# Loopy Loyalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loopy Loyalty the right Customer Loyalty solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160859/Loopy-Loyalty/reviews --- Loopy Loyalty 4.6 (69) [View alternatives](https://www.capterra.com/p/160859/Loopy-Loyalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 25th, 2026 # Reviews of Loopy Loyalty Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews BG Ben G DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “What really stands out is the flexibility—our customers can use their loyalty card across all our locations, which adds real value and strengthens the brand experience.“ April 21, 2026 BH Bruce H OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “One drawback of Loopy Loyalty is that it can be rather difficult for clients using Android devices to add their loyalty cards.“ April 16, 2026 BG Ben G DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been using Loopy Loyalty in our franchised stores for over three years now, and it’s been a fantastic addition to our operations.“ April 21, 2026 TR Tiffany R OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I don’t love that you can’t include pictures or flyers on your push notifications or text messages. “ April 20, 2026 BG Ben G DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “It keeps our customers engaged, our staff happy, and our brand connected across all locations.“ April 21, 2026 AM Andy M Senior Account ExecutiveHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Loopy Loyalty has a bit limited features and lacks integration options for growing businesses overall.“ July 8, 2025 SA Saad A OperationFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, Loopy Loyalty is a useful and effective tool for running a loyalty program in our coffee shop.“ April 14, 2026 SA Saad A OperationFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “There are occasional errors during use, which can affect the experience at times.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christos K. General Manager Used the software for: 1-2 years ### "Great product!" October 19, 2017 5.0 Pros The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions. Cons Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price. Review Source Response from Loopy Loyalty October 25, 2017 Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use. JK Jason K. Owner Food & Beverages Used the software for: 1-2 years ### "Copperas Cove Frigid Frog review " June 3, 2026 5.0 Great, I'm part time, so even when the months I'm not open in not wasting money because of the price. Pros It's easy to use and the price is perfect. It scans the cards and I love that everything is online,people don't lose a card. Cons My only issue is that after you do the stamps it says "How easy was that". That is not necessary every time. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Loopy Loyalty Because the pricing and wht I needed it for worked perfectly for my business. Review Source Response from Loopy Loyalty June 4, 2026 Thanks for taking the time to share your experience, Jason. We're delighted to hear that Loopy Loyalty has been easy to use, affordable, and a good fit for your business. One of the biggest advantages of digital loyalty cards is that customers always have their card on their phone, making it much harder to lose than traditional paper cards. Thank you as well for your feedback about the "How easy was that?" message after stamping a card. For businesses that prefer a faster workflow, this transaction success alert can be turned off in the Stamper app settings. If you'd like any help adjusting this, please feel free to contact us at team@loopyloyalty.com and we'll be happy to assist. Thanks again for choosing Loopy Loyalty and for sharing your feedback with the community. kS kimberly S. owner Used the software for: Less than 6 months ### "customer use is difficult and cumbersome and requires lots of explanation " October 23, 2017 3.0 more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app. Pros I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd. Cons The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. ..... Review Source Response from Loopy Loyalty October 25, 2017 Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet. BH Bruce H. Owner Automotive Used the software for: 1-2 years ### "Great Product" April 16, 2026 4.0 My overall experience with Loopy Loyalty has been very positive. It works well for the market and has proven effective in generating strong customer support and repeat business. I have been using it for over five years now, and it has consistently delivered reliable results while remaining easy to manage. Pros Loopy Loyalty is extremely easy to use, with a simple setup process and an intuitive interface that makes managing digital loyalty cards effortless. It’s convenient for both businesses and customers, as everything is stored on mobile devices, eliminating the need for physical cards and making rewards quick and accessible anytime. Cons One drawback of Loopy Loyalty is that it can be rather difficult for clients using Android devices to add their loyalty cards. Unlike Apple users, Android users are often required to first download Google Pay, which adds an extra step to the process. This can be confusing or inconvenient for less tech-savvy customers and may discourage some from fully engaging with the loyalty program. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Loopy Loyalty I chose Loopy Loyalty mainly because of its pricing structure, which offers very good value for money compared to many alternatives it was far more affordable than competitors that can cost significantly more for similar features. The pricing is simple, transparent, and scalable, making it ideal for small to medium businesses without hidden costs or complex tiers. This made it a practical and cost-effective choice over other loyalty platforms. Review Source Response from Loopy Loyalty April 17, 2026 Hi Bruce, Thank you for your detailed review and for your continued support over the years. We’re really pleased to hear that you’ve found Loopy Loyalty easy to set up and use, and that it’s delivering reliable results for your business and helping drive repeat customers. We also appreciate your feedback regarding the experience for Android users. We continue to work closely with Apple and Google and regularly share feedback to help improve the wallet experience. We’re seeing this get smoother over time, especially as more customers become familiar with and actively use Google Wallet. Thanks again for sharing your experience, it’s great to have you with us. The Loopy Loyalty Team BG Ben G. Director Food & Beverages Used the software for: 2+ years ### "Simple, Smart & Scalable Loyalty That Just Works" April 21, 2026 5.0 Smooth, simple, and effective—Loopy Loyalty just works. It keeps our customers engaged, our staff happy, and our brand connected across all locations. A smart, no-fuss loyalty solution we genuinely enjoy using. Pros We’ve been using Loopy Loyalty in our franchised stores for over three years now, and it’s been a fantastic addition to our operations. The system is very easy for our staff to use, and signing up customers is quick and seamless. What really stands out is the flexibility—our customers can use their loyalty card across all our locations, which adds real value and strengthens the brand experience. On top of that, the support team has been consistently responsive and helpful whenever needed. Cons The only real drawback we’ve experienced is that if a customer doesn’t download and save their loyalty card to their phone, the only way to access it is through the back office. This can slow things down a bit at the point of sale. That said, the support team is very open to feedback and feature requests, and we’re confident this could be improved in the future—potentially by adding this functionality to the front-of-house application. Review Source Response from Loopy Loyalty April 23, 2026 Thank you for such a thoughtful review, Ben. It is great to hear that Loopy Loyalty has been a strong fit across your franchised locations, and that your team has found it easy to use while keeping sign-ups quick and seamless. We are especially pleased that the cross-location flexibility is adding real value to your customer experience. We also appreciate your feedback on accessing cards when they are not saved to a customer’s phone. This is something we are actively working on, with plans to enable staff to quickly locate and share a customer’s card directly within the stamper app to help speed things up at the point of sale. Thanks again for your support, it really means a lot to the team. DD Dhaval D. Operations Manager Restaurants Used the software for: 1-2 years ### "Best App for Restaurants " April 9, 2026 5.0 My overall experience with Loopy Loyalty has been positive and practical, especially from an operational standpoint. The platform is easy to set up and manage, making it suitable for busy restaurants or retail environments where staff need a straightforward loyalty solution without complicated training. I found the digital stamp card concept effective for encouraging repeat visits and maintaining customer engagement. The system runs reliably, and customers generally understand how to use it, which helps reduce friction at the counter. However, while the simplicity is a major strength, it also means some advanced marketing and reporting capabilities are limited compared to more complex loyalty systems. For day-to-day use, it performs well and supports customer retention, but businesses looking for highly customized campaigns or deep analytics may find it somewhat basic. Overall, it delivers solid value as a simple, dependable loyalty tool that helps build customer loyalty and repeat business. Pros What I liked most about Loopy Loyalty is its simplicity and practicality for small businesses, especially restaurants. The platform makes it easy to create digital stamp cards that customers can store on their phones without downloading another app. Cons What I liked least about Loopy Loyalty is that some advanced features feel limited compared to larger, more comprehensive loyalty platforms. While the system is simple to use, customization options for rewards, reporting, and customer segmentation can be somewhat basic, which may not fully support businesses that want deeper marketing automation or detailed analytics. Integration with other systems, such as POS or accounting software, can also require extra steps or third-party tools. Review Source Response from Loopy Loyalty April 13, 2026 Thank you for your thoughtful