# Intouch Insight CX Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intouch Insight CX Platform the right Customer Experience solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160959/Intouch-Insight/reviews --- Intouch Insight CX Platform 4.3 (12) [View alternatives](https://www.capterra.com/p/160959/Intouch-Insight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intouch Insight CX Platform Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sally W. ESL Teacher Food Production Used the software for: 1-2 years ### "Best software for mobile audits and customer service management!" February 15, 2019 5.0 The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. Pros Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. Cons Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. Review Source Response from Intouch Insight February 19, 2019 Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives. VR Verified Reviewer Graduate Research Assistant Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Good tool for customer management and feedback handling " July 6, 2022 5.0 Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. Pros This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. Cons Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. Switched from [Keatext](https://www.capterra.com/p/173675/Keatext/) To get better tool I am regularly switching to different tools of similar services Review Source RP Rotnakar P. Customer service representatives Consumer Services Used the software for: I used a free trial ### "Illegal registration of company intouch CX services on my UAN " November 4, 2024 1.0 One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded Pros One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. Cons One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded Review Source Rocio S. Market Research Intern Management Consulting Used the software for: 1-2 years ### "Intouch Review" November 1, 2018 4.0 Pros \-Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong Cons \-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay Review Source Response from Intouch Insight November 6, 2018 Thanks so much for taking the time to share your experience, and for the fantastic feedback! LN Lauren N. Marketing Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "The CX Platform for Any User" April 18, 2019 5.0 So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. Pros The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. Cons The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. Review Source Response from Intouch Insight June 20, 2019 Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives! MV Misael V. Product Coordinator Market Research Used the software for: 2+ years ### "Mystery Shops" October 31, 2018 5.0 Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices. Pros The ability to access and engage with the platform, and communicate with Intouch staff. Cons The loading speed of shops and how the images show all the way at the bottom. Too much scrolling. Review Source Response from Intouch Insight November 5, 2018 Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team! VR Verified Reviewer Director of Operations Used the software for: 2+ years ### "Overall a great experience!" June 12, 2018 4.0 Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here! Pros Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager. Cons It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group. Review Source Response from Intouch Insight June 13, 2018 Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives. RH Rahul H. Technical Writer Used the software for: Less than 6 months ### "The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights" May 10, 2018 5.0 Pros On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort. Cons With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality. Review Source Response from Intouch Insight May 31, 2018 Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey. Denny M. Vice President of Marketing Building Materials Used the software for: 6-12 months ### "Very intuitive and easy to use. Support has been great." June 12, 2018 4.0 Pros Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need. Cons I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items. Review Source Response from Intouch Insight June 13, 2018 Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help! CB Carl B. Trainer Retail Used the software for: 1-2 years ### "What we think verses Reality" November 28, 2018 5.0 Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it. I would highly recommend Intouch because of the great one on one customer care and support! Pros Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review. Cons Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy. Review Source Response from Intouch Insight December 3, 2018 Thanks so much for sharing your experience working with Intouch and for the fantastic feedback! MS Mike S. Training and Development Manager Retail Used the software for: 2+ years ### "Great Service, could use some upgrades in the tech department" November 2, 2018 4.0 Pros The Customer Service is fantastic. Response times are quick and the Team goes above and beyond to help. Cons The web interface could use some updating. Some parts can be difficult to navigate. Review Source Response from Intouch Insight November 19, 2018 Thanks for taking the time to leave a review, your feedback is appreciated! We¿ll reach out to you about migrating to our new, modern technology platform. We look forward to continuing to support your team as you continue to deliver an exceptional customer experience. ML Mark L. CIO Retail Used the software for: Less than 6 months ### "Great features, great support, easy to use, reasonable price" September 18, 2018 5.0 We use it to help train and follow up and prove quality compliance on 100+ locations with over 500 people. Pros Has every major feature a chain of 100+ retail locations needs, at a reasonable price. Cons Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months. Review Source Response from Intouch Insight September 21, 2018 Thank you so much for providing us with valuable feedback that allows us to continuously improve our product offerings for all customers. Looking forward to continuing to support your growing team! Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.