# CUBIC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CUBIC the right Utility Billing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16084/CUBIC/reviews --- CUBIC 4.6 (13) [View alternatives](https://www.capterra.com/p/16084/CUBIC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of CUBIC Ease of use 4.3 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron J. K. Deputy Clerk-Treasurer Government Administration Used the software for: 2+ years ### "Broad Software of Utility Billing Users" March 25, 2021 4.0 CUBIC is very powerful and can do a lot of things for utilities. Overall, my experience has been good with it. Frey has great customer support to help navigate the difficult things. Pros The software is very adaptive. You can add multiple fees or taxes, you can also create billings for multiple types of utilities. Cons Consolidation of user accounts is difficult. The local school has multiple meters, so each meter has it's own account. This can make our large user report difficult, because it treats each one of those accounts as a large user, however the real large user is just the school. Review Source PT Pam T. Office Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Good product but hard to maneuver. " March 25, 2021 4.0 Overall our experience is good. But there are a lot of steps to do on somethings to accomplish a task. Thank goodness for the Customer Service Support. Pros This product is not very easy to use. Things that would work best for our company are not available to do with CUBIC. System in the past BUCS, was even worse from what I have heard from employees here that used it. The training you receive is amazing and this helps a lot knowing that you can always call and talk with someone and they can typically assist you. Cons Things that would work best for our company are not options available that CUBIC can provide. You have to do a lot of improvising and adjustments. Review Source LU LEANN U. Fiscal Officer Government Administration Used the software for: 1-2 years ### "Cubic Review" March 26, 2021 3.0 Pros I like being able to back date payments. Cons Software is more suited to larger companies/cities vs a smaller village. Review Source RW Ramona W. City Clerk/Treasurer Government Administration Used the software for: 2+ years ### "CUBIC" March 25, 2021 5.0 Very positive transition to CUBIC. Our old billing programmer worked with the IT personnel to write a program to transfer our customer data base so that we did NOT have to spend time entering information for 1200 customers. It was an easy transition and that speaks volumes to the IT Support personnel. All modules we have are very user friendly. Pros Automation and user friendly data base, and the interface to our General Ledger. Cons Learning curve to complete billing data base and different type of billing process. Reason for choosing CUBIC The main reason at the time is we had purchased BUCS, and the CUBIC again, the interface ability to streamline data entry duties. A time saving solution. Review Source BS Belinda S. utility clerk Government Administration Used the software for: 2+ years ### "Cubic" March 26, 2021 5.0 I like that I can use it with out much worries, If I have any questions most of the time I can call customer service and get help. I like the easiness or the billing system. Pros I use Cubic billing software everyday and it is very easy to use. It is an easy program to follow. I find Cubic to be very easy to have any errors fixed with help of customer support. When I make an error I write down the way to resolve the issues and if it so happens I make the mistake again, I have my notes to refer back to and I can correct it myself, which is great. Cons I really don't have any negative about Cubic, it is very easy to work with. Review Source GB GWEN B. Office Clerk Utilities Used the software for: 2+ years ### "Cubic is a very good program" March 31, 2021 5.0 What I love about cubic is the remote service if I mess up I have a team that can come in and help me. Thank you for that. Pros The features are very easy to use. When you are looking for something you can find it, that's what I like about the program. The only thing I don't, like is the restore and the backup is right beside each other and I have hit the wrong button and restored instead of back up. I love everything else . Cons I just feel the restore and the backup should not be side by side because it is to opposite things. One saves the work and the other take it away. Review Source AC Angie C. Accounts Pay/Receivable Utilities Used the software for: 2+ years ### "Great software" March 25, 2021 5.0 So glad we went with Frey. I have used 2 different billing systems previously & CUBIC is hands down the best. We are all very happy with the decision we made! Pros Software is easy to use. A few of the features have allowed our billing process to be shortened by days. Customer service is fantastic! Cons It was time-consuming to gather all the information needed to be able to switch to this software but well worth it! Reason for choosing CUBIC Liked the functionality better & thought long-term CUBIC would be the best option for our office needs. Review Source SP Sherry P. Utility Clerk Government Administration Used the software for: 2+ years ### "It's a very good program that contains even more than we need, beings we are a small Village." April 12, 2022 5.0 I have had a great experience with Cubic. Pros This program is fairly easy to use, but the Program Support from Frey and Company is outstanding. Cons Sometimes there is more than I need, since we are a small Village. Reason for choosing CUBIC Frey and Company Support! Review Source SM Stephanie M. Office Manager/Book keeper Utilities Used the software for: 2+ years ### "Cubic is a yes for me" March 29, 2021 5.0 My experience with the Cubic is Wonderful. Pros Our Water association uses Cubic as our billing system. Cubic is an easy system to navigate and makes bill and statement printing easy. if customers have any questions about their bill I'm able to find the answers easily and quickly. Customer service is always excellent. Cons The updates have to be loaded twice sometimes. Review Source SW Shelley W. Office Administrator Utilities Used the software for: 2+ years ### "CUBIC Review" April 2, 2021 5.0 My overall experience has been excellent. Pros I like how easy CUBIC is to use the most. Navigating through the different screens and options makes answering customer questions so simple. Everything is very clear. Cons I have yet to find anything I dislike with CUBIC. Review Source RW Renee W. Water System Coordinator Government Administration Used the software for: 6-12 months ### "RRDA" March 25, 2021 4.0 Wonderful experience thus far, training was great and \[SENSITIVE CONTENT HIDDEN\] continues with excellence support on the daily Pros The ease of use and customizable reports Cons Some restrictions as compared to our old system, learning curve settled some of these issues Reason for choosing CUBIC Chose CUBIC upon recommendation of our consultant, \[SENSITIVE CONTENT HIDDEN\] Review Source KH Kathryn H. Deputy Clerk-Treasurer Government Administration Used the software for: 6-12 months ### "Wonderful Program" March 25, 2021 5.0 Pros Working with utility payments are very easy and super easy to see what all is happening within an account. Customer service is so much easier with this software. Cons The fact that online payments are not shown in real time within the account. We use an outside company for credit/debit/online check payments. Review Source DS Dona S. Payroll Coordinator Utilities Used the software for: Less than 6 months ### "New User/Daily User" March 25, 2021 5.0 Pros This is another FREY program that has the has the four sections where I can find what I need. I also like that all these FREY programs have the message center that lets other users know why they can log on if you are doing back up or checks or what ever. Cons I have only been using this program for 4 month and not too much thought has gone into finding anything I dislike about this or any of the FREY programs. Maybe by the next round of reviews, I will have a dislike or two. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.