and balanced review. We’re delighted to hear Loopy Loyalty is working well for your restaurant, particularly its simplicity, ease of setup, and how easy it is for both staff and customers to use without needing an app. We also appreciate your feedback on advanced features and integrations. Loopy is designed to prioritise simplicity and reliability, but we recognise that some businesses need deeper reporting, automation, and integrations as they grow. This is an area we’re actively reviewing. If there are specific features or integrations that would help your business, we’d love to hear from you. PC Pedro C. Project analyst Marketing and Advertising Used the software for: 2+ years ### "Easy and profitable" April 12, 2026 5.0 It's been a satisfying experience. The system is set up in minutes, is very easy to operate with minimum training, and keeps customers coming! Pros Very easy to set up and lots of customization options. Also, very easy to setup and train personnel to use the stamping app. Comprehensive reporting. Cons The data download is not very friendly. It should be possible to select date range and fields to download Review Source Response from Loopy Loyalty April 15, 2026 Hi Pedro, Thank you for your great review and for sharing your experience. We’re really pleased to hear how easy you’ve found Loopy Loyalty to set up and use, and that it’s helping drive repeat customers for your business. It’s also great to know the stamping app and reporting are working well for your team. We appreciate your feedback on data downloads. Improving flexibility around exporting data, including date ranges and fields, is something we’re aware of and looking to enhance. Thanks again for your support, it’s great to have you with us. The Loopy Loyalty Team MM Matthieu M. Director Food & Beverages Used the software for: 2+ years ### "Easy System " April 27, 2026 4.0 All good since we use it. Easy sign up for our customers. And also super easy for our staff. Would be better if people can scan their code themselves with just a button to approve for us directly. Pros Easy to use. people prefer the digital wallet card compared to a paper loyalty card. It would be nice for them to understand quicker how many gifts / drinks are free to redeem. Cons it would be nice to receive updated database directly once a week / month. I also wish they could receive notifications directly on their phones Review Source Response from Loopy Loyalty April 29, 2026 Thank you for your review, Matthieu. It’s great to hear that both your customers and staff find Loopy Loyalty easy to use, and that the move from paper to digital cards has been so well received. We appreciate your suggestions too. On customer data, many businesses connect Loopy Loyalty to a CRM or spreadsheet via Zapier or Make, allowing new enrolments to sync automatically or be compiled into regular updates. If you’d like help, feel free to contact us at team@loopyloyalty.com. Notifications are supported, but can depend on the customer's device settings, such as Apple Wallet notifications being turned off, or variations across Android devices. We continue to work with Apple and Google to improve this. On self-scanning, staff control is usually needed to manage how many stamps are issued, but we’re always exploring ways to make this faster and more seamless. MM Maitham M. Owner Food & Beverages Used the software for: 2+ years ### "Happy but we need more" May 19, 2026 5.0 Overall im happy as a business owner as i haven’t faced any issues so far, i would recommend also going to point loyalty systems such as a score system, this would be more useful for our customers to have. Pros Easy to use and very good for business and customer. We have been using it for almost three years now and we are happy with what we getting Cons The fact that i had to upgrade our account just for the sake of adding more users is little bit concerning as the price went really up. Review Source Response from Loopy Loyalty June 4, 2026 Maitham, thank you for being a Loopy Loyalty customer for almost three years. We're delighted to hear that Loopy Loyalty has been easy to use and has delivered value for both your business and your customers over such a long period. We also value your feedback regarding user access and pricing. As businesses grow, additional staff access is available on higher subscription plans, and comments like yours help us continue improving the platform. We appreciate your suggestion around points-based loyalty programmes too. Loopy Loyalty is intentionally designed to keep loyalty simple with digital stamp cards. If your requirements become more advanced in the future, our parent company PassKit supports points-based rewards programmes and a wider range of loyalty mechanics. Thanks for your continued support and wish you every success with your loyalty programme. AQ Aylee Q. Owner Veterinary Used the software for: 1-2 years ### "Good app to use" April 30, 2026 5.0 I like using it. Simple way of applying rewards and keeping track of points. Easy access to enroll in the program. Pros Ease of use. It is very easy to use for both me and my clients. Signing up is easy too with the QR code. Cons For me every is ok. I don’t have any complaints. Easy accessible for everyone involved and price structure is good too. Review Source Response from Loopy Loyalty May 