---
title: "Solutionreach Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Solutionreach Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more."
source_url: "https://www.capterra.com/p/160916/Solutionreach/"
page_type: "product"
language: "en"
---

# 

 Solutionreach Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Solutionreach

## What is Solutionreach?

The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves. And we’re still leading! Let us show you what you should expect from an integrated, patient acquisition and engagement solution! As the individual practices we started out serving have grown, we’ve added specialized features for multi-unit operations. We now support many of the nation’s largest health systems and retail-based networks.

## What is Solutionreach used for?

[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)

Top alternative

Featured

Overall rating

Based on 236 user reviews

Reviews sentiment

Positive

69%

Neutral

10%

Negative

21%

Pros & cons

Streamlined patient messaging tools

Automated workflows boost productivity

Unresponsive and unhelpful support

Frequent unresolved technical problems

Starting price

$329

Flat Rate, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Solutionreach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.solutionreach.com/&name=Solutionreach)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Solutionreach

3.8 (236)

VS.

[4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting Price

$329

Flat Rate, Per Month

Starting Price

$23.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (236)

Ease Of Use

4.6 (859)

Value For Money

3.5 (209)

Value For Money

4.6 (786)

Customer Service

3.5 (216)

Customer Service

4.6 (763)

## Solutionreach alternatives

[4.8 (291)](https://www.capterra.com/p/154785/GoReminders/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/)

## FAQs about Solutionreach

Overview

### What problems does Solutionreach solve?

Solutionreach solves missed appointments, high no-show rates, and front-desk overload by automating reminders, recalls, confirmations, and two-way patient texting. It also fixes slow outreach during closures, schedule gaps, and manual follow-up. Dental, optometry, and medical practices benefit most, especially front-desk staff, schedulers, office managers, and patient coordinators.

Answer based on 111 reviews

Overview

### Which roles and teams benefit most from Solutionreach?

Solutionreach is most used by office managers, practice administrators, and front-desk teams in dental and eye care practices that need to automate scheduling, reminders, confirmations, and patient communication. Clinicians and owners use it to reduce no-shows, improve patient engagement, streamline recall workflows, and maintain daily operational visibility.

Answer based on 235 reviews

Overview

### What company size and industries is Solutionreach built for?

Solutionreach is built for small medical practices, with 97% of reviewers from small businesses and 62% in Medical Practice. It also serves healthcare enterprises, though reviewer use is concentrated in Hospital & Health Care at 18% and Health, Wellness and Fitness at 16%, reflecting a clear healthcare focus.

Answer based on 236 reviews

Features and Usability

### What are the key features of Solutionreach?

Solutionreach includes core patient communication features like appointment reminders, text reminders, and two-way messaging, plus online scheduling and recall tracking for filling open slots and reducing no-shows. Differentiating features include customizable templates, patient surveys and review generation, and integrations with practice management or EHR systems for synced scheduling and outreach.

Answer based on 84 reviews

Overview

### Can Solutionreach reduce phone calls for office staff?

Solutionreach cuts routine confirmation calls and gives many front desk teams more time for patients through texting, email, and automated outreach. Healthcare practices often like the communication options for different age groups, but support by phone gets mixed feedback, with some offices reporting slow callbacks, long holds, and hard-to-reach live help.

Answer based on 34 reviews

Integrations

### Which third-party tools and platforms does Solutionreach integrate with?

Solutionreach integrates with dental and eye-care practice systems including Eaglesoft, Dentrix, MaximEyes, XLDent, and Eyefinity. Reviewer mentions center on appointment reminders, schedule syncing, and patient communication tied to these platforms, with the strongest confirmed connections appearing around Eaglesoft and Dentrix in daily front-office workflows.

Answer based on 28 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Solutionreach?

Solutionreach offers in-person training, live online sessions, webinars, documentation, and videos. Front-desk staff and quick learners often get comfortable fast with daily tasks, while admins and managers may need more time for setup, customization, and integrations. Reviewers describe onboarding as mixed, with helpful tutorials but uneven follow-up and support.

Answer based on 34 reviews

Getting Started and Support

### What customer support options does Solutionreach offer, and how do users rate the experience?

Solutionreach offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and helpful with training and setup, but experiences are mixed overall. Common complaints include long hold times, delayed callbacks or email replies, inconsistent follow-through, and difficult issue resolution.

Answer based on 70 reviews

Features and Usability

### How well does Solutionreach handle appointment reminders?

Solutionreach reduces manual reminder calls and helps many healthcare offices keep schedules full with automated texts, emails, and recalls. Dental and clinic teams often value the time savings and integration with practice software, though some report confusing reminder timing, template limits, location details, and occasional delivery or confirmation errors.

