--- title: "Sync.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sync.com Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/161061/Sync-com/" page_type: "product" language: "en" --- # Sync.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sync.com ## What is Sync.com? Sync.com is a secure Dropbox replacement trusted by over 2 million businesses and individuals worldwide. Sync makes it easy for your business to share and collaborate securely in the cloud. Get started with 5 GB free today! ## What is Sync.com used for? [Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 82% Neutral 2% Negative 16% Starting price $8 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sync.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sync.com/&name=Sync.com) Rating Breakdown 4.3 +− Features4.1 Value for Money4.3 Ease of Use4.2 Customer Service3.8 Rating Breakdown 4.3 Features4.1 Value for Money4.3 Ease of Use4.2 Customer Service3.8 ## Sync.com Reviewers Verdict Updated August 2026 AI summary - Sync.com is a strong fit for small businesses and professional teams that need secure file storage, sharing, and backup. - Reviewers are positive about its straightforward interface, affordable plans, and strong privacy protections. - It delivers day-to-day value by making it simple to store, access, and securely share files across devices. - Some key downsides are inconsistent customer support, occasional bugs, and performance that may vary by device. - Sync.com works best for teams prioritizing privacy and straightforward sharing, but buyers needing advanced integrations or fast, hands-on support may find limits. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sync.com 4.3 (57) VS. [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price $8 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (57) Ease Of Use 4.5 (28,467) Value For Money 4.3 (49) Value For Money 4.7 (20,594) Customer Service 3.8 (39) Customer Service 4.5 (18,588) ## Sync.com alternatives [4.6 (99)](https://www.capterra.com/p/145411/Zoho/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,591)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [4.5 (12,833)](https://www.capterra.com/p/161304/OneDrive/reviews/) Starting price $1.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161304/OneDrive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,671)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/161061/Sync-com/alternatives/) ## FAQs about Sync.com Overview ### Which roles and teams benefit most from Sync.com? Sync.com is most used by business owners, executives, IT leaders, and office operations teams that need secure file storage, sharing, and backup. Consultants, analysts, legal professionals, and client-facing teams rely on it to protect sensitive documents, streamline collaboration, and keep files accessible across devices and distributed workflows. Answer based on 57 reviews Overview ### What company size and industries is Sync.com built for? Sync.com is built for small and mid-sized businesses, with 93% of reviewers from small businesses and just 4% each from midsize and enterprise companies. It serves Information Technology and Services and Legal Services most often at 7% each, followed by Accounting at 6%, mainly for cloud storage. Answer based on 57 reviews Features and Usability ### What are the key features of Sync.com? Sync.com offers core cloud storage features like file management, file sharing, automatic backup, and real-time synchronization across devices. Its main differentiators are end-to-end encryption, role-based permissions, access controls, and link sharing with password protection or expiry options. Reviewers also frequently mention easy setup and shared folders for client collaboration. Answer based on 29 reviews Pricing ### How much does it cost and what fees or limitations are included? Sync.com offers a free plan with 5GB, then paid options from $5/month for Teams Standard, $8/month for Solo Basic, $18/user/month for Teams Unlimited, and $24/month for Solo Professional. Reviewers often call the pricing affordable, but some say the free storage is limited and upload or sync performance can be inconsistent. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Sync.com integrate with? Sync.com connects to Canva, Google Sheets, Shop-Ware, WordPress, Microsoft Excel, and Microsoft Word. These integrations cover design, spreadsheets, website publishing, business data, and document editing, giving Sync.com compatibility with six third-party tools and platforms. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Sync.com offer? Sync.com provides documentation to help teams get started. This format gives users written reference material for reviewing setup steps, learning core features, and checking guidance as needed during onboarding and later use. Getting Started and Support ### What customer support options does Sync.com offer, and how do users rate the experience? Sync.com offers email/help desk, a knowledge base, phone support, and chat. Users describe support as helpful and responsive in some cases, especially for setup questions, but many report slow replies, unhelpful troubleshooting, and difficulty resolving complex syncing, file loss, or account issues through support. Answer based on 19 reviews Security ### How does Sync.com handle data security and access control? Sync.com uses end-to-end encryption, strong privacy protections, password-protected sharing, self-destructing file links, activity logs, and secure client upload folders. Reviewers also mention HIPAA compliance, real-time backup, version recovery, and deleted-file recovery. Some note security-minded tradeoffs, including limited iOS app integration, missing search, and