# RevenueWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RevenueWell the right Medical Practice Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160904/RevenueWell/reviews --- RevenueWell 4.4 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RevenueWell Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SL Shannon L Treatment CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It keeps our day on track with its scheduling and communication features.“ October 9, 2024 DG Devin G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Online scheduling is terrible for patients (I had a 50% decrease in new patients when I switched)“ December 11, 2025 RC Rick C presidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I was told to be patient and the money spent on the SEO and Paid Google Ads will pay off.“ June 23, 2025 JT Joanne T Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It was difficult to coordinate between the different departments handling each feature and customer service was nearly unreachable.“ June 12, 2025 SL Shannon L Treatment CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The product is extremely user-friendly and intuitive.“ October 9, 2024 Cecil Y CEOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “None of the results they promised were ever put in writing, and no measurable improvements were delivered. “ April 25, 2026 PT Phil T CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Communicating with patients through texting and letters has improved through the years. But now, there are plenty of other software out there that can do this much more efficiently than Rev Well.“ November 7, 2022 Cecil Y CEOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “After almost a full year, the return on investment was ZERO.“ April 25, 2026 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kara G. Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wise Choice of Change" December 9, 2018 5.0 We recently switched from DemandForce to and it has been awesome! The ability to customize so many tasks easily has been wonderful. The only thing I would change is us switching to RevenueWell sooner. Pros Ease of use, friendly support staff, customizable Cons Not sure if we are able to send pre-op campaigns Review Source AD Amanda D. Insurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "We use RevenueWell every day!" February 7, 2022 5.0 It is user friendly and is great with reminders. Pros It had the most features when we were shopping around. Cons If the reminders would also remind premed pts to take their premed. If RW would know what forms needed to be updated (user set a time for each form to be updated for example: 1yr, 2yr, etc) and send it automatically with the reminder. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing RevenueWell Solution Reach did not have as many features that we wanted to use. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) weave was a very limited program. Review Source BB Brandi B. BA Hospital & Health Care Used the software for: 2+ years ### "Fair for the product" June 19, 2025 3.0 Our overall experience was fine. Not good, not bad, just okay. The price was high for what you get. Pros Revenue well was easy to use and pretty self explanatory. I liked the communication system the most. Cons What I liked least is that we had to use multiple vendors to the job that our new service does all in one. Review Source MC Michelle C. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "RevenueWell " February 9, 2022 4.0 Pros We have found relatively easy to set up and use. We like that you can send a message to everyone in the list or just a select few depending on what kind of message we are sending. Cons What we like least, is that the electronic forms would be additional fee to use. We would like to see it be apart of the monthly fee. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell We have Eaglesoft software and it was highly recommended by our dental representative. Even when I went to annual ADA meeting in 2018, it was recommended over the alternative products. Review Source JW Joel W. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "RevenueWell is most helpful in our office. Our patients love the convenience of receiving text." February 10, 2022 5.0 We definitly have solved the amount of time spent confirming appointment Pros This product is very easy to understand and can be used from home if neccesary. Cons The text messaging goes out a lot and we cannot send the reminders for recall out sooner than 3 months. Reason for choosing RevenueWell Cost and ease of use. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Because we like Eaglesoft software and wanted to keep all the programs together. Review Source DP Dianna P. Office manager Medical Practice Used the software for: Less than 6 months ### "NIGHTMARE STAY AWAY" February 5, 2020 3.0 Nightmare! Even though we had such a colossal fail, they keep charging my credit card and not giving me the information to return the phones. Very poor customer service. Pros The sales presentation. I had GREAT hope that this would be a good fit for us. Cons The integration between the software and the phones system and provider was not there. We were unable to receive phone calls from a third of our patients for 3 weeks. Our numbers were ported out so that we were unable to receive any phone calls for 2 days. Although everyone was nice, they didn't resolve the issue and the timeliness of the help was very poor. The managers never called to help, the poor underlying were left flounder. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) All the above reasons. Poorly designed product Bad customer service Mismanagement. Review Source SH Samantha H. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Definitely helps increase revenue!" June 16, 2020 5.0 Being able to reach out to patients for treatment, recall, post-op, definitely helps keep patients connected and increases our revenue. Pros Being able to text patients with our office phone number helps tremendously. Also, the forms option allows patients to electronically fill out all necessary information prior to their appointment. This has helped a lot with COVID and reopening our practice and minimizing contact. Cons I do not like that it does not allow patients to schedule their own appointment. We found good use with online scheduling with our other software. However, I have been told that it is in the works Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) Issues with server connectivity and lack of customization Review Source DB Delores B. Admin. Asst. Medical Practice Used the software for: 2+ years ### "Life Saver" February 15, 2022 5.0 Being able to text patients personally is a game changer. A lot of people can look at a text and respond quicker than listening to a message and then remember to actually call us back. They can quickly respond to whatever request we had.!! Pros The appointment reminders are the most important reason we chose this product. The easy set up and personalization of it made us love it. We do not have time to call and confirm patient's everyday. The patient's tell us daily how they love being reminded! There's no way they can say they did not know when there appointment was set! Being able to text a patient is AMAZING! Cons A con that would be helpful is in the appointment section that allows us to look at who is scheduled is if it could mark whether the patient was scheduled for hygiene or the doctor. Also, when we text a patient we have to scroll clear up or down on the text messages sent. This was not like this before. When we went to text a patient the last or end of the messages popped up not the entire list of messages ever sent. Bummed about that. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Compatible with Dentrix Review Source AD Angela D. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Harbor Cove Dental LOVES RevenueWell!" February 1, 2022 5.0 is like having a full-time person at our front desk. It confirms appointments, communicates our current COVID-19 procedures and other office announcements. One of my favorite features is that patients can fill out their forms online before they arrive at the office. The positive impact this software has had on our practice is invaluable. I would recommend it to any office that would like to improve their communication/relationship with patients. Pros is easy to use and accessible by all forms of mobile technology. I can connect after hours via my cell phone to check on appointments, patient satisfaction, and patient patient communications. Cons Not applicable. I love the software. It's great! Review Source PT Phil T. CEO Medical Practice Used the software for: 2+ years ### "Revenue NOT So Well" November 7, 2022 3.0 Communicating with patients through texting and letters has improved through the years. But now, there are plenty of other software out there that can do this much more efficiently than Rev Well. Pros Integrates with my practice management software, Eaglesoft, really well. Cons Very very poor customer service. Could not fix our voicemail problem for 6 months - patients cannot leave voicemail after hours! Customer service has gone down hill for the past year. Ex: \[SENSITIVE CONTENT\], I called at \[SENSITIVE CONTENT\] about this voicemail problem, since my staff got the run-around with them. Spent 20 minutes of the phone call on hold for various reasons. Later was forced to end the call because it was 3 min after 5pm.2) poor mobile app. Cannot make calls. Only text. But on pc, we can call and text.3) dashboard layout awkward. Can't access all the important features of patient information in one screen. Have to switch diff screen, like the daily schedule, to see that information. Review Source TW Tamara W. Marketing Admin Medical Practice Used the software for: 2+ years ### "Must have for patient communication and confirmations" February 2, 2022 4.0 We are able to reduce outgoing phone calls with automated text and email confirmations, and are able to reach a large audience with a single campaign. It is nice to be able to access the software through a web browser for emergency situations when no one is at the office. Pros Easy setup, patient friendly, efficient way to confirm and communicate with patients. Cons It would be nice if more than one person could have an account on one email, that causes issues with parent/child communication at times. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing RevenueWell Reviews/Customer Service Review Source KD Kimberly D. Office Manager Medical Practice Used the software for: 2+ years ### "User friendly" February 1, 2022 5.0 I like that we can send a blast message to fill our schedule Pros Appointment reminders helps us at the Front Desk not have to call each patient to confirm appointments. Cons Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package Switched from [Weave](https://www.capterra.com/p/141842/Weave/) To many problems with their system. Review Source EK Eileen K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Only issue" February 7, 2022 4.0 Pros We love that we can text with our patients!! We also started using the "Forms" feature about a year ago and LOVE IT! Cons We have used for years and are not interested in changing to another platform. We do find that recently there have been more "outage" issues. Review Source MW Misty W. Admin Medical Practice Used the software for: 2+ years ### "Revenue Well " May 23, 2022 5.0 Great service to work with. Great customer service whenever I have had to communicate with them. Pros This software is so easy to use! It has so many options. Makes my day so much easier to be able to communicate with patients through messages verses being tied up on the phone all day. Cons Occasionally it lags or has errors but IT seems very on top of getting the issue resolved quickly. Review Source PO Pam O. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very helpful in keeping us efficient, current with technology and easy to use" February 1, 2022 5.0 Good experience, hopefully it continues to evolve to address the issues about being software compatible with patient payments. Pros Patient reminders, recare and that patients have the option to pay via the online portal Cons Everything doesn't integrate with our software which is ES. Wish it was more up to speed in that area. Reason for choosing RevenueWell Like the developer and the overall product with the phone integration. Review Source aC angi C. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "love this program" February 1, 2022 4.0 I have never regretted the switch from what we were using before. RW has been an amazing and productive addition to our office. Pros The most important feature for my office is the text and email communications. That definitely frees up my front desk staff from having to make so many calls. Cons I wish there were more options for the automated campaigns. Reason for choosing RevenueWell Not applicable Review Source AL Ann L. scheduling coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Enjoyable" February 14, 2022 5.0 Saves time with email and text confirmations Pros Patients enjoy the ease of confirming appointments via text or email Cons I do not like the patient being able to schedule appointments. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell Verbal affirmation of product Review Source VH Victoria H. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Works Great" February 10, 2022 5.0 Pros It frees up time for other work in the office; its like having an invisible employee. Patients love the text reminders! Cons Limited reminder frequencies. Facebook disconnects regularly. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review Source KK Karen K. Front Office Medical Practice Used the software for: 2+ years ### "Really, Really like RevenueWell" February 2, 2022 5.0 We really, really like !!! There have been occasional experiences when the communication tool appears to not be working. Pros Text messages and e-mails!! Easy way to communicate with our patients.... AND our patients love it!! Cons I cannot think of anything. The occasional breakdown of communication can be a little frustrating. Reason for choosing RevenueWell n/a Review Source DS Denise S. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Office Admin" February 14, 2022 5.0 Pros the ease of using and if any questions being able to contact for help Cons Not really anything that we least like about the software. Easy to use and if we have any questions or concerns easy to get help Reason for choosing RevenueWell the features offered Review Source RD Richard D. Dental Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Best management software" February 7, 2022 5.0 Pros Honestly, the appointment confirmation and text messaging system. Cons The customization of reminders/auto messages. Review Source SY Sarah Y. RDH Hospital & Health Care Used the software for: 1-2 years ### "Great for email/text blasts" March 19, 2020 5.0 We love it! Easy tool to communicate with patients. Patients are always commenting on how much they appreciate the constant/efficient contact. Pros We have used other similar products, but I love that we can send out email and text blasts to our patients very easily with . Cons I have not run into any issues with this product. It has been very easy to use. I would even call it dummy-proof. Review Source KC Kelsey C. Office manager Medical Practice Used the software for: 1-2 years ### "Office manager " February 14, 2022 5.0 Pros The patient reminders and ability to text Cons The syncing process makes my computer slow. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Works with our softwear better Review Source CB Cheri B. Office Manager Medical Practice Used the software for: 2+ years ### "Just so your aware...." February 1, 2022 4.0 Pros I do appreciate that the software pulls the information automatically. Cons At times there seems to be a lag in service Review Source SG Sonya G. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "REVENUE WELL" March 9, 2021 5.0 We have been users for several years. We recently changed to a web based software and aren't able to utilize it as much with this new brand. Prior to the change it was used daily, for absolutely every patient communication, including confirming and reminding of appointments. We have kept Revenue Well and use it for every application available in regards to Newsletters and mass email / text capabilities. We are planning to fully integrate with Revenuewell again when our systems become compatible, hopefully very soon. Pros The variety of communications available to patients that are customizable. Letters and news letters can be customized and mass sent either by paper or email. Cons The practice management software we currently use is web based. At the time of implementation of our new software, it wasn't compatible with due to being web based. Reason for choosing RevenueWell The services offered by Revenue Well are over and above all others considered in the number of services and the quality. Ease of use and able to customize communications is another. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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