Answer based on 84 reviews

## Pros and Cons

Streamlined patient messaging tools

84% positive reviews out of 55

Most users report patient communication is easier, with texting and mass messaging enhancing responsiveness and convenience.

Reagan H.

Optician, 2 - 10 employees.

"The ease of communication with our patients without having to use our personal cellphones is something that I really like."

Unresponsive and unhelpful support

61% negative reviews out of 61

Most users comment customer support is difficult to reach, unresponsive, and rarely resolves concerns efficiently.

Automated workflows boost productivity

82% positive reviews out of 33

Most reviewers describe staff efficiency as improved through automation, freeing time for patient-focused tasks.

Frequent unresolved technical problems

90% negative reviews out of 41

Most reviewers find bugs and issues persist, with recurring glitches and slow or ineffective problem resolution.

Debbie J.

Marketing Manager, 11 - 50 employees.

"Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help."

## Features

AI summary

Based on 3,002 Appointment Reminder reviews

Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities:

-   **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical)
-   **SMS Reminders** (**60%**)
-   **Appointment Scheduling** (**63%**)

Solutionreach supports all three of the features reviewers value most: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed through text messaging, and manage bookings more efficiently, allowing teams to improve schedule accuracy and maintain a more consistent appointment flow.

Confirmations/Reminders

3.8 (24)

58.33% of 24 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

Appointment Scheduling

2.6 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

HIPAA Compliant

3.8 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Online Booking

3.0 (14)

28.57% of 14 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Calendar Sync

4.1 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Synchronize with other calendars to view mutual availability and schedules

Appointment Management

3.9 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Solutionreach 100 features

### All Features
- 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Automated Responses: Automatic reply functionality for incoming messages
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Availability Indicator: Indication whether a resource is available or protected from allocation
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Sync: Synchronize with other calendars to view mutual availability and schedules
- Call Reminders: Reminders sent via phone voice recordings
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Chat/Messaging: Communicate using direct chat or messages within the system
- Client Database: Electronic storage of stakeholder contact information
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more.
- Electronic Payments: Electronically collect payments for goods or services
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- For Healthcare: Software designed for the healthcare industry
- For Optometrists: Serves Optometrists
- Forms Management: Store, manage and track all forms in a centralized location
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims
- Keyword Tracking: Track and monitor a specific set of keywords
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Mass Texting: Send messages to multiple subscribers at the same time
- Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts.
- Medical Billing: Manage billing and payments for a healthcare provider
- Messaging: Communicate using messages within the system
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Language: Manage and support multiple languages
- Multi-Location: Manage and support multiple locations
- No-Show Tracking: Track and monitor patient no-show rates
- One-to-One Messaging: Send personal messages to clients or attendees
- Online Booking: Book meetings and appointments through a website or digital platform
- Online Payments: Accept and process online payment transactions
- Online Scheduling: Track and organize online shifts
- Orthodontic Charting: Electronic orthodontic records of patients created and stored digitally
- Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more
- Patient Education: Educational and medical resources that are delivered to patients online
- Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health.
- Patient Intake: Patients can register for appointments in advance online
- Patient Management: Managing and tracking patient health, progress, communication, and treatment plans
- Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc.
- Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.
- Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
- Patient Scheduling: Book and manage patient appointments and follow-ups
- Payment Processing: Accept, record, and reconcile financial transactions
- Payment Reminders: Reminders sent for balance/payment due
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Ratings/Reviews: Ratings/Reviews
- Real-time Conversations: Send and receive messages in real-time via an online communication channel
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Updates: Receive system updates as soon as any changes are made
- Records Management: Ability to record, store, update, and retrieve information
- Recurring Appointments: Schedule repeating appointments based on a duration of time
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reputation Management: Monitor and manage customers' perceptions about a business, product, or service
- Rescheduling: Manage the rescheduling of appointments
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Review Monitoring: Automatically monitor and receive alerts for any new online reviews
- Review Notification: Notifies a business when a review is left
- Review Request: Allows businesses to request reviews from their customers
- Review Sharing: Share internal and external reviews on social media platforms
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content
- SMS Messaging: Send messages via SMS
- SMS Reminders: Reminders sent via SMS/text message
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Two-Way Communication: Send, receive, and respond to messages
- Video Conferencing: Connect with meeting participants remotely over video
- Web Forms: Web form that allows users to enter data that is sent and processed for different reasons

---

Get Advice

We can help you find the software with the features you need.

