MessageBird

MessageBird


4.5 / 5
99 reviews

Who Uses This Software?

Any business looking to simplify and scale their communications to effectively reach their customers across any channel.


Average Ratings

99 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Pay-as-you-go
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • MessageBird
  • www.messagebird.com/
  • Founded 2011
  • Netherlands

About MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before.


MessageBird Features

  • Contact Management
  • Mass Texting
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Access Controls/Permissions
  • Code Refactoring
  • Code-free Development
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

MessageBird Reviews Recently Reviewed!


Capterra loader

MessageBird is an absolute 5-star virtual VOIP telephone service

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Cost, cost, cost

2. Phone call-flow flexibility

3. Availability - services just what you needed

4. Fulfilment of custom number requests

5. Ease of use - literally a monkey could do it!

6. Reliability 24/7/365

7. Analytics and automatic contact saving

8. Team friendliness and helpfulness

9. Service expansion opportunity e.g. using SMS marketing

10. MessageBird concept helping businesses

Cons: 1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Overall: When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability.

Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match.

On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Easy-to-use service, great for testing texting outreach

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Cons: The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Overall: Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Feedback from TPS Ltd

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.

Good visual on the incoming replies and visibility of the conversation thread of each message.

Easy to add the number as a contact to the database.

Easy to export the data onto excel.

Cons: Need to have the ability to export onto excel the entire conversational thread per message/contact.

The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Overall: Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Capterra loader

This Bird Is HAPPY!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Cons: I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Overall: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Easy, professional and high quality service

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Cons: It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Capterra loader

Excellent customer support! Great developers

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Cons: The only cons are with from carrier restrictions in the united states and not from messagebird.

Overall: We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Capterra loader

100% Deliverable

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Cons: No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Capterra loader

Very Easy System To Use

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Cons: I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Overall: As a business we use a lot of communication methods, but we feel a text message achieves the best results

Capterra loader

Great service, great price

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fantastic pricing when purchasing in bulk with a very easy to use interface.

Reporting is excellent and it's easy to find out the status of messages sent.

Cons: Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Overall: Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

System does the job very well and gets us leads fast

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Cons: When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Overall: We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease.

Awesome product with great reliability

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Cons: The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Getting it out

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple well developed API's, that just do what they suppose to do

Cons: There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Overall: Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

As easy as expected

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Implementation is straight forward using the extensive API docs and SDK's.

Cons: The sub accounts are a bit confusing sometimes, could use some UI improvements.

Works fine though.

Overall: Straight forward SMS service. Support has good response times and is easily reachable.

Messagebird is very stable and easy to use

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to connect the SMS service to our applications

Stable service level on SMS delivery

Cons: No cons at the moment about Messagebird.

Overall: We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Better than twilio

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy api implementation

Competitive prices

Text to voice solution is awesome

Cons: Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production

Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Overall: Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Simple way to communicate with field staff

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - simple setup

Used by a team with technical expertise

Easily to create and manage contacts and groups

Responsive support team

Good value

Cons: Nothing in particular

Overall: Message bird makes communicating with a field team who don't have company email simple and quick.

Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

It works

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It all works well, apart from occasional hiccups that are quickly resolved.

Cons: I can't think of anything to say for this.

Overall: My whole business relies on texts sent and received through MessageBird.

Perfect solution

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and a perfect solution for Text communication.

Cons: I have nothing to mention.

Overall: Perfect solution

A really great service

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.

Cons: Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)

Capterra loader

Simple and smart

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automatic invoices on low credit, simple API

Cons: Nothing, using it for over a decade and never had issues

Overall: Been using them since they started, very happy!

The Best Value For Money

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

Cons: The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Overall: Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly

SMS forwarding working well; portal not so friendly

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SMS and voice forwarding is working OK,

Cons: The portal is not very friendly and intuitive.

Easy to use once you get used to it

Feb 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Cons: The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Top of the line Features

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Cons: MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Great for Clubs

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Send bulk Messages

Schedule Messages

Address book where you can personalise messages

Cons: Phone App would make it easier to reply to messages

Overall: Whenever phoning for support or help, there is always someone who is knowledgeable who can help.

Capterra loader

Happy customer

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Cons: sometimes there is an delay in delivery the txt message (SMS)

Overall: excellent

Great alternative to Twilio

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can get numbers with both SMS & Voice capabilities. Great API documentation and easy (and fast) integration.

