--- title: "Sync.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sync.com the right File Sharing solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/161061/Sync-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Sync.com 4.1 (57) [View alternatives](https://www.capterra.com/p/161061/Sync-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Sync.com Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews Kevin K Senior ConsultantHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sync gives me fast, easy, and private access to my files whenever I want and wherever I am: at home, at work, or on-the-go. “ February 23, 2024 KH Keri H OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Between the unreliable platform, the months-long delay in addressing reported issues, the inability to explain or resolve the problems, and the lack of meaningful customer support, I can't recommend Sync.com.“ July 12, 2026 RC Richard C AdminInternet, Self-employedUsed the software for: More than 2 years. “The focus on privacy was a key motivator for trying the service out, and I was happy to find the performance also matched.“ September 30, 2024 KH Keri H OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Recovery assistance consisted mainly of sending instructions instead of providing hands-on help.“ July 12, 2026 RC Richard C AdminInternet, Self-employedUsed the software for: More than 2 years. “Tried out their free trial tier and was happy to find that the service performed very well as a file storage solution.“ September 30, 2024 KH Keri H OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “To make matters worse, once I notified Sync.com about these issues, it took months before they even attempted to investigate them.“ July 12, 2026 IM Ian M DirectorArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “It’s very convenient when I’m traveling with my iPad and iPhone.“ October 1, 2024 KH Keri H OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “What really frustrated me was when I needed help recovering documents.“ July 12, 2026 ## Showing most helpful reviews Showing 1-25 of 57 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "I had a very disappointing experience with Sync.com." July 15, 2026 1.0 Took way more time than I had trying to fix the issues. Web interface was extremely slow and frequently froze. Basic tasks like creating folders often failed. Customer support took months to investigate reported issues. Support could not explain or resolve the underlying problem. Recovery assistance consisted mainly of sending instructions instead of providing hands-on help. Overall experience did not justify the subscription cost. Pros Kept most of my files safe. Strong security and encryption privacy-focused approach. Desktop application was generally easier to use than the web interface. Cons The platform was consistently unreliable. It would frequently just sit there spinning, and simple tasks like creating a folder often wouldn't work. I could usually accomplish those same tasks on my desktop, but that defeats the purpose. I was paying for a cloud service because I needed it to work across my devices without constant issues. To make matters worse, once I notified Sync.com about these issues, it took months before they even attempted to investigate them. Throughout that time, they were never able to give me a clear explanation for why the platform was performing so poorly or what was causing the problems. I spent months dealing with an unreliable service while waiting for answers that never came. What really frustrated me was when I needed help recovering documents. One of the reasons I chose a paid service was because I expected reliable support if something went wrong. Instead of actually helping, support simply emailed me instructions and expected me to do the recovery myself. Could I eventually figure it out? Yes. But that's exactly why I was paying for the service—to save time and have knowledgeable support when I needed it. I'm busy, and I expected a premium service to provide premium support, not links to documentation and instructions to do it all myself. Between the unreliable platform, the months-long delay in addressing reported issues, the inability to explain or resolve the problems, and the lack of meaningful customer support, I can't recommend Sync.com. I eventually moved my files elsewhere and wish I had done it much sooner. If you're paying for a premium cloud storage service, you should expect it to work reliably and receive timely, effective support when it doesn't. Unfortunately, that wasn't my experience. Review Source R Reviewer graphic designer Used the software for: 3-5 years ### "Not good for Adobe Creative Suite users who share files" April 27, 2026 3.0 When things were running good (the early days, several years ago) we were very please and would recommend it to anyone. The last few years we've tried to get suppport because of the Adobe Creative Suite issue (not yet diagnosed as to why we were having problems), and Sync support was not helpful when I could get any support. We will be leaving Sync when I can find anoterh source. Pros Sync is easy