# Solutionreach Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Solutionreach Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more. Source: https://www.capterra.com/p/160916/Solutionreach --- # Solutionreach Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Solutionreach ## What is Solutionreach? The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves. And we’re still leading! Let us show you what you should expect from an integrated, patient acquisition and engagement solution! As the individual practices we started out serving have grown, we’ve added specialized features for multi-unit operations. We now support many of the nation’s largest health systems and retail-based networks. ## What is Solutionreach used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 236 user reviews Reviews sentiment Positive 69% Neutral 10% Negative 21% Pros & cons Flexible patient messaging tools Automated workflows for staff Unresponsive customer service experience Frequent unresolved technical problems Starting price $329 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Solutionreach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.solutionreach.com/&name=Solutionreach) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Solutionreach 3.8 (236) VS. [4.7 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $329 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (236) Ease Of Use 4.6 (858) Value For Money 3.5 (209) Value For Money 4.6 (785) Customer Service 3.5 (216) Customer Service 4.6 (762) ## Solutionreach alternatives [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (274)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (1,162)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) ## FAQs about Solutionreach Overview ### What problems does Solutionreach solve? Solutionreach solves missed appointments, heavy front-desk call volume, overdue recall follow-up, and slow patient outreach by automating reminders, confirmations, recalls, and two-way texting from the practice number. Dental, optometry, and medical front-desk teams, schedulers, and office managers benefit most by reducing no-shows, filling schedules faster, and freeing staff for in-office patient care. Answer based on 111 reviews Overview ### Which roles and teams benefit most from Solutionreach? Solutionreach is most used by office managers, practice administrators, and front-desk teams in dental and vision practices that need to automate scheduling, reminders, recalls, and patient communication. Dentists, optometrists, and owners use it to improve patient retention, reduce no-shows, streamline follow-up, and keep daily operations running efficiently. Answer based on 235 reviews Overview ### What company size and industries is Solutionreach built for? Solutionreach is built for small medical practices, with 97% of reviewers from small businesses and 62% in Medical Practice. It also serves healthcare enterprises, though reviewer use is concentrated in Hospital & Health Care at 18% and Health, Wellness and Fitness at 16%, aligning with patient communication and scheduling needs. Answer based on 236 reviews Features and Usability ### What are the key features of Solutionreach? Solutionreach includes core patient communication features like appointment reminders, text reminders, and two-way messaging, plus online scheduling and recall tracking. Differentiating features include customizable templates, patient surveys and review requests, and practice management software integrations. Reviewers often highlight automated confirmations, mass messaging, and time savings for front-desk staff. Answer based on 84 reviews Overview ### Does Solutionreach reduce phone calls for front desk staff? Solutionreach cuts routine reminder and recall calls by shifting patients to text, email, and automated outreach. Front desk teams often value the time savings and flexible communication options, especially for busy practices, but support-related phone access draws frequent complaints, with some offices reporting long waits, poor follow-up, and hard-to-reach live help. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Solutionreach integrate with? Solutionreach integrates with dental and eye-care practice management systems including Eaglesoft, Dentrix, Eyefinity Practice Management, MaximEyes, and XLDent. Reviewer feedback most often mentions Eaglesoft and Dentrix for appointment reminders, scheduling updates, and patient communication, with additional connections noted for optical and specialty practice workflows. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on Solutionreach? Solutionreach offers in-person training, live online sessions, webinars, documentation, and videos. Front-desk teams and quick learners often get productive fast with reminders and messaging, while admins and less technical users may need more time for setup and customization. Reviewers describe onboarding as mixed, with helpful tutorials but inconsistent follow-up and support. Answer based on 34 reviews Getting Started and Support ### What customer support options does Solutionreach offer, and how do users rate the experience? Solutionreach offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: many describe helpful, knowledgeable staff, effective training, and quick fixes, while others report long hold times, delayed callbacks, inconsistent follow-through, and difficulty resolving account or technical issues. Answer based on 70 reviews Features and Usability ### How well does Solutionreach handle appointment reminders? Solutionreach reduces manual reminder calls and helps healthcare offices keep schedules full with automated texts, emails, recalls, and confirmations. Many dental and clinic teams like the time savings and patient communication, though some report template limits, unclear location details, duplicate or mistimed messages, and occasional delivery or confirmation errors. Answer based on 84 reviews ## Pros and Cons Flexible patient messaging tools 84% positive reviews out of 55 Most users report patient communication is streamlined with easy, HIPAA-compliant texting and mass messaging options. Reagan H Optician, 2 - 10 employees. "The ease of communication with our patients without having to use our personal cellphones is something that I really like." Unresponsive customer service experience 61% negative reviews out of 61 Most users comment customer support is difficult to reach, slow to respond, and rarely resolves concerns effectively. Automated workflows for staff 82% positive reviews out of 33 Most reviewers find staff efficiency improves through automation, freeing time for in-person patient care. Frequent unresolved technical problems 90% negative reviews out of 41 Most reviewers indicate bugs and issues persist, with slow fixes and recurring software errors disrupting workflows. Debbie J Marketing Manager, 11 - 50 employees. "Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 3.8 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 3.0 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform HIPAA Compliant 3.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 3.