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Smoove

Reviews of Smoove

4.5 (17)
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Showing 17 of 17 reviews

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Tal L. avatar
Tal L.
Manager Marketing
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 10, 2020

"There is no process I want to build and I can't, great functionalities, great support"

Overall: very good, product releases, onboarding, email blasts, just landing pages,...

Pros: A really easy interface, the technology is much smarter than Mailchimp for instance. It is based on each email so there is no duplications. Also building journeys and automation is really easy. It contains landing pages creation (which can be a bit complicated, although the grad and drop UI, the support team is amazing). Great product overall. You have the option to target different lists in the same email.

Cons: It sometimes contains bugs, it is not Hubspot but the price is far from being Hubspot and they deliver most of the features. Landing pages could use refresh templates and advanced options. Also a timer count down could be a nice thing to add an email.

Switched From: Mailchimp
Reasons for Switching to Smoove: Much better platform as described.
Yaniv I. avatar
Yaniv I.
CRM Manager
Gambling & Casinos, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 31, 2021

"technical support"

Pros: very easy and readable, you can select segments and see how they behaved in the journeys

Cons: many issues and bugs, but the platform keeps improving

Noa B.
Manager
Education Management, Self-employed
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
1.0
Customer Service
5.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 21, 2019

"It's ok"

Pros: Great customer support. Best ever actually. That's why I still stay.

Cons: As someone who is pretty good at using technology, ו find it ever so difficult to understand what the different tools do. It needs much more explanations, tutorials and videos. I'm so very near leaving the platform just because I don't use anything but the basic email tools that even there, they've taken away some functions. Don't understand how to use the automation at all.

Kyle M.
Director
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 21, 2019

"An easy to use all in one CRM solution for small business"

Overall: Over the past 4 years the smoove platform has been instrumental in allowing us to drive increased ROI. Its allowed us to execute advanced CRM advertising including developing a robust VIP Club for members. We look forward to continuing to utilize Smoove moving forward.

Pros: I like the fact that we are able to very quickly and easily execute advanced CRM features and make hugely impactful marketing campaigns that have strong ROI.

Cons: Some of the more advanced functionality doesn't feel as intuitive as it could be and so we dont use it.

Vendor Response

By Smoove on June 25, 2019
Thank You
haim B.
teacher
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 28, 2017

" its fun to do marketing with smoove"

Overall: Saving time, money, and vital customer information that helps me improve performance

Pros: I like mostly the simplicity of the system and the design templates ready, I have all the tools needed under one roof, and Especially the technical support

Cons: I would be happy if the system would allow additional languages. I really like to work with videos and currently the system does not offer a dedicated tool for editing and creating marketing videos.

Vendor Response

By Smoove on May 28, 2017
THANK YOU!
izak S.
CEO
Computer Networking, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 12, 2019

"great tool for any person"

Pros: smoove combine many tools for business promoting that save a lot of time and helps getting more and more leads

Cons: many options , not all of them are useful

Vendor Response

By Smoove on June 20, 2019
Thank you for your rating and feedback.
izak S.
CEO
Computer Networking, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2018

"great system with great services on it - useful for marketing "

Overall: it provides all the mail solutions for marketing, subscribers and lead collect

Pros: the system is well organized and getting update in new features almost every month which makes it very useful

Cons: some restrictions could be more flexible, at this moment the system is very good so no bad review for it can be found

Vendor Response

By Smoove on June 18, 2018
thank you very much!
Sivan B.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2017

"Amazing Product!!!"

Overall: Loved the product, so easy to use and beautifully designed. It really helped me grow and manage my customer base and definitely allowed me to take my business to the next level.

Pros: A very sophisticated system with a very smart UX that makes it easy to use and helps businesses grow.

Cons: I should have found it earlier!

Vendor Response

By Smoove on March 28, 2017
thank you!
Mike O.
owner
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 18, 2018

"I am working with the system for about a year right now. It's a great tool."

