# Sync.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sync.com the right File Sharing solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161061/Sync-com/reviews --- Sync.com 4.3 (56) [View alternatives](https://www.capterra.com/p/161061/Sync-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sync.com Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews RC Richard C AdminInternet, Self-employedUsed the software for: More than 2 years. “The focus on privacy was a key motivator for trying the service out, and I was happy to find the performance also matched.“ September 30, 2024 Holly P Owner and BookkeeperAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “I have a hard time deciphering between the team sharing and the send a link sharing.“ March 23, 2025 RC Richard C AdminInternet, Self-employedUsed the software for: More than 2 years. “Tried out their free trial tier and was happy to find that the service performed very well as a file storage solution.“ September 30, 2024 NM Nicholas M CTOCapital Markets, 11 - 50 employeesUsed the software for: 1-2 years. “I cannot think of a feature we are missing or an issue me and the team have faced while using Sync.“ September 30, 2024 Kevin K Senior ConsultantHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sync gives me fast, easy, and private access to my files whenever I want and wherever I am: at home, at work, or on-the-go. “ February 23, 2024 JN Jamie N ownerAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “Repeated pleas to the company have not helped in any way.“ August 26, 2024 IM Ian M DirectorArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “It’s very convenient when I’m traveling with my iPad and iPhone.“ October 1, 2024 JR Joshua R Studio Musician/Singer-SongwriterMusic, Self-employedUsed the software for: More than 2 years. “It was good at first - I had no problems using Windows as an OS, but as soon as I switched over to Mac, the app cannot function properly.“ May 12, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holly P. Owner and Bookkeeper Accounting Used the software for: Less than 6 months ### "Sync Cloud Storage - Canadian Local Favorite" March 23, 2025 5.0 Overall it has been great! Affordable, quick and perfect for what I needed it for. Pros Ease of use, integration into MS Windows and speed of upload/download time. And it's Canadian! Cons Sometimes it's difficult to edit the share settings. I have a hard time deciphering between the team sharing and the send a link sharing. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Box](https://www.capterra.com/p/148766/Box/) Reason for choosing Sync.com Again really it was price. Sync is the best cost for what I need. I also really liked the idea of supporting a local Canadian company. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Cost. Hands down. Dropbox is super super expensive in comparison and Sync does everything that I was using Dropbox for. Review Source NM Nicholas M. CTO Capital Markets Used the software for: 1-2 years ### "A perfectly suited solution for us." September 30, 2024 5.0 We are very pleased to count Sync as a trusted partner providing us with the cloud storage services our company requires. The encryption, real time backup and ownership of our data are the features that caught our attention. Compliance with the rather demanding requirements of our local (Swiss) regulators is also easily met. Pros Data encryption, real time backup, ownership of our data. Cons I cannot think of a feature we are missing or an issue me and the team have faced while using Sync. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Sync.com location of servers, data ownership, compliance Review Source VR Verified Reviewer advisor Insurance Used the software for: 2+ years ### "The worst sync service out there" March 18, 2026 1.0 horrible. Spent weeks trying to resolve issues that were not resolved and have to move on to another company Pros I wish i can leave 0 reviews. Absolutely not reliable service. Customer service that replies once a day with not relevant answers, no phone call option. For the last 8 months pretty much tried to resolve one issue after another and finally gave up. The interesting part - there is no prorated refund. Cons initially a few years ago it was a decent service, now i do not know what is good about it, may be plenty of manuals on their site Review Source HT Herbert T. None Legal Services Used the software for: I used a free trial ### "No worries end-to-end encryption" September 30, 2024 5.0 Very positive, versioning is also a great safety feature. Pros End to end encryption, I’m currently travelling in Japan and current hotel Wifi does not work well with my VPN but with Sync end to end encryption I feel very comfortable continuing to use my files without VPN on an open wifi connection. Cons Nothing major I can think of, upload speed can be faster but it’s probably on my end. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Microsoft OneDrive not as secure and not Canadian. Review Source IM Ian M. Director Arts and Crafts Used the software for: 1-2 years ### "Sync is useful in many ways. " October 1, 2024 5.0 Pros I can use Sync in all formats. It’s very convenient when I’m traveling with my iPad and iPhone. My files update very quickly which is impressive. Cons Can’t think of any. I don’t have any complaints Switched from [Dropbox Backup](https://www.capterra.com/p/267333/Dropbox-Backup/) Only aloud to use on 3 systems which was very inconvenient. Review Source JN Jamie N. owner Alternative Medicine Used the software for: Less than 6 months ### "your data here is not safe" August 26, 2024 1.0 zero customer service. does not keep your data safe. disappearing data and zero response from company Pros seemed like perfect solution. It is not. Cons I uploaded all of my work integral to my business to SYNC. I thought it was the perfect save as my computer was getting completely glitchy and insisted on upgrading to windows 11. I got all of my data onto SYNC and I thought it would be the perfect solution for my business. Within days of uploading file folder content began disappearing. Repeated pleas to the company have not helped in any way. Demanded at least full refund and still no response over 48 hours later. DO NOT USE this company unless you want to risk losing everything. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) thought my data was safer here. boy was I wrong. Review Source Kevin K. Senior Consultant Higher Education Used the software for: 2+ years ### "Ditched Dropbox for Sync" February 23, 2024 5.0 Sync gives me fast, easy, and private access to my files whenever I want and wherever I am: at home, at work, or on-the-go. I've been using Sync for 2 years and don't ever remember having a problem. I've never lost a file or had a file get corrupted. Their service has been great! I would highly recommend giving them a try. They offer a free tier with paid options available if you need more features. Pros There are many file repository services available in the Cloud these days, but few have end-to-end encryption like Sync. That was the main reason I transferred all my personal files from Dropbox to Sync: to maintain maximum privacy. I'm the only one who holds the keys to my data. Cons The web interface works fine on a monitor, but is somewhat hard to use on a mobile device. Sync has a mobile app that works well on modern devices, but there have been times when I've needed to access my Sync files on a mobile device that was too old to run the app. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) I switched from the Dropbox personal free tier because Sync offered end-to-end encryption. I wanted complete control over who sees my personal data. I didn't like the idea that Dropbox held my encryption keys and could access my files if they wanted to (or if government agencies or the justice system forced them to). With end-to-end encryption, I don't have to worry about that. Not even Sync employees can access my files. Review Source Charles A. Marketing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Like having an external backup with sharing capabilities in one" September 30, 2021 5.0 Very happy. Pros I love the way it's so easy to share any link and that I can easily remove someone's permission. Also, my colleague is having problems with her computer so Sync is really stopping her from losing some of those files and also it means I can access them on my computer or she can on another computer. Cons I have no complaints. Although sometimes the only way I can access my colleagues' files in the shared folder on the desktop is by logging in on the online version or even her version. So if it was instantly there without, it would be better, but the fact I can still easily access and download the files makes it not much of a problem. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reason for choosing Sync.com It had more features, Backblaze when I used it a few years earlier didn't have file sharing and every time I needed a file with them. I'd have to download and reupload. So I was looking for a much easier, convenient solution. And I found it. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/)[WeTransfer](https://www.capterra.com/p/176600/WeTransfer/) There was a promotion on at the time and I thought I'd give it a go. Review Source DG David G. Director of Business Development Automotive Used the software for: Less than 6 months ### "DO NOT MISS These Guys!!" July 19, 2022 5.0 I found SyncWith by accident when my Zapier 'zaps' weren't cutting the mustard any longer. MAN did I bark up the right tree!!! Not only was it quick to setup, easy to navigate, and fairly self-intuitive, but when it wasn't, their support staff was!!! NO LIE... must've been over 100 emails back and forth. Oh, and 99.999% of the issues I was emailing them about turned out to be... wait for it... 100% operator error!Thanks \[SENSITIVE CONTENT\]! The app, once set up properly BY THE USER (lol), worked perfectly! In fact, we were able to pinpoint some bad data coming from the data source! SyncWith connected easily to the API address, and brought the data back perfectly! You can even rename the \[fields\] before running the sync. I also had to use "X-Api-Secret", "X-Api-Partner-Id" and a "tennant.id". And even though I knew not what they were, \[SENSITIVE CONTENT\] got them set up in minutes! Pros \* It worked perfectly! \* The support for when I got stuck was EXCELLENT! \* It offers lots of options (adding or removing fields from your sync)! \* I was able to use 'X-Api-Secret', 'X-Api-Partner-Id', and even a "tenant.id" easily! Cons \* Nothing that I could find! Seriously! Every time I got stuck (and by 'stuck' really I mean 'not slowing down and taking the time to figure simple things out!'), they were at the other end of that email... almost instantly, to walk me through what I had missed. And most of all, they were patient and kind in their responses... which there were A LOT of! lol (thx \[SENSITIVE CONTENT\]!) Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) 1\. I can get SOOO much more data through SyncWith! 2. It is SOOO much easier to setup! 3. It is SOOO much easier to make changes to! Review Source GC Gabor C. vulnerability manager Banking Used the software for: 1-2 years ### "cool cloud" December 12, 2024 5.0 Pros mobile app can stream videos and 2024 black friday promo was awesome Cons especially I can not say anything bad about the service Review Source RC Richard C. Admin Internet Used the software for: 2+ years ### "Great Storage Solution" September 30, 2024 5.0 Very positive. Signed up with Sync.com many years ago following many reports that they should be considered amongst the best providers when it comes to privacy. Tried out their free trial tier and was happy to find that the service performed very well as a file storage solution. Never had any complaints with performance and the team have been responsive when I’ve reached out to them. Highly recommended as a service. Pros The focus on privacy was a key motivator for trying the service out, and I was happy to find the performance also matched. The service performs its functions admirably. Cons The apps functional but I’d like the ability to customise the colours and icons a bit. Minor quibbles but. Review Source RP Rhonda P. Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Protected and HIPAA compliant" August 15, 2022 5.0 Sync is the only backup service that we actually had to "use". There was a tragic and unexpected event and we lost everything, I mean all of it. After this I logged into sync hoping the important things I had uploaded were still there. They were still there just as I had left them, and things from multiple computers that I had forgotten to backup were on there as well. We actually wound up losing very little thanks to Sync.com. If I had still been using another service I don't think there would have been such a happy ending. Pros Sync.com is a safe place to keep any type of records and files, even protected health information. Sync is HIPAA compliant and protects your information very well. No settings have to be changed or enabled, the protection is already set up. The first 5GB is free, different plans to choose from for different needs and budgets. Cons Sync is great but it's not the same as an EMR or cloud storage specialized for medical records. It would be great if Sync launched something like this, I think many organizations would use it including mine. Sync would be better if the customer service teams didn't have such long wait times. Review Source BD Brahm D. President Legal Services Used the software for: 1-2 years ### " After 1 year using Pro version of Dropbox and Sync, I now only use Sync.com" May 13, 2017 4.0 Pros Fast. Affordable. Secure. Intuitive. For half the price of Dropbox, plus the ability to recover old versions and deleted files. For business, teams are basically free, compare to Dropbox where an account with teams isan amount per user, sync is a small amount per user. Sync also has a vault feature, which is a nice for backup files and long term storage of files that you want to keep safe and don't need to work with everyday. Love that when you share folders with someone, the shared folders only count toward the original users quota. This makes it possible for a PRO user to share large files with free account users. With Dropbox, I couldn't share large folders with clients unless they had a paid Dropbox account. Cons If you try to change too many