5, 2026 Thanks so much, Aylee, for the fantastic review. We’re really pleased to hear that Loopy Loyalty has been easy to use for both you and your clients, and that features like QR code sign-up and rewards tracking are working well for your business. Simplicity and accessibility are exactly what we aim for, so it’s great to know that’s coming through. If you ever have ideas or feedback as you continue using Loopy Loyalty, we’d love to hear them. Thanks again for taking the time to share your experience. GE Georgina E. Marketing Manager Retail Used the software for: 6-12 months ### "Straightforward system for small businesses" January 3, 2023 5.0 Aside from the minor points mentioned above, everything has run very smoothly and has been received favourably by our customers. Pros The whole Loopy Loyalty rewards program is a breeze to use, no need for any technical knowledge, just follow the instructions and it's ready to go. It's highly customisable and looks professional, helping smaller businesses feel on par with the big chains. In fact, these digital loyalty cards are actually preferred by many of our customers for ease of use (stored in wallets), no need to download an app or set up an account which collects all your personal information, just scan the QR and a card is generated there and then. Managing the system is easy, issuing and redeeming rewards is easy, I have very few complaints and would recommend to others looking for a similar system. Cons Some customers fail to save their card to their device so a mobile friendly way to get them access to their card again would be appreciated, they tend to scan the QR and sign up again which generates a brand new card. I believe you can enable unique customer enrolment checks so sign ups are limited to one per customer however I mistakenly didn't set this up initially, and I'm unable to switch on this feature on an active card though I realise this is my own fault. If this could be enabled after a card is activated this would be useful. If a customer has't saved their card, I have to use a desktop to locate it from the management side and I can then access and share their card with them so they can then save it - doing this on mobile is quite tricky which is an issue when desktop access isn't available. The mobile version of the site is useful and functional apart from searching for a customer (iPhone 14), all searches tend to show 0 results. The only other negative is that rewards are difficult to see on the card, when a customer reaches 10 stamps (enough for 1 reward), the stamps disappear and a reward is saved, I know to click the 3 small dots to access further info and view rewards but despite publishing this information, many of my customers panic and think their stamps have just disappeared and their reward isn't there. I'd prefer to have the number of rewards visible on the front of the card so customers can easily see if they have any to use. Review Source Response from Loopy Loyalty September 4, 2023 Thank you for sharing your thoughts on Loopy Loyalty. Your detailed feedback is invaluable to us. It's fantastic to hear that you've found the platform to be user-friendly and highly customizable, making it accessible for small businesses to compete with larger chains. Your observations about customers not saving their cards and the challenges with mobile searches are duly noted. We actively explore solutions to make these processes smoother. It's heartening to learn that Loopy Loyalty has not only provided a more eco-friendly solution but has also been cost-effective for your business. We take pride in contributing to greener practices and reducing costs for our clients. Your continued support and your recommendation mean a lot to us. We're dedicated to serving your loyalty program needs and continuously enhancing our platform. If you have any further feedback or questions, please don't hesitate to reach out to team@loopyloyalty.com. We're here to assist you in any way we can. MM Mayan M. Esthetic Health, Wellness and Fitness Used the software for: 2+ years ### "Great software " September 20, 2023 5.0 Overall I'm very happy. Pros East to use and keeps me on track. My clients lobe using the schedule app and they say it's super easy to navigate. They love getting a reminder text and email before their appointment. Cons Once clients booked their appointments, they are unable to add or take out any items. They have to cancel the appointment completely and rebook with the changes they have made. Sometimes the emails I have for the clients show as they didn't send the confirmation, but these emails should work because it's the right email address for them. But the system doesn't recognize it being the right email. Review Source Response from Loopy Loyalty October 3, 2023 Thank you for your kind words! We're delighted that Loopy Loyalty helps you stay organized and that your clients enjoy using the scheduling app with ease. Your feedback on appointment modification and email recognition is valuable, and we're actively working to enhance these aspects for an even smoother experience. We appreciate your support and look forward to providing an even better service. WG Whitney G. Owner Food & Beverages Used the software for: 1-2 years ### "Daily Use " September 14, 2023 4.0 Overall I will continue to use it. It’s so simple and