# Page 3 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 3 - Reviews of Solutionreach ## Showing most helpful reviews Showing 51-75 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ana Marie B. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Useful and time saving" July 20, 2019 5.0 Pros helps with appointment reminders AND review management for a reasonable price; customer service is amazing Cons I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns). Reason for choosing Solutionreach Customer service and Pricing. I negotiated with Solution Reach and DemandForce and in the end Solution Reach was able to provide more for less and the service I received was amazing throughout the buying process and while working with the software Review Source RF Richard F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Pathetic Support" April 19, 2021 1.0 A complete disaster. Pros It works the few days that the scheduling system and SolutionReach are able to sync. Cons The sync with our scheduling system is always down and reminders don't go out. I am therefore payng SolutionReach for patients not to show up. The techs have no idea how to restore the sync when it goes down. The sync was down 14 days in March and has been down 19 days in April. Does this sound like a company you would like to do business with? Review Source Response from Solutionreach April 20, 2021 Hello Richard, I'm sorry for we didn't live up to your expectations, and we appreciate your patience while waiting for a resolution to the syncing issue. I see you called Solutionreach support yesterday morning, and that your case is still open today. I reached out to our escalation team, and they let me know that they are actively working with your patient management software company to resolve the issue ASAP. I hope that the years you've been with Solutionreach before the recent issues can give your staff confidence that Solutionreach will be the best choice for your office, and you won't need to worry after the current syncing issue is resolved. AB Anna B. Patient Coordinator Used the software for: 2+ years ### "GLITCHY & EXPENSIVE" January 4, 2018 1.0 None Pros There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it. Cons SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider. Review Source LC Lindsay C. Office Manager Medical Practice Used the software for: 1-2 years ### "Solutionreach" August 13, 2018 5.0 Overall experience is a positive one! Pros Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach. Cons The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up. Review Source LS Luz S. Manager Medical Practice Used the software for: 6-12 months ### "Bad Overall" January 30, 2018 1.0 I hate you all! Cons Costumer service stinks! Impossible to get a hold on to anyone! Worse yet, they don't even have a phone number to call! If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all! And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!! Review Source MR Miguel R. IT Medical Practice Used the software for: 2+ years ### "Solutionreach can assist in managing your Social Media interaction" February 24, 2017 3.0 Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features. Pros Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders. Cons Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain. Review Source VR Verified Reviewer Client Strategic Consultant Computer Software Used the software for: 2+ years ### "Patient Reminder Software" November 15, 2018 4.0 Overall a pretty good experience. Pros Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good. Cons Altough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix Review Source DP Diane P. Office Manager Medical Practice Used the software for: 1-2 years ### "Problems!" April 20, 2021 3.0 When it is working it is great. When there is an issue it can take forever for them to respond or fix issues. Pros I loved the ability to text back and forth with patients. I find patients answer a text more than a phone call. Cons We had an issue with our messages going out. Customer service was not helpful. Would have loved to give a higher review but it's been 3 weeks since we have had appointment reminders go out and no idea when it will be fixed. Review Source Response from Solutionreach April 23, 2021 Hello Diane, I'm sorry to hear the trouble you've had getting the help you need. I see that you spoke with our support team yesterday and that the ongoing issue appears to be resolved. I reached out to the team on your behalf as well to make sure you are well taken care of regarding your recent support issues. The support escalations team found your special request to merge your accounts from a few weeks ago, a request that appears to have been missed until today, and I apologize for that as well. Our support team just created an excellent new process to get support issues scheduled for a time and date with our case managers, so if you have any troubles or even just questions about the platform in the future, we can take care of you in a timely manner. MT Michelle T. manager Medical Practice Used the software for: 2+ years ### "unauthorized charges" March 27, 2020 3.0 Pros We have used this company for several years, but basically onto to confirm appointments. We realize there is much more to it, as per the sales rep, however, getting a person at SR to actually explain how to implement these bonuses is difficult. Cons We paid for it for years, then recently went with a beta testing of cloud based program and solution reach is to be included with the testing. I