Cons: We got a few outages, but they were resolved fairly quickly by the support team.

Capterra loader

Nothing makes up for awful support and an unreliable API

Nov 20, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: * They're cheap

* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.

* Despite other problems with their API we haven't experienced downtime

* They seem to have fairly good international coverage

* They've improved a lot since we started working with them (mid 2017).

Cons: * They're deliverability doesn't seem to be as good as other services like Twilio

* The support is generally very ill-informed and patronising

* We've waited ages for responses to fairly simple questions

* Their API occasionally gives unexpected responses with no plausible explanation

* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Overall: Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

Dec 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Cons: As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Very good

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Is very easy to integrate with existing infrastructure. Is very affordable for sending notification sms messages.

Cons: I don't have any cons. Everything works very smooth.

Message Board Review - Easy to use!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very simple setup and integration with our software

Cons: Nothing really, for the money is a good product

Overall: We needed a way to receive texts for dual factor authentication, it does exactly that.

Capterra loader

Message your customers.

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP's? You can make it.

Cons: The documentation can be a little unclear. However, their flexible SDKs make up for it.

Overall: We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

A nice and effective service

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Works as you want it to

Reliable

Cons: I cannot think of anything i like least.

Overall: Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Hard to track lots of messages

Dec 13, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Cons: The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.

The search functionality is limited.

Overall: Easier communication with the team of over 100 officers.

The perfect SMS platform.

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The functionality of the software has to be the best I've seen. The amount of functionality you get for the price point can't be beaten. MessageBird is definitely the the easiest software to use.

Cons: The way there support is done isn't the best. I don't like the fact when I go to the live chat it tells me "we will be back soon". The live chat shouldn't even appear if it's not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Overall: Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Easy to understand

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy api

good pricing

system stability

good support

Cons: better to have more testing environment from the portal.

Overall: good support team, always here to help

Overall very solid performance

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like that they deliver sms with a very high reliability.

Cons: Quite expensive - and the client libraries are not the best

Great service and price

Nov 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and have great prices to send SMS.

Cons: We have some deliveravility problems with some phone numbers.

Capterra loader

Automated sms

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like the response times of the sent sms (instant)

The use of the API is dead simple

Cons: Of the limited use of messagebird , we see no cons.

Overall: We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers

MessageBird review

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: easy to implement API, great service, dashboard visibility

Cons: Access to deliverability stats, not a lot else!

Overall: Great

Very developer friendly

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ApI documentation is very good and easy to implement.

Cons: There was absolutely nothing I did not like.

Capterra loader

Great tool for sending text messages

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Comprehensive tool, lots of options. Excellent flow builder.

Cons: Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

Overall: We've been sending lots of reminder texts for our service and it has helped to get our message across.

Easy integration and clean API

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The API is really clear and easy to implement.

Cons: When sending high volumes it would be nice to get recommendations on pricing benefits.

Overall: Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Messagebird has been great for notifications to customers around order statuses

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use once all is in place and integration with our Magento based website was an absolute breeze

Awesome service

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Cons: Not anything at all, they have a great product.

Overall: Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Great messaging provider with a reliable deliveryservice!

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.

Cons: There is nothing I do not like about this software, it works perfectly.

Overall: Sending alarmnotifications and verification messages to our end-users.

Excellent product, easy to use and affordable.

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Cons: Nothing that comes to mind. Keep up the good work.

Messagebird

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

Cons: You have limited amount of characters for settings as the sender.

Overall: Very good and never needed support.

Capterra loader

MessageBird for 2FA

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The JAVA API is very good.

Suppoert for SMS and VoiceMessage is excellent.

Cons: The flow builder is a bit complicated to understand

Overall: We have very good experience with MessageBird. We use it for our product and suggest MessageBird to all our customers

Capterra loader

Best Bulk SMS service

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Well built api

- Cheap rates globally

- Great customer service

- Well documented help / tutorials

- analysis / statistics available

Cons: There isn't anything I don't like so far.

Overall: Providing bulk sms service in our country

Capterra loader

Nice tool!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automation in sending SMS

Easy to use

Nice platform

Cons: None

Overview

Nov 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: + easy to use

+ good overview

+ comfortable

Cons: - bad overview, with several users

- no connection to, for example, whatsAPP, weChat and so on

- no Windows or Apple OS app

Overall: - structured, clear, easy to understand, easy to use

MessageBird

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's really easy to setup and start sending messages via the API.

