SellerCloud

SellerCloud

4.5 / 5 19 reviews

Who Uses This Software?

MEDIUM TO LARGE MULTI-CHANNEL MERCHANTS


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Charge per transaction
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SellerCloud
  • www.sellercloud.com/
  • Founded 2010
  • United States

About SellerCloud

SellerCloud's innovative single-source inventory and order management solution helps online retailers sell on more channels. We seamlessly integrate you with more than 50 sales channels, so you reach more customers and generate more sales. SellerCloud provides a powerful set of tools to meet the challenges of multi-channel sales through synchronization, simplification, and automation.


SellerCloud Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

SellerCloud Reviews Recently Reviewed!


Capterra-loader

Fantastic platform capable of doing more than software 10x its price. Very pleased with it!

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about Sellercloud is their willingness and ability to customize the platform. For us, that meant building up the integration with Amazon custom and formatting the data that comes through in a way that is easy to use. They also built a custom invoice that makes it easier for our production team to fill orders accurately. Sellercloud has many integrations and features that I cannot even begin to touch on in 1,500 characters, but what I said about customizing the software to meet our needs is my top pick. This is a very robust and complex platform that I would highly recommend to a business that handles many online SKUs and orders from different sources.

Cons: The GUI could use some work. This platform is very complex, and it shows all too well in the GUI. Once you get the hang of it, you are able to navigate the software pretty efficiently. However, there is a learning curve. For us, that learning curve was WELL worth it!

Overall: This software has opened up doors we did not think were possible to open for our company. We have seen massive growth since we implemented SellerCloud, and we are able to work more efficiently than ever before. When I say we have seen massive growth, I mean we have seen our sales about double where they were before we implemented SellerCloud. Though there are other factors that have contributed to this, one of the biggest factors has been our ability to increase our channel presence. Moreover, we are able to meet our increased production demands without a substantial increase in our HR overhead.

Almost everything we do goes through the web. About .01% of our sales occur in person. We have to manage pricing, inventory, photos, and content for half a dozen different marketplaces. SellerCloud has made this process manageable and efficient. From hosted photos to predictive purchasing, SellerCloud has shown us that it has the ability to provide what we need. As I mentioned in another section of this review, SellerCloud worked with us to develop plug-ins that meet our unique needs. This is something we could not find with another solution provider. I would really like to see their service improve and their GUI get a little update, but this is a phenomenally great application overall!

SellerCloud is a one stop shop for all your businesses needs...big or small

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can pick and choose what works best for you with the software they have available. Everything you need in one. Awesome ability to integrate with multiple channels under one platform. You don't need to have several vendors. You may run into some learning curve but the support staff is awesome and is always there to help you whenever you need it

Cons: Site navigation might seem kind of clunky but they are working on a clean new interface which will be more user friendly. There is a bit of a learning curve but they have a huge support staff that is always there to help whenever you need it.

Overall: This software pretty much made out lives alot easier when handling multiple businesses on a single interface. From listing items through various marketplaces, product image management, reporting , inventory management and shipping. It's everything you need in one. Sellercloud has also customized a few things for us at a reasonable rate.

SellerCloud does what it is supposed to be doing

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Supports many many channels.

Stable system - rarely goes down, other than scheduled updates which are generally done during the off hours.

Responsive interface/UI

Cons: Lacking polish - can use some fine tuning that will just make use of the system easier and more intuitive.

Reporting could be improved, more customizable and include more data points from external sources.

Customer service / Tech support - Reps could be more helpful & caring, rather than just sending users through the loop a few times. Having said that I must add, that ultimately they usually do come through... Patience is required from time to time.

Capterra-loader

SellerCloud is an essential software for running a multi-channel eCommerce Company

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software works well in communicating and updating information between multiple eCommerce platforms, including all the major ones like Amazon Marketplace, Fulfillment by Amazon, eBay, Shopify and more. Keeping a handle on our inventory and orders is complicated and SellerCloud makes it easier to maintain without having to service several inventory feeds and platforms. Love that the app is cloud-based so we can manage the account wherever.

Cons: The interface is difficult to navigate and isn't user-friendly (up to today's standards). Customer service could be a bit more responsive to technical support issues.

Overall: Being able to manage a multi-channel ecommerce retail company.

Great application...poor exicution

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Integration with just about every 3p shopping site you know of and many you don't. Sellercloud has worked to integrate with many popular 3 shopping sites, and even can do drop ship Management. It is rumered that they are releasing a major update which with any hope will resolve the cons below

Cons: Combersome, poor documentation, and not very user friendly. Every step you take within the application often takes 3 or 4 steps, and the obvious next step is generally not what you would expect.

Overall: 3p integrations, and easy product management.

The Software is easy to use, but not easy to fix issues and customer support is slow

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I do like functionality and simplicity in solutions. Wiki by SellerCloud is great source to learn from. SellerCloud integrated with most of the Marketplaces.

Cons: Customer Support. Fixing issues or getting customer support via phone is extremely hard sometimes. Some of the great functions/forms/reports doesn't work smoothly. Not much of analytics were added in last 3 years.

