Best For

MEDIUM TO LARGE MULTI-CHANNEL MERCHANTS

Product Details

SellerCloud's innovative single-source inventory and order management solution helps online retailers sell on more channels. We seamlessly integrate you with more than 50 sales channels, so you reach more customers and generate more sales. SellerCloud provides a powerful set of tools to meet the challenges of multi-channel sales through synchronization, simplification, and automation.

Contact Details

SellerCloud

https://www.sellercloud.com/

Founded in 2010

Located in United States

Starting Price

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

SellerCloud Features

Backorder Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
CRM
Data Security
Email Marketing
Inventory Management
Kitting
Mobile Access
Multi-Channel Marketing
Multi-Store Management
Promotions Management
Returns Management
Reviews Management
SEO Management
Templates

SellerCloud Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
3.5/5

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Showing 22 of 22 reviews

Showing Most Helpful

Showing 22 of 22 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Joshua A.
Vice President
Retail, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2017

“Fantastic platform capable of doing more than software 10x its price. Very pleased with it!”

OverallThis software has opened up doors we did not think were possible to open for our company. We have seen massive growth since we implemented SellerCloud, and we are able to work more efficiently than ever before. When I say we have seen massive growth, I mean we have seen our sales about double where they were before we implemented SellerCloud. Though there are other factors that have contributed to this, one of the biggest factors has been our ability to increase our channel presence. Moreover, we are able to meet our increased production demands without a substantial increase in our HR overhead. Almost everything we do goes through the web. About .01% of our sales occur in person. We have to manage pricing, inventory, photos, and content for half a dozen different marketplaces. SellerCloud has made this process manageable and efficient. From hosted photos to predictive purchasing, SellerCloud has shown us that it has the ability to provide what we need. As I mentioned in another section of this review, SellerCloud worked with us to develop plug-ins that meet our unique needs. This is something we could not find with another solution provider. I would really like to see their service improve and their GUI get a little update, but this is a phenomenally great application overall!
ProsMy favorite thing about Sellercloud is their willingness and ability to customize the platform. For us, that meant building up the integration with Amazon custom and formatting the data that comes through in a way that is easy to use. They also built a custom invoice that makes it easier for our production team to fill orders accurately. Sellercloud has many integrations and features that I cannot even begin to touch on in 1,500 characters, but what I said about customizing the software to meet our needs is my top pick. This is a very robust and complex platform that I would highly recommend to a business that handles many online SKUs and orders from different sources.
ConsThe GUI could use some work. This platform is very complex, and it shows all too well in the GUI. Once you get the hang of it, you are able to navigate the software pretty efficiently. However, there is a learning curve. For us, that learning curve was WELL worth it!
Reviewer Source 
Source: Capterra
November 30, 2017
Mike R.
CEO
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2018

“Best overall option for marketplace management”

OverallIt allows you to manage, list and sell products across over 11 platforms simultaneously, it also allows you to manage the shipping of those orders directly through the application unlike other options such as ChannelAdvisor for a far cheaper price.
ProsThe features and flexibility are definitely what sets this product from the rest. I was able to work out access to our own database where all of the data sits so that I was able to vastly extend the abilities of Seller Cloud. There are also hidden features that you can request access to that may not be shown out of the box. For example, we set up seller cloud so that any incoming eBay order would look for inventory in an Amazon FBA warehouse and if there it would automatically create a fulfillment order to the customer at the correct shipping speed. It was able to do this with multiple Amazon accounts. This is just a small insight into available features.
ConsThe old design was very un-intuitive and the new design is still missing some basic functionality. I haven't checked the new design in a few months, so it is possible that these issues have been resolved by now. Another issue that I have with the new design though is that a lot of data is dispersed over multiple tabs while I would like to view certain things together and I haven't seen the option to customize yet. I therefore still use the old design which is less intuitive.
Reviewer Source 
Source: Capterra
December 5, 2018
Hemal P.
Co-Founder / Managing Partner
Wholesale, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 29, 2017

“SellerCloud is a one stop shop for all your businesses needs...big or small”

OverallThis software pretty much made out lives alot easier when handling multiple businesses on a single interface. From listing items through various marketplaces, product image management, reporting , inventory management and shipping. It's everything you need in one. Sellercloud has also customized a few things for us at a reasonable rate.
ProsYou can pick and choose what works best for you with the software they have available. Everything you need in one. Awesome ability to integrate with multiple channels under one platform. You don't need to have several vendors. You may run into some learning curve but the support staff is awesome and is always there to help you whenever you need it
ConsSite navigation might seem kind of clunky but they are working on a clean new interface which will be more user friendly. There is a bit of a learning curve but they have a huge support staff that is always there to help whenever you need it.
Reviewer Source 
Source: Capterra
November 29, 2017
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 21, 2017

