Loopy Loyalty

Loopy Loyalty

4.5 / 5 11 reviews

Who Uses This Software?

Coffee shops, restaurants, bars, gyms, fitness centers, hair salons, massage parlors, nail salons, and more.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    45 day free trial. 3 plans available starting from $15/month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Loopy Loyalty
  • loopyloyalty.com/
  • Founded 2012
  • Hong Kong

About Loopy Loyalty

Loopy Loyalty is the worlds only blockchain backed web application to create and manage digital stamp cards for Apple Wallet and Android Pay. Design your cards online, send push messages to customers, capture transaction history, and view customer insights. No tech knowledge needed, no need to touch your POS, and no app development required.


Loopy Loyalty Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Loopy Loyalty Reviews Recently Reviewed!

I love the push alerts that are sent with each update to the customers card!

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the push alerts and the fact that you don't need to download anything additional (on the customers end) it goes right into their wallet app!

Cons: Not having the full functionality in the app. You need to do most things from a computer. The app only allows scanning cards.

Overall: Loyal customers

Love the idea and the software is easy to use, however I think it's overpriced for how I use it.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. Looks very professional. The push notifications are a very nice touch and help make the entire thing very visually appealing.

Cons: Price! I'd love to see a smaller tier offered. I don't feel I get my money's worth for what I use it for.

customer use is difficult and cumbersome and requires lots of explanation

Oct 23, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

Cons: The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Overall: more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet.

Easy To Use!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can keep track of loyalty cards in one place! It also gives me the ability to push messages out to my customers.

Cons: I wish I could schedule messages to be pushed out. Some messages are time sensitive and I would like to schedule them to be sent at the perfect time!

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks for the review Ashley! Great to hear that Loopy Loyalty is easy to use. Scheduling push messages is something that we'll definitely look at adding to our product roadmap!

So far so good

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome there is just a huge time difference that has been a bit of a struggle it is easy to the software is easy to use the set up is a little hard but I u derstand it is necessary to get the customer set up

Cons: I guess if I could always stay logged in on my phone that would be helpful! Unless I were to shut my phone completely off also customers unsure of what the wallet is

Overall: Keeps my customers happy and coming back

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks so much for the feedback Cindy! Happy to hear that Loopy Loyalty can help with keeping your customers happy and going back to your store.

94bbf9483fa0108350a8ad5444e2e78e

Great product!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

Cons: Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use.

Love it! I have my jamberry loyalty program and it has been working out great!

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Website is easy to use. Customizable cards. Love that customers can add their cards to their smart phones.

Overall: Zip codes starting with zero do. It translate correctly. With the app would allow me to punch cards on the go.

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks so much for the review Liz! We're thrilled to hear Loopy Loyalty has been working out great for your Jamberry loyalty program.

I really love Loopy Loyalty. It's very easy to set up and use to help keep track of my VIPs

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and set up. I love being able to customize the cards for my business. Great way to stay in contact with customers.

Cons: I wish there was an easy way to print the barcode to bring with more to home parties. I like to be able to sign people up at the party.

Overall: Customer loyalty program

Vendor Response

by Loopy Loyalty on October 23, 2017

Thank you for your review Jennifer. We are delighted to hear Loopy Loyalty is helping you keep track of your VIPs. And keeping you in contact with your customers. And thanks for your feedback. One way that other Loopy Loyalty users are quickly signing up people to their Loyalty program is by using printed business cards. You can find more information here: http://docs.loopyloyalty.com/promoting-your-digital-stamp-cards/promote-your-loyalty-program-using-business-cards The link includes a template, and we are happy to help with design and printing as required.

Best loyalty platform for small businesses

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Outstanding customer service. The team are very quick to respond to questions and go the extra mile to make the platform easy for us to integrate in our business

Cons: Having the option to send notifications at a time in the future would be a welcome addition, as this will aid us in sending more promotions to our customers

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks for the feedback Billy! Very happy to hear that Loopy Loyalty is helping your business.

It was very easy to understand the setup process so that I was able to set this up in a few minutes!

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The setup pages were clear, easy to follow and understand. It was great to have a free trial offered so you could test out the Loyalty card for a while. There are well thought out, easy instructions for customers and as well as staff members.

Overall: Still testing it out on our customers

Everything is great so far - really appreciated all the thoughtful and proactive customer support so far!

Vendor Response

by Loopy Loyalty on October 25, 2017

Thanks so much for the feedback Shawn. Great to hear that setting up your loyalty program was easy!

Loopy Loyalty is the penultimate personal user experience - and more!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: When searching for ways to interact with my customers on a one-to-one or group basis, I am yet to come across a platform so easy and direct as Loopy Loyalty!
The simple fact of sending a personalised message to a user couldn't be easier and the results couldn't be more rewarding for both my company or the customer receiving their latest reward/stamp. I also loved how I could personalise the stamps to make their fit my company brand and give it that extra luxurious touch!

Cons: There is very little I don't like about the product as it's efficientcy and power is everything I asked for. The only thing I have suggested to support is for the personalised name tag to be viewable on the pass and they replied immediately with a suggestion it maybe included in the near future! Thanks!

Vendor Response

by Loopy Loyalty on August 24, 2017

Thanks for the review Steve!