easy. Pros I like the ease of it! Very user friendly. Cons I wish the customer rewards were tracked when they fill their punch card. I’ve been writing their rewards in a notebook. Reason for choosing Loopy Loyalty Cost effective and easy! Review Source Response from Loopy Loyalty October 3, 2023 Thank you for sharing your thoughts on Loopy Loyalty! We appreciate your positive feedback regarding its user-friendly interface and cost-effectiveness. To track your customer rewards you can find them in the Customers Tab. If you need any help finding this please don't hesitate to get in touch at team@loopyloyalty.com. We're glad you'll continue using the app for its simplicity and ease of use. GS Gabe S. Manager Food & Beverages Used the software for: 1-2 years ### "Loopy Loyalty " December 22, 2022 5.0 We enjoy it. It’s been well received by customers Pros It’s easy to use and great for staff to scan from their phones Cons Sometimes the customer has a had time loading or finding app Reason for choosing Loopy Loyalty Price and easy to use Review Source Response from Loopy Loyalty January 4, 2023 Thank you so much for taking the time to review Loopy Loyalty. We very much appreciate and glad to find that you find it easy to use and great for staff to scan from their phones. SM Stephen M. World snooker coach Used the software for: Less than 6 months ### "Loopy Loyalty is the penultimate personal user experience - and more! " August 24, 2017 5.0 Pros When searching for ways to interact with my customers on a one-to-one or group basis, I am yet to come across a platform so easy and direct as Loopy Loyalty! The simple fact of sending a personalised message to a user couldn't be easier and the results couldn't be more rewarding for both my company or the customer receiving their latest reward/stamp. I also loved how I could personalise the stamps to make their fit my company brand and give it that extra luxurious touch! Cons There is very little I don't like about the product as it's efficientcy and power is everything I asked for. The only thing I have suggested to support is for the personalised name tag to be viewable on the pass and they replied immediately with a suggestion it maybe included in the near future! Thanks! Review Source Response from Loopy Loyalty August 24, 2017 Thanks for the review Steve! kT kim T. graphic design Graphic Design Used the software for: Less than 6 months ### "very easy to set up, benefits to the business owner and easy to uses" May 1, 2018 4.0 convenience, great experiences to business owners and to users. Pros What I like most about Loopy is that it allow business to connect with customers without app development required. We can notify customers of a specific promotion with text messages. Cons What I dislike about Loopy is that the setup process does take time to be complete. It is great that we can customize our stamp page but there is some restrictions and difficulty while doing it. Review Source CF Cindy F. Owner Retail Used the software for: Less than 6 months ### "So far so good" October 21, 2017 5.0 Keeps my customers happy and coming back Pros Awesome there is just a huge time difference that has been a bit of a struggle it is easy to the software is easy to use the set up is a little hard but I u derstand it is necessary to get the customer set up Cons I guess if I could always stay logged in on my phone that would be helpful! Unless I were to shut my phone completely off also customers unsure of what the wallet is Review Source Response from Loopy Loyalty October 25, 2017 Thanks so much for the feedback Cindy! Happy to hear that Loopy Loyalty can help with keeping your customers happy and going back to your store. MP Melanie P. Owner Used the software for: 6-12 months ### "Horrible" May 3, 2018 1.0 A waste of money Cons Customers get no sign up confirmation via email. They have no clue how to redeem rewards for it says nothing like YOU HAVE A REWARD, REDEEM NOW or anything like that. I have wasted money all these months paying you guys. Useless program.Most unfriendly app ever! Customers have no clue how to redeem rewards nor do i. Review Source Response from Loopy Loyalty May 9, 2018 Hi Melanie, we're sorry that your experience hasn't been positive. When a customer has earned a reward after collecting the required stamps, the reward will be displayed on the back of the pass and a lock screen notification is send when the reward is earned. To redeem the reward, you can scan the card using the stamper app (in the same way as you add stamps) and any rewards will be listed and can be redeemed from the stamper app. KU Kari U. owner Retail Used the software for: I used a free trial ### "I love that it is a card in apple pay" January 23, 2019 4.0 It's a little hard to get customer service. They do have some pretty good tutorials. Pros It was incredibly easy to set up for the business Cons It was confusing how to get it to the customer. But, i wasn't familiar with apple pay at all. Once i tried it, it was really easy! Review Source SP Shawn P. Director Food & Beverages Used the software for: Less than 6 months ### "It was very easy to understand the setup process so that I was able to set this up in a few minutes!" October 3, 2017 4.0 Still testing it out on our customers Everything is great so far - really appreciated all the thoughtful and proactive