Solutionreach

Solutionreach


4 / 5
139 reviews

Who Uses This Software?

From single practice to enterprise size companies.


Average Ratings

139 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Pricing Details
    Pricing Includes SR Platform and SR Conversations
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Solutionreach
  • www.solutionreach.com/
  • United States

About Solutionreach

Solutionreach is revolutionizing the patient-provider relationship. Why? Because we get it. We know providers want meaningful patient relationships. Thats why we created the leading patient relationship management platform. Weve partnered with 23,000 healthcare organizations to empower providers with the tools they need to maximize patient relationships and foster loyalty.


Solutionreach Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking
  • Appointment Management
  • Before & After Pictures
  • Claims Management
  • Inventory Management
  • Patient Billing
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Scheduling

Solutionreach Reviews Recently Reviewed!


Loving this Assest

Nov 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes. We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what's going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can't be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It's like having another front office personnel covering the things that may fall through the cracks or things you don't have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company.

Pros: Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc

Cons: Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting.

Solid product, great customer service, but the costs keep adding up

Oct 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped.

Pros: SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients.

Cons: Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal.

RUN FOR THE HILLS!

Sep 19, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons: Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices.

When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

Overall: Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Disappointed

Oct 08, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company.

Pros: When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues.

Cons: Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue.

They may be reaching for solutions, but with alligator arms.

May 13, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I am trying to get some things resolved and they tell me a lot about how busy they are and they can't get to it today. You know what, don't tell your customer that, we are all busy!

Pros: Not much yet. It does sink with my data base. But even so it makes so many mistakes and the reminders are so ambiguous it is crazy.

Cons: I have NEVER had so many patients go to the wrong office as I have since I have been using your email and text reminders. I was told by the sales person that your product would be a benefit to me and my patients. It has proven to be the opposite. It is irritating a ton of my patients and I am exhausted from hearing and dealing with my patient's complaints who are angry because your reminders do not make it clear as to which location their appoint is scheduled. When they finally make it to the correct location they are angry and their appointment is over. So, I get to figure out how to accommodate them when it is now time to seat the next patient. Basically, I get to work double time under a huge stress load. Their design team is horrible. If you like crappy looking emails sent to your patients then solution reach will make them for you. I find it ironic that their name is "solutionreach" because they cannot seem to come up with solutions to fix simple software and design issues. All you get from these guys is "nope, can't do that, no, sorry, can't and so on. I have never seen a company be so reluctant to try new things to reach a solution that might benefit their customer and their patients. Do not sign a contract with these people

GLITCHY & EXPENSIVE

Jan 04, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it.

Cons: SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider.

Overall: None

Solutionreach can assist in managing your Social Media interaction

Feb 24, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.

Pros: Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.

Cons: Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.

Bad Overall

Jan 29, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I hate you all!

Cons: Costumer service stinks! Impossible to get a hold on to anyone! Worse yet, they don't even have a phone number to call! If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all! And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Absolutely AMAZING

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides

Cons: The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself.

Overall: A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course.

Solutionreach

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Overall: Overall experience is a positive one!

Customer Support is Incredible!!!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I must say that calling support is actually enjoyable. I have never encountered anyone who doesn't go the extra mile to help, Everyone shows an honest interest in my questions and always makes sure all my needs are taken care of. Kudos to Solutionreach Support

Pros: What I love most about Solutionreach is the ease of use. The time saving component in itself is amazing where confirmations are concerned. The ability to reach all of your patients with a simple keystroke is the best! Newsletters are a great way to keep everyone in your practice updated on whats happening in the office. Knowing that patients are contacted for recare is a huge plus also

Cons: My least favorite thing about the program is being able to better control when confirmations are sent. If a patient schedules an appointment within the next two weeks, it is fabulous for them to get a reminder immediately, however, if that appointment is scheduled for 6 months out, it is really not beneficial as they confirm and then do not receive any additional confirmations.

The company has been great to work with and we have integrated seamlessly with their software

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.

Cons: One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company.

Overall: Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do.

Changed our practice forever.