Overall: It's a good tool for most of the direct marketing challenges.

Pros: It's designed for simple use. Most of the features are easy to understand how to manage and implement.

Cons: It should have more advanced features. It's more email automation software and not yet great marketing automation tool.

Vendor Response

By Smoove on June 20, 2018
thank you
Verified Reviewer
Co-Founder & Chief Growth Officer
Computer Software
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
April 13, 2018

"Easy to use, but a bit limited in features."

Pros: Comparing it to Mailchimp, it offers a (more limited) free trial, less expensive top-end pricing

Cons: Again, cheapness and simplicity come at the cost of being feature-limited, and that's exactly the case here, making it non-ideal when scaling above a small business.

Vendor Response

By Smoove on April 16, 2018
thank you!
Leo M.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2017

"Cool and easy marketing platform"

Overall: It's simple, very friendly all in one marketing platform. You can manage almost all of your direct marketing challenges with it. The landing pages wizard is very friendly & easy and marketing automation UI is so cool!

Pros: Easy, friendly, advanced and sophisticated. Can fit small and medium companies with limited resources.

Cons: Luck of training materials. Maybe because it's so easy.

Vendor Response

By Smoove on March 28, 2017
thank you!
Chagit S.
Marketing Manger
Marketing and Advertising, 1-10 employees
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 9, 2017

"Smoove - and you'll never drop a customer!!"

Overall: Loved this software from the first minute! It makes marketing so easy, Gets to more customers, and saves t-i-m-e!!

Pros: The easy way I can attract all my customers wherever they are in the buyers journey. Every step in the marketing funnel is taken care of , and every customer gets personal care. And I just work less!!

Cons: Can't manage to put in all the steps in my little screen. also took some time to get to know all of the elements and where they work or don't work.

Vendor Response

By Smoove on May 10, 2017
thank you so much!
Dudi M.
owner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 29, 2017

"Very good solution to manage your direct marketing challanges"

Overall: I've just started to use it. It's simple, friendly, yet powerful platform. The automation wizard is what I was looking for for a long time and I am very satisfied with it.

Pros: Great UX/UI, friendly, simple to implement.

Cons: Luck of dashboard features.

Vendor Response

By Smoove on March 29, 2017
thank you!
David Z.
CEO
Internet, 1-10 employees
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
March 29, 2017

"Great and easy to use marketing automation platform"

Overall: Smoove is a highly accessible marketing automation tool for creating online funnels. It's easy to use, dynamic and the development team is always adding new stuff.

Vendor Response

By Smoove on March 30, 2017
thank you!
Simone H.
Lecturer, Entrepreneur
Higher Education, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 27, 2019

"Review on Smoove"

Overall: Has been so-so. I may try it again. Just got frustrated with formatting.

Pros: Ease of use - input of contacts and sending messages.

Cons: I had trouble with formatting - viewing email correspondence by phone didn't always format well. Was fine for desktop/laptop view.

Vendor Response

By Smoove on July 1, 2019
Thank you for your feedback.
Kurtis C.
Senior Consultant
Import and Export, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 9, 2019

"The Benefit of Smoove"

Overall: It gives stability for your business files in our case

Pros: Easy to use. Speed of the product etc.

Cons: No cons for this product. At this time

Vendor Response

By Smoove on July 16, 2019
Thank you for your kind words.
Tamara B. avatar
Tamara B.
Administrative Coordinator
Banking, 5,001-10,000 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
2.0
Customer Service
4.0
Features
4.0
Value for Money
2.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 18, 2018

"i didn't work with it for long because wasn't what my organization needed"

Pros: has lots of editing options for the massages . good Hebrew support. good customer support.

Cons: too expensive for our needs. the API didn't work with out CRM . i dint find the interface friendly and it took me a while to get use to it.

Vendor Response

By Smoove on June 20, 2018
thank you