# Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Solutionreach Ease of use 3.9 Customer Service 3.5 ## Pros and Cons in Reviews RH Reagan H OpticianMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of communication with our patients without having to use our personal cellphones is something that I really like.“ March 27, 2026 RH Reagan H OpticianMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I dislike that sometimes it sends out the wrong text messages to patients through our main system, but other than that, there is nothing wrong with it!“ March 27, 2026 PA Paul A AdminHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Recommend you work with a reputable company who honors the assurances of their sales staff. “ August 27, 2025 PA Paul A AdminHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better.“ August 27, 2025 JS Julie S OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. “ September 16, 2024 BB Beth B Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Then decided to call costumer service only to find out the the feature that he tried so hard to sell to me, which i signed up for,is not compatible with Dentrix (Insurance verification) unless I go in and edit every patient in the solution reach platform ( no one has time for this). “ February 21, 2024 KJ Karen J COOMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It is easy to track open rates and other useful information for your campaigns.“ November 2, 2023 JK James K ITHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Then they chaise you for the money because they did not stop their servers from sending messages when you disconnected their service.“ December 14, 2023 ## Showing most helpful reviews Showing 1-25 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad E. Optometrist Used the software for: 2+ years ### "It has been a great value to our practice." May 29, 2018 5.0 Pros It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments. Cons The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to. Review Source CH Casey H. optometric technician Medical Practice Used the software for: 1-2 years ### "Very happy with SR" December 9, 2021 5.0 Very pleased. We switched from Weave and have had no issues. Pros The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically. Cons Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave was very inconsistent with everything it promised it could do and did not meet my expectations. Review Source OE Olivia E. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Solutionreach is modern but very specific about scheduling templates" December 2, 2024 3.0 Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. This prevents the fully independent scheduling process some patients prefer. Pros Solutionreach links with our other software to allow scheduling at our clinic. Cons The software is very specific about templates for scheduling, and we cannot differentiate between different appointment types. Review Source MS Michelle S. Practice Manager Medical Practice Used the software for: 2+ years ### "Take the hassle out of appointment setting" June 10, 2019 5.0 Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling. Pros I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online. Cons If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Solutionreach The customer service, training and follow up by our account representative was phenomenal. Review Source NS Nancy S. Front OFfice mgr Medical Practice Used the software for: 2+ years ### "solutionreach in hindsight" January 25, 2023 4.0 Over all good and helpful, but we found another cheaper - saving money is alway key if we can... Pros Ease of sending paperwork, Premed and other reminders add to patient, text messaging Cons having to scan the patient paperwork responses, time/sync response time Alternatives considered [Lighthouse](https://www.capterra.com/p/135575/Lighthouse/) Reason for choosing Solutionreach the benefits listed above: price, features, etc Review Source BB Beth B. Office Manager Medical Practice Used the software for: Less than 6 months ### "NOT FULLY COMPATIBLE WITH DENTRIX" February 21, 2024 3.0 Fine at first. But then calls started coming to add on some features. Which I decided to do. My Rep called constantly trying to get me to sign up. Once I did and tried to get a hold of the rep for some questions he would not answer or return a single call. His name is \[sensitive content hidden\]. I have not heard back from him at all. Not one returned call. Then decided to call costumer service only to find out the the feature that he tried so hard to sell to me, which i signed up for,is not compatible with Dentrix (Insurance verification) unless I go in and edit every patient in the solution reach platform ( no one has time for this). I am very disappointed in this rep and in the solution reach system as I had made adjustment to my staff to have solution reach take over this function. I now have no one verifying insurance due to solution reaches lack of compatibility with Dentrix . \[sensitive content hidden\] was truly just interested in a sale. Pros Cost was reasonable for the product and I was led to believe it was fully compatible with Dentrix Cons NOT fully compatible with Dentrix,( even though they said they were). Can not use all the features I would like Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Thought solution reach had better functionality. NOT SO Review Source dW deanna W. Owner; Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Horrendous customer service" March 29, 2021 1.0 awful. worst company I have dealt with since my business openned. Pros when this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service. There are 13 negative reviews on the BBB page and 20 complaints. This has been a complete waste of money. We are moving on to an alternative company. Cons customer service, as stated above, is terrible. They do not care about your business, they aren't professional and it's impossible to get in touch with someone that can help you. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Solutionreach My practice manager had a good experienc with SR in the past, she can't believe how much they have changed. Review Source Response from Solutionreach April 6, 2021 Hello Deanna, I'm sorry that you had a difficult time getting support assistance when you needed it. They strive to always provide excellent service, and our support model is always continuing to improve. If you decide that Solutionreach is worth a try in the future, I am confident that it will be a wonderful experience like your practice manager had in the past. AC Andy C. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very poor support and very unprofessional" June 25, 2020 2.0 Very frustrating. The sales presentation was nice, but beware that they would show you very pretty templates to be sent out, but in reality it is not any better than other company. It is very deceiving. I tried it more than 1 month and was still not able to be properly set up for its functions. It's very frustrating when simple task like synching your schedule can't even be done right and is sending out wrong reminders to your patients. The worst is that when you notice the critical mistake and can't even reach anyone to fix it! Pros It does have some convenient features such as SR schedule and SR intake. Cons Very poor support. You get an onboard specialist that you pay extra for who can't be reached for days. THe onboard specialist don't know much about setting up your system either. The technical support is almost non-existent. It would take 1.5-2 hour of holding at least to reach someone by phone. Online chat technician doesn't know anything and you can waste hours with them without solving any problem. I guess the company doesn't spend much time training their people to be competent. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) I like to be able to receive calls on my phone, which Weave doesn't have that availability yet. I switched back to Weave because Solutionreach is too much trouble to even trying to get it right. Jive, which goes with Solutionreach for the phone portion could never be reached either. They are probably the worst combination together. Review Source BC Bob C. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Solution Reach for Your Physician Practice" September 12, 2019 5.0 This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results. Pros First and foremost this product is very user friendly. Cons The practice has not experienced any issues with this product. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Pricing as well as the product moved us into the text messaging of information. Review Source Response from Solutionreach September 16, 2019 Glad to hear the product has been such a help! Jason F. Optometrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great software with lots of functionality " January 24, 2020 4.0 This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well. Pros This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things Cons There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this. Review Source Response from Solutionreach January 27, 2020 Thanks so much for leaving us a review, Jason. If you ever want to submit your ideas for improvements, you can click the blue "Feedback" button in the bottom left from within Solutionreach. Our team reviews any feature requests that come in. KS Kumar S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Solution Reach" April 19, 2022 5.0 Love the software. It really helps us keep our schedule up-to-date and also allows our staff to focus on other areas. Pros Love the text and email remainders. The auto updates in our schedule allow us to keep our schedule fully booked at all times. It also helps our staff focus on other areas. Cons Sometimes there are syncing issues. So we have to make sure it synced every few hours. We log into the main website portal and check the sync time. If it synced we know we are good to go. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing Solutionreach Cost Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cost. Review Source NH Nancy H. President Medical Practice Used the software for: 2+ years ### "Best money saver there is in a medical practice!" July 30, 2021 5.0 We initially went with Solutionreach and we were happy, however, one of my staff members for another provider of the same service which was less money. The difference was not significant but she was insistent that it adds up, etc. so I agreed. We were with the other provider for a few months and we quickly realized it was a mistake. We switched back to Solutionreach and we will not be doing that ever again! Pros I save money two fold! I no longer have to pay someone to contact our patient's to remind them of their appointments and I save money by patients not missing there appointment! If you add up the time it takes someone to do this verses the cost, I think it would be hard to find that it is not cost effective. Not only does it send text messages, it also sends the patient an email. We basically no longer have patients not show up for their appointments. If they cannot make their appointment, they call to reschedule. They are not only notified once, they are notified a few