# Lumoa Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lumoa Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/160860/Lumoa/alternatives --- # Lumoa Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lumoa ## What is Lumoa? Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. ## What is Lumoa used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €629 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lumoa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netigate.net/&name=Lumoa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lumoa 4.4 (12) VS. [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price €629 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.6 (68) Value For Money 4.8 (11) Value For Money 4.2 (64) Customer Service 4.9 (10) Customer Service 4.4 (56) ## Lumoa alternatives [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (2,807)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/) [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137773/Zonka-Feedback/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Sentiment Analysis 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Surveys & Feedback 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Text Analysis 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Lumoa 66 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Capability to use a search engine via operators like AND, NOT, and OR Organize and group data or items based on various criteria Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Grouping log entries based on similar attributes. Import and export data to and from software applications Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Search for specific words or phrases within a document or database Identify different languages Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Filtering incoming messages/alerts and detecting patterns to spot anomalies. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Identify topics to prioritize document research Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.1 (12) 4.1 Based on 12 reviews ## Pricing Value for money 4.8 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/160860/Lumoa/pricing/) Simple €629.00 Usage Based,Per Month It includes: - Unlimited Users - Generative AI - 500 customer feedback per month - 1 Metric Type Professional €1,199 Usage Based,Per Month It includes: - Unlimited Users - Generative AI - 1,000 customer feedback per month - Multiple Metric Types Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating 5(5) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LE Linus E. Project Leader Retail ### "Easy to use and great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more Pros Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. Cons Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EN Edvard N. Logistic Consultant Logistics and Supply Chain ### "Happy Customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2022 Pros Easy to use and good overview. Very flexible. Cons The loading time of the cards/lists etc is to long and I would like more list possibilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ kjetil j. Head of Consulting Logistics and Supply Chain ### "Very happy with Lumoa after one year of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. Pros It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. Cons The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look Alternatives considered [Gavagai](https://www.capterra.com/p/183500/Gavagai/) Reasons for choosing Lumoa Ease of implementation and experiences from acquaintances Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mika B. Project Manager Financial Services ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 5, 2022 Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. Pros 1\. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. Cons 1\. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further Reasons for choosing Lumoa Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nina S. Customer data & Insight Manager Hospitality ### "A huge leap to be able to better understand the critical parts of customer path. Easy to use." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback. Pros Flexible, advanced analytics, easy to implement. Cons Microsoft translator maybe not the best? But it is still good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Christian N. HR Director Information Technology and Services ### "Great employee insights!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2021 Pros That we in an easy way could monitor employee engagement. Cons Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK KEITH K. Technical Support Mgr Maritime ### "Info at my finger tips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2020 Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. Pros The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information Cons I need to improve my knowledge and explore its full capabilities. Switched from [Ascent360](https://www.capterra.com/p/199679/Ascent360/) Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Reasons for choosing Lumoa Best value! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andreas M. CX & Insights Food & Beverages ### "Super useful CX analytics tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2020 We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful. Pros It gives you a way better overview of your customer feedback and which issues to address. Cons As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2020 Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team. TP Tiina P. Customer Intelligence Specialist Consumer Electronics ### "Great platform to manage customer feedback and get an overview of customer experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2020 Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have. Pros Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally. Cons It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback. Reasons for choosing Lumoa Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tom A. Senior Software Designer Consumer Electronics ### "Nice tool also for a product developer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2019 Pros Quick and easy to see user feedback and summary Cons The way points are calculated is confusing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160860/Lumoa/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)