isolated complaints about disappearing files. Answer based on 24 reviews File management ### How well does Sync.com handle file syncing and sharing? Sync.com handles everyday file syncing and sharing well for many small teams, freelancers, and client-facing businesses. It keeps folders updated across devices, supports secure shared links and client uploads, and works well for backups, though some users run into slow syncs, conflicted files, or unreliable browser and desktop app behavior. Answer based on 29 reviews ## Features AI summary Based on 18,930 File Sharing reviews Capterra data shows that buyers of file sharing software rank the following features as their top priorities: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Sync.com supports all three of the features reviewers rate most highly: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files securely, keep documents organized and accessible, and protect sensitive information, allowing teams to share content with confidence and manage data more effectively. File Transfer 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Secure Data Storage 4.4 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Real Time Synchronization 4.0 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made Access Controls/Permissions 4.3 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Sharing 4.3 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Sync.com 26 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Version Control: Track revisions and updates made to files and navigate between different versions --- Get Advice We can help you find the software with the features you need. Features 4.1 (57) 4.1 Based on 57 reviews ## Pricing Value for money 4.3 (49) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/161061/Sync-com/pricing/) Individual (Free) $0.00 It includes: - 5 GB secure storage and basic sharing Solo Basic $8.00 Flat Rate,Per Month It includes: - 2 TB secure storage and advanced sharing Solo Professional $24.00 Flat Rate,Per Month It includes: - 6 TB Secure Storage - Custom Branding and Advanced Sharing Teams Standard $5.00 Per Month It includes: - 1 TB secure storage and administrator account Teams Unlimited $18.00 Per User,Per Month It includes: - Custom Branding - Phone Storage and Administrator Account - Unlimited Storage Enterprise Contact Vendor for Pricing It includes: - Account Manager and Training Options - Custom Requirements - Minimum 100 Users Value for money 4.3 (49) 4.3 Based on 49 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (39) 3.8 Based on 39 reviews ## User reviews Overall rating 4.3 Based on 57 reviews Filter by rating 5(41) 4(6) 3(1) 2(3) 1(6) Mentioned topic Sorted by most recent KH Keri H. Owner Retail ### "I had a very disappointing experience with Sync.com." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2026 Took way more time than I had trying to fix the issues. Web interface was extremely slow and frequently froze. Basic tasks like creating folders often failed. Customer support took months to investigate reported issues. Support could not explain or resolve the underlying problem. Recovery assistance consisted mainly of sending instructions instead of providing hands-on help. Overall experience did not justify the subscription cost. Pros Kept most of my files safe. Strong security and encryption privacy-focused approach. Desktop application was generally easier to use than the web interface. Cons The platform was consistently unreliable. It would frequently just sit there spinning, and simple tasks like creating a folder often wouldn't work. I could usually accomplish those same tasks on my desktop, but that defeats the purpose. I was paying for a cloud service because I needed it to work across my devices without constant issues. To make matters worse, once I notified Sync.com about these issues, it took months before they even attempted to investigate them. Throughout that time, they were never able to give me a clear explanation for why the platform was performing so poorly or what was causing the problems. I spent months dealing with an unreliable service while waiting for answers that never came. What really frustrated me was when I needed help recovering documents. One of the reasons I chose a paid service was because I expected reliable support if something went wrong. Instead of actually helping, support simply emailed me instructions and expected me to do the recovery myself. Could I eventually figure it out? Yes. But that's exactly why I was paying for the service—to save time and have knowledgeable support when I needed it. I'm busy, and I expected a premium service to provide premium support, not links to documentation and instructions to do it all myself. Between the unreliable platform, the months-long delay in addressing reported issues, the inability to explain or resolve the problems, and the lack of meaningful customer support, I can't recommend Sync.com. I eventually moved my files elsewhere and wish I had done it much sooner. If you're paying for a premium cloud storage service, you should expect it to work reliably and receive timely, effective support when it doesn't. Unfortunately, that wasn't my experience. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) For a more secure platform and customer service that was 24/7 to get back important files if necessary . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Darryl A. graphic designer Design ### "Not good for Adobe Creative Suite users who share files" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 23, 2026 When things were running good (the early days, several years ago) we were very please and would recommend it to anyone. The last few years we've tried to get suppport because of the Adobe Creative Suite issue (not yet diagnosed as to why we were having problems), and Sync support was not helpful when I could get any support. We will be leaving Sync when I can find anoterh source. Pros Sync is easy to use and keeps our files synced among three designers. When I update a file on my machine, Sync updates on the other two designers' machines. (But ... which comes in the least like field) Cons When we first started using Sync several years ago it was GREAT! BUT changes in Adobe Creative Suite (according to Sync support) made it so that our files would not keep links to images and files, making sharing our files very cumbersome, to the point we are leaving Sync once we find an alternative. Getting support is not easy. If your problem is a canned issue, their knowledge base is good, but if your problem is different, getting support is not easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User advisor Insurance ### "The worst sync service out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 18, 2026 horrible. Spent weeks trying to resolve issues that were not resolved and have to move on to another company Pros I wish i can leave 0 reviews. Absolutely not reliable service. Customer service that replies once a day with not relevant answers, no phone call option. For the last 8 months pretty much tried to resolve one issue after another and finally gave up. The interesting part - there is no prorated refund. Cons initially a few years ago it was a decent service, now i do not know what is good about it, may be plenty of manuals on their site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Holly P. Owner and Bookkeeper Accounting ### "Sync Cloud Storage - Canadian Local Favorite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2025 Overall it has been great! Affordable, quick and perfect for what I needed it for. Pros Ease of use, integration into MS Windows and speed of upload/download time. And it's Canadian! Cons Sometimes it's difficult to edit the share settings. I have a hard time deciphering between the team sharing and the send a link sharing. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Cost. Hands down. Dropbox is super super expensive in comparison and Sync does everything that I was using Dropbox for. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [Box](https://www.capterra.com/p/148766/Box/) Reasons for choosing Sync.com Again really it was price. Sync is the best cost for what I need. I also really liked the idea of supporting a local Canadian company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gabor C. vulnerability manager Banking ### "cool cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 Pros mobile app can stream videos and 2024 black friday promo was awesome Cons especially I can not say anything bad about the service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT anjum T. BI Engineer Information Technology and Services ### "Good storage option in low budget" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 4, 2024 Pros interface is good and storage options are economical Cons Integrations are not that easy and should be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Navharsh K. Student Computer Networking ### "Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 5, 2024 It is really good indeed with good support. Pros It works really well at sharing files and storing stuff. Cons Need better in built features like other apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ian M. Director Arts and Crafts ### "Sync is useful in many ways. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2024 Pros I can use Sync in all formats. It’s very convenient when I’m traveling with my iPad and iPhone. My files update very quickly which is impressive. Cons Can’t think of any. I don’t have any complaints Switched from [Dropbox Backup](https://www.capterra.com/p/267333/Dropbox-Backup/) Only aloud to use on 3 systems which was very inconvenient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Richard C. Admin Internet ### "Great Storage Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2024 Very positive. Signed up with Sync.com many years ago following many reports that they should be considered amongst the best providers when it comes to privacy. Tried out their free trial tier and was happy to find that the service performed very well as a file storage solution. Never had any complaints with performance and the team have been responsive when I’ve reached out to them. Highly recommended as a service. Pros The focus on privacy was a key motivator for trying the service out, and I was happy to find the performance also matched. The service performs its functions admirably. Cons The apps functional but I’d like the ability to customise the colours and icons a bit. Minor quibbles but. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Herbert T. None Legal Services ### "No worries end-to-end encryption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 30, 2024 Very positive, versioning is also a great safety feature. Pros End to end encryption, I’m currently travelling in Japan and current hotel Wifi does not work well with my VPN but with Sync end to end encryption I feel very comfortable continuing to use my files without VPN on an open wifi connection. Cons Nothing major I can think of, upload speed can be faster but it’s probably on my end. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Microsoft OneDrive not as secure and not Canadian. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161061/Sync-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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