“SellerCloud does what it is supposed to be doing”

ProsSupports many many channels. Stable system - rarely goes down, other than scheduled updates which are generally done during the off hours. Responsive interface/UI
ConsLacking polish - can use some fine tuning that will just make use of the system easier and more intuitive. Reporting could be improved, more customizable and include more data points from external sources. Customer service / Tech support - Reps could be more helpful & caring, rather than just sending users through the loop a few times. Having said that I must add, that ultimately they usually do come through... Patience is required from time to time.
Reviewer Source 
Source: Capterra
November 21, 2017
Avatar Image
Tom O.
Digital Marketing Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 21, 2017

“SellerCloud is an essential software for running a multi-channel eCommerce Company”

OverallBeing able to manage a multi-channel ecommerce retail company.
ProsThe software works well in communicating and updating information between multiple eCommerce platforms, including all the major ones like Amazon Marketplace, Fulfillment by Amazon, eBay, Shopify and more. Keeping a handle on our inventory and orders is complicated and SellerCloud makes it easier to maintain without having to service several inventory feeds and platforms. Love that the app is cloud-based so we can manage the account wherever.
ConsThe interface is difficult to navigate and isn't user-friendly (up to today's standards). Customer service could be a bit more responsive to technical support issues.
Reviewer Source 
Source: Capterra
November 21, 2017
Avatar Image
Danielle M.
President/CEO
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 29, 2017

“SellerCloud is our basic inventory control platform as well as the manager of several sales channels”

ProsSellerCloud was able to build several important bridges for make our business easier and more profitable. The bridge to Amazon, Shopify and our wholesale partner are very valuable. We also like the Predicted Purchasing functionality.
ConsUpdates are slow at times. Reporting could be more enhanced. in several ways. It's difficult to get support after 4PM PST.
Reviewer Source 
Source: Capterra
November 29, 2017
denis f.
account manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 22, 2017

“The Software is easy to use, but not easy to fix issues and customer support is slow”

ProsI do like functionality and simplicity in solutions. Wiki by SellerCloud is great source to learn from. SellerCloud integrated with most of the Marketplaces.
ConsCustomer Support. Fixing issues or getting customer support via phone is extremely hard sometimes. Some of the great functions/forms/reports doesn't work smoothly. Not much of analytics were added in last 3 years.
Reviewer Source 
Source: Capterra
November 22, 2017
Verified Reviewer
Retail, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 21, 2017

“Great application...poor exicution”

Overall3p integrations, and easy product management.
ProsIntegration with just about every 3p shopping site you know of and many you don't. Sellercloud has worked to integrate with many popular 3 shopping sites, and even can do drop ship Management. It is rumered that they are releasing a major update which with any hope will resolve the cons below
ConsCombersome, poor documentation, and not very user friendly. Every step you take within the application often takes 3 or 4 steps, and the obvious next step is generally not what you would expect.
Reviewer Source 
Source: Capterra
November 21, 2017
Verified Reviewer
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 7, 2017

“Met Our Needs”

OverallSeller Cloud allowed us to streamline the management of our ecommerce channels.
ProsWe were able to automate most of our cross-platform ecommerce business including inventory management using Seller Cloud.
ConsThere's a definite learning curve that has to be overcome. However, there is documentation and there's help when you're new.
Reviewer Source 
Source: Capterra
November 7, 2017
Anas J.
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Value for Money
3/5
Source: GetApp
October 30, 2015

“Sellercloud use”

OverallWe use this program for our retail business, and online sales. We have a website rockbottomdeals.biz and we also sell on other market channels, like Amazon, ebay etc. Sellercloud is a great program to synchronize all of your inventory and orders. We have a medium size business less than 20 workers, and we are growing so this program was great for us.
ProsIt is very very easy to use. API, integrates with most market channels. keep track of everything you do, sales, invoices, purchase order. Create new items and publish them all in one click. Just about anything you could think of, they could create for you. WHICH IS AWESOME!
ConsVery expensive. I don't like it when any of these programs want to take a a cut or percentage of your sales. Support could be a lot better, every time we call for help, the people helping don't seem to care or even want to do their job. Could lag sometimes and you have to wait if there's a lot of traffic through your server.
Source: GetApp
October 30, 2015
Marc S.
VP
Telecommunications, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2018

“SellerCloud is a integral part of our operations”

ProsThe software is years ahead of anything out there, can do and does everything that needs to be done in running our business across all the platforms we sell on.
ConsA bit complex and takes some time to learn all the intricacies and all the options, but well worth it...
Reviewer Source 
Source: Capterra
December 5, 2018
Teri N.
COO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 4, 2017

“Easy to learn”

ProsWhat I like most about this software is that it is not too costly yet a lot of features and options are available
ConsThe least I like about this software is that when they get updates about new features or bugs being fixed or different processes available we are not made aware of that.
Reviewer Source 
Source: Capterra
December 4, 2017
steve b.
President
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 29, 2017

