--- title: "RevenueWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RevenueWell the right Medical Practice Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160904/RevenueWell/reviews/" page_type: "reviews" language: "en" --- RevenueWell 4.4 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of RevenueWell Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews SL Shannon L Treatment CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It keeps our day on track with its scheduling and communication features.“ October 9, 2024 DD David D receptionConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Very hard to communicate .It has been more than 6 months with the company .our office visibility has not moved up at all“ June 24, 2026 RC Rick C presidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I was told to be patient and the money spent on the SEO and Paid Google Ads will pay off.“ June 23, 2025 DG Devin G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Online scheduling is terrible for patients (I had a 50% decrease in new patients when I switched)“ December 11, 2025 SL Shannon L Treatment CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The product is extremely user-friendly and intuitive.“ October 9, 2024 Cecil Y CEOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “None of the results they promised were ever put in writing, and no measurable improvements were delivered. “ April 25, 2026 PT Phil T CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Communicating with patients through texting and letters has improved through the years. But now, there are plenty of other software out there that can do this much more efficiently than Rev Well.“ November 7, 2022 JT Joanne T Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It was difficult to coordinate between the different departments handling each feature and customer service was nearly unreachable.“ June 12, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kara G. Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wise Choice of Change" December 9, 2018 5.0 We recently switched from DemandForce to RevenueWell and it has been awesome! The ability to customize so many tasks easily has been wonderful. The only thing I would change is us switching to RevenueWell sooner. Pros Ease of use, friendly support staff, customizable Cons Not sure if we are able to send pre-op campaigns Review Source HZ Haley Z. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Satisfied with RevenueWell" February 1, 2022 5.0 Overall, I am satisfied with RevenueWell. It is important to have automated reminders, recalls and text messaging. Pros RevenueWell is easy to use and my favorite features include automated reminders, recall messages, welcome emails with links to online patient forms, campaigns with ability to send bulk emails, and most important of all features, 2-way text messaging. Cons I often get kicked out of RevenueWell and have to log back in. Reason for choosing RevenueWell The reviews and customer service. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) My number one reason was poor customer service from SolutionReach. If you want my business then good customer service is so important. Review Source BB Brandi B. BA Hospital & Health Care Used the software for: 2+ years ### "Fair for the product" June 19, 2025 3.0 Our overall experience was fine. Not good, not bad, just okay. The price was high for what you get. Pros Revenue well was easy to use and pretty self explanatory. I liked the communication system the most. Cons What I liked least is that we had to use multiple vendors to the job that our new service does all in one. Review Source AD Amanda D. Insurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "We use RevenueWell every day!" February 7, 2022 5.0 It is user friendly and is great with reminders. Pros It had the most features when we were shopping around. Cons If the reminders would also remind premed pts to take their premed. If RW would know what forms needed to be updated (user set a time for each form to be updated for example: 1yr, 2yr, etc) and send it automatically with the reminder. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing RevenueWell Solution Reach did not have as many features that we wanted to use. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) weave was a very limited program. Review Source MC Michelle C. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "RevenueWell " February 9, 2022 4.0 Pros We have found RevenueWell relatively easy to set up and use. We like that you can send a message to everyone in the list or just a select few depending on what kind of message we are sending. Cons What we like least, is that the electronic forms would be additional fee to use. We would like to see it be apart of the monthly fee. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell We have Eaglesoft software and it was highly recommended by our dental representative. Even when I went to annual ADA meeting in 2018, it was recommended over the alternative products. Review Source JW Joel W. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "RevenueWell is most helpful in our office. Our patients love the convenience of receiving text." February 10, 2022 5.0 We definitly have solved the amount of time spent confirming appointment Pros This product is very easy to understand and can be used from home if neccesary. Cons The text messaging goes out a lot and we cannot send the reminders for recall out sooner than 3 months. Reason for choosing RevenueWell Cost and ease of use. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Because we like Eaglesoft software and wanted to keep all the programs together. Review Source DP Dianna P. Office manager Medical Practice Used the software for: Less than 6 months ### "NIGHTMARE STAY AWAY" February 5, 2020 3.0 Nightmare! Even though we had such a colossal fail, they keep charging my credit card and not giving me the information to return the phones. Very poor customer service. Pros The sales presentation. I had GREAT hope that this would be a good fit for us. Cons The integration between the software and the phones system and provider was not there. We were unable to receive phone calls from a third of our patients for 3 weeks. Our numbers were ported out so that we were unable to receive any phone calls for 2 days. Although everyone was nice, they didn't resolve the issue and the timeliness of the help was very poor. The managers never called to help, the poor underlying were left flounder. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) All the above reasons. Poorly designed product Bad customer service Mismanagement. Review Source SH Samantha H. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Definitely helps increase revenue!" June 16, 2020 5.0 Being able to reach out to patients for treatment, recall, post-op, definitely helps keep patients connected and increases our revenue. Pros Being able to text patients with our office phone number helps tremendously. Also, the forms option allows patients to electronically fill out all necessary information prior to their appointment. This has helped a lot with COVID and reopening our practice and minimizing contact. Cons I do not like that it does not allow patients to schedule their own appointment. We found good use with online scheduling with our other software. However, I have been told that it is in the works Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) Issues with server connectivity and lack of customization Review Source DB Delores B. Admin. Asst. Medical Practice Used the software for: 2+ years ### "Life Saver" February 15, 2022 5.0 Being able to text patients personally is a game changer. A lot of people can look at a text and respond quicker than listening to a message and then remember to actually call us back. They can quickly respond to whatever request we had.!! Pros The appointment reminders are the most important reason we chose this product. The easy set up and personalization of it made us love it. We do not have time to call and confirm patient's everyday. The patient's tell us daily how they love being reminded! There's no way they can say they did not know when there appointment was set! Being able to text a patient is AMAZING! Cons A con that would be helpful is in the appointment section that allows us to look at who is scheduled is if it could mark whether the patient was scheduled for hygiene or the doctor. Also, when we text a patient we have to scroll clear up or down on the text messages sent. This was not like this before. When we went to text a patient the last or end of the messages popped up not the entire list of messages ever sent. Bummed about that. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Compatible with Dentrix Review Source AD Angela D. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Harbor Cove Dental LOVES RevenueWell!" February 1, 2022 5.0 RevenueWell is like having a full-time person at our front desk. It confirms appointments, communicates our current COVID-19 procedures and other office announcements. One of my favorite features is that patients can fill out their forms online before they arrive at the office. The positive impact this software has had on our practice is invaluable. I would recommend it to any office that would like to improve their communication/relationship with patients. Pros RevenueWell is easy to use and accessible by all forms of mobile technology. I can connect after hours via my cell phone to check on appointments, patient satisfaction, and patient patient communications. Cons Not applicable. I love the software. It's great! Review Source TW Tamara W. Marketing Admin Medical Practice Used the software for: 2+ years ### "Must have for patient communication and confirmations" February 2, 2022 4.0 We are able to reduce outgoing phone calls with automated text and email confirmations, and are able to reach a large audience with a single campaign. It is nice to be able to access the software through a web browser for emergency situations when no one is at the office. Pros Easy setup, patient friendly, efficient way to confirm and communicate with patients. Cons It would be nice if more than one person could have an account on one email, that causes issues with parent/child communication at times. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing RevenueWell Reviews/Customer Service Review Source TG Trish G. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great Product at a Fair Cost" February 1, 2022 5.0 I've been at this practice for 6 years but used it in my previous job as well. I think it's more affordable then others we have seen. It really been a time saver. I think patients like the convenience too! Pros Text Reminders. We would have to hire another employee with out our online communication on appointments. With 2 doctors and 3 Hygienist it can get really busy. RevenueWell does a lot of thework for us. Cons There have been issues in the past with RevenueWell going down but, I think they have gotten all the kinks out. What software doesn't go down. Review Source JH Jenifer H. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Saves Time" February 9, 2022 5.0 It takes our staff a lot less time to confirm that patients are coming to their appointments. Pros I like that you can customize a lot of different areas, such as the campaigns e-mails/texts that can be sent to our patients. It's very helpful if your company has a policy change or if the office is closed due to bad weather, etc. you are able to message your patients all at one time. Cons It was easy to integrate with Eaglesoft. Sometimes I feel like patients get too many messages/reminders, but this is able to be customized. Review Source SP Steven P. Owner Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Another Tool In The Chest" February 7, 2022 5.0 This program helps my front desk streamline everyday operations. Pros It started out as a trial run. That grew into many years of satisfied consumer usage. We like the additional support for patient communication and the freedom to expand the usage if and when we desire. Cons I do not look at it that way. If it was free that might be better but you usually get what you pay for. Review Source kF kevin F. office admin Health, Wellness and Fitness Used the software for: 2+ years ### "RW works well with our office, enjoy the texting" February 