Capterra-loader

SellerCloud is our basic inventory control platform as well as the manager of several sales channels

Nov 29, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SellerCloud was able to build several important bridges for make our business easier and more profitable. The bridge to Amazon, Shopify and our wholesale partner are very valuable. We also like the Predicted Purchasing functionality.

Cons: Updates are slow at times. Reporting could be more enhanced. in several ways. It's difficult to get support after 4PM PST.

Sellercloud use

Oct 30, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this program for our retail business, and online sales. We have a website rockbottomdeals.biz and we also sell on other market channels, like Amazon, ebay etc. Sellercloud is a great program to synchronize all of your inventory and orders. We have a medium size business less than 20 workers, and we are growing so this program was great for us.

Pros: It is very very easy to use. API, integrates with most market channels. keep track of everything you do, sales, invoices, purchase order. Create new items and publish them all in one click. Just about anything you could think of, they could create for you. WHICH IS AWESOME!

Cons: Very expensive. I don't like it when any of these programs want to take a a cut or percentage of your sales. Support could be a lot better, every time we call for help, the people helping don't seem to care or even want to do their job. Could lag sometimes and you have to wait if there's a lot of traffic through your server.

Met Our Needs

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to automate most of our cross-platform ecommerce business including inventory management using Seller Cloud.

Cons: There's a definite learning curve that has to be overcome. However, there is documentation and there's help when you're new.

Overall: Seller Cloud allowed us to streamline the management of our ecommerce channels.

Easy to learn

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that it is not too costly yet a lot of features and options are available

Cons: The least I like about this software is that when they get updates about new features or bugs being fixed or different processes available we are not made aware of that.

Great connectivity, uptime

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SAAS is great since we don't have to maintain a mission-critical network.

Very good connection with all the markets.

Good support and they continually improve the software.

Great uptime.

Cons: Accounting export is not the best. Sales verification is not good.

Maintenance and price changes can be awkward.

Overall: Great connection to all the markets.

100% uptime

Good support

This software is very versatile and flexible

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it has links to almost every desired field. I appreciate being able to have several windows up at a time. I like the filtering capabilities.

Cons: The capabilities and functions are very extensive. Some of the capabilities seem to be unexplored or unused.

Overall: ease of movement within software.

less time spent synchronizing information across platforms

Easy to use, got all my info

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, like the menu system. Very easy to find what you need and a straight forward step by step process for most tasks.

Cons: A little bit overwhelming first few times I logged in, just alot of words, and the lag time between running and report and it being generated is a process that should be 1 click to output

Content management across over 7 channels

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can integrate with majority of available marketplaces and drop ship sites. This makes the software very versatile.

Cons: The user interface requires a lot of support. It needs to become more user friendly. Lack of updates stipulate on channels (categories).

Overall: We have a decent content management program.

Fully integrated inventory management

Mar 05, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SellerCloud is feature rich and robust,

Includes everything from PO, posting on multiple platforms including Amazon/Walmart/eBay Newegg,

Dropshipping is a click of a button,

Cons: Can't partially ship orders,

Reports are missing a way to filter sales by warehouse with remaining inventory

Flexible in terms of integrations, not so much in price.

Aug 13, 2014
4/5
Overall

Comments: We were looking for a solution that would do a cover-all starting with product management, import and export of all the product details, price, quantity, that would offer category mapping across channels finishing with dispatch management and accounting integration. SellerCloud pricing as follows: One-off sales channels integration fee: $3,500.00 Fixed capped monthly minimum fee: $500.00 (if selling less than 3333 units per month) Sales fee after 3333 monthly transactions, per sale: $0.15

Pros: Friendly customer service, shows nicely demo around. Promised custom integration of sales channels, courier companies based on API.

Cons: At first glance, complicated settings and operational interface. Have to use WIKI to understand detailed particularities, will take time to learn. Not quite suitable for small businesses with low sales volumes.

Powerful ecommerce software

Mar 25, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: SellerCloud promises to do it all....inventory sync across marketplaces; inventory management including POs; FBA management; email automation; reporting and Quickbook integration to name just a few. And it works. It does take time to learn and understand the software.

Pros: -Powerful...great feature set -Good value -Responsive customer support -Wiki information provides good info and videos

Cons: -Getting up and running takes time -Steep learning curve

Great service

Sep 04, 2015
5/5
Overall

Comments: I called for service and someone Gail answered the phone. She understood me right away and was pleasant on the phone. She took ownership of our issue, and followed up with me twice with updates.

Seller Cloud Predictive Purchasing

Mar 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Seller Cloud for inventory control with our Shopify store. One of the great things that Seller Cloud has to offer is Predictive Purchasing. If you have a reorder business and need help figuring out how much inventory to order, have on-hand, etc, Seller Cloud does an amazing job with this. Giving you information depending on how long the merchandise takes to arrive, how much has sold in a determined number of days, and how many days you want to have inventory in stock for, this app is a great way to manage your reorder inventory.

Pros: The number of variables that can be tweaked to determine stock levels depending on demand and lead time.

Cons: The learning curve with Seller Cloud is a little steep, but worth the time.