--- title: "Bird Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bird Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/160795/Bird/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Bird Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bird ## What is Bird? At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before. ## What is Bird used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/)[Application Development](https://www.capterra.com/application-development-software/) Top alternative Featured Overall rating Based on 155 user reviews Reviews sentiment Positive 90% Neutral 3% Negative 7% Starting price $50 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bird?[Manage this product listing](https://www.g2.com/products/messagebird-bird/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bird 4.4 (157) VS. [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (157) Ease Of Use 4.2 (656) Value For Money 4.2 (142) Value For Money 4.2 (623) Customer Service 4.2 (139) Customer Service 4.0 (595) ## Bird alternatives [4.8 (272)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.8 (708)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160795/Bird/alternatives/) ## FAQs about Bird Overview ### What problems does Bird solve? Bird solves delayed, fragmented customer and operational communication by enabling teams to send automated SMS, WhatsApp, voice, and verification messages for order confirmations, appointment reminders, system alerts, password resets, and time-sensitive updates. Customer support, operations, developers, field-service managers, and marketing teams benefit from API-based workflows, shared conversations, and targeted outreach. Answer based on 123 reviews Overview ### Which roles and teams benefit most from Bird? Bird is most used by business owners, CEOs, founders, and managing directors who oversee customer communications and company operations. Technology leaders, developers, and software engineers use it to manage messaging integrations and technical workflows. Sales, customer experience, and project management teams rely on it to handle customer conversations, follow-ups, and service coordination. Answer based on 157 reviews Overview ### What company size and industries is Bird built for? Bird is for businesses scaling customer communications across channels, especially small businesses (86%) in Computer Software (15%). Its reviewer base also includes Internet companies (14%) and Retail organizations (7%), while midsize businesses represent 12% of reviewers and enterprises represent 1%. Answer based on 157 reviews Features and Usability ### What are the key features of Bird? Bird includes 2-Way Messaging and SMS Messaging for customer conversations, notifications, and mass texting. Its API supports automated responses and integrations, while campaign management provides scheduled messaging and message personalization. An omnichannel inbox brings together SMS, WhatsApp, and email conversations, with contact management and real-time reporting for outreach oversight. Answer based on 111 reviews Pricing ### How much does it cost and what fees or limitations are included? Bird offers a free Startup plan for unlimited conversations with up to 50 active contacts monthly. Paid options are Pro at $50/month and Pro Plus at 150/month, each requiring a 12-month commitment; Flow Builder Basic is an add-on, with Pro upgrades available. Reviewers often find pricing competitive, though some report unclear pricing or higher charges. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does Bird integrate with? Bird integrates with five third-party tools: Adobe Commerce for ecommerce, Zendesk Suite for customer support, and IFTTT, Tray.io, and Zapier for workflow automation. These connections let teams link Bird with commerce, service, and automation environments, including broader app workflows configured through the automation platforms. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Bird offer? Bird provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer reference material and step-by-step learning for users reviewing features and setup details. Answer based on 2 reviews Getting Started and Support ### What customer support options does Bird offer, and how do users rate the experience? Bird offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, polite, and helpful during setup or technical issues. However, some report slow responses, unresolved requests, and difficulty reaching assistance during critical problems. Answer based on 61 reviews Security ### How does Bird handle data security and access control? Bird uses SMS one-time passwords for account creation, password resets, two-factor authentication, and account security. It supports secure chat widgets and login checks designed to block automated account access, with authentication providing a single access point for services. However, reviewers report limited user permission controls, with all users acting as administrators. Answer based on 11 reviews ## Features AI summary Based on 7,285 Cloud Communication Platform reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating application development software: - **Code Development** (**67%** of reviewers rated this feature as critical) - **Workflow Management** (**45%**) - **Code Editing** (**56%**) Bird includes other capabilities that Capterra reviewers also consider important, such as **Access Controls/Permissions** (**45%**). This feature helps businesses manage user access, protect sensitive resources, and maintain clearer oversight across development environments, giving teams more control over security and day-to-day operations. Access Controls/Permissions 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Message Personalization 4.2 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields SMS Messaging 4.5 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 3.2 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Center Management 3.