to use and keeps our files synced among three designers. When I update a file on my machine, Sync updates on the other two designers' machines. (But ... which comes in the least like field) Cons When we first started using Sync several years ago it was GREAT! BUT changes in Adobe Creative Suite (according to Sync support) made it so that our files would not keep links to images and files, making sharing our files very cumbersome, to the point we are leaving Sync once we find an alternative. Getting support is not easy. If your problem is a canned issue, their knowledge base is good, but if your problem is different, getting support is not easy. Review Source VR Verified Reviewer advisor Used the software for: 3-5 years ### "The worst sync service out there" March 19, 2026 1.0 horrible. Spent weeks trying to resolve issues that were not resolved and have to move on to another company Pros I wish i can leave 0 reviews. Absolutely not reliable service. Customer service that replies once a day with not relevant answers, no phone call option. For the last 8 months pretty much tried to resolve one issue after another and finally gave up. The interesting part - there is no prorated refund. Cons initially a few years ago it was a decent service, now i do not know what is good about it, may be plenty of manuals on their site Review Source Holly P. Owner and Bookkeeper Used the software for: Less than 1 year ### "Sync Cloud Storage - Canadian Local Favorite" March 24, 2025 5.0 Overall it has been great! Affordable, quick and perfect for what I needed it for. Pros Ease of use, integration into MS Windows and speed of upload/download time. And it's Canadian! Cons Sometimes it's difficult to edit the share settings. I have a hard time deciphering between the team sharing and the send a link sharing. Review Source R Reviewer Senior Consultant Used the software for: 3-5 years ### "Ditched Dropbox for Sync" May 27, 2024 5.0 Sync gives me fast, easy, and private access to my files whenever I want and wherever I am: at home, at work, or on-the-go. I've been using Sync for 2 years and don't ever remember having a problem. I've never lost a file or had a file get corrupted. Their service has been great! I would highly recommend giving them a try. They offer a free tier with paid options available if you need more features. Pros There are many file repository services available in the Cloud these days, but few have end-to-end encryption like Sync. That was the main reason I transferred all my personal files from Dropbox to Sync: to maintain maximum privacy. I'm the only one who holds the keys to my data. Cons The web interface works fine on a monitor, but is somewhat hard to use on a mobile device. Sync has a mobile app that works well on modern devices, but there have been times when I've needed to access my Sync files on a mobile device that was too old to run the app. Review Source Charles A. Marketing Director Used the software for: 1-3 years ### "Like having an external backup with sharing capabilities in one" October 4, 2021 5.0 Very happy. Pros I love the way it's so easy to share any link and that I can easily remove someone's permission. Also, my colleague is having problems with her computer so Sync is really stopping her from losing some of those files and also it means I can access them on my computer or she can on another computer. Cons I have no complaints. Although sometimes the only way I can access my colleagues' files in the shared folder on the desktop is by logging in on the online version or even her version. So if it was instantly there without, it would be better, but the fact I can still easily access and download the files makes it not much of a problem. Review Source RW Roger W. Niche Growth Facilitator Used the software for: 3-5 years ### "Great File Storage I Recommend!" October 6, 2022 5.0 This service easily solved my primary problem, where I needed to have files accessible across multiple devices, but not stored on those devices. Sync.com stores the files only in the cloud. In a nutshell, here's what I like: Easy-to-use interface. Excellent security. Great customer service. Great for privacy conscious people. Files are not lost if a device breaks. Pros One feature that's particularly useful is privacy. As your files are encrypted, they don't have the encryption key - A super feature in the event you want to keep your files available on other devices, but only available to you. Additionally, it's awesome to start working on a document (for example) stored on sync.com, then later to use another device and keep working on the same document. This makes life much easier! Also (I've run into this a few times), their clouded store save me a lot of work. Why? If my computer dies, I don't lose any of my important files, and can even access them using a mobile device, or another computer. Cons The only significant downside I've run into, is that they don't have a Linux based application (they support Windows and Mac). You can still use a web browser to access sync.com on Linux, but it's not quite the same as a native application. Having said that, it's still a great solution. Review Source Kira D. Co-Owner Operator Used the software for: Less than 1 year ### "Advanced features with high level security! " July 1, 2022 5.0 We realized the benefits of secure and reliable cloud storage with sync. We have really made progress and improved our reputation by using their wonderful file sharing feature. We have improved our efficiency and organization along with our ability to work together and collaborate. Pros So many pros! Sync is very professional and polished. Sync is secure and uses strong end to end encryption, not the reduced levels like other software (Google for example). I truly feel safe. Sync stores your data on their servers and they do not allow anyone else to access them. They also can not view your files. 