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients.

Pros: I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines.

Cons: I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively.

Things have only gotten better.

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product has helped our office become more efficient, and has saved us hundreds that would have been spent on recall post cards and staff time used to call patients about appointment reminders and eyewear notifications.

Cons: While they have been pushing out a lot of new products, they have been quite glitchy. We like where they are headed, there have just been a few bumps on the road to get there. Once they have ironed out the kinks, I'm sure everything will be smooth sailing again.

Overall: This product has allowed us to engage with our patients on a scale that we couldn't imagine before. We are more accessible, which allows us to respond faster and in methods that work best for our patients.

Excellent way to communicate with patients

Jul 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Appointment reminders have drastically reduced the amount of no-shows, and the direct messaging makes it easy to text patients on our short-call list for last minute appointments. It's entirely customizable--from the wording of your reminders to how often they go out. They even let you customize if you want to send by text, email, or both in case your patient has a preference!

Cons: In the "Conversations" feature, appointment reminders go out but often don't include the name of who in the appointment is for. This can be a little confusing for families where one parent is getting the reminders for the kids. They usually end up calling to clarify.

Anytime help is needed they are there. Our office reaches many of our patients this way.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automated nature of the system. With a few initial set ups you can use the system to do much of your busy time consuming phone work for you. If you really want to get your monies worth then you can also use the newsletters and different options to add more to your experience.

Cons: The only real con I have ever noticed is just like everything these days there are add ons. I personally would just prefer the whole package be offered at one cost. I understand though that some offices prefer to piece their products together so this is why it is offered this way.

Overall: Automated patient communications.

An excellent tool for our office, it's as if I hired another staff member for less cost.

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Automically send appointment reminders(as often as you require) also send birthday greetings. The added feature of SR conversations is very cool, it's as if the patient can text a friend at the office instead of calling for a quick question. Also love the newsletter feature.

Cons: I would prefer to have more than one designated customer service agent on our account. Sometimes we have to wait up to an hour for an answer to a question or issue we may have.

Overall: Our patients love the appointment reminders, we have one go out as soon as they are scheduled, then 24 hours in advance and then again 2 hours prior to their appointment.

We tried others in the past and happily tossed them away 5 years ago. LOVE Solution Reach!

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Advanced notifications and ease of sending out mass notifications if a physician is out sick or weather shuts us down.

Cons: Like all "computer-types" when they work they are great and when they are down its a nightmare. Luckily we haven't had many times when Solution Reach has went down and they couldn't get us back up and going immediately.

Overall: Less time spent on the phone to remind patients about appointments. Less time stuffing/stamping recalls and the ability to send out mass notifications in case of illness or weather delays or cancellations.

Extremely helpful!

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They do a lot of my daily tasks that would normally take a lot of time that I could be using elsewhere. So nice, and they integrate iPads into the system for our new patient forms, makes it generally quick and easy to check in a new patient. LOVE IT!!

Cons: There is a charge for any new feature that I think should be part of the whole. It's not terrible, some of it we are fine without, but it would be nice.

Overall: Saves me time and money! Frees up some time to do other work that would otherwise be on the "back burner".

Great Experience

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how our communication with patients has improved and therefore our no show patients has decreased! The website is so easy to use and if I ever have any questions I know that customer service is always going to be professional and helpful!

Cons: The only con to the website is that is doesn't update often enough I feel. We can delete an appointment and if Solutionreach doesn't update it will send them a confirmation even though they have already cancelled the appointment.

An innovative patient communication platform!

Nov 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The company has great outlets available to give your feedback and to chat with other solution reach users and solution reach employees.

Pros: Appointment reminder options and tablet app for patients to fill out their paperwork, customer service is great-never have to wait long to speak with someone on the phone or online chat.

Cons: The extra features/products being added are an additional cost on top of monthly fee, part of the integration with our practice management software could be better.

Great way to communicate with patients

Jul 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reminders are fantastic! Very easy to customize how often messages go out via both text and email. The surveys and reviews are helpful as well. Tons of options for staying in touch with patients via newsletters and social media.

