestion des SMS mais indisponible dans tout pays. C'est très coûteux pour moi également Review Source VR Verified Reviewer Senior Software Engineer Internet Used the software for: 1-2 years ### "A really great service" November 15, 2018 4.0 Pros Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers. Cons Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :) Review Source ST Sónia T. HR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "A great everyday tool." October 30, 2023 5.0 Pros The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app. Cons It still not possible to send MMS to Europe, and I need that function in my job. Review Source Jeannette G. Gestionnaire Retail Used the software for: I used a free trial ### "Un logiciel de SMS marketing " October 14, 2023 4.0 Pros Un nouveau logiciel de SMS et du marketing très simple et efficace permettant les appels téléphoniques et très performant . Je le recommande Cons C'est un produit que j'utilise et j'apprécie énormément ses fonctionnalités . Je n'ai pas encore eu de problème avec MessageBird Review Source SP Sheena P. Director Real Estate Used the software for: 2+ years ### "Feedback from TPS Ltd" November 16, 2018 5.0 Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply. Pros Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver. Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database. Easy to export the data onto excel. Cons Need to have the ability to export onto excel the entire conversational thread per message/contact. The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page. Review Source Similar Products Featured