Cons: You guys do what you say you do, so no complains here.

Overall: Overall experience is really good, easy to start, cheap and almost zero maintainability.

Happy customer

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Been using for around eight months now, never had any issues and everything works easily

Cons: Never had anything to put as a con everything we've used it for has been fine

Fast, clear and reliable.

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The clear API programming language specific libraries.

Cons: The unclear console. SMS and calls are not separate from each other.

Overall: Fast, stable and complete solution for messages to customers. For both SMS and automatic calling!

Easy to use affordable effective service

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to implement, flexible to use. We fixed all requirements within one day.

Cons: We didn't experience any obstacles during implementing our requirements.

A handy resource

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can send text messages from my laptop.

Cons: Not possible to receive text messages back

Overall: It enables me to chase customers (bt text) - who haven't bothered to read my emails.

Cost effective resource

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As a small charity, we need to SMS supporters one a very small scale and to personalise those messages. As such, MessageBird is ideal for us at this point in time. Any queries I have had have been dealt with quickly and efficiently.

Cons: It does what we need it to, so nothing negative to say.

Good Customer Service

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The functionality is easy to use and detailed tabs

Cons: the limitations in sending to other countries

We used MessageBird SMS for real-time status updates and OTP

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and integration through their API,

Cost-effective and has an almost real time delivery of messages to customers.

Cons: There are some minutes of delays with the messages sent to some customers (due to the mobile network provider?), but they get received eventually.

Overall: We have implemented a real time status updates solution for our customers and also added a security feature for their accounts with an OTP verification through SMS

Functionality

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's straightforward to use, which helps when you need to send emergency messages.

Cons: I am unable to send messages to EVERYONE at once. I only have the option to send to one group at a time, unless there is something I am not doing right. Is there an app?

Documentation and support is among the best I've encountered.

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Documentation was top-notch and allowed me to get up and running quickly. When I needed support they were responsive and kept on top of things until the issue was resolved.

Cons: Nothing comes to mind, but just make sure you review the requirements of a dedicated number if sending messages to american recipients.

Overall: The documentation and customer support stood out among all others.

Capterra loader

Simple messaging

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's super simple, quick to use, mobile or desktop, love the scheduling facility

Cons: I hate the 'are you a human' check at login - I understand it's for protection from machines trying to access my account, but really seems overkill.

Overall: Texting a group of members to drive attendance at meetings, attendance is up 15-20% simply due to motivational messages and reminders to attend

Thumbs up, from small business owner.

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great service, never any issues. All messages get delivered quickly and reliably.

Cons: The Support is very good so if you have any problems they always get back to you in a matter of minutes

Messagebird - a simple and useful text messaging system

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This is reasonably priced and easy to use software.

Cons: Messagebird removed the functionality that allowed you to target sub groups, without spending time individually joining numbers to it. This was disappointing.

Overall: This has served our organisation well for several years, though I think the changes that were made recently made the product more limited in some ways.

Even so, it is cheap and effective.

Capterra loader

Best way to get our message out!

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use. I had questions during setup and the support at MessageBird walked me right through! Talking to our company owner just yesterday about the service we receive from MessageBird and it's ease of use. I highly recommend using MessageBird, great company and staff helped me reach my goals for alerting my customers anywhere in the United States.

Cons: I have nothing negative or least desirable about the software. Really works good for our customers for being notified.

Marketing manager

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Great functionality which makes my life easier

Cons: The UX could be improved. Not always easy to go through the flow.

A good service

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to send bulk messages to all of my contacts. Easy to add contacts in bulk through import process.

Cons: The recent changes to the software appear to have made it more difficult to do some of the things I did previously. In particular not being able to select which groups a contact is in from the contact card is a real nuisance.

Brilliant messaging service for my small business

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use for day-to-day messaging tasks - my customers love receiving booking confimations via text rather than email.

Cons: None really - once you get the hang of it the software is pretty straight forward.

Overall: Great software and happy to recommend to all friends and work colleagues to use.

My Review

Nov 20, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.

Cons: I don't get notifications when a text has arrived, I can't insert emoji's.

Overall: It's ok. I think your service could be a lot better, in terms of quickness of response to customers and also I'd like to see the ability to insert emoji's.