“Great connectivity, uptime”

OverallGreat connection to all the markets. 100% uptime Good support
ProsSAAS is great since we don't have to maintain a mission-critical network. Very good connection with all the markets. Good support and they continually improve the software. Great uptime.
ConsAccounting export is not the best. Sales verification is not good. Maintenance and price changes can be awkward.
Reviewer Source 
Source: Capterra
November 29, 2017
Ahndree B.
Shipping Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2017

“This software is very versatile and flexible”

Overallease of movement within software. less time spent synchronizing information across platforms
ProsThat it has links to almost every desired field. I appreciate being able to have several windows up at a time. I like the filtering capabilities.
ConsThe capabilities and functions are very extensive. Some of the capabilities seem to be unexplored or unused.
Reviewer Source 
Source: Capterra
November 29, 2017
Yitzi C.
Webmaster
Primary/Secondary Education, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018

“Easy to use, got all my info”

ProsEase of use, like the menu system. Very easy to find what you need and a straight forward step by step process for most tasks.
ConsA little bit overwhelming first few times I logged in, just alot of words, and the lag time between running and report and it being generated is a process that should be 1 click to output
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018
Abe L.
IT Admin
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 5, 2018

“Fully integrated inventory management”

ProsSellerCloud is feature rich and robust, Includes everything from PO, posting on multiple platforms including Amazon/Walmart/eBay Newegg, Dropshipping is a click of a button,
ConsCan't partially ship orders, Reports are missing a way to filter sales by warehouse with remaining inventory
Reviewer Source 
Source: Capterra
March 5, 2018
Matt D.
Sales Supervisor
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 21, 2017

“Content management across over 7 channels”

OverallWe have a decent content management program.
ProsYou can integrate with majority of available marketplaces and drop ship sites. This makes the software very versatile.
ConsThe user interface requires a lot of support. It needs to become more user friendly. Lack of updates stipulate on channels (categories).
Reviewer Source 
Source: Capterra
November 21, 2017
Verified Reviewer
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Source: GetApp
August 13, 2014

“Flexible in terms of integrations, not so much in price.”

OverallWe were looking for a solution that would do a cover-all starting with product management, import and export of all the product details, price, quantity, that would offer category mapping across channels finishing with dispatch management and accounting integration. SellerCloud pricing as follows: One-off sales channels integration fee: $3,500.00 Fixed capped monthly minimum fee: $500.00 (if selling less than 3333 units per month) Sales fee after 3333 monthly transactions, per sale: $0.15
ProsFriendly customer service, shows nicely demo around. Promised custom integration of sales channels, courier companies based on API.
ConsAt first glance, complicated settings and operational interface. Have to use WIKI to understand detailed particularities, will take time to learn. Not quite suitable for small businesses with low sales volumes.
Source: GetApp
August 13, 2014
Brian C.
Consumer Electronics, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Value for Money
5/5
Source: GetApp
March 25, 2016

“Powerful ecommerce software”

OverallSellerCloud promises to do it all....inventory sync across marketplaces; inventory management including POs; FBA management; email automation; reporting and Quickbook integration to name just a few. And it works. It does take time to learn and understand the software.
Pros-Powerful...great feature set -Good value -Responsive customer support -Wiki information provides good info and videos
Cons-Getting up and running takes time -Steep learning curve
Source: GetApp
March 25, 2016
Isaac P.
Retail, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Source: GetApp
September 4, 2015

“Great service”

OverallI called for service and someone Gail answered the phone. She understood me right away and was pleasant on the phone. She took ownership of our issue, and followed up with me twice with updates.
Source: GetApp
September 4, 2015
Danielle M.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
March 17, 2016

“Seller Cloud Predictive Purchasing”

OverallWe use Seller Cloud for inventory control with our Shopify store. One of the great things that Seller Cloud has to offer is Predictive Purchasing. If you have a reorder business and need help figuring out how much inventory to order, have on-hand, etc, Seller Cloud does an amazing job with this. Giving you information depending on how long the merchandise takes to arrive, how much has sold in a determined number of days, and how many days you want to have inventory in stock for, this app is a great way to manage your reorder inventory.
ProsThe number of variables that can be tweaked to determine stock levels depending on demand and lead time.
ConsThe learning curve with Seller Cloud is a little steep, but worth the time.
Source: GetApp
March 17, 2016
Verified Reviewer
Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
October 31, 2018

“poor customer service and support”

OverallThe product is good, the service and support during implementation was terrible. they are understaffed and demonstrate a lack of urgency
Prosprocess automation, intuitive, helps reduce labor requirements
Conspoor support, long time to call back or respond to emails
Reviewer Source 
Source: Capterra
October 31, 2018