10, 2022 4.0 good experience Pros the ease of texting to patients , the campaigns are great idea and work well especially during these crazy times Cons sometimes the software goes down, but we are notified when it goes down and when it is back up and working. Switched from [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) gave more options Review Source LB Lisa B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great service" February 7, 2022 5.0 Pros Easy to use and set up, Revenue Well helps us communicate with our patients with ease. They are able to text us regarding their appointment times, fill out their paperwork and consent forms online, and confirm all appointments with their smart phone. Cons The consent forms are a bit hard to find. It would be easier if they were placed in a different section than under the forms. Review Source LL Lori L. Business Manager Medical Practice Used the software for: 2+ years ### "Great Time Saver" February 2, 2022 5.0 Patient's love the ease of communicating with our staff regarding their appointments and it allows our staff to multi-task with ease. Pros RevenueWell has given our office a faster way to confirm patient's appointments, streamline our patient communication and patient forms. Cons I can't really think of anything that I dislike about the software. Review Source KB Kari B. Front Office Manager Medical Practice Used the software for: 2+ years ### "Recommend, but could be better" January 7, 2020 5.0 RevenueWell was imperative to our office. It was dependable and ran smoothly. It lacked a few options that other companies offered at the time, but since then, they have also started offering those other features, and are likely one of the very best on the market. Pros It was a great behind the scenes helper for our practice. Set it and forget it basically. It helped save us so much time on reminders and follow ups and it was easy to customize. Cons The two way texting system was not user friendly, though I have heard that they have improved it since we last used it. They also, at the time, did not offer pop ups for our patients which is now a very important tool that we use. Review Source MS Mindy S. Receptionist Medical Practice Used the software for: 2+ years ### "Revenue Well is apart of my daily job" February 7, 2022 4.0 Pros The feature I like most is the text messaging feature. Getting ahold of a patient can sometimes be difficult. Texting them allows them to send back a quick text versus trying to find time to call. Cons The only complaint I have with revenue well is the amount of errors and outages it has. But even then it's usually a quick turn around time Review Source CS Casey S. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "2022 review" February 1, 2022 5.0 Pros the customization, we can make it our own. Cons the price, Obviously we would would like it to be cheaper, but you get what you pay for. Reason for choosing RevenueWell it was here when i came to this office, but we have look at other options. in the end RW is always the best fit for us Review Source KD Kyle D. Dentist/Owner Medical Practice Used the software for: Less than 6 months ### "Never even got the service set up, charged anyway" October 30, 2020 1.0 Pros Decided to sign up for this service based on the promise of many features and capabilities that my current platform Weave did not offer Cons help my office better serve my patients. I currently use Weave for my patient communication software and VOIP system, and they have been wonderful. I learned of RevenueWell, which has some added features. I thought I would give them a try and was promised a smooth transition by the RevenueWell sales team. The first red flag I should have recognized was being required to sign a year long contract. When it was sent, I learned that RevenueWell doesn't handle the actual phone service; they partner with Jive for the VOIP service, so now the contract binds you to two companies instead of one. After signing, I started receiving an overwhelming amount of emails daily from RevenueWell, Jive, LogMeIn, GuideCX on steps to transfer from Weave. When I finally got on the phone with a rep to sort out all the confusion, after 3 hours, I still had an estimated 5 hours to invest before service would be able to be switched over. Once service is transferred, then staff have to be trained not only on the RevenueWell platform, but also the Jive platform, which requires an even bigger time commitment. After my initial 3 hours transition phone call, I decided it was ultimately too much of a time and training investment, and asked to cancel moving forward with adopting their services. Unfortunately, RevenueWell and Jive refuse to void the contract unless I buy it out at $1800 for services I never used Review Source MD Mary D. office manager Medical Practice Used the software for: 1-2 years ### "Great resource " February 10, 2022 5.0 We started with RevenueWell as a way to free up critical in office phone calling to remind patients of up coming appointments. From there we began utilizing the phone system and just the features alone fantastic (not to mention no more dealing with Spectrum). Pros The ease of the dashboard to navigate what we as a facility need. Cons I don't have any cons with this software it suites our office needs Review Source aG alma G. RDA Higher Education Used the software for: 2+ years ### "the great assistant " February 7, 2022 5.0 love this for sure very helpful Pros love the texting feature so easy to communicate on the go now a days everybody is in a rush Cons multiple reminders can be overwhelming to our patients Review Source RS Rosa S. Dental Receptionist / CDA Hospital & Health Care Used the software for: 2+ years ### "Great Product!!" February 1, 2022 5.0 Pros Everything is easily accessible and easy to use. Cons Nothing that I could think of. I'm happy with it. Review Source AT Amanda T. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software" February 10, 2022 5.0 Pros the appointment confirmations. Being the only one at the front- it saves me so much time not having to call everyone! Cons nothing! I like every feature that we use! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.