# Lumoa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lumoa the right Customer Experience solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160860/Lumoa/reviews --- Lumoa 4.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lumoa Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mika B. Project Manager Financial Services Used the software for: 6-12 months ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" April 5, 2022 5.0 Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. Pros 1\. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. Cons 1\. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further Reason for choosing Lumoa Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall. Review Source kJ kjetil J. Head of Consulting Logistics and Supply Chain Used the software for: 6-12 months ### "Very happy with Lumoa after one year of use" October 26, 2022 5.0 All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. Pros It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. Cons The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look Alternatives considered [Gavagai](https://www.capterra.com/p/183500/Gavagai/) Reason for choosing Lumoa Ease of implementation and experiences from acquaintances Review Source CN Christian N. HR Director Information Technology and Services Used the software for: 6-12 months ### "Great employee insights!" April 20, 2021 4.0 Pros That we in an easy way could monitor employee engagement. Cons Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. Review Source KK KEITH K. Technical Support Mgr Maritime Used the software for: Less than 6 months ### "Info at my finger tips" June 4, 2020 5.0 Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. Pros The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information Cons I need to improve my knowledge and explore its full capabilities. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Reason for choosing Lumoa Best value! Switched from [Ascent360](https://www.capterra.com/p/199679/Ascent360/) Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal. Review Source LE Linus E. Project Leader Retail Used the software for: 1-2 years ### "Easy to use and great support" November 15, 2022 4.0 We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more Pros Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. Cons Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. Review Source TP Tiina P. Customer Intelligence Specialist Consumer Electronics Used the software for: 1-2 years ### "Great platform to manage customer feedback and get an overview of customer experience" February 11, 2020 4.0 Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have. Pros Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally. Cons It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback. Reason for choosing Lumoa Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer. Review Source Andreas M. CX & Insights Food & Beverages Used the software for: Less than 6 months ### "Super useful CX analytics tool" June 4, 2020 4.0 We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful. Pros It gives you a way better overview of your customer feedback and which issues to address. Cons As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state. Review Source Response from Netigate June 5, 2020 Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team. Nina S. Customer data & Insight Manager Hospitality Used the software for: Less than 6 months ### "A huge leap to be able to better understand the critical parts of customer path. Easy to use." June 23, 2021 4.0 It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback. Pros Flexible, advanced analytics, easy to implement. Cons Microsoft translator maybe not the best? But it is still good. Review Source Juha N. Chief Operating Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great tool for NPS measurements" September 3, 2018 4.0 Pros Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use. Cons Still young tool with few missing nice-to-have functionalities. Review Source Response from Netigate September 12, 2018 Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿ Juhana L. Country manager Finland / ketjujohtaja Retail Used the software for: Less than 6 months ### "Excellent NPS-tool!" September 12, 2018 5.0 Pros We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further. Cons Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu. Review Source EN Edvard N. Logistic Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Happy Customer" October 26, 2022 4.0 Pros Easy to use and good overview. Very flexible. Cons The loading time of the cards/lists etc is to long and I would like more list possibilities. Review Source TA Tom A. Senior Software Designer Consumer Electronics Used the software for: Less than 6 months ### "Nice tool also for a product developer" February 11, 2019 5.0 Pros Quick and easy to see user feedback and summary Cons The way points are calculated is confusing Review Source Similar Products Featured ## Related categories [NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.