Cons: Additional costs for new features; there are occasions where messages have trouble getting through--be it patient confirmations coming in on our end or patients receiving messages for appointments they've already rescheduled.

DONT GET YOURSELF IN A NIGHTMARE!

Aug 13, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Look for another company! You have been warned!

Pros: Everything they explain, when they show it to you, looks good! If wish they could have more trained staff to handle and answer the questions.

Cons: The text appointment reminders feature that sends multiple text to the patients to the point they have received 4-6 text in one same day. I lost patients because of the system doing so almost every day, even when we took the patients out of the schedule! Bad service! They will not return your call and when they do, they say they have up to a month to do something about the issue. They are nice only the day they present the product to you! Don't sign the 2-year contract because they will not let you stop it and will make you pay the whole 2 years even if their product is crap!

Solution Reach is so easy to use and their customer service is outstanding!

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Solutionreach is so user friendly and if there is ever something that I don't understand I can easily reach a representative to explain whatever I'm having trouble with or a demo to show me.

Cons: sometimes there is a lag between Solutionreach and Eaglesoft but its gotten significantly better in the last year.

Overall: we use the auto reminders which saves us a lot of time on calling all the patients, and Solutionreach Conversation which has saved us a lot of failed appointments.

HORRIBLE! Run away as fast as you can!

Aug 01, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It reached some of our patients some of the time. Text message and email options allowed for multiple ways of reaching people.

Cons: Service often did not work effectively and it often lost sync with our database. Customer service line has a message to send a chat through their website and the website chat is always turned off... horrible customer service. Only had a responce when we asked to cancel

Overall: Infrequent confirmation of appointments

Overall Solution Reach is a great product that offers many attributes to a practice.

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the communication options it offers our practice and our patients. Solution Reach allows us to easily confirm and adjust appointments for our patients to each person's specific needs, whether it's through phone, text, or email.

Cons: The one downfall of Solution Reach is the lack of ability in modifying the smart reviews. It's a generic message that cannot be personalized to each practices individual needs.

This software has changed how our office communicates with patients.

Jul 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having the ability to text patients one-on-one in real time. We are training our patients to text us now...it's wonderful! Also, the campaigns are life-savers when it gets super busy in the office: I can take my time to create and schedule marketing newsletters when it's not busy in the office so I don't have to worry about sending it out when it gets busy.

Cons: It's a bummer that the Schedule doesn't tell me what the patient is coming in for: it's important to be able to see if a patient is coming in for a Dispense or an Exam. I create groups based on this criteria daily, so it would be great to know.

Overall: The benefits are seemingly endless: quicker communication with patients allows them to feel that their needs are important and they're being heard.

Awesome program

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked being able to confirm patient's appointments without having to call them. I can communicate important messages to patients if they are unable to answer the phone.

Cons: I do not like the fees. It is relatively more expensive than other programs that do the same thing. If you want other functions they are an added on fee.

Overall: I would recommend solution reach to other dental practices. I had a good experience with them. It is user friendly and is not too complicated to use. If you are just looking for appointment confirmations and communication between patient's this is the software for you.

doesn't integrate well with Curve. Also can't reach support. Must email for a return call.

Feb 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It had a great reminder schedule and even sent sweet birthday messages. helped out patients remember their appointments even the day of.

Cons: You could not get a hold of support when you needed them. No way to even call in. You get a message stating they are not taking calls, to please email them your request. It took 4 days for a return call. Also did not integrate with Curve for Recare Reminders

Great product

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of use on line and being able to customize most things

Cons: I did not like that I could not customize reminders for patients. Some patients seem overwhelmed by the reminders and would be nice to be able to customize it on our end. Also, I don't like that reviews could not get pushed directly to search engines or review sites without having to pay more.

Overall: Was great for the most part

We love Solution Reach

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, makes contacting and communicating with patients easier and more efficient. Cant imagine going back before we had solution reach

Cons: I don't like that if the patient has a land line and an email or cell number that the landline doesn't get messages. We have some older patients that do like the reminders on their cell phones but also still want a call on their landline

Great program and awesome customer support

Jul 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to communicate via text with this software! Not everyone has time to answer the phone or give you a call back to confirm their appointment.