times, via text and email, within a week before their appointment. Cons I cannot really think of anything. I always worry about HIPPA, but they have a very secure network. Review Source Response from Solutionreach August 2, 2021 Nancy, we appreciate you taking the time to write such a thoughtful review and for recommending Solutionreach! We're so glad our software is helping your practice save both time and money, and is empowering you to provide your patients with the best experience possible. Have an excellent day! oA omar A. practice manager Hospital & Health Care Used the software for: 2+ years ### "predatory contracting horrible service" July 1, 2021 1.0 Terrible experience. Our physician died because of covid and had to shut our practice down, after being signed up forcefully since 2017 but they now magically refuse to cancel because we never gave them a cancelation notice. Since February 2021 we have been constantly calling and emailing to no avail but evert month our credit card gets charged. Pros None sorry there is nothing good to say about this company. They will avoid you after you have signed up with them. Cons Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you need help of what ever the situation might be these guys will not be there and you will end up paying for something that does not work. Think twice Reason for choosing Solutionreach Never again I highly highly highly recommend start away. Review Source Response from Solutionreach July 16, 2021 Hello Omar, we're sorry to hear about the doctor's passing and that your experience hasn't been ideal. Our cancellation policy is outlined in our contracts and we'd be happy to provide you with a copy of the contract, should you need it for your records. We don't avoid our customers and provide a number of different ways to contact our support team, all available through community.solutionreach.com Our records show services have been canceled since April. Is there anything else we can help you with? DJ Debbie J. Marketing Manager Hospital & Health Care Used the software for: Less than 6 months ### "Settled for Niche Industry Focused Platform" December 6, 2023 3.0 Overall, they are pretty inexpensive compared to other services and you will find out why. They got our practice to sign up with a great discount promising exceptional customer service but wasn't met with this promise. I know my way around technology pretty well, but would be worried for others that aren't and need extra assistance. Pros I like how they are niche focused to our practice. They are aware other clients have ran into the same issues looking for the same results. Not entirely 24/7, but you can reach anyone during the work hours pretty fast. The templates that are given are basic but good start if you have no background in marketing. Cons Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help. You can reach someone right away but be prepared to tackle 1 task for 3-4 hours to figure out. Seems as if the representatives aren't educated enough about the platform because all they do is send you articles to fix yourself (which doesn't answer your questions sometimes) Review Source JZ Joann Z. IT Medical Practice Used the software for: 2+ years ### "Patient Engagement" August 4, 2022 5.0 Solution Reach opened up a number of avenues to help us better engage our patients and potential patients. They made it easy for us to try and buy and we've never turned back! Pros The software turned our simple phone system to messaging offering another way to engage our patients and potential patients. Cons Would love to be able to do patient appointment scheduling online, but doesn't adapt to our emr, but we keep checking back! Reason for choosing Solutionreach Solution Reach platform showed that it was constantly developing in the area of patient communication and overall engagement. Far superior to many of the other platforms available. Review Source JC Jessica C. Office Manager Medical Practice Used the software for: 2+ years ### "Disappointed" October 8, 2018 2.0 I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company. Pros When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues. Cons Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue. Review Source KH Kurt H. Orthodontist Medical Practice Used the software for: 6-12 months ### "They may be reaching for solutions, but with alligator arms." May 13, 2017 1.0 I am trying to get some things resolved and they tell me a lot about how busy they are and they can't get to it today. You know what, don't tell your customer that, we are all busy! Pros Not much yet. It does sink with my data base. But even so it makes so many mistakes and the reminders are so ambiguous it is crazy. Cons I have NEVER had so many patients go to the wrong office as I have since I have been using your email and text reminders. I was told by the sales person that your product would be a benefit to me and my patients. It has proven to be the opposite. It is irritating a ton of my patients and I am exhausted from hearing and dealing with my patient's complaints who are angry because your reminders do not make it clear as to which location their appoint is scheduled. When they finally make it to the correct location they are angry and their appointment is over. So, I get to figure out how to accommodate them when it is now time to seat the next patient. Basically, I get to work double time under a huge stress load. Their design team is horrible. If you like crappy looking emails sent to your patients then solution reach will make them for you. I find it ironic that their name is "solutionreach" because they cannot seem to come up