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Pros
I love how this appears to donors. I like being able to track both online and offline donations so we can show progress toward our goals.
Customer service is always great with CauseVox. They are always responsive and very kind and accommodating.
I love the ability to customize donation pages to match our branding.
We appreciated the professional look of our site, the patient and knowledgeable help in building out our event webpage, and the general ease of the software.
Cons
Either pay for SW or take a portion--but both seems excessive.
Sometimes navigating the site isn't 100% intuitive. Plus, we use it heavily only a couple months per year, so we forget where things are.
Any fee applied to donations is not ideal, but as fees go, CauseVox is fairly reasonable.
Our annual Shower Strike has grown each year through Causevox.
Showing Most Helpful
Showing 15 of 15 reviews
"Great platform for our fundraising efforts"
Overall: I have had a good experience with using CauseVox. The customer service is very responsive, and their help section has a lot of useful information for nonprofits.
Pros: The ease of use, and the opportunity to do other things like reoccurring donations, campaign pages for small events like birthdays, weddings, and internal efforts that some of our corporate partners use it for.
Cons: I think the pricing is a bit high but for me that's because we have a smaller budget for these kind of things. I think you get good value for what you pay for, but would always want to pay less if possible.
Vendor Response
"Great Product for Price"
Overall: Customer service is always great with CauseVox. They are always responsive and very kind and accommodating.
Pros: My organization is using the free version of CauseVox, and has been using CauseVox since 2018. Since the start of using CauseVox we have seen the plans vary, and we enjoy what we are not able to receive using the free version. We have access to multiple donation pages and campaigns. We have access to the donor management/CRM portion, and can do peer to peer. We are a small organization with less than 200 donors, and CauseVox has been great for us. I love the ability to customize donation pages to match our branding.
Cons: The only change I do not like on the latest free version is the inability to have tipping, and if we do do tipping, the tipping goes to CauseVox instead of the organization. Since we are on the free version, I can understand the reasoning though. We do get so much for zero out of pocket expenses.
Vendor Response
"Does the job"
Overall: In a previous year I used it, it didn't work well with PayPal and motivated donors couldn't get into the portal to give. They seem to have fixed that, but we became aware of the issue the day of a major fundraising event and we are pretty sure we lost some revenue because of it. They were apologetic, offered solutions after the fact but didn't give us a price break or refund of any kind. That's my main reason for giving them four stars instead of five.
Pros: It's very affordable and allows users the option of using the software for a limited period of time, e.g., connected to a specific campaign. It is customizable so it's easy to make it look fairly seamless with an organization's brand and materials. It can be buggy sometimes BUT the customer support is really solid, so that makes it worth it.
Cons: Can be buggy, sometimes donors don't seem to be able to give, or fundraisers inexplicably lose the ability to share their fundraising pages.
"Great software for Non Profits!"
Overall: Great platform for our community to host 3rd party fundraisers. Sleek and easy to manage.
Pros: Software is easy to use, easy to manage and a great platform for 3rd party fundraisers.
Cons: Lacks features some of the competitors has.
Vendor Response
"We felt so supported! "
Overall: Excellent team, great customer service. They opened up a whole new world of fundraising for our very small nonprofit.
Pros: It's so hard to raise money. CauseVox team members guided us through the maze and we were successful! We've used this platform for two Giving Tuesdays and we've seen our donations increase. Such a professional, customizeable site and easy to update and add team members. Love that the chat feature with a CauseVox support person is always at hand.
Cons: Sometimes navigating the site isn't 100% intuitive. Plus, we use it heavily only a couple months per year, so we forget where things are.
Vendor Response
"Good, solid and clear instructions"
Overall: Lovely company and people - not everything will be right for everybody, but they have set their system up nicely. Often offer suggestions via their blog which is nice as well.
Pros: It is designed with the client in mind, they do 'get' the special needs of this sector and provide accordingly.
Cons: Sometimes had to work a little harder to find something I needed, or the path was not quite as obvious or intuitive as I would like.But support is great.
"Custom Crowdfunding"
Overall: business problem--tracking donations and showing progress on campaign
Pros: I love how this appears to donors I like being able to track both online and offline donations so we can show progress toward our goals
Cons: I wish the credit card fees were more reasonable. Either pay for SW or take a portion--but both seems excessive. (Makes me want to use another system to take credit cards and enter the data manually into CV system to show progress toward a goal)
"CauseVox"
Pros: Very easy for donors and fundraisers to use. Easily adapts to our needs.
Cons: Very good experience using this product.
"Great Crowdfunding Site! Easy to use for anyone while still looking professional. :) "
Overall: Favorite crowdfunding site :). Easy to use for everyone whether you've used a crowdfunding site or not. Makes fundraising for a great cause seamless and fun! :)
Pros: Easy template set up, lots of options for setting up a fundraising campaign, exporting donations to a donor database is seamless, the template for the campaigns is clean while still allowing you to really use your own branding.
Cons: While I'm using it the chat box pops up too many times with very unimportant information... Would be great to have more colors to choose from for design.
"CauseVox is Easy to Use and Kepps Getting Better"
Overall: Customer support is very good.
Pros: I like how easy it is to use and keep track of peer-to-peer fundraising campaigns and live appeal campaigns.
Cons: I wish it had more functionality - such as text to give.
Vendor Response
"Our annual Shower Strike has grown each year through Causevox. "
Pros: Excellent client support, intuitive admin functionality, appealing, clean design, great people in a company with high integrity and a true philanthropic purpose.
Cons: There are some feature (but not many) we would like to see added in in future rollouts (they probably will and are great with hearing our feedback and requests).
"Helped us succeed with our first peer to peer fundraising event"
Overall: The support staff was great in their responsiveness to questions during the weekdays.
Pros: We appreciated the professional look of our site, the patient and knowledgeable help in building out our event webpage, and the general ease of the software.
Cons: Some supporters regretted that there wasn't a way to review who they had sent an appeal email to via Causevox.
Vendor Response
"Great Fundraising Platform at a Good Value"
Overall: Great service and value!
Pros: Causevox provides a customizable fundraising platform unique to each of our campaigns. It's easy to use and affordable.
Cons: I wish there were more customizable features for design.
Vendor Response
"Used Causvox for fundraising campaign"
Pros: Simple to set up and customizable - it looks very nice and clean.
Cons: Brand name is not as well known as others so many aren't certain about how much to trust it.
"Easy to use!"
Pros: This software is very intuitive to use, visually appealing, and is very accessibly to users. Would recommend to nonprofits looking to enter the crowdfunding space for events and/or campaigns.
Cons: Any fee applied to donations is not ideal, but as fees go, CauseVox is fairly reasonable. The Lite and Standard pricing plans may still be out of reach for many non-profits.