Cons: I wish the whole system was able to update in real time and not have to wait for it to sync every couple of hours.

Overall: Love that our patients can schedule online at any time day or night and that we can text our patients to remind of their appointments.

Awesome

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything this program offers your practice. Including the different ways to communicate with your patients. Each patient has different needs as far as communication and with SR you can achieve that.

Cons: The worst thing with this program is only if you try and learn it all on your own it's a little bit of a challenge, its best to join in the informational webinars!!

What an awesome program for retaining current patients and marketing new ones!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients.

Pros: Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice.

Cons: Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews!

Helped us fill last minute holes in the schedule.

Mar 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We could send out email and/or text blasts to promote an event going on or to fill a last minute schedule change. Similar reminder systems require you to create a mailing or call list before doing this. If solutionreach integrates with your software, they can pull unscheduled patients into a list for you.

Cons: It does not intergrate well with MOGO software and it is fairly expensive. I thought that using a reminder systems would cause our no-show rate to disappear but unfortunately it still exists.

THE WHOLE PACKAGE!

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, covers all the bases, able to personalize, connects with our scheduling system to grab patient info

Cons: Customer Support is iffy sometimes (has gotten better in 2018), a little too much going on in some pages

Overall: Increased patient retention by reminder notices and increased communication with patients. More patients schedule ahead of time, contact to reschedule faster, less no shows.

I love the software, Some of the customer service is so bad I think of changing, But the features keep me.

Oct 10, 2017
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Wish customer service that actually deal with current customers were better trained. More "on the same page" and possibly don'y frankly LIE for the sale.

Pros: Keeping our hygiene schedule 100% FULL> Went from multiple no-shows a day to 1 in a "blue moon". SO Much better!

Cons: Customer Service is overall terrible. There are the one here and there that are great! BUT, Overall, They seem to not know how to deal with current customers or care if they keep them. Felt often as if i were "just another number" and was o the phone just "for the sale

Makes Communication Easy

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to communicate with patients and how much time Solution Reach has saved me.

Cons: I wish that the SR Conversations had the option to only use the inter-office communications. We are an office of 24+ and not all of the staff needs access to the patient communication system. I feel like that would cause a lot of issues. But I would really like to use the SR Conversations for inter-office communications. The system we currently use has to be used IN the office. We have some staff members that sometimes work outside of the office and it would be nice for them to be able to be included in the day to day office communications

Saves us time from calling everyone

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it means I don't have to call each and every patient to remind them of their appointments. This saves us a lot of time in the office throughout the day

Cons: When people opt out or tell us they don't like it, or they yell at us for "so many reminders" like we are personally calling and texting all the time

Excellent communication tool

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Conversations, that turns your office phone number into a text capable number is the best feature. I also love the reminders for the patients.

Cons: Not much, maybe would be better if it could be used with android tablet and not just an ipad. I cannot really think of any other con for this product. It is wonderful.

What a great system for Doctor's Offices

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Appointment Reminders going out daily to our patients and monthly Newletters that can go out of all of our patients

Cons: Software Aggreement with our Software Company that happened after we had been with Solution Reach for several years. They could work it out to keep them.

Overall: Keeping in touch with our patients on a daily bases.

Capterra loader

It has been a great value to our practice.

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.

Cons: The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.

Good Features but Costly

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: They have some really good features like texting patients and the site is easy to navigate

Cons: There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

This program made our practice run more efficiently.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is very user friendly and truly helps with keeping up with the electronic world we live in.

Cons: Patients would sometimes get more reminders than they necessarily wanted. I Do believe you can change your settings on this though.

Overall: It helps us reach our patients in the easiest way. Extremely user friendly!

Ease of contacting patients, no so good on us receiving text

Jul 17, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of how the patients are contacted

Cons: We have used this product for about 3years. The patients are still telling me that they have "responded to the text" however I do not get an email advising of the patients response. Rather it be confirming, cancelling or texting me a reason why the need to reschedule.

