Who Uses This Software?

Companies, who receive a lot of customer feedback and want to process it automatically into actionable insights.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Lumoa
  • lumoa.me/
  • Founded 2016
  • Finland

About Lumoa

A customer experience management solution that enables you to process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60 languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence -based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.


Lumoa Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Lumoa Reviews

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