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Bird 69 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar System that automatically dials calls Automatic reply functionality for incoming messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Reminders sent via phone voice recordings Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Detect and remove errors Plan, execute, and analyze email marketing campaigns A visual way of interacting with an application or operating system using items such as windows, icons, and menus Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Unique word that contains letters or numbers that identifies specific campaigns Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Book meetings and appointments through a website or digital platform Reminders sent for balance/payment due Enable custom polls/voting to facilitate decision-making or increase engagement Pre-defined templates within a library for common cases such as contracts, websites, emails, and more System calls multiple numbers at once and connects the agent to the first number that answers Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Development of software programs Create and administer polls and surveys Create, save, and re-purpose templates for emails, forms, etc. Turns text into natural sounding speech Messaging system designed for contests and sweepstakes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Development of applications that are delivered over the internet through a browser Get Advice We can help you find the software with the features you need. Features 4.3 (157) 4.3 Based on 157 reviews ## Pricing Value for money 4.2 (142) Free Version [View pricing plan details](https://www.capterra.com/p/160795/Bird/pricing/) STARTUP $0.00 It includes: - Access to Social Media and Communication Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO $50.00 Flat Rate,Per Month It includes: - Access to Various Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO PLUS $150.00 Flat Rate,Per Month It includes: - Unlimited Team Members - Access to Communication Channels - Coach Support - Free Whatsapp Approval - Premium Twitter API. Custom Email - Unlimited Live Chat Conversations CUSTOM Custom Quote Available It includes: - Unlimited Team Members - Volume Based Macs - Access to Communication Channels - Custom Email - Free Whatsapp Approval - Premium Twitter API - Priority Support Options - Unlimited Live Chat Conversations Value for money 4.2 (142) 4.2 Based on 142 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/)[ Tray.io](https://www.capterra.com/p/162651/Tray-io/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (139) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (139) 4.2 Based on 139 reviews ## User reviews Overall rating 4.4 Based on 155 reviews Filter by rating Counts reflect reviews available in this feed. 5(96) 4(44) 3(4) 2(2) 1(9) Mentioned topic Recent reviews first, then most helpful RE Reviewer Founder Used the software for: 3-5 years ### "Partnership program fails" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 23, 2025 Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste. Pros We use Messagebird since a few years for letting our SaaS send out automated SMS. For this basic simple feature it works fine. Cons We have now integrated the omnichannel inbox, and since then no support is availble. For our SaaS to let our users use this omnichannel inbox to, we need to have a partnership program. However, we applied several times, and no respons is comming. We can't continue with our development because the the partner program support is not reactive or non existing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Web Developer / Facility Controls Tech Used the software for: 1-3 years ### "Excellent customer support! Great developers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2018 We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider. Pros I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times. Cons The only cons are with from carrier restrictions in the united states and not from messagebird. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sajith Tharaka P. Project Manager Used the software for: 3-5 years ### "100% Deliverable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 Pros With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard. Cons No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Used the software for: 3-5 years ### "Hard to track lots of messages" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 14, 2017 Easier communication with the team of over 100 officers. Pros You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good. Cons The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Development Manager Used the software for: 3-5 years ### "Very Easy System To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 As a business we use a lot of communication methods, but we feel a text message achieves the best results Pros We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update Cons I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Development Manager Used the software for: 3-5 years ### "Great service, great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2018 Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider. Pros Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent. Cons Perhaps provide more 'plugins' to various different pieces of software to widen availability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Independent Consultant & Level II Leader Used the software for: Less than 1 year ### "New and liking it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2019 So far so good! Pros I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option Cons it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Web Specialist Used the software for: 3-5 years ### "Simple and smart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 Been using them since they started, very happy! Pros Automatic invoices on low credit, simple API Cons Nothing, using it for over a decade and never had issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Shreekala Kurup Used the software for: Less than 1 year ### "Refund not processed for the last 1 month." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 13, 2020 Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all. Pros I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help. Cons Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Programs Used the software for: 1-3 years ### "Send and receive messages daily. Great standard." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2019 We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend. Pros Easy to use and fantastic customer support Cons Can sometimes take a while for funds to be added to account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160795/Bird/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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