Rip-off Customer Service

Apr 24, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ???

Cons: Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer.

Highly recommend

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows Front desk to have more time to focus on patient care rather than sitting on the phone confirming appointments. Also extremely helpful in communicating with patients.

Cons: Can sometimes be somewhat overwhelming because there are so many great features that you want to be able to utilize.

Easy software to use but the SR Reviews is not my favorite. You can only use the app w/apple

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Appointment confirmations is my favorite. I's so nice not to have to think about confirming appointments for patients. I also love the SR Conversations. It's really nice to be able to text a patient fast and easy.

Cons: SR Reviews is not my favorite. I think it has a lot of potential but it's not working with our office. I've spoken to customer service DOZENS of times and the issues have not been resolved....

Overall: Appointment confirmations, text capability

Best patient engaging software

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Great to send reminders to patients about upcoming appointments. Easy to create and send newsletters and notifications to everyone or a specific group.

Cons: Was hard to set up initially. Tech support members change often and many times we have to do an online chat to resolve issues.

SolutionReach takes confirmations off our plate and allows the patients to communicate digitally with ease.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can communicate more fluidly with patients in real-time through text message and email. We are also able to send out surveys that they can respond on their phone. They can request appointments as well.

Cons: The price points for their service could make it prohibitive for some offices. Also, if the computer goes down or the server goes down, their software won't communicate and with eaglesoft it sometimes has glitches.

Easy to use, perfect for our office.

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how we can communicate better with patients. The software is easy to use, our patients love getting the text or voice mail reminders.

Cons: As far as cons about this software, non that I can think off. If I have a problem there is always a solution most of the time is human error.

Solution Reach as your solution

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very comprehensive for staying in contact with customers

A lot of options from which to choose for methods of reaching customers

Customizable

Cons: Often times a company that tries to do everything, succeeds in only doing a few things great and often times end up being mediocre. There are some improvements that could be made, but overall a good software company

Overall: Excellent customer service - they are there quickly when you need them.

Front Office Coordinator

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we really like as a practice is how easy the program is to use. And when you don't understand something customer service is great about helping out

Cons: Don't like being charge for every "new" thing that comes out would like to pay flat rate for updates

Use for reminders and communication with patients regarding Pediatric Office

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is pretty well all inclusive - it does everything from reminders, call-backs, confirmations, and follow-up reviews. Great system.

Cons: It would be awesome to be able to incorporate a check-in process and info verification. Aldo would be way cool if SR was able to run eligibility and benefits on Insurance coverage :-)

Overall: Automating Reminder Calls were what motivated us to start, and there's so much more tht came with it!

Solutionreach has been nothing short of phenomenal. It has increased our production.

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I don't have to spend time calling to confirm patients or calling patients to inform them that their glasses or contacts are ready. I love that patients can confirm their appointments from the text or email. I love that the patients LOVE the convenience of not having to return a phone call. I love the newsletter feature and the staff at Solutionreach is great about helping develop an eye catching, informative newsletter that I was able to send out for #NationalSunglassDay, even when I requested help at the last minute.

Good appointment confirmation program

Sep 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1)automated confirmation for patient appointments. 2) one of a few tools to assist with recall due date tracking and management. 3) great customer service.

Cons: Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall: I like that it has cut down on the confirming the appointments for the office. it has assisted in reducing the no-show rate but 1/2. We have been able to send out messages when we have large amounts of openings with the click of a button reaching more people in less time closing those large holes and making the day productive in a shorter an=mount of time then when we did not have it.

I have used this product in the office for over a year now and am very satisfied.

Oct 04, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like having the ability to log on to the system from in or outside the office to reach our patients when we need to close due to weather. It is great to reach the entire patient population with one message.

Cons: Customer service . I prefer to have a contact with each vendor I work with it is frustrating to have to just call and get the rep of the day when you have an issue.

Overall: Our no show rate has decreased.

