# MAF ICIMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MAF ICIMS Software - reviews, pricing plans, popular comparisons to other Reporting products and more.

Source: https://www.capterra.com/p/160962/MAF-ICIMS

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# 

 MAF ICIMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MAF ICIMS

## What is MAF ICIMS?

Formed in 2000, MAF InfoCom is a leading innovative technology provider with two decades experience delivering solutions for Unified Communications and Collaboration including Monitoring, Analytics, Reporting, Recording, Headset & Device Management and DID Management. We serve tens of thousands customers around the globe, in a large variety of branches. We have installations in over 50 countries ranging from SMEs to multi-national global enterprises.

## What is MAF ICIMS used for?

[Reporting](https://www.capterra.com/reporting-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€100

Flat Rate, Per Year

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MAF ICIMS

5.0 (9)

VS.

[4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/)

Starting Price

€100

Flat Rate, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (9)

Ease Of Use

4.5 (18)

Value For Money

4.6 (9)

Value For Money

4.8 (16)

Customer Service

4.4 (9)

Customer Service

4.9 (18)

## MAF ICIMS alternatives

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.5 (96)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

Starting price

$20.00

Per User, Per Month

Highest Rated

[Phonexa](https://www.capterra.com/p/156125/Phonexa/)

[5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)

Starting price

$500.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/156125/Phonexa/)

[LINQ Qonnect](https://www.capterra.com/p/10021949/Qonnect/)

[4.7 (30)](https://www.capterra.com/p/10021949/Qonnect/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10021949/Qonnect/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.0 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Data Import/Export

4.2 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Data Visualization

4.6 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Graphical representation of data

Ad hoc Reporting

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Generate one-off reports that meet information requirements

Call Monitoring

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

MAF ICIMS 27 features

Generate one-off reports that meet information requirements

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Report incoming and outgoing calls for specific extensions

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Identify the number and contact information of a caller before answering the phone

Alter the layout and content of dashboards

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Move files across different systems or networks

Track and monitor incoming call statistics

Observe and track the demand, usage, progress or quality of a system, product, or user

Record the audio of phone conversations for quality assurance purposes

Track and monitor outgoing call statistics

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Record live video calls to play later

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Set a time to generate routine reports automatically

Search and filter data across systems to locate required information by entering keywords or certain criteria

Manage calls that were missed or not attended

Track and interpret metrics on the usage of company resources

Track calls answered by employees

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Features

4.8 (9)

4.8

Based on 9 reviews

## Pricing

Value for money

4.6 (9)

Free Trial

Basic

€100.00

Flat Rate,Per Year

Value for money

4.6 (9)

4.6

Based on 9 reviews

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## Support, customer service and training options

Customer Service

4.4 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (9)

4.4

Based on 9 reviews

## User reviews

Overall rating

5.0

Based on 9 reviews

Filter by rating

5(9)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Data analyst

Information Technology and Services

### "Efficient reporting and management."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 15, 2023

In our use case we have implemented it with Microsoft teams and it actually offers Realtime insights and alerts whenever any issue arises.

Pros

It offers comprehensive reporting along with collaborative connectivity with unified communication and collaboration process which could be essential in validating reports generated by it and can help in optimizing the overall productivity and hence help in managing the cost.

Cons

Though it is one of the best solution which offers multiple features to manage uc&c software's but I feel the overall UI experience of application needs a bit brushing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MV

Max V.

Consultant

Computer & Network Security

### "Crg avis"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

10/10

October 11, 2023

Je suis très satisfait de cette application car je l'utilise depuis toujours et je ne me plains pas car je n'ai pas encore rencontré le problème de bug et de mise à jour

Pros

Ce sont des fonctionnalités implémentées avec beaucoup de rigueur et celle qui me plaît le plus c'est l'enregistrement sur une période et de façon programmatique

Cons

L'application n' intègre pas une fonctionnalité de redondance sur les appels

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Deepika M.

Associate Consultant

Import and Export

### "awesome software to work with."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 25, 2023

Overall experience was great and I really this.

Pros

it is a really well built software. the makers have put in alot of thought in every minute feature and how that works. It runs really smoothly and hardly faced any problem with this. I really liked that it shows you everything in very concise manner.

Cons

Not much that I disliked. just some minor issues could be faced time to time otherwise it is a great software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

student

Computer Software

### " MAF ICIMS : Monitoring and Reporting for Unified Communication and Collaboration Solutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 15, 2023

For an organization to sustain effective communication and collaboration, it delivers real-time insights on UC&C activities.The solution helps to quickly identify and address problems, reducing disruptions and downtime.

Pros

I enjoy the User Experience Improvement plan, which identifies and resolves problems with call quality, connectivity, and collaboration tools to improve the overall user experience.

Cons

Users and administrators may need time to become proficient with the program, which could cause disruptions during the adoption process. The Learning Curve in mcf icims is a little challenging.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Student

Electrical/Electronic Manufacturing

### "MAF ICIMS : A Comprehensive Review of Unified Communication ."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 15, 2023

In order to protect sensitive information, MAF ICIMS helps enterprises identify and respond to security risks while guaranteeing data protection compliance . The analytics tools facilitate data-driven decision-making, enabling businesses to efficiently optimize resource allocation and cut expenses.

Pros

To help enterprises fully understand how their Unified Communication and Collaboration (UC&C) resources are used, MAF ICIMS offers comprehensive usage tracking and analytics functionalities. This allows for data-driven optimization and decision-making.

Cons

For businesses which want this functionality, MAF ICIMS may not provide tools for conventional inventory management.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

sahil s.

it consultant

Information Technology and Services

### "amazing software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 14, 2023

Pros

it is a wonderful software to manage all call at once and report at same time... really makes the job easy and smooth and also the range of features it provides is good.

Cons

Reporting the analytics is just sometimes a bit problematic with this but 99% times it gets them done right so not a really big thing I would say.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PK

Piyush K.

H.R. Head

Internet

### "An excellent software."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2023

Pros

I really like the management features of this software be it for seeing the number of calls and how many operators are currently active. It's just awesome.

Cons

Not much to dislike that i put something in cons but one thing that could be better is that they should make the administrator UI a bit smooth.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Keerthana Rai B.

Customer Agent Support

Telecommunications

### "Good platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2023

In this business the overall review is there is a proper execution of plans which states that when and what to do.

Pros

I would like to inform that the most likely factor about this MAF ICIMS is handling the process with good communication skills where the voice will be the main medium for communication , the decision making skills , efficiency in work seems to make all perfect .

Cons

The least about MAF ICIMS is there is a execution of proper planning , organising , directing controlling and staffing .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DG

Disco G.

Sales Manager

Pharmaceuticals

### "My fabulous experience with MAF ICIMS."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2023

Generally, MAF ICIMS has worked well for us. It has saved us time and money. It's results are fast and accurate.

Pros

What I like most about this software is that it simplifies work of handling softwares. It has replaced several softwares which I previously used separately and taken their role perfectly. It is an easy to use software with no complicated features and dashboard.Launching and implementation is simple and straight forward.

Cons

Unfortunately none. MAF ICIMS has all it takes to build a business. I can complain about any of the services they offer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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