--- title: "CUBIC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CUBIC Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/16084/CUBIC/" page_type: "product" language: "en" --- # CUBIC Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CUBIC ## What is CUBIC? CUBIC is designed to provide a powerful billing and Customer Information System for utility operations. It supports customer information, billing, and cash receipting functions, usage and bill/payment history, plus a myriad of report options. It supplies important functions like multiple search criteria for account inquiries, real-time updating and electronic input, and receipting interfaces. Reports provide extensive statistics based on customers, services, rates, and routes and much more. ## What is CUBIC used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CUBIC?[Manage this product listing](https://www.g2.com/products/cubic/claim_requests/new?auto=true) ## CUBIC Overview Updated September 2026 AI summary CUBIC supports small and midsize utility operations with billing, invoicing, payment processing, and customer management functions, delivered on Windows. It enables metered and non-metered billing, rate management, and usage analytics, with options for accounting and customizable templates. Utility teams can manage payments, service workflows, and reporting, while customers access accounts through a self-service portal. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CUBIC 4.6 (13) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price $4000 Per User, One Time Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.8 (78) Value For Money 4.4 (12) Value For Money 4.8 (75) Customer Service 5.0 (11) Customer Service 4.9 (77) ## CUBIC alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [BOSS811](https://www.capterra.com/p/206223/BOSS811/) [4.8 (78)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206223/BOSS811/) Highest Rated [SMART360](https://www.capterra.com/p/220105/Bynry/) [5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews) Starting price $1.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220105/Bynry/) [View all alternatives](https://www.capterra.com/p/16084/CUBIC/alternatives/) ## FAQs about CUBIC Overview ### Which roles and teams benefit most from CUBIC? CUBIC is most used by municipal finance and administrative teams, including clerks, treasurers, fiscal officers, and office managers who handle billing, receivables, payroll, and daily records. Utility clerks and water system coordinators rely on it to manage customer accounts, payments, and service-related workflows with greater accuracy and efficiency. Answer based on 13 reviews Overview ### What company size and specific industries is CUBIC built for? CUBIC is designed for small to large utility operations that need a modular system to support day-to-day operations. It is aimed at utility companies across the sector, including organizations that range from smaller providers to larger enterprises managing utility services. Features and Usability ### What are the key features of CUBIC? CUBIC offers meter data management, metered billing, non-metered billing, and rate management for utility operations. It also includes billing and invoicing, ACH payment processing, electronic payments, payment collection, and online payments, plus customer management, work order management, reporting and statistics, and a self-service portal. Getting Started and Support ### What training and onboarding options does CUBIC offer? CUBIC provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions allow guided learning and setup through remote meetings. Getting Started and Support ### What customer support options does CUBIC offer? CUBIC provides Email/Help Desk and Phone Support for customer assistance. Users can reach support through written tickets or direct calls, depending on the issue. No reviewer feedback on support experience is available, so response speed, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 182 Utility Management Systems reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) CUBIC supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and manage usage-based charges more effectively, allowing teams to improve revenue collection and maintain clearer visibility into customer usage. Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Accounting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. User Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. CUBIC 26 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Forecasting: Form predictions based on past and present data/trends - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.4 (12) Basic $4,000 Per User,One Time Value for money 4.4 (12) 4.4 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 13 reviews Filter by rating 5(9) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SP Sherry P. Utility Clerk Government Administration ### "It's a very good program that contains even more than we need, beings we are a small Village." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2022 I have had a great experience with Cubic. Pros This program is fairly easy to use, but the Program Support from Frey and Company is outstanding. Cons Sometimes there is more than I need, since we are a small Village. Reasons for choosing CUBIC Frey and Company Support! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shelley W. Office Administrator Utilities ### "CUBIC Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2021 My overall experience has been excellent. Pros I like how easy CUBIC is to use the most. Navigating through the different screens and options makes answering customer questions so simple. Everything is very clear. Cons I have yet to find anything I dislike with CUBIC. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB GWEN B. Office Clerk Utilities ### "Cubic is a very good program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 31, 2021 What I love about cubic is the remote service if I mess up I have a team that can come in and help me. Thank you for that. Pros The features are very easy to use. When you are looking for something you can find it, that's what I like about the program. The only thing I don't, like is the restore and the backup is right beside each other and I have hit the wrong button and restored instead of back up. I love everything else . Cons I just feel the restore and the backup should not be side by side because it is to opposite things. One saves the work and the other take it away. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Stephanie M. Office Manager/Book keeper Utilities ### "Cubic is a yes for me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2021 My experience with the Cubic is Wonderful. Pros Our Water association uses Cubic as our billing system. Cubic is an easy system to navigate and makes bill and statement printing easy. if customers have any questions about their bill I'm able to find the answers easily and quickly. Customer service is always excellent. Cons The updates have to be loaded twice sometimes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LU LEANN U. Fiscal Officer Government Administration ### "Cubic Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 26, 2021 Pros I like being able to back date payments. Cons Software is more suited to larger companies/cities vs a smaller village. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Belinda S. utility clerk Government Administration ### "Cubic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2021 I like that I can use it with out much worries, If I have any questions most of the time I can call customer service and get help. I like the easiness or the billing system. Pros I use Cubic billing software everyday and it is very easy to use. It is an easy program to follow. I find Cubic to be very easy to have any errors fixed with help of customer support. When I make an error I write down the way to resolve the issues and if it so happens I make the mistake again, I have my notes to refer back to and I can correct it myself, which is great. Cons I really don't have any negative about Cubic, it is very easy to work with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RW Renee W. Water System Coordinator Government Administration ### "RRDA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2021 Wonderful experience thus far, training was great and \[SENSITIVE CONTENT HIDDEN\] continues with excellence support on the daily Pros The ease of use and customizable reports Cons Some restrictions as compared to our old system, learning curve settled some of these issues Reasons for choosing CUBIC Chose CUBIC upon recommendation of our consultant, \[SENSITIVE CONTENT HIDDEN\] Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DS Dona S. Payroll Coordinator Utilities ### "New User/Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 25, 2021 Pros This is another FREY program that has the has the four sections where I can find what I need. I also like that all these FREY programs have the message center that lets other users know why they can log on if you are doing back up or checks or what ever. Cons I have only been using this program for 4 month and not too much thought has gone into finding anything I dislike about this or any of the FREY programs. Maybe by the next round of reviews, I will have a dislike or two. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Angie C. Accounts Pay/Receivable Utilities ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2021 So glad we went with Frey. I have used 2 different billing systems previously & CUBIC is hands down the best. We are all very happy with the decision we made! Pros Software is easy to use. A few of the features have allowed our billing process to be shortened by days. Customer service is fantastic! Cons It was time-consuming to gather all the information needed to be able to switch to this software but well worth it! Reasons for choosing CUBIC Liked the functionality better & thought long-term CUBIC would be the best option for our office needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PT Pam T. Office Assistant Non-Profit Organization Management ### "Good product but hard to maneuver. " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 March 25, 2021 Overall our experience is good. But there are a lot of steps to do on somethings to accomplish a task. Thank goodness for the Customer Service Support. Pros This product is not very easy to use. Things that would work best for our company are not available to do with CUBIC. System in the past BUCS, was even worse from what I have heard from employees here that used it. The training you receive is amazing and this helps a lot knowing that you can always call and talk with someone and they can typically assist you. Cons Things that would work best for our company are not options available that CUBIC can provide. You have to do a lot of improvising and adjustments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/16084/CUBIC/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.