We have had a great expericence and noticed that the amount of no shows have gone way down!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use! Love that I can see what the pt is thinking and make changes to our procedures. Great job!

Cons: Can not chose between your CL are in or your glasses are in. Would like to have that option to make it easier for our pts that got both

Never responded back after trying to cancel service

Feb 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of online daily use as the person that used it, as well as the campaign letters you were able to send out.

Cons: The monthly expense of the software - once we tried to cancel, then they were wanting to give us a promotional deal...frustrating that they didn't offer it sooner.

Overall: Daily reminders, patients confirmations through emails, text messages and phone calls - They would generate a post card as well if we needed.

Solutionreach - Satisfied Customer

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use several of the products offered and am happy with everything. I use the unlimited texting, communication, Surveys and Reviews.

Cons: There are a few reporting restrictions; unable to sort reviews/surveys by calendar week/month/year. Hopefully, they are working on this feature. It is all or nothing currently.

Overall: We had only had a few issues in 1 1/2 years. When we do, customer services has helped us.

Our office loves it!

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy way to communicate with patients! I love setting up custom groups to send messages to! Patients love the birthday message!

Cons: Some patients think they get "too many messages". Others love the reminders. That's the only con we have!

They will lock you into a contract.

Oct 16, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I won't use this company anymore.

Cons: They will bind you with contract automatically every year even if you have use this company 2-3 years. No communication with Sprint mobile. No google or yelp review available. Very slow update with Eaglesoft

Excellent company, people, product

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything they do, I (we all) love. We have never had better communication with our patients.

Cons: every office does not use it, that is the only con.

Overall: 3 years perfect service full schedule, less cancellations, less holes in the scheudule

haaaaaaaamazing! ;)

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Especially that we can text patients. Our patients rave about the service. They love it.

Cons: Nothing for now. I truly love everything about them. Any issues I have I contact them directly and they usually fix the problem.

Beneficial to our practice.

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to notify patients effectively improvement in kept appointment percentage, good notification system.

Cons: Sometimes it fails to sync but the IT department is responsive and fixes issue quickly to maintain consistence.

Unethical liars

Dec 14, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: This company will steal your money

Pros: It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons: The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Customer and primary user for 2 years LOVE IT!

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had several other office sign up and love solution reach since we have been using and they all love it!

Pros: Direct messaging and group messaging are excellent. When there is a bad accident or we need to cancel or fill several appointments.

Cons: Lack of online fillable forms, the portal view from the patient side is a little outdated and should have each family member on its own tab. Minor details though

We have had great experiences with SolutionReach. Would highly reccomend!

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love that we no longer spend 2 to 4 hours on reminders calls. It's also been great for patient engagement, as well as sending out newsletters.

Cons: It would be really great if the SR conversations and SR reviews were included with the monthly premium that we already pay. I am very interested in adding that service, but have been reluctant because of the cost

A 5 STAR "MUST HAVE" FOR YOUR OFFICE!

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SR CONVERSATIONS IS AN ASSET TO HAVE!!!

Pros: SO EASY TO USE AND IF EVER NEEDED...A TERRIFIC CUSTOMER SUPPORT TEAM THAT ALWAYS PROVIDE FANTASTIC SUPPORT. CONFIRMATIONS ARE SO EASY AND COMMUNICATION WITH THE PATIENTS QUICK AND EFFECTIVE!

Cons: NOTHING. SOLUTION REACH IS THE MOST COMPREHENSIVE PATIENT COMMUNICATION PLATFORM I HAVE EVER SEEN (AND IVE SEEN THE COMPETITORS!).

Our experience has been very simple for the most part.

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to customize the way I communicate with each patient. I also have liked being able to text our patient, even though there are still a few bugs.

Cons: At this particular moment, conversations.. there are still some annoying bugs. I don't like how it will tell me I have a message a few min before actually receiving the message.

Great product for businesses

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The different options available to communicate to patients has really helped our office out.

Cons: The lack of images and templates offered for email blasts is what I like least

Solution reach is life changing

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Convenience, easy to use, user friendly, makes it easier to connect with patients and patients to connect with us!

