--- title: "Page 2 | RevenueWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is RevenueWell the right Medical Practice Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160904/RevenueWell/reviews/?page=2" page_type: "reviews" language: "en" --- RevenueWell 4.4 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of RevenueWell ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Medical Practice Used the software for: 6-12 months ### "Performance vs. Promise: The Results Gap" April 25, 2026 1.0 This company was presented as a "promising" option for web hosting and SEO, but my experience was extremely disappointing. After almost a full year, the return on investment was ZERO. None of the results they promised were ever put in writing, and no measurable improvements were delivered. The only thing they consistently managed was collecting their fees. It felt like empty promises with no accountability, all wrapped in a contract that offers no easy exit for the client. I would strongly caution others to look elsewhere and get everything in writing before committing. Pros This company was presented as a "promising" option for web hosting and SEO as advertised online and verbal promise. Cons After almost a full year, the return on investment was ZERO. None of the results they promised were ever put in writing, and no measurable improvements were delivered. Literally zero engagement from sites they managed. Review Source DD David D. reception Consumer Services Used the software for: 6-12 months ### "bad company" June 24, 2026 1.0 Not give what it promises. Very hard to get away from contarct .It took more than 3 months for us to set up the office .Then they place a wrong Facebook because they could not access it Pros honestly their rep on the phone is very nice and friendly. they respond professionally. The patient communication is good but not perfect . Cons several layers in the company and each one work separately. Very hard to communicate .It has been more than 6 months with the company .our office visibility has not moved up at all Review Source RC Rick C. president Health, Wellness and Fitness Used the software for: 2+ years ### "Run from Revenuewell" June 23, 2025 1.0 Terrible experience. Revenuewell is the worst company I have ever worked with in my 24 years of practice. Run from this company, it will save you money and loss of sleep. Pros In the beginning there was excitement because of the promises that they made. I was told to be patient and the money spent on the SEO and Paid Google Ads will pay off. Cons Revenuewell is a very dishonest company that only cares for their bottom line. RW does not care if you are successful, they only care for the study stream of income they receive from you. I told them I was having financial problems, their solution was to upsell me to another contract promising me that the "advanced" SEO will pay for itself. It did not. I tried to get out of the contract and they basically said "screw you". The customer service was terrible, especially with Niko, the person in charge of billing. Review Source DG Devin G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Terrible company that is outdated" December 11, 2025 1.0 It has been absolutely terrible. It was unbelievable how bad our new patient numbers dropped when we changed to them. Pros they promised big things and did not deliver. I am so frustrated that I now have to pay them for 10 months of services that I won't use. Cons 1-Online scheduling is terrible for patients (I had a 50% decrease in new patients when I switched) 2-long term contract they lock you into 3-insurance verification is bad, they either did it wrong or did not do it. 4-Patient communication software is had to use, cannot even edit it to send a save the date text, only emails Switched from [Adit](https://www.capterra.com/p/208534/Adit/) RevenueWell made big promises of that they could deliver. Review Source SL Shannon L. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "Revenue Well your Office!" October 9, 2024 3.0 Pros Our dental office has used Revenue Well for about the last year. The product is extremely user-friendly and intuitive. The customer service department is always helpful, patient, and quick to answer. It is one of our most valued software programs. It keeps our day on track with its scheduling and communication features. I can’t imagine work life without it! Cons Too many outages and periods of time where we could not get help in our office. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing RevenueWell Pricing was better with Revenue Well than other products we saw. Review Source Lesley R. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "RevenueWell is like having a receptionist's assistant." February 1, 2022 5.0 RevenueWell keeps us in constant contact with our patients through automated messaging, custom campaigns and social media. It makes my job so much easier because I can focus on the patients that are in the office and I am not constantly strapped to a phone. It frees up my day to do other things in the office and I would not be as efficient without it. Pros RevenueWell saves me so much time! I am the only person working the front desk, so the automated calls and text messages keep the phone lines open. Patient's are more likely to respond to a text, so I love that I can utilize this feature to keep in contact with our patients. I also utilize the software to remind patients of appointments, treatment plans and when they are due to schedule. I could not do my job alone without it. It is also VERY user friendly and I have had very little trouble using it. Cons Nothing. It is perfect for our practice needs. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing RevenueWell We actually used Solutionreach prior to RevenueWell and quickly realized that it was more user friendly and fit our needs more. It also works well with our practice management software. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solutionreach was not as user friendly. It seemed like their software was geared to larger practices and was not the best fit for up. Review Source JC Jennifer C. Director of Branding and Presence Health, Wellness and Fitness Used the software for: 2+ years ### "I want more creative options" April 29, 2021 4.0 Overall, RevenueWell serves a great purpose in our offices. It gets the job done. It's user-friendly for those who want to send out custom campaigns, and for those who are not graphic design inclined. The customer service CANNOT be beat. Literally, everyone I have spoken with is helpful and our girl \[SENSITIVE CONTENT HIDDEN\] is the absolute best. Patient, helpful, efficient. She always answers broader questions and seems to understand more about what I'm asking for without me having to explain. Her level of service has helped me overlook a lot of the creative short-comings of this platform. Pros I love that our teams can communicate with patients who are due for their next appointment, and send one-off text messages inside the platform, and that we can narrow down the criteria for who gets certain campaigns. Cons I wish I didn't need help every time I try to get more specific when sending out custom campaigns that target a specific procedure code. Almost every time I try going it alone, I end up needing to reach out to learn about what I'm doing wrong. It's usually user error, however, the platform could be more intuitive and explanatory. I really want to be able to customize campaigns more. You are sort of stuck with the layouts they provide. They offer a lot of options and the platform is by no means limited. Maybe I just want to send more creative campaigns. Their templates are useful and their verbiage is helpful. The look-and-feel of their letters, however, is AWFUL. We avoid sending letters out as much as possible. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell I guess they were less...salesy? I appreciate a product that stands alone without having to be shoved down our throats. It wasn't that they didn't have enthusiasm or good follow-through when we went through the demo, it's just that they didn't over-promise anything. And they weren't all over me to make a decision then and there. As I type this, it sounds sort of stupid, but yeah...it was a lack of salesy push. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[PracticeMojo](https://www.capterra.com/p/183857/PracticeMojo/) We have a really great continuing care cycle and wanted to be able to send campaigns at specific intervals without having to rig the system. RevenueWell's platform offered the least amount of resistance to what we wanted to do. And once we sent our spreadsheet to \[SENSITIVE CONTENT HIDDEN\], she was able to show us how easily we could get what we want without having to undo their entire process. Review Source PT Phil T. CEO Medical Practice Used the software for: 2+ years ### "Revenue NOT So Well" November 7, 2022 3.0 Communicating with patients through texting and letters has improved through the years. But now, there are plenty of other software out there that can do this much more efficiently than Rev Well. Pros Integrates with my practice management software, Eaglesoft, really well. Cons Very very poor customer service. Could not fix our voicemail problem for 6 months - patients cannot leave voicemail after hours! Customer service has gone down hill for the past year. Ex: \[SENSITIVE CONTENT\], I called at \[SENSITIVE CONTENT\] about this voicemail problem, since my staff got the run-around with them. Spent 20 minutes of the phone call on hold for various reasons. Later was forced to end the call because it was 3 min after 5pm.2) poor mobile app. Cannot make calls. Only text. But on pc, we can call and text.3) dashboard layout awkward. Can't access all the important features of patient information in one screen. Have to switch diff screen, like the daily schedule, to see that information. Review Source KH Kristi H. Office Manager Medical Practice Used the software for: 2+ years ### "Great Software for much needed help." February 2, 2022 5.0 THE program to use!! Pros I have been in dentistry for 21 years and have tried ALL the programs. This is not only friendly, fast and efficient but has many features that a very useful. The only forms are amazing and were so important during the height of COVID. The only payment system gives patient no excuse to pay there bill and it's a great follow up. It is incorporated with Eaglesoft well and loads so many things in Eaglesoft automatically. I have also been introduced to Blogs, which I would have never had time to do before. The other great factor is the social media part. You can customize or schedule out and to be honest when bad weather comes you can do it from the comfort of your own home. WE love it!! Cons I wish the payments would incorporate and load into our system automatically. We are not a big fan of the patients being able to leave a voicemail through RW. Reason for choosing RevenueWell It incorporated through Eaglesoft well. Review Source JR Jj R. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "RevenueWell: NO REGRETS!" February 8, 2022 5.0 We've spent years using RevenueWell. The support is phenomenal. We switched before it fully integrated with our Dentrix PMS. We knew it would in time, and we were impressed enough with RW to patiently wait. We have not regretted our decision. Pros The best part of RevenueWell in our practice is the automated reminder system. So many patients appreciate the reminders! We're able to adjust the frequency and even the wording of each interaction (which has been essential during this pandemic.) Cons There are several times almost daily that the dashboard has to re-boot, and that interrupts anything we may be in the middle of. Reason for choosing RevenueWell We went to the AADOM convention in San Antonio in 2017 with the intention of signing up with RW. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We wanted the patient forms capabilities that RW offered and Demandforce didn't. Review Source JP Jennifer P. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" February 1, 2022 5.0 Always have had great customer service when any issues have arisen. I highly recommend Revenue Well. Pros We use RevenueWell on a daily basis here in the office. The patient confirmations save us so much time. I love that you can personalize all the messages to cater to the office. The messaging feature makes texting patients to communicate with them so easy, and patients love it. Cons I wish they did not get rid of the online bill pay feature, as we did not want to pay more for it, so we let that go. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell User friendly platform, price Review Source MB Misty B. Office Manager Medical Practice Used the software for: 2+ years ### "It's a must have for our offiec" February 7, 2022 5.0 Wonderfully easy to use. Pros Started out using Revenuewell for appointment confirmations and it quickly became the office MUST HAVE! It cut out mailing appointment reminders completely - saving hundreds $$ in postal fees and time spend pulling reports and addressing. We only do calls on the few patients that do NOT confirm. Love the email campaigns - we use these weekly. Reveiw requests and Feedback are sent out after each appointment. Now we use most all features of Revenuewell - including PatientConnect TV in out waiting room! Cons The paperless forms was our lease liked program and we have since switched to a different platform. Our patients found the program confusing and would just ask for paper forms when we used RevenueWell forms Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[OperaDDS](https://www.capterra.com/p/168531/OperaDDS/) Reason for choosing RevenueWell Integrated fluidly with Eaglesoft! Review Source IG Irina G. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "RevenueWell is the best!" February 8, 2022 5.0 We are extremely happy with RevenueWell. We are so grateful to RevenueWell for making our lives easier. All the different features allow us to concentrate on patient care. Our patients compliment us on how "tech savvy" we are thanks to RW. We are loyal customers for life. Pros We have been a loyal customer of RevenueWell for over 10 years. The most impressive aspect of RevenueWell is their stellar customer service and their willingness to continue to evolve. They are the only company that we deal with that is open to feedback and actually implements it. The software is easy to use and customizable to each practice's individual needs. We use all aspects of RevenueWell including reminders, campaigns, WePay, Forms, phones and working on implementing the scheduling capability as well. We could not be happier. Cons There are minor interruptions in service, however, those are rare and the RW team is quick to resolve them. Review Source AS Amy S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Your Silent partner!" February 7, 2022 5.0 Pros I love that I can be doing other tasks and check to see who is confirmed, when they confirmed or chat with my patients via text. The feature that keeps track of someone who is overdue for an appointment is a huge time saver. Also the feature to send out post op instructions, welcome packets or mass emails saves so much time. I have used this feature to inform patients of a sudden closing due to weather, new protocols or new information about the office. Cons I do wish that with the feature that sends notifications to patients that are past due that it would then integrate into our dental software and make a note into the patient's chart. Reason for choosing RevenueWell My \[SENSITIVE CONTENT\] Dental rep recommended Revenuewell Review Source EL Emilee L. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Two Big Thumbs Up" February 1, 2022 5.0 It is very nice to not have to call patients for reminder calls, it saves a lot of time and effort for me being that I am the only one working the front office Pros The write back to Eaglesoft from the digital forms is an absolute lifesaver! It work very well with our PMS. The ability to schedule appointments and write back to the schedule is awesome! Cons The only thing I wish was available was a place to put the insurance company's phone number or a way for them to upload ID cards. It is kind of a pain when all they put is Delta and then I have to figure out which one. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell Works better with Eaglesoft Review Source RIP Rebecca Irene P. PRACTICE OWNER Medical Practice Used the software for: 1-2 years ### "Patient Communication is the key to Success" February 1, 2022 5.0 RevenueWell has changed our practice in terms of patient communication. It has brought our practice to a high standard whereby the patients appreciate the all forms of communications and reminders they receive. They also like the feature of text messaging. They also like that they can make an appointment without calling the office and talking to someone. I truly appreciate the Virtual Visit that this software has and its available on all devices including your cellphone. Pros This software has changed our ways of reaching out to all our patients and communicate with them properly than what we were doing before. Before it was just communication through phone and regular mail and a lot has been missed. And the integration with our dental software is easy. Cons The only feature that we had a hard time with RevenueWell was when we were integrating the digital phone system. We struggled during this process of integration and technical support was not that great, and the process was not explained to us properly. Review Source HZ Haley Z. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Satisfied with RevenueWell" February 1, 2022 5.0 Overall, I am satisfied with RevenueWell. It is important to have automated reminders, recalls and text messaging. Pros RevenueWell is easy to use and my favorite features include automated reminders, recall messages, welcome emails with links to online patient forms, campaigns with ability to send bulk emails, and most important of all features, 2-way text messaging. Cons I often get kicked out of RevenueWell and have to log back in. Reason for choosing RevenueWell The reviews and customer service. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) My number one reason was poor customer service from SolutionReach. If you want my business then good customer service is so important. Review Source BS Bernadette S. Office Manager Medical Practice Used the software for: 1-2 years ### "Our Dental office loves RevenueWell" February 11, 2022 5.0 Overall our office uses RevenueWell daily to communicate with our patients. It is easy yo train new employess on this software. Pros RevenueWell software is great for mass communication to our patients. Its features are easy to use. Our patients love email and text appointment reminders. We send a reminder to update patient forms before appointment. We text patients when we cannot reach them instead of leaving a voicemail. Patients love answering text. Patients enjoy receiving birthday and holiday cards. RevenueWell recognizes a new patient and sends a welcome email. Our patients enjoy emails explaining procedures such care after an extraction. RevenueWell is fun! Cons Our office would like to send forms to individual patients who are scheduled after we send our weekly forms update. Reason for choosing RevenueWell Eaglesoft is our software and Eaglesoft recommended. Review Source LG Lisa G. Office Manager Medical Practice Used the software for: 2+ years ### "We love Revenuewell!" February 15, 2022 5.0 Exceptional! We love it! Pros The appointment confirmation and reminder system has saved us so much time and has helped lower the overall number of broken appointments. The ability to text a patient when you need to speak with them about something has shown a much greater response that leaving them a voicemail. Patients seem to respond back from those texts much more than to voicemail. The system is easy to use and has become a vital part of our practice. Cons Nothing. We love everything about our Revenuewell! Review Source NC Nancy C. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent communication software!" February 1, 2022 5.0 Money well spent. Good return on the investment. Pros Revenue Well is excellent for patient communication. There appointment confirmation/ reminders save us so much time. Their recare system helps us so much to keep patients active in our Practice. I would highly recommend their service. Cons Sometimes the software has glitches. However, it is usually fixed in a timely manner. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing RevenueWell Much better program and good support. Review Source JD Janet D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Other products are superior" April 19, 2023 3.0 Pros I appreciate the automated appointment reminders as it cuts out a lot of wasted phone time. Cons Not a fan of RevenueWell, does not integrate as well as similar software to Softdent. Review Source nV nancy V. Front desk coordinator Medical Practice Used the software for: 2+ years ### "Appointment requests" February 10, 2022 5.0 overall super friendly and easy to understand Pros the messenger feature is very handy and easy to use Cons When patient's request an appointment they get a confirmation without us approving if that date is available or not Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Reason for choosing RevenueWell because it partners with patterson Review Source KD Kimberly D. Office Manager Medical Practice Used the software for: 2+ years ### "User friendly" February 1, 2022 5.0 I like that we can send a blast message to fill our schedule Pros Appointment reminders helps us at the Front Desk not have to call each patient to confirm appointments. Cons Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package Switched from [Weave](https://www.capterra.com/p/141842/Weave/) To many problems with their system. Review Source CM Christine M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Revenue Well is like adding a new team member" February 11, 2022 5.0 Revenue Well has made the daily tasks and patient communication in the practice so much easier. It frees up time to focus on other tasks. We use the mobile app for all team members to access their schedules from outside of the office. Pros It was so easy to incorporate the system into the practice. Patients are impressed with the technology and the ease of use. In our busy lives sometimes a text or email is the easiest form of communication. We love having so many options to contact patients. Cons Reviews that could be automatically linked to Google would be nice. Review Source EK Eileen K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Only issue" February 7, 2022 4.0 Pros We love that we can text with our patients!! We also started using the "Forms" feature about a year ago and LOVE IT! Cons We have used RevenueWell for years and are not interested in changing to another platform. We do find that recently there have been more "outage" issues. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.