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The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution. The platform’s reporting capabilities are designed to help multi-location businesses measure the impact of operational programs against key CX metrics, like satisfaction, service times or accuracy, so they can act quickly to address issues and build on successes across locations.
Provider
Intouch Insight
Located In
Canada
Foundation
1992
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Webinars, Documentation, In Person, Videos
Support
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
Multi-location brands in retail, restaurant, petro-convenience, grocery, and hospitality, across North America, as well as customized enterprise solutions.
Content Source: Intouch Insight CX Platform
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Intouch Insight CX Platform Reviews
Pros
Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it.
I would highly recommend Intouch because of the great one on one customer care and support.
On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch.
The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights.
Cons
Illegal registration of company intouch CX services on my UAN.
Dashboard is bit tough to understand and need a lot of practices.
The web interface could use some updating. Some parts can be difficult to navigate.
Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images. Some mystery shops are not worth the price we pay.
"Best software for mobile audits and customer service management!"
Overall: The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.
Pros: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.
Cons: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.
Vendor Response
"Good tool for customer management and feedback handling "
Overall: Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand.
Pros: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills.
Cons: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement.
"Illegal registration of company intouch CX services on my UAN "
Overall: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded
Pros: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded.
Cons: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded
"Mystery Shops"
Overall: Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.
Pros: The ability to access and engage with the platform, and communicate with Intouch staff.
Cons: The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.
Vendor Response
"The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights"
Pros: On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.
Cons: With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.
Vendor Response