customer support so far! Pros The setup pages were clear, easy to follow and understand. It was great to have a free trial offered so you could test out the Loyalty card for a while. There are well thought out, easy instructions for customers and as well as staff members. Review Source Response from Loopy Loyalty October 25, 2017 Thanks so much for the feedback Shawn. Great to hear that setting up your loyalty program was easy! JR Jennifer R. Independent Consultant Retail Used the software for: Less than 6 months ### "I really love Loopy Loyalty. It's very easy to set up and use to help keep track of my VIPs" October 19, 2017 4.0 Customer loyalty program Pros Easy to use and set up. I love being able to customize the cards for my business. Great way to stay in contact with customers. Cons I wish there was an easy way to print the barcode to bring with more to home parties. I like to be able to sign people up at the party. Review Source Response from Loopy Loyalty October 23, 2017 Thank you for your review Jennifer. We are delighted to hear Loopy Loyalty is helping you keep track of your VIPs. And keeping you in contact with your customers. And thanks for your feedback. One way that other Loopy Loyalty users are quickly signing up people to their Loyalty program is by using printed business cards. You can find more information here: http://docs.loopyloyalty.com/promoting-your-digital-stamp-cards/promote-your-loyalty-program-using-business-cards The link includes a template, and we are happy to help with design and printing as required. JN Joelle N. Owner Apparel & Fashion Used the software for: Less than 6 months ### "I love the push alerts that are sent with each update to the customers card! " October 28, 2017 5.0 Loyal customers Pros I love the push alerts and the fact that you don't need to download anything additional (on the customers end) it goes right into their wallet app! Cons Not having the full functionality in the app. You need to do most things from a computer. The app only allows scanning cards. Review Source LH LAURA H. Salon owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" March 29, 2018 4.0 Pros Easy access and don't have to remember a punch card. Love the electronic punch card that no one has to remember. Cons Set up. Wasn't as easy as I'd hope it would be. Having a hard time getting people to elect to use this. Review Source SA Saad A. Operation Food & Beverages Used the software for: 2+ years ### "Good Loyalty Tool with Room for Improvement" April 14, 2026 5.0 Overall, Loopy Loyalty is a useful and effective tool for running a loyalty program in our coffee shop. It’s easy to implement and helps drive customer retention. However, improving system stability and customer support would make it a much stronger solution. Pros Simple to use and easy for both staff and customers. The digital loyalty card replaces physical cards, making reward tracking much more convenient. It helps increase repeat visits and keeps customers engaged with minimal effort. Cons There are occasional errors during use, which can affect the experience at times. Also, customer support is limited to live chat only, and responses can take longer than expected. Having more support channels or faster response times would improve the experience. Review Source Response from Loopy Loyalty April 16, 2026 Hi Saad, Thank you for your detailed and balanced review, we really appreciate you taking the time to share your experience. We’re glad to hear Loopy Loyalty is helping your team run an effective loyalty programme and drive repeat visits, while keeping things simple for both staff and customers. We also take your feedback on system stability and support seriously. We’re continually working to improve reliability and response times, and we’re expanding how customers can get help when they need it. Your insights are genuinely valuable in helping us improve, so thank you again for your support. The Loopy Loyalty Team WC Wesley C. Owner Food & Beverages Used the software for: 1-2 years ### "honest review " April 9, 2026 5.0 is basic, as of right now it works! I don't have much to say except it works at the moment. so have to write 100 words by force is crazy. Pros Easy to use. Very basic. I like that the card can. be saved in digital wallet. Nothign else stands out atm Cons I can't contact customer service right away. The app should have more features, such as customer lookup or the ability to send a link to sign up. or if costumer changes phone, they should be able to carry their reward card over. Review Source Response from Loopy Loyalty April 13, 2026 Thank you for your honest review, we really appreciate the direct feedback. We’re glad to hear Loopy Loyalty is working for you and that you value its simplicity and ease of use. That said, your points on features and support are completely fair. Just to clarify, we do offer AI-powered customer support for immediate responses, although we recognise this may not always feel the same as direct contact. We’re also actively working on improvements to the stamper app, including customer lookup and making it easier to manage customers if they change devices. Your feedback is genuinely helpful in shaping what we build next, so thank you again for taking the time to share it. The Loopy Loyalty Team Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)