gtechna

gtechna

4.5 / 5 16 reviews

Who Uses This Software?

Police or parking enforcement officers looking to be more efficient and increase compliance. Cities looking for innovative parking management and permit solutions.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • gtechna
  • www.gtechna.com/
  • Founded 1992
  • Canada

About gtechna

gtechna offers scalable feature-rich parking enforcement solutions for municipalities and private parking operators . Android-based offerings on consumer and prosumer devices are a part of our long-term vision on the technology road map centered around plate-based enforcement integration


gtechna Features

  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking

gtechna Reviews Recently Reviewed!


OfficerMDT and Command Center

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use is very good. Older officers don't have too much trouble learning how to use the program. Very straight forward. Good product testing before deployment. Gtechna has done their homework!

Cons: Not as user friendly interface and use of Command Center. When entering new bylaws or other information in the TEST platform, there is no way to transfer it fully into the PRODUCTION environment. We must open 2 Windows and copy the information making the task very time consuming. In OfficerMDT, it would be nice to have a search option by article of infraction in our past ticket database.

Gtechna Officer Android

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Adaptability and functionality

Cons: communication with support

Overall: Officer Android has be a product that PPAP has used for at least 4 years now. We are very please with its operations and functionality. We currently run it on 55 MTWs (Mobile Ticket Writers) paired with a blue tooth printer. GTechna's ability to adapt to business needs and changing market /industry trends have put them at the top of enforcement software.

Recommendations to other buyers: Test before deployment. Make sure product does exactly what your need it to do.

Vendor Response

by gtechna on July 24, 2017

Thanks for the review Philip!
Our customer support team has put in place new tools to improve communication and efficiency. We hope these will serve you better.

Satisfied and Impressed in Milwaukee

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, ease of implementation and customizable features.

Cons: Non at this time

Overall: We are very satisfied with the current state of our gtechna implementation using a combination of N5 Scan ticket issuance devices and Panasonic ToughPads. We are 4 months into the implementation using 65 devices. All deadlines have been met and the implementation team really knows parking. We have asked for many changes including a ticket to tow feature and gtechna has never said they cannot do what we have asked. I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask.

I did not rate the value due to the way our contract is structured through separate contractor.

Vendor Response

by gtechna on August 22, 2017

Hi Richard,
Thank you for your review and your business. It is a pleasure working with you and you are correct, we do like a challenge and aim to deliver to the very best of our ability. Don't hesitate to reach out to our team for any need.

GTecha Review

Aug 14, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software works relatively well but is not very user-friendly. A simpler, sleeker back-end look that's more user-friendly would go a long way in reducing the amount of customer support GTechna has to provide.

Cons: How difficult it is to use for users. It's quite complicated.

Overall: Our overall experience with GTechna is fine. The service works relatively well but there are flaws and there hasn't been much progress in improving the function over the years we've been a customer.

Overall good

Aug 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once software has been figured out by trial and error it is a very useful tool for searching up information.

Cons: Updates always cause issues. Compatibility with Android is sometimes an issue with live information, which isn't necessarily Gtechna's fault but is still an issue.

Overall: Overall pretty good customer service. I would be honest in saying that tech support takes a little longer than I would wish to resolve issues.

Capterra-loader

GTechna Officer Command Centre is a good parking tickets software

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Real Time connection to central database

- Timing feature

- Officers able to work offline (in case network connection drops) and system syncs when connection is restored

- ability to attach photos, drawings and notes

Cons: - Reporting is not the best

- Requires GTechna services for most configurations and integration

- Backoffice poor interface and usability

Overall: Real time ticket information accessible immediately after ticket is issued

Vendor Response

by gtechna on January 10, 2018

Diogo,
We appreciate the feedback and this will be shared with our team internally. We aim to constantly improve and your feedback is welcome.

excellent, great team met our deadlines and product has been problem free

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, set up was smooth and has been used daily for three years, support is easy to get a hold of.

product has been working well since we set it up, back end of product is easy to update.

Overall: Made our department more efficient

Vendor Response

by gtechna on January 10, 2018

Thanks Shawn!
It has been a pleasure to work with you and your team and we look forward to what the future will bring.

Gtechna Review

Aug 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software simplifies detailed processes, allowing a more efficient flow for both Officers and Administrators.

Cons: Some details/options are not possible - i.e. parking passes are maintained without a history - for how long a resident has been renewing his/her pass or how many passes have been issued.

Gtechna Parking Enforcement Software

Aug 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and training, ability to upgrade of customize software to meet specific needs.

Cons: As yet we have not found anything that causes concern.

Overall: We were in need of a new system as our previous supplier was not available. Gtechna stepped in and provided us with what we required and tailored it to our needs in a short period of time. We were able to integrate with existing software and maintain our current files.

Capterra-loader

License Scan

Aug 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to scan and fast result.

Cons: we use license scan for the police and after scan it gives fast result.

Overall: the customer service is number 1, the devis are all stable.

good product

Aug 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ease of use, easy to configure, stability

Cons: user interfaces, business rules could be improved

Overall: good service, but Customer support could be improved

GTechna Best if you're local

Aug 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Realatively few issues, but we did have them, they were dealt with.

Cons: Support in a different time zone made it challenging at times.

Technical

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I am an IT so I do not use often your sofware. But I know some technical part. The thing I like the most is the automatic data transfert to the Généro Unicite software.

Cons: Sometime we have lost some data during the synchronisation with the tablet. We lost some attachment when the synchronisation was made the day after the ticket.

Overall: Less data to enter manually

Best Infraction Software I've seen

Aug 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use without having to refer to a user manual. Very intuitive.

Cons: Some forms seem crowded but that's just my opinion

Overall: We have implemented this software to replace an aging system that could not meet our requirements. gTechna worked relentlessly to help us achieve our goals and make this system flexible as possible to meet new demands as they happen.

A fantastic 'Work' product

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the database structure and the fact that everything is organized in a well understood manner

Cons: The Officer Android app is a little dated. It does what's supposed to do, but a little finicky to setup on the devices.

Overall: Great solid product. A great support team that always responds to requests/concerns within a 2-hr window. They also give lots of notice for when their service desk / support center will be down for any upcoming holidays (takes the guess work out).

gTechna ALPR & Digital Permitting Payment Platform works Seamlessly

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital Permitting is exceptional. The software communicates with other software vendors and makes enforcement a breeze! Support works with us to make necessary adaptations. Reporting could be more robust. Overall we are extremely pleased with the customer support and the gTechna team.

Vendor Response

by gtechna on August 22, 2017

Thank you for being a long time customer! We love having you as part of the gtechna family!