Thumbs up MessageBird

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate all the tabs and easy to understand

Cons: None for the software but the response time of the customer support should improve

Overall: Overall I am satisfied with the software and how it is giving service to the company

eli

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: esay they offer a dashboard very clear instructions

Cons: nothing it is amazing

one improvement would be with the flow builder the instructions should be a bit clearer

Overall: texting to clients upon purchase

Great Service

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, easy to learn, straight forward

Cons: None so far. What I like about it is that I don't get lost in the UI. It's all positioned in the right place

Overall: Great

Capterra loader

Satisfied

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the way you can navigate the dashboard

Cons: I experinced some difficulties whem we ran out of credits.

Overall: It's really helpful for my business!

Pretty straight forward, reliable, that's all I need

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think the biggest memory was that it was easy to implement

Cons: There was an issue around the billing, I can't quite remember what, I think it was around alerts that my card had expired

MessageBird review

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get phone numbers and send and receive text messages with those numbers.

Cons: The interface of the website can be a little wonky.

Great communications service

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good Uptime

Very Stable

Nice API

Good support

Great pricing

Cons: Feature set should be broader

Flow builder is too simple

business use

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: When creating a campaign it was easy to send a message

Cons: hard to fault find if a user is unable to get access

Overall: good use

SMS

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and stable. Was up and running within 1 hour

Cons: Cost could be lower and you could support more vendors

Text Messaging

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to customoze the text messages we send

Cons: Not having control over the area codes used to send the messages

Very bad customer support

Nov 15, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: We wanted to send messages to mozambique but 2 out of the 3 carriers did not recieve our messages. We asked customer support but it took serveral days to look in to maters and our last question was never resolved. This was really very disappointing.

Cons: The software is fine, the send service is horrible and support doesnt solve problems.

Overall: Horrible

Easy to use !

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Easy to set up and initiate. We can know instantly if there is a problem with a system.

Cons: I have no complaints about the Message Bird.

Overall: We have recommended this product to our Customers requiring Notifications quickly.

Used this at the tattoo studio I worked at, pretty solid

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I liked how easy it was to set up. We had a meeting about sending out reminders and then after a quick google search, we found it and were up and running fast.

Cons: I didn't like the pay per use. We looked for a subscription service and found one that fully furnished everything for a fraction of the cost. So we went that direction.

Good product

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use, simple intuative interferce

Cons: Limited message archieve, would be good to search further in your message history

Superb

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its very useful to integrate any system.

Cons: I dont see anything. Region based pricing will help people much more.

reliable service for automated messaging

Nov 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The variaty in APIs allowing the integration with multiple programming languages

the competent service

Cons: in the beginning it was a bit challenging to fully understand and implement the API into our software

Overall: We are sending sms triggered by different sensors mainly as alarm function

Capterra loader

Great for sending SMS to customers

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great peace of kit havent has any problems with the service. Pricing means it is relatively cheap per SMS. Good customer service.

Cons: Sometimes we have undelivered messages plus sending bulk messages can have some issues, but overall its a great servce.

Highly recommend

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use once numbers are in, automation and the customer service

Cons: Can't handle international numbers well, breaks when not loading in correct format, needs same stability as Facebook look a like audience number recognition

Overall: Very good

Perfect service

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the cheap price and the flow feature.

It's the easiest service I've ever integrated.

Cons: I simply have no cons at the moment. It's that easy.

Overall: We are using it for a voting platform and it works perfectly.

Easy service to use

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great product, very easy to implement, good delivery rates, and responsive support team!

Cons: can not fault the service. No negative to be found

Overall: We use MessageBird to confirm orders using the sms messaging api.

Powerful sms service

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Convenient top-up and one-stop view about status

Cons: competitive price / compare with local service provider, price was bit higher

Overall: Nice & Hip & Easy to managing

Message Bird

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.

Cons: Probably the pricing twisted to the country I live in.

To the point message sending

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Quick to get going, get to production quickly with good code examples.

Cons: Handling of credits, I want to automatically top-up my account.

MessageBird review

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The fact that I can do things manually and set it up as I want

Cons: The fact that in bulk messaging you can't opt out

Feedback from NGO

Nov 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We can schedule SMS and delete them if not necessary aymore.

Cons: Only one possibility is to add contact one by one but takes to much time when you have hundred of contacts to add.

Thank you

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Really Easy for use . I hope you will have discounts packages for sms

Cons: Simple good api. Nice interface and user friendly

Outstanding support service!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy solution to implement and the support team is fantastic! Very responsive whenever I have a question.

Cons: There are no noteworthy cons of using MessageBird. We love the service!