came across a charge last week on my credit card that they had on file previously. My team called to discuss and it was to be refunded. Today, yet another $329 is being charged to the same credit card, in lieu of a refund. So I need to recall and now freeze my credit card so they do not have anything to charge inappropriately. Right now is not the time to be doing this to peoples credit cards, nobody has time to deal with this incompetence. Review Source VR Verified Reviewer Business Manager Medical Practice Used the software for: 2+ years ### "HORRIBLE! Run away as fast as you can!" August 1, 2018 2.0 Infrequent confirmation of appointments Pros It reached some of our patients some of the time. Text message and email options allowed for multiple ways of reaching people. Cons Service often did not work effectively and it often lost sync with our database. Customer service line has a message to send a chat through their website and the website chat is always turned off... horrible customer service. Only had a responce when we asked to cancel Review Source TS Tracy S. Office Manager Plastics Used the software for: 2+ years ### "Every practice needs this software!" August 15, 2022 5.0 All phone calls with Solution Reach employees have been a breeze. They are friendly, extremely helpful, and explain things in a way that makes it very easy to understand. Pros This software is super user friendly and integrates perfectly with our Nextech software. Cons Can't think of any issues we have encountered after several years of use. Review Source JW Joni W. Operations Medical Practice Used the software for: 2+ years ### "Great for multiple locations" August 3, 2021 5.0 Pros I like the ability to see all my patients in one dashboard or in each location. Cons They previously had a heat map to see your patients locations that you could sort by zip and appointment type. This was a great feature I wish they hadn't removed. Review Source Response from Solutionreach August 5, 2021 Joni, thank you for taking the time to leave us a review! We're so happy to be part of the experience you provide for your patients. Have a wonderful day! CH Carrie H. Marketing Manager Medical Practice Used the software for: 2+ years ### "Not for us." September 18, 2020 2.0 I would not recommed this service to any medical practices, look elsewhere! Pros Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website. Cons All of the software failed. Simply quit-working. Could no longer integrate with our patient management system and no one was willing or able to help to get it back on track. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Offered more capabilities. Review Source Response from Solutionreach September 22, 2020 Hi Carrie, I'm sorry you feel Solutionreach wasn't a good fit for your office. I understand you cancelled your agreement in February, but if there is anything more we can do to resolve your concerns, please don't hesitate to email community@solutionreach.com. JL Jill L. office manager Medical Practice Used the software for: 2+ years ### "SolutionReach, Yes!" February 28, 2020 4.0 Using SolutionReach has defiantly freed up some value time for our staff. Not having to phone with reminder calls, or worrying about recall notices a real plus. Knowing that our patients are not going un noticed on their special day. Pros I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients. Sometimes that is the only greeting that they receive. I also like the survey that is sent out after an appointment, notifying us if there was a problem or if the patient left happy. Cons Being in an office where our demographic is the elderly it did take us a while to get our patients "okay" receiving text messages instead of phone calls from our office. Review Source Response from Solutionreach February 28, 2020 Thanks so much for the review, Jill. It's good to hear how Solutionreach is helping your practice. KL Kristin L. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Support will disappear " June 2, 2020 2.0 Not supportive Pros What was sold to me as support and compatibility with my software (not true to the product) Cons Support and errors - impossible to reach anyone and so many issues - nobody cares. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Solutionreach I was sold FAKE support. Switched from [Lighthouse.io](https://www.capterra.com/p/202327/Lighthouse-io/) Mistake Review Source Response from Solutionreach June 5, 2020 Hi Kristin, I verified with Steve that he was able to help you resolve the issues with your account. If you still need assistance, feel free to email us at community@solutionreach.com VR Verified Reviewer Account Development Manager Computer Software Used the software for: 2+ years ### "Good Features but Costly " September 19, 2018 4.0 Pros They have some really good features like texting patients and the site is easy to navigate Cons There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people. Review Source SS Scott S. COO Medical Practice Used the software for: 1-2 years ### "Customer service is questionable" July 26, 2022 2.0 poor Pros We liked many of the features, but without adequate support it is not worthwhile Cons customer support was terrible despite continuous complaints Reason for choosing Solutionreach We chose SR because we had used it before. Still disappointed so our use was limited until we changed to another software. Review Source KJ Karen J. COO Medical Practice Used the software for: 2+ years ### "System is easy but doesn't do the job" November 2, 2023 3.0 Started out great