Features

3.8 (236)

3.8

Based on 236 reviews

## Pricing

Value for money

3.5 (209)

Basic

$329.00

Flat Rate,Per Month

Value for money

3.5 (209)

3.5

Based on 209 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.5 (216)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (216)

3.5

Based on 216 reviews

## User reviews

Overall rating

3.8

Based on 236 reviews

Filter by rating

5(107)

4(57)

3(23)

2(18)

1(31)

Mentioned topic

Sorted by most recent

RH

Reagan H.

Optician

Medical Practice

### "Optical Awesomeness"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2026

Overall, I love it, it is super easy to navigate and we have very minimal problems with it. I can say that it is one of the best systems to use for an eye doctor's office!

Pros

The ease of communication with our patients without having to use our personal cellphones is something that I really like. Occasionally we find some bugs and issues, but for the most part there are none. They have great customer support and value for money. Email management and campaigns are also great, and the security is on top!

Cons

I dislike that sometimes it sends out the wrong text messages to patients through our main system, but other than that, there is nothing wrong with it!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PA

Paul A.

Admin

Health, Wellness and Fitness

### "Do not trust this company"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 27, 2025

Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake

Pros

The texting seemed to work okay. The appointment reminders worked generally. The character limit needs improvement.

Cons

BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by sales rep \[sensitive content hidden\] that we could cancel at anytime. I specifically discussed Solution Reach's reputation for pulling this exact tactic--guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, \[sensitive content hidden\], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better. Steer clear.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Robert L.

Dentist

Hospital & Health Care

### "Look elsewhere "

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

February 11, 2025

Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, \[sensitive content hidden\] multiple times promised to help us and get back to us same day and he failed to do so.

Pros

Texting feature works great and is very simple to use.

Cons

Customer service. Is poor. If you have any issues, which all products will, don’t expect a quick resolution.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MT

Megan T.

Office Manager

Medical Practice

### "Solutionreach review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

January 16, 2025

Support is hit or miss some years. Overall I've had a good experience and would recommend them.

Pros

Conversations, recalls, newsletters are all very easy to use. They've helped us a lot over the years.

Cons

I wish it wrote back to our PM "better". It would be more effective.

Alternatives considered

[Prompt Health](https://www.capterra.com/p/197381/Prompt/)

Reasons for choosing Solutionreach

Less expensive for a similar product at the time on implementation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OE

Olivia E.

Patient Care Coordinator

Hospital & Health Care

### "Solutionreach is modern but very specific about scheduling templates"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 2, 2024

Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. This prevents the fully independent scheduling process some patients prefer.

Pros

Solutionreach links with our other software to allow scheduling at our clinic.

Cons

The software is very specific about templates for scheduling, and we cannot differentiate between different appointment types.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Tina B.

Admin Assistance

Medical Practice

### "Admin Assistance"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 29, 2024

It was very good but the price was a little high

Pros

The News Letter are fantastic. A very large selection and easy to use. The SR pay was very helpful.

Cons

The text service needs to be updated. The price was a little high. We have new system which includes phones

Switched from

[Weave](https://www.capterra.com/p/141842/Weave/)

Weave included a phone system at a better price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Julie S.

Owner

Hospital & Health Care

### "Okay product for dental office needs"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

September 16, 2024

We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. Solutionreach is a good product, but I believe there is room for improvement in several areas.

Pros

Ease of use, effective communication and appointment reminder platform for our practice

Cons

Cost was higher than other products that perform as well or better

Alternatives considered

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

Reasons for choosing Solutionreach

Cost at time of signing on as startup practice

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DG

Desiree G.

Patient Care Coordinator

Hospital & Health Care

### "More for slowly patient flow"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

August 27, 2024

Pros

Ease of communication and digital forms.

Cons

The system seemed always to have issues and wasn't very user-friendly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HC

Holly C.

Billing Supervisor

Hospital & Health Care

### "Good Software Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 14, 2024

Pros

Solutionreach is an easy system to navigate. Being able to see the conversation thread is invaluable.

Cons

Occasional errors on sending messages and occasional system issues created problems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LD

Lorry D.

Administration

Hospital & Health Care

### "Poor product "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 7, 2024

Poor overall. Much happier with current solution. Try everything else first before using solutionreach.

Pros

Web based is only pro. BUT Ease of use was not quite there. Often times you would have to call customer service, wait on hold for 20 minutes, and then maybe they would be able to help you. Emails were very very slow to respond to if responded to at all.

Cons

\[sensitive content hidden\], sales agent, and Customer service (based in Philippines) are the worst. They continue to charge you for solutionreach even when you stop using it. Terrible company with terrible ethics and business philosophy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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