10/10 on security. The file sharing is excellent and has advanced features not offered by other products! Sync also has the capability and capacity to meet the needs of specialized businesses. The pros certainly outweigh the cons. Cons The only cons are price, and that at first it can be difficult to navigate. There are a lot of options and advanced features but that means it takes a while to learn how to use everything for some people. Review Source David G. Director of Business Development Used the software for: Less than 1 year ### "DO NOT MISS These Guys!!" July 22, 2022 5.0 I found SyncWith by accident when my Zapier 'zaps' weren't cutting the mustard any longer. MAN did I bark up the right tree!!! Not only was it quick to setup, easy to navigate, and fairly self-intuitive, but when it wasn't, their support staff was!!! NO LIE... must've been over 100 emails back and forth. Oh, and 99.999% of the issues I was emailing them about turned out to be... wait for it... 100% operator error!Thanks \[SENSITIVE CONTENT\]! The app, once set up properly BY THE USER (lol), worked perfectly! In fact, we were able to pinpoint some bad data coming from the data source! SyncWith connected easily to the API address, and brought the data back perfectly! You can even rename the \[fields\] before running the sync. I also had to use "X-Api-Secret", "X-Api-Partner-Id" and a "tennant.id". And even though I knew not what they were, \[SENSITIVE CONTENT\] got them set up in minutes! Pros \* It worked perfectly! \* The support for when I got stuck was EXCELLENT! \* It offers lots of options (adding or removing fields from your sync)! \* I was able to use 'X-Api-Secret', 'X-Api-Partner-Id', and even a "tenant.id" easily! Cons \* Nothing that I could find! Seriously! Every time I got stuck (and by 'stuck' really I mean 'not slowing down and taking the time to figure simple things out!'), they were at the other end of that email... almost instantly, to walk me through what I had missed. And most of all, they were patient and kind in their responses... which there were A LOT of! lol (thx \[SENSITIVE CONTENT\]!) Review Source R Reviewer Attorney / Owner Used the software for: 3-5 years ### "Excellent Storage Option" May 19, 2021 5.0 My overall experience with Sync.com has been excellent. I have relied on it for many years now, primarily as a means to back up my important documents, but also as a convenience to access documents from wherever I may be in an emergency. I am surprised by the low price (I think it has been $49/year for several years now), so it is a great service for the cost. Pros Sync.com was very easy to implement and it runs almost flawlessly. I have had very little problems in the several years that I have relied on Sync.com for my cloud/back-up storage. Also, I can access my documents very easily from anywhere, including my phone. It is great and the price was about half that of dropbox. Cons A couple of times I found that the back-up was not functioning. This may have been a result in a glitch in my computer that was interfering with the back-up, but when it did happen a couple of times, it caused quite a panic because I didn't know for how long things were not being backed-up. I also found it a little difficult to authorize someone else to have access to my documents, although I was able to figure it out after a while. Review Source R Reviewer vulnerability manager Used the software for: 1-3 years ### "cool cloud" December 18, 2024 5.0 Pros mobile app can stream videos and 2024 black friday promo was awesome Cons especially I can not say anything bad about the service Review Source R Reviewer Manager Used the software for: 3-5 years ### "Easy filesharing syncing and backup" November 13, 2020 5.0 I use it to back up the companies Documents and share them across three computers. Always in sync. I also use it to share big files via links and email with customers. For personal use i use it to send HD big video and photo files to friends and family. So simple. Pros It is so easy to use and never fails to do what it should. I much prefer it to onedrive or dropbox etc etc. You can try it out for free for ever as long as you want if you do not need too much storage space or too may concurrent links or too much history saving. I have hardly ever had to look at the help it is so intuitive. It gives you 5Gb free to start with but you can increase this to 15Gb if you recruit others to use it. Very secure, encrypted. A friend who worked for GCHQ reckoned they were the most secure of any of these systems. Cons Nothing really. You cannot expect to get more than 15GB free which is what they offer if you recruit 10 more people. Review Source R Reviewer Sr. Proj. Manager Used the software for: 3-5 years ### "Fantastic and so close to perfect." August 12, 2021 5.0 It's been great! Simply put. Pros I love this software - it's fast and inexpensive. It's simple to use and there is an app! Cons I realize you have to trade security for usability right? If this software would allow more use-ability (i.e. within MS Word, Excel, Autodesk, email plugins) then this would soar past Dropbox, Google Drive and OneDrive.... Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Excellent Storage Solution" July 1, 2019 5.0 Pros We chose this software mostly for the security features. We also like that we can have multiple computers in our office sync together, so any one of us can be working on any file and instantly we all have the updated versions of the files. We like that we can share folders with our clients, and clients can also securely upload files into shared folders. Cons When the files are uploading/syncing across multiple machines, it does seem to slow our internet down significantly. Review Source R Reviewer Communications Director Used the software for: Less than 1 year ### "Secure and affordable file sharing." October 19, 2020 4.0 We needed a file storage system that was more secure than Google Drive, and affordable. This fit the bill. I like that I feel more confident our files are now secure and that it isn't breaking the bank. Pros We share files among a team and needed a solution that would allow us keep doing that in a user-friendly way. We also needed it to be secure. Sync.com works very well for us in these ways. Cons There are a few quirks that are challenging - for example, you can't rename top-level folders for a whole team that are shared with a team, and that moving files breaks the link to those files. They are small things and wouldn't make us stop using it. Review Source R Reviewer BI Engineer Used the software for: I used a free trial ### "Good storage option in low budget" November 8, 2024 4.0 Pros interface is good and storage options are economical Cons Integrations are not that easy and should be improved Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "So far so Good!" November 11, 2021 5.0 Pros Drag and drop file sharing in the browser works perfectly, has enabled us to share large files with ease internally and externally Cons Nothing! Sync has worked perfectly so far. Review Source R Reviewer Paralegal Used the software for: Less than 1 year ### "Great product... Very pleased so far " August 17, 2018 5.0 Positive and efficient Pros I have used Dropbox for storage in the past but Sync is a better option when considering price per month. It's a secure way to save files which I particularly love because I am in employment law. There are many documents in every case and a safe way to protect these documents is crucial. Cons I've been using Sync for just under 6 months. I have not noticed any downside to the software to date. Review Source R Reviewer President Used the software for: Less than 1 year ### "seldom updates" August 8, 2019 1.0 this problem is affecting our business I do not trust it at all Pros not sure what to write here, I don't like anything about it this system doesn't sync Cons we make changes in our files and it takes days to update, if you are lucky Review Source R Reviewer Studio Musician/Singer-Songwriter Used the software for: 3-5 years ### "Sync Does Not Work On My Year-Old Mac Silicon" May 17, 2023 2.0 It was good at first - I had no problems using Windows as an OS, but as soon as I switched over to Mac, the app cannot function properly. I am very disappointed and quite frankly very frustrated that this is where my money is going. Pros Everything was easy to setup and after that, it synchronizes your files automatically, within minutes of saving, and immediately following. Cons Sync stopped synchronizing my files on several, extended occasions, and I've been (and currently am still) struggling for literal months at a time with support trying to get this problem fixed. I don't have anything against the staff, but this problem has persisted for far too long to be acceptable. I have very important files that are not being synchronized that I could lose forever if the app does not start doing what it's supposed to. Unfortunately I should not have to rely on other methods of storage when I am paying upwards of $120CAD per year for this service that should have this taken care of. Review Source R Reviewer Supervisor Used the software for: 1-3 years ### "Protected and HIPAA compliant" August 18, 2022 5.0 Sync is the only backup service that we actually had to "use". There was a tragic and unexpected event and we lost everything, I mean all of it. After this I logged into sync hoping the important things I had uploaded were still there. They were still there just as I had left them, and things from multiple computers