Intouch Insight

Intouch Insight

5 / 5 1 review

Who Uses This Software?

Location-based businesses. Industries include Restaurant, Hospitality, Retail, Gas & Convenience, Fitness & more

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Starting at $200/location/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Intouch Insight
  • Founded 1992
  • Canada

About Intouch Insight

Helping businesses improve customer experience for almost 40 years. Customer experience management software for listening, interpreting & actioning feedback and operational data. Measure through mystery shopping, mobile forms, CSAT & surveys, social media/online reviews & operational on-site audits. Drive improvements with meaningful insights, predictive/text analytics, customer journey maps, case management & patent-pending Action Campaign technology. Robust, role & location-level dashboards.

Intouch Insight Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Intouch Insight Reviews Recently Reviewed!

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

May 10, 2018
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely.

Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work.

Thank you once again for all your effort.

Cons: With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.