--- title: "Lumoa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lumoa Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/160860/Lumoa/" page_type: "product" language: "en" --- # Lumoa Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lumoa ## What is Lumoa? Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. ## What is Lumoa used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €629 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lumoa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netigate.net/&name=Lumoa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lumoa 4.4 (12) VS. [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting Price €629 Usage Based, Per Month Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.7 (68) Value For Money 4.8 (11) Value For Money 4.9 (64) Customer Service 4.9 (10) Customer Service 4.9 (56) ## Lumoa alternatives [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Lumoa Overview ### Which roles and teams benefit most from Lumoa? Lumoa is most used by customer experience, insights, and customer intelligence teams that analyze feedback trends and improve service quality. Operations leaders, project managers, and consultants use it to track customer sentiment, prioritize improvements, and guide decisions, while HR, support, and product-related roles apply insights to employee and user experience. Answer based on 12 reviews Overview ### What company size and specific industries is Lumoa built for? Lumoa is designed for medium and large companies operating in Europe that process thousands of customer feedback items each year. It fits organizations with high feedback volumes across service, retail, finance, or other sectors that need to manage customer input at scale. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Lumoa? Lumoa offers customer experience management with surveys and feedback tools such as NPS, CSAT, CES, pulse surveys, anonymous feedback, and multi-channel data collection. It also includes AI/Machine Learning, sentiment analysis, topic clustering, text analysis, real-time analytics, dashboards, customizable reports, and integrations via API and third-party connections. Pricing ### How much does it cost and what fees or limitations are included? Lumoa starts at €629 per month for the Simple plan, which covers less than 500 pieces of customer feedback and includes unlimited users. The Professional plan costs €1199 per month for under 1,000 feedback items, and Custom pricing is available for unlimited volume. A free trial is available. Integrations ### Which third-party tools and platforms does Lumoa integrate with? Lumoa connects natively to over 20 integrations, including customer support and CRM tools like Freshdesk, Help Scout, Intercom, ServiceNow, HubSpot CRM, and Salesforce.org Nonprofit Cloud, plus communication and feedback platforms such as Gmail, Microsoft Outlook, SurveyMonkey, Survicate, Qualtrics 360-Degree Feedback, and Instagram. Getting Started and Support ### What training and onboarding options does Lumoa offer? Lumoa offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning, documentation provides written reference material, and videos offer self-paced viewing for feature review and setup guidance. Getting Started and Support ### What customer support options does Lumoa offer? Lumoa provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and common frustrations cannot be assessed from user sentiment here. ## Features AI summary Based on 3,742 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Lumoa supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, organize and review feedback in one place, and track trends through data-driven reporting, giving teams the insight they need to improve customer experiences and make better service decisions. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Forms 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customer Experience Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Lumoa 66 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Categorization/Grouping: Organize and group data or items based on various criteria - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Classification: Grouping log entries based on similar attributes. - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Language Detection: Identify different languages - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Pattern Detection and Recognition: Filtering incoming messages/alerts and detecting patterns to spot anomalies. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Clustering: Identify topics to prioritize document research - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.1 (12) 4.1 Based on 12 reviews ## Pricing Value for money 4.8 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/160860/Lumoa/pricing/) Simple €629.00 Usage Based,Per Month It includes: - Unlimited Users - Generative AI - 500 customer feedback per month - 1 Metric Type Professional €1,199 Usage Based,Per Month It includes: - Unlimited Users - Generative AI - 1,000 customer feedback per month - Multiple Metric Types Custom Contact Vendor for Pricing It includes: - Unlimited Users - Generative AI - More than 1,000 customer feedback per month - Multiple Metric Types - Chat and phone calls SSO Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating 5(5) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LE Linus E. Project Leader Retail ### "Easy to use and great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more Pros Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. Cons Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EN Edvard N. Logistic Consultant Logistics and Supply Chain ### "Happy Customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2022 Pros Easy to use and good overview. Very flexible. Cons The loading time of the cards/lists etc is to long and I would like more list possibilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KJ kjetil J. Head of Consulting Logistics and Supply Chain ### "Very happy with Lumoa after one year of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. Pros It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. Cons The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look Alternatives considered [Gavagai](https://www.capterra.com/p/183500/Gavagai/) Reasons for choosing Lumoa Ease of implementation and experiences from acquaintances Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mika B. Project Manager Financial Services ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 5, 2022 Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. Pros 1\. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. Cons 1\. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further Reasons for choosing Lumoa Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nina S. Customer data & Insight Manager Hospitality ### "A huge leap to be able to better understand the critical parts of customer path. Easy to use." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback. Pros Flexible, advanced analytics, easy to implement. Cons Microsoft translator maybe not the best? But it is still good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Christian N. HR Director Information Technology and Services ### "Great employee insights!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2021 Pros That we in an easy way could monitor employee engagement. Cons Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK KEITH K. Technical Support Mgr Maritime ### "Info at my finger tips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2020 Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. Pros The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information Cons I need to improve my knowledge and explore its full capabilities. Switched from [Ascent360](https://www.capterra.com/p/199679/Ascent360/) Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Reasons for choosing Lumoa Best value! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Andreas M. CX & Insights Food & Beverages ### "Super useful CX analytics tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2020 We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful. Pros It gives you a way better overview of your customer feedback and which issues to address. Cons As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 5, 2020 Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team. TP Tiina P. Customer Intelligence Specialist Consumer Electronics ### "Great platform to manage customer feedback and get an overview of customer experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2020 Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have. Pros Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally. Cons It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback. Reasons for choosing Lumoa Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tom A. Senior Software Designer Consumer Electronics ### "Nice tool also for a product developer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2019 Pros Quick and easy to see user feedback and summary Cons The way points are calculated is confusing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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