with solutions to fix simple software and design issues. All you get from these guys is "nope, can't do that, no, sorry, can't and so on. I have never seen a company be so reluctant to try new things to reach a solution that might benefit their customer and their patients. Do not sign a contract with these people Review Source jF jessica F. Clinic Supervisor Medical Practice Used the software for: 2+ years ### "Solutionreach" March 24, 2021 5.0 Successful. They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication. Pros Patient communication has never been so effective, smooth, and successful with using this product! Patients response with this software is so much better than other programs we have used in the past. Also the decrease in no shows was unbelievable once we put this software in place! Cons The integration of the software and getting all team members on the same page with all the ways to utilize the program was challenging, however, with customer support to walk through how to personalize the program for the different departments made things much easier and really helped getting everyone excited to work with the software! Review Source Response from Solutionreach March 25, 2021 I'm very glad to hear that you're having a great experience with Solutionreach and that your patients are responding well. It's very good to hear that you had great experiences thus far with the support team and customizing Solutionreach. Thank you for taking time to leave your feedback and review! CM Carmen M. OFFICE MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "HORRIBLE CUSTOMER SUPPORT" December 16, 2020 1.0 not satisfactory at all Pros Impossible to speak to someone in charge. They all say the same thing every time we have an issue. "we are traying to see if case manager is available" then you stay on hold for 30+ minutes and they disconnect you. Problems are never resolved quickly, always take at least 2-3 times for them to fix a problem. Then no one takes ownership of a case and you end up repeating yourself over an over explaining what the problem is to everyone that picks up the phone just so they can say same thing "trying to get person than can help you". Horrible ! Cons their sync software is very unreliable. It just stops and you don't get any error messages or notification. Then as I stated before, tech support takes days to fix and there is no one you can escalate your issue. Review Source Response from Solutionreach December 22, 2020 Hi Carmen, I'm so sorry that you've had repeated issues in getting the support that you need. I'm working with our team to get this resolved and someone will be reaching out to you shortly. SK Sarah K. Optometrist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very unhappy with this company." September 19, 2019 3.0 Solutionreach does not allow me to control my business how I want to. Pros The software did get reminders and recalls out to patients as expected. Cons Company was too controlling. When we would try to change or customize, the company would change our preferences. I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract. So when we decided to use a different service, the company claimed we had a contract to continue, which they could not produce. They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them. This borders on dishonest. There are much better choices. Reason for choosing Solutionreach We have switched to Weave and we much happier. Review Source SP Stuart P. Administrator Medical Practice Used the software for: 6-12 months ### "The company has been great to work with and we have integrated seamlessly with their software" June 26, 2018 4.0 Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do. Pros Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website. Cons One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company. Review Source DD Danielle D. Office Manager Used the software for: 2+ years ### "Absolutely AMAZING" February 9, 2018 5.0 A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course. Pros I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides Cons The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself. Review Source LR Laura R. Consultant Hospital & Health Care Used the software for: 2+ years ### "Automation of primary scheduling functions " July 26, 2021 5.0 Exceptional Pros I have recommended Solutionreach since 2006 to my clients. It integrates with just about every PMS available Cons Sometimes the sync is off and needs to be reset Review Source Response from Solutionreach July 27, 2021 Thank you Laura for your business, kind words, and for recommending Solutionreach to others all these years. NT Nayeli T. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good tool " April 11, 2023 5.0 At the end we did not appreciate how hard was to cancel the account. After many request and call we were able to Pros We used it in the past but we quickly saw that it was very expensive has gray features but for our small office became pricey Cons The price and lack of communication when it came to ending the contract it became very difficult Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Solutionreach Our EHR said was compatible Review Source Randy R. Dentist Used the software for: 2+ years ### "Best patient engaging software" March 8, 2018 5.0 Pros Great to send reminders to patients about upcoming appointments. Easy to create and send newsletters and notifications to everyone or a specific group. Cons Was hard to set up initially. Tech support members change often and many times we have to do an online chat to resolve issues. Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.