Cons: Wish I could share reviews to Google or Facebook.

Overall: Amazing

Good product but...

Apr 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.

Cons: It is so hard to reach a live person. First it makes you search for your answer, then you can do an online chat however, there is not a phone number to reach them on the help site. You have to convince the online chat tech to give you a phone number to call. Also I would love updated training .

Overall: It saves man hours having the reminders go out automatically!

All positive with my experience very insiteful

Jul 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love the appointment confirmations, the ability to read reviews on how out patients view us, the birthday reminders, and the way we can push different products.

Overall: everything

So far has been great!

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer support is always available, love their screen sharing interaction and conversations has change the game.

Cons: That it doesn't have the option for another language in any part of their software. Plus we have to make sure our notifications are working, had our eyewear notifications not working since 2016

SR has been really easy for us to implement

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves our staff from having to make SEVERAL phone calls to patients. the good thing about this is it allows our staff to focus on getting other tasks done

Cons: nothing i have noticed as of yet. the only "small" thing i noticed was patients were getting alerts when they didn't need to. but that was fixed.

Rough start with switching over from demand force, but great now.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is very easy to use. A lot of awesome features. You can even get them to assist you with the newsletters and more complicated features.

Cons: Very different from our previous software. It was hard to learn the new way to create newsletters and campaigns. That platform could be changed a little

Did Not Integrate with Our Practice Management Software

Jun 07, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: One of our employees suggested it, because her nail salon used this service. It automatically texted her a reminder for her appointment, let her confirm electronically, and even had an interactive map. The rep showed us many features that would have been wonderful for any business, but unfortunately, it did not convert our database correctly, and we discontinued using after a month.

Cons: Our dental software is Daisy, and SolutionReach claimed it would integrate with our practice management program to send reminders to previous patients that had missed cleanings, etc., but it ended up sending postcards to EVERY patient we had ever seen. It created unneeded chaos.

Overall: Frankly, we went back to our previous product. We understand it works well for a variety of applications, it just didn't play friendly with the current structure of our practice.

very pleased with all functions

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, compatibility, customized settings, linking between website and social media sites, newsletters, texting patients via Conversations is amazing!

Cons: The constant software updates for SolutionReach Conversations is a little annoying at times since our IT guy has to come in and do them.

We have really enjoyed Solutionreach. The communication aspect has been really great!

Jul 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We LOVE the text reminders! They're great as far as ease of setting up the schedule of how many reminders are sent and how often. The patients really love them as well.

Cons: I could still use a little help with creating groups, but not I think that's the only thing that could be considered a "con."

One of another patient reminder systems, which works pretty well but has poor support

Jul 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Can go back pretty far to find patients who have not presented to the office for a long time. Email and text reminders, as well as birthday greetings and other important dates for the patient can be automated. Decreases the workload of the clerical staff.

Cons: When it works well, it works great. Learning curve is a bit steep, though. Also, the support is very poor. It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

Saves our office time and money!

Apr 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic!

Cons: I do not like that there are not more customization options available per different patients. Or that we can not schedule messages to go out ahead of time. Also, our sync has failed at least twice since we have had it so we have to almost "babysit" it daily to make sure it is still synced.

Great alternative to appointment confirmations/recalls!

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Recalls and appointment confirmations. Customization is great also. You can have them send out 100 recalls a day or just make that total weekly.

Cons: We have had issues with interfacing. Our system AMD does not always stay connected with Solution Reach and we have to re-interface.

Its nice having this

Dec 21, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons: Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

I think Solution Reach is Great! Everyone that I have come in contact with has been great and very helpful!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Solution Reach is the time that it save me from having to make daily calls to confirm appointments.

Easy to use

Dec 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Helps free up time to do other task needed to be done in the office. Without it I would be on the phone all day trying to confirm and call recall

Cons: We wish it would continuously send messages even after the limit is exceeded. If there is a way to do this, I am unsure how

It's Awesome

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SIMPLICITY! I LOVE IT! It makes the day-to-day communication extremely efficient with our patients. I like how easy it is to customize settings and preferences. No patient is the same, so why not taylor settings based on individual preferances. We can reach patients so much more quickly which takes less staff time and our patients love it too!