but turned into a disaster Pros Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns. Cons Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating. Review Source KB Kelli B. Office Manager Medical Practice Used the software for: 1-2 years ### "Customer Support is Incredible!!!" July 18, 2017 5.0 I must say that calling support is actually enjoyable. I have never encountered anyone who doesn't go the extra mile to help, Everyone shows an honest interest in my questions and always makes sure all my needs are taken care of. Kudos to Solutionreach Support Pros What I love most about Solutionreach is the ease of use. The time saving component in itself is amazing where confirmations are concerned. The ability to reach all of your patients with a simple keystroke is the best! Newsletters are a great way to keep everyone in your practice updated on whats happening in the office. Knowing that patients are contacted for recare is a huge plus also Cons My least favorite thing about the program is being able to better control when confirmations are sent. If a patient schedules an appointment within the next two weeks, it is fabulous for them to get a reminder immediately, however, if that appointment is scheduled for 6 months out, it is really not beneficial as they confirm and then do not receive any additional confirmations. Review Source VR Verified Reviewer Office Manager Used the software for: 2+ years ### "Anytime help is needed they are there. Our office reaches many of our patients this way." April 5, 2018 5.0 Automated patient communications. Pros The automated nature of the system. With a few initial set ups you can use the system to do much of your busy time consuming phone work for you. If you really want to get your monies worth then you can also use the newsletters and different options to add more to your experience. Cons The only real con I have ever noticed is just like everything these days there are add ons. I personally would just prefer the whole package be offered at one cost. I understand though that some offices prefer to piece their products together so this is why it is offered this way. Review Source MC Moriah C. Office Administraion Hospital & Health Care Used the software for: 2+ years ### "Solution Reach Easiness " November 12, 2019 4.0 Pros What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients. A lot of patients now days won't answer their phones if they don't know who is calling. But when you are able to get ahold of them via text message, it makes things so much easier. Cons What I likes least about Solution Reach isn't much. The only thing I can think of is when you can't reach a patient through their landline. But aside from that small thing, I have no complaints with the use of this software. It's been a huge help to the office that I work in. Review Source DH Deborah H. Office Manager Medical Practice Used the software for: 2+ years ### "Solutionreach do's and don'ts" October 6, 2020 3.0 We were not very happy with Solutionreach most of the time due to so many problems we had that I mentioned above.+ Pros We actually switched from Solutionreach to Weave because Solutionreach is not compatible for most cell phones. Most patients use cell phones for notifications so we were paying for something that we could not use alot of the time. Cons That it was not compatible with very many cell phones and they stayed down alot of the time. We had alot of issues the entire time we had this software. Reason for choosing Solutionreach Solutionreach was recommended to us but was not much use to us after we installed it. We also had to tell their tech support alot of the time how to fix problems. Review Source Response from Solutionreach October 12, 2020 Hi Deborah, it looks like you discontinued using our services over a year ago and had an experience where certain cell phone carriers were blocking messages for some of your patients. While that is outside of our control here at Solutionreach, many updates have happened in the past year that allow more patients to interact with our messages from their mobile devices. Thank you for your honest feedback. DS Delonna S. Office Manager Medical Practice Used the software for: 2+ years ### "Stay away from Solutionreach" January 25, 2023 1.0 Great when we first signed up - Now its terrible Pros This software was great when we first got it but now probable less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile and now our Verizon patients are getting notified either. Customer service is terrible. Cons I quit working and no one could help - There only solution was to charge us more. Review Source BC Brandon C. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Game Changer for Our Practice" January 27, 2022 5.0 Pros Solutionreach is great for appointment reminders. It can call or text the patient for you and patients love the timely reminders. It also helps with getting feedback from surveys. It saves our staff time so they can concentrate on the patients in the office. Cons It takes some time to get everything set up correctly. But, once you do, it automatically does everything for you. Review Source SM Shelly M. Clinic Supervisor/Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Solutionreach for a independent practice" August 27, 2019 4.0 My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this. Pros I loved the ability to add this software to our office as out EMR was lacking this feature. The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures! Cons Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.