# Bird Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Bird the right Application Development solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160795/Sinch/reviews

---

Bird

4.4 (157)

[View alternatives](https://www.capterra.com/p/160795/Bird/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Bird

Ease of use

4.4

Customer Service

4.2

## Pros and Cons in Reviews

OT

Olga T

Youth CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months.

“Fast service that helps you to manage your business fast.“

September 30, 2024

Sandy V

FounderComputer Software, 2 - 10 employeesUsed the software for: More than 2 years.

“We can't continue with our development because the the partner program support is not reactive or non existing.“

December 16, 2025

OT

Olga T

Youth CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months.

“Overall experience is great but the price is quite high, for example for a small company or small business.“

September 30, 2024

FT

Facundo T

CEOFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years.

“They hide prices, they charge more than advertised and the blocked the services with no prior notice nor explanation, exposing us to huge contingencies.“

February 28, 2025

PE

Pelkings E

Marketer Marketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox“

October 25, 2023

BG

Boris G

Head of onlineInternet, 2 - 10 employeesUsed the software for: Less than 6 months.

“Email went to spam, sms went to spam“

September 5, 2025

ST

Sónia T

HR SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years.

“The best tool to send bulk WhatsApp messages automatically. And also bulk sms.“

October 30, 2023

FF

Friend F

Sales managerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years.

“It sometimes misbehave to some phones , actually with low internet.“

December 28, 2024

## Showing most helpful reviews

Showing 1-25 of 157 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sajith Tharaka P.  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "100% Deliverable"

November 21, 2018

5.0

Pros

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Cons

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Review Source

Sammy K.  
Business Development Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Very Easy System To Use"

December 5, 2018

5.0

As a business we use a lot of communication methods, but we feel a text message achieves the best results

Pros

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Cons

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Review Source

FT

Facundo T.  
CEO  
Financial Services  
Used the software for: 1-2 years

### "Not reliable provider. "

February 28, 2025

1.0

Really poor. They hide prices, they charge more than advertised and the blocked the services with no prior notice nor explanation, exposing us to huge contingencies.

Pros

Nothing. The service is average the customer service the worst I had ever try.

Cons

They blocked our account with no prior notice or explanation, we lost all the services connected and generated a huge problem for our services and to all our customers

Review Source

Chris S.  
Software Development Manager  
Education Management  
Used the software for: 2+ years

### "Great service, great price"

November 29, 2018

5.0

Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Pros

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Cons

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Review Source

Lindsay H.  
Independent Consultant & Level II Leader  
Consumer Goods  
Used the software for: Less than 6 months

### "New and liking it"

January 16, 2019

5.0

So far so good!

Pros

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Cons

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Review Source

Ivor B.  
Web Specialist  
Internet  
Used the software for: 2+ years

### "Simple and smart"

December 6, 2018

5.0

Been using them since they started, very happy!

Pros

Automatic invoices on low credit, simple API

Cons

Nothing, using it for over a decade and never had issues

Review Source

Shreekala K.  
Shreekala Kurup  
Education Management  
Used the software for: Less than 6 months

### "Refund not processed for the last 1 month."

January 27, 2020

1.0

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all.

Pros

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Cons

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Reason for choosing Bird

The pre-sale support was really good, post sales tech support was very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Review Source

Luke R.  
Head of Programs  
Telecommunications  
Used the software for: 1-2 years

### "Send and receive messages daily. Great standard."

January 17, 2019

5.0

We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend.

Pros

Easy to use and fantastic customer support

Cons

Can sometimes take a while for funds to be added to account.

Review Source

Sander H.  
Full-stack / lead developer  
Computer Software  
Used the software for: 1-2 years

### "Happy customer"

November 15, 2018

4.0

excellent

Pros

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Cons

sometimes there is an delay in delivery the txt message (SMS)

Review Source

Pascal B.  
Webontwikkelaar  
Computer Software  
Used the software for: 2+ years

### "Message your customers."

November 15, 2018

5.0

We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

Pros

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Cons

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Review Source

OT

Olga T.  
Youth Coordinator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Fast SMS delivery"

September 30, 2024

5.0

Overall experience is great but the price is quite high, for example for a small company or small business.

Pros

Fast service that helps you to manage your business fast.

Cons

The cost may be recognized as the pretty high for a small business.