that I had forgotten to backup were on there as well. We actually wound up losing very little thanks to Sync.com. If I had still been using another service I don't think there would have been such a happy ending. Pros Sync.com is a safe place to keep any type of records and files, even protected health information. Sync is HIPAA compliant and protects your information very well. No settings have to be changed or enabled, the protection is already set up. The first 5GB is free, different plans to choose from for different needs and budgets. Cons Sync is great but it's not the same as an EMR or cloud storage specialized for medical records. It would be great if Sync launched something like this, I think many organizations would use it including mine. Sync would be better if the customer service teams didn't have such long wait times. Review Source VR Verified Reviewer Medical Intern Used the software for: 1-3 years ### "Sync.com- for perfect sync" October 22, 2019 5.0 If you are basic Dropbox or One drive user, just switch on to the Sync.com for hassle-free cloud service with high-security measures and real-time protection. Just try it. Highly recommended. Pros I was get interacted with sync.com during looking for an alternative for OneDrive. Highly recommended with security measures of Sync.com and we can keep our files with secure and 100% private. The file transferring speed is really quick when compared to the OneDrive for both downloading & Uploading. Still, we can manage our files with any of our devices and the mobile version is really helpful to keep our files up to date. We can share our files instantly and plans start with 5GB for free of charge. We can send our files with self-destruction features and password protection and even we can share our files to non-Sync.com users. Cons It's really hard to find cons for this cloud service. Hope the subscriptions fees will be reduced in future in order to compete for cloud service kings such as Dropbox and Google Drive. The free plan should be more in future to attract newcomers. Review Source VR Verified Reviewer CTO Used the software for: 3-5 years ### "Secure and Affordable Cloud Storage" January 2, 2020 5.0 We use Sync.com successfully to organize our large documents and files that we share with clients. Many times, clients have to send us very large media files. Instead of trying to send these through emails or through WeTransfer, it is so much more organized to send them an invitation to a shared folder and have them upload as much as they want into that folder. It saves everybody time, and it keeps things more organized. It also gives me peace of mind knowing that all of the data is encrypted and secure. Pros This cloud storage service is simple, affordable, and secure. It does everything you need it to do. It is cheaper than alternatives, but it still has strong encryption and best security practices. The interface is easy to use, and it is easy to share folders with other users/collaborators. The desktop app works nicely to keep the folders on your computer in sync with any changes made by other users. When we do file sharing with clients, the interface is intuitive, so we never have to guide them through the process. Cons It's not as ubiquitous, so we usually ask our client to create the free account with Sync.com first to start sharing their files with us. I was also not aware that the "Vault" service provided by Sync.com is not adequate to do a full backup of my hard drive. I found that out after trying and failing and dealing with the customer support until they finally realized that this wouldn't work because some of the cache files were changing too often in the background. Overall, the customer support was helpful throughout the process though. Review Source R Reviewer owner Used the software for: Less than 1 year ### "your data here is not safe" August 30, 2024 1.0 zero customer service. does not keep your data safe. disappearing data and zero response from company Pros seemed like perfect solution. It is not. Cons I uploaded all of my work integral to my business to SYNC. I thought it was the perfect save as my computer was getting completely glitchy and insisted on upgrading to windows 11. I got all of my data onto SYNC and I thought it would be the perfect solution for my business. Within days of uploading file folder content began disappearing. Repeated pleas to the company have not helped in any way. Demanded at least full refund and still no response over 48 hours later. DO NOT USE this company unless you want to risk losing everything. Review Source R Reviewer None Used the software for: I used a free trial ### "No worries end-to-end encryption" October 9, 2024 5.0 Very positive, versioning is also a great safety feature. Pros End to end encryption, I’m currently travelling in Japan and current hotel Wifi does not work well with my VPN but with Sync end to end encryption I feel very comfortable continuing to use my files without VPN on an open wifi connection. Cons Nothing major I can think of, upload speed can be faster but it’s probably on my end. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.