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Messaging 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Communicate using messages within the system Calendar Sync 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Solutionreach 100 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Synchronize with other calendars to view mutual availability and schedules Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Electronically collect payments for goods or services Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Software designed for the healthcare industry Serves Optometrists Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Checking eligibility of patients for different insurance claims Track and monitor a specific set of keywords Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Manage billing and payments for a healthcare provider Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Track and monitor patient no-show rates Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track and organize online shifts Electronic orthodontic records of patients created and stored digitally Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Reporting on how each user, task or process has advanced since its initiation Ratings/Reviews Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Connect with meeting participants remotely over video Web form that allows users to enter data that is sent and processed for different reasons Get Advice We can help you find the software with the features you need. Features 3.8 (236) 3.8 Based on 236 reviews ## Pricing Value for money 3.5 (209) Basic $329.00 Flat Rate,Per Month Value for money 3.5 (209) 3.5 Based on 209 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (216) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (216) 3.5 Based on 216 reviews ## User reviews Overall rating 3.8 Based on 236 reviews Filter by rating 5(107) 4(57) 3(23) 2(18) 1(31) Mentioned topic Sorted by most recent RH Reagan H. Optician Medical Practice ### "Optical Awesomeness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Overall, I love it, it is super easy to navigate and we have very minimal problems with it. I can say that it is one of the best systems to use for an eye doctor's office! Pros The ease of communication with our patients without having to use our personal cellphones is something that I really like. Occasionally we find some bugs and issues, but for the most part there are none. They have great customer support and value for money. Email management and campaigns are also great, and the security is on top! Cons I dislike that sometimes it sends out the wrong text messages to patients through our main system, but other than that, there is nothing wrong with it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Paul A. Admin Health, Wellness and Fitness ### "Do not trust this company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 27, 2025 Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake Pros The texting seemed to work okay. The appointment reminders worked generally. The character limit needs improvement. Cons BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by sales rep \[sensitive content hidden\] that we could cancel at anytime. I specifically discussed Solution Reach's reputation for pulling this exact tactic--guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, \[sensitive content hidden\], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better. Steer clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Robert L. Dentist Hospital & Health Care ### "Look elsewhere " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 11, 2025 Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, \[sensitive content hidden\] multiple times promised to help us and get back to us same day and he failed to do so. Pros Texting feature works great and is very simple to use. Cons Customer service. Is poor. If you have any issues, which all products will, don’t expect a quick resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Megan T. Office Manager Medical Practice ### "Solutionreach review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 16, 2025 Support is hit or miss some years. Overall I've had a good experience and would recommend them. Pros Conversations, recalls, newsletters are all very easy to use. They've helped us a lot over the years. Cons I wish it wrote back to our PM "better". It would be more effective. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing Solutionreach Less expensive for a similar product at the time on implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OE Olivia E. Patient Care Coordinator Hospital & Health Care ### "Solutionreach is modern but very specific about scheduling templates" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 2, 2024 Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. This prevents the fully independent scheduling process some patients prefer. Pros Solutionreach links with our other software to allow scheduling at our clinic. Cons The software is very specific about templates for scheduling, and we cannot differentiate between different appointment types. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tina B. Admin Assistance Medical Practice ### "Admin Assistance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 29, 2024 It was very good but the price was a little high Pros The News Letter are fantastic. A very large selection and easy to use. The SR pay was very helpful. Cons The text service needs to be updated. The price was a little high. We have new system which includes phones Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave included a phone system at a better price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Julie S. Owner Hospital & Health Care ### "Okay product for dental office needs" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 16, 2024 We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. Solutionreach is a good product, but I believe there is room for improvement in several areas. Pros Ease of use, effective communication and appointment reminder platform for our practice Cons Cost was higher than other products that perform as well or better Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reasons for choosing Solutionreach Cost at time of signing on as startup practice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Desiree G. Patient Care Coordinator Hospital & Health Care ### "More for slowly patient flow" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 August 27, 2024 Pros Ease of communication and digital forms. Cons The system seemed always to have issues and wasn't very user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Holly C. Billing Supervisor Hospital & Health Care ### "Good Software Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2024 Pros Solutionreach is an easy system to navigate. Being able to see the conversation thread is invaluable. Cons Occasional errors on sending messages and occasional system issues created problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Lorry D. Administration Hospital & Health Care ### "Poor product " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 7, 2024 Poor overall. Much happier with current solution. Try everything else first before using solutionreach. Pros Web based is only pro. BUT Ease of use was not quite there. Often times you would have to call customer service, wait on hold for 20 minutes, and then maybe they would be able to help you. Emails were very very slow to respond to if responded to at all. Cons \[sensitive content hidden\], sales agent, and Customer service (based in Philippines) are the worst. They continue to charge you for solutionreach even when you stop using it. Terrible company with terrible ethics and business philosophy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160916/Solutionreach/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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