Cons: It does not interface with our current scheduling system, I hope with time they are able to sync up. Until then, this means we have extra info in two places and sometimes we have to check one or both system to find what we are looking for. I know they have integrated with other EMRs etc, hopefully they sync with IntakeQ in the future!

Overall: Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Worst customer service!

Feb 08, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: -Appointment glitches -Does not let you text patients back -Does not let you edit appointments -Will constantly send reminders to patients that already confirmed. -There is no customer service phone number (had to contact them through sales). -Nobody returns phone calls.

Very Unhappy

Oct 25, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Haven't found one yet. So far our interaction with customer support and all the functions of this software are inferior to Demand force. I wish that it was not true but that is our experience.

Cons: We switched from Demand force because Eagle soft quit supporting that system. Since switching we have had nothing but problems. And I wouldn't be submitting this if customer support hadn't been difficult. We were averaging 4-5 five star reviews a month and since switching we haven't gotten any form our patients. Also our patients are mad because they are getting reminders for one appointment to every phone number in the family. We were very happy with demand force and the transition has been a pain. I will remove this review if our problem ever gets resolved.

Less Phone Time

Jul 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps reduce the number of patients that I have to call whether it be to confirm an appointment or to follow up with them.

Cons: We were expecting more patients to be scheduled for recare with solution reach, this area hasn't been as successful as we would have hoped.

Easy, efficient and huge time saver

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The functionality is easy to use and navigate through. It saves us valuable time when confirming appointments.

Cons: I find setting up and using Groups for newsletter is difficult. I feel that I struggle a bit with this.

Overall: saves valuable time, ease of use, manage patients easily.

Very Positive thus far!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The interface is easy to use, effective, and it saves me time. It is a benefit to our office and to all of our patients.

Cons: I would like to see some of the additional features included in the main program. Other then that I don't have many complaints.

Easy, efficient and reliable

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I find it easy to use when notifying patients, it's very helpful in saving us valuable time and its easy to navigate

Cons: I am not totally happy with creating "groups" for newsletters. I find it have to navigate this part of the platform.

Overall: saves valuable time.

Easy and Effective

Aug 30, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solution reach frees up so much valuable time during the day so I can accomplish so much more on a daily bases.

Cons: Some of the more complicated features and settings can be a challenge to set up. Once the systems are in place though it's so worth it.

Glitches affecting product

Nov 14, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Kind customer service but have not (yet) fixed the issues of appointment reminders going out on a consistent basis.

Cons: It is not at all reliable. Our clinic has had numerous issues with SR not updating our patients appointments due to glitches.

Awesome product

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The time it saves us and ability to customize our messages makes this a must have product for every office!

Cons: Software is great, constant requests for us to take webinars and learn new ways to do things can become annoying.

A good co-worker!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The program is easy to use and adjust to the needs of your office. The patients have absolutely loved getting texts rather the phone calls. It helps make our smaller office operate like some of the big guys out there.

Cons: Pricing tends to be a little steep when you add on some of the extras. Overall, though, I do understand that the cost of another employee would be higher.

very good

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: it makes my job easy and I don't have to call. Also it makes it nice to be able to text.

Cons: customer support isn't always the easiest to deal with. they don't always answer emails or get back to you in a timely manner

not spectacular

Sep 29, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: i liked that it did cut down on the amount of confirmation calls i had to make

Cons: the amount of inaccuracy was just too much

Overall: overall id have to say i had a negative experience. i ended up having to correct mistakes daily

Solution reach has helped our office confirm patients and reduced the amount of no shows we have

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Patients love getting a reminder text from us about their upcoming appointments. In this day and age it makes it so convenient to confirm an appointment with a simple text.

Cons: They do not have support staff when you have an issue and it took 5 or 6 days for them to get back to me regarding a question I had. And I had to do it all through the chat and email.