Review Source

jJ

jamieal J.  
owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "message bird review"

January 3, 2022

5.0

Pros

what i like most about this software is the messaging and the way the software is set up

Cons

software is great nothing is need to be improve at this time

Review Source

GL

Gary L.  
Developer  
Computer Software  
Used the software for: 6-12 months

### "Excellent Progressive Solution with amazing customer support."

April 22, 2021

4.0

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help. Just generally very impressed.

Pros

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature. They seem to e a progressive company and not stale in there feature developments. API in my opinion seems pretty solid

Cons

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Reason for choosing Bird

Just stood out for many reasons.

Review Source

VR

Verified Reviewer  
Time IT laat organisaties 48% kosten besparen bij implementaties en vooraf risico¿s elimineren.  
Computer Software  
Used the software for: 2+ years

### "Perfect solution"

December 5, 2018

5.0

Perfect solution

Pros

Easy to use and a perfect solution for Text communication.

Cons

I have nothing to mention.

Review Source

PT

Paul T.  
CTO  
Computer Software  
Used the software for: 2+ years

### "MessageBird is a decent alternative to Twilio"

February 11, 2020

4.0

Pros

We had much better rates than with Twilio for sending SMS messages to our users.

Cons

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review Source

AK

Achraf K.  
CEO  
Retail  
Used the software for: 2+ years

### "Suspending accounts and don't giving refund"

February 21, 2023

2.0

Very bad recently after using them for +2years

Pros

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Cons

Lack of transparency and frozen assets without clarification

Reason for choosing Bird

Better customer support and transparency

Review Source

VR

Verified Reviewer  
Co-founder & CEO  
Real Estate  
Used the software for: 6-12 months

### "Awesome service"

November 15, 2018

5.0

Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Pros

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Cons

Not anything at all, they have a great product.

Review Source

RV

Ruben V.  
CTO  
Internet  
Used the software for: 6-12 months

### "Better than twilio "

November 16, 2018

5.0

Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Pros

Easy api implementation Competitive prices Text to voice solution is awesome

Cons

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Review Source

MS

Mike S.  
IT Director  
Market Research  
Used the software for: 1-2 years

### "Simple way to communicate with field staff"

November 15, 2018

5.0

Message bird makes communicating with a field team who don't have company email simple and quick. Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Pros

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Cons

Nothing in particular

Review Source

JN

Justus N.  
Senior Systems Engineer  
Insurance  
Used the software for: 1-2 years

### "Awesome product with great reliability"

December 5, 2018

5.0

Pros

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Cons

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Review Source

VR

Verified Reviewer  
Founder  
E-Learning  
Used the software for: 1-2 years

### "Thumbs up, from small business owner."

November 16, 2018

5.0

Pros

Great service, never any issues. All messages get delivered quickly and reliably.

Cons

The Support is very good so if you have any problems they always get back to you in a matter of minutes

Review Source

MR

Mike R.  
Managing Director  
Computer Networking  
Used the software for: 2+ years

### "Messagebird is very stable and easy to use"

November 15, 2018

5.0

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Pros

Very easy to connect the SMS service to our applications Stable service level on SMS delivery

Cons

No cons at the moment about Messagebird.

Review Source

VR

Verified Reviewer  
Junior SQL/SAS Developer  
Computer Software  
Used the software for: I used a free trial

### "This is for the large companies out there, but not for the little man right here"

February 2, 2019

4.0

I think this software is good for large companies looking to have support numbers, but as an individual, there is much better offers out there.

Pros

It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Cons

It can sometimes be unavailable in some countries. The pricing can be unclear at times

Review Source

VR

Verified Reviewer  
Managing Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Brilliant messaging service for my small business"

November 15, 2018

5.0

Great software and happy to recommend to all friends and work colleagues to use.

Pros

Easy to use for day-to-day messaging tasks - my customers love receiving booking confimations via text rather than email.

Cons

None really - once you get the hang of it the software is pretty straight forward.

Review Source

AR

Ash R.  
Technical Director  
Computer Software  
Used the software for: 1-2 years

### "Great Service with Excellent Reporting"

December 10, 2018

5.0

Our system is used for further education admissions in order remind students about interviews and the application process.

Pros

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Cons

I really can't think of any cons as our experience has been faultless.

Review Source

Similar Products

Featured