file or folder names in too short a time, Sync starts to produce conflicting files, especially if you have two computers syncing to the cloud at the same time. Dropbox algorithms seem to resolve file conflicts better. There is not much customer support to speak of, just help boards and email. Review Source MZ Marina Z. \--- Research Used the software for: Less than 6 months ### "No No No! This is the most terrible experience I made with clouds " August 15, 2019 1.0 No benefits, only problems and data lost. Pros Nothing positive, only negative experience Cons I am a private user with 500 GB storage paid for 1 year. 1. The desktop app (version 2.XX, the latest sync.com offeres) is NOT WORKING. Neither under Windows 7, nor under Windows 10 Enterprise. Even after many installations and deinstallations it just keeps indexing, freezing, not synchonising and uploading the data. Instead, it looses the files while the so-called "synchronisation process". 2. The data upload via the browser panel is just pure pain. Watching the upload progress from Europe to the sync.com servers in Canada makes me cry bloody tears: it is just so terribly slow, slooooooow. The browser panel is also not able to reconnect to the cloud once the Internet connection is lost. I do not even mention that while uploading a list of files, some files are not uploaded and I mostly have to restart the WHOLE process. After using the service only for a few days, I am already thinking to ask for the refund. Sync.com is definitely NOT an alternative for Box, Dropbox, Google Drive, OneDrive, etc. It is just pain in the ...s. Review Source OL Orlando L. President Construction Used the software for: 2+ years ### "Great cloud alternative" October 9, 2018 5.0 Pros It's a cloud service that is well-priced and with many great security features for sharing files. Cons It still needs to have some features that other famous cloud providers have, like unlimited file batch upload from a smartphone. Review Source ST STEVE T. Owner Writing and Editing Used the software for: 6-12 months ### "Sync cloud storage" September 13, 2019 5.0 I write books. Whenever I close down my writing software it updates the cloud storage automatically to cloud storage. Pros It simply sits quietly in the background and gets on with its job. It's free! Cons Nothing. It does everything that it claims it can do Review Source DW Douglas W. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Straightforward cloud backup" September 18, 2017 5.0 Secure cloud storage in Canada Pros Canada based - thus keeping sensitive files in Canada. Encrypted, more secure than some competitors. Easily share files or directories even with non-users. Accessible in browser or app. Maintains a log of activity. 5GB free to start but simple ways to get that increased. Cons Not as much free space as Google Drive. Easy to overlook compared to Google, Dropbox, etc. Haven't really encountered any issue yet. Review Source RM Raúl M. Mechanical Designer Architecture & Planning Used the software for: Less than 6 months ### "Secure site for your files" August 25, 2022 5.0 Pros The fastest way to upload all type of files without waits, the security of th system Cons Din't have a preview of multiple tipes of files. Review Source AC Amanda C. Owner Hospitality Used the software for: Less than 6 months ### "Best Ever" August 2, 2018 5.0 Great! Pros Easy to use and secure! Meets my needs! I trialed at least 3 cloud services and this one was the one that I went with! Cons No complaints, I have enjoyed using this software. The only thing I would change is instead of having to download a file to view that it just pop up in a view window once uploaded. Review Source DA Darryl A. graphic designer Design Used the software for: 2+ years ### "Not good for Adobe Creative Suite users who share files" April 23, 2026 3.0 When things were running good (the early days, several years ago) we were very please and would recommend it to anyone. The last few years we've tried to get suppport because of the Adobe Creative Suite issue (not yet diagnosed as to why we were having problems), and Sync support was not helpful when I could get any support. We will be leaving Sync when I can find anoterh source. Pros Sync is easy to use and keeps our files synced among three designers. When I update a file on my machine, Sync updates on the other two designers' machines. (But ... which comes in the least like field) Cons When we first started using Sync several years ago it was GREAT! BUT changes in Adobe Creative Suite (according to Sync support) made it so that our files would not keep links to images and files, making sharing our files very cumbersome, to the point we are leaving Sync once we find an alternative. Getting support is not easy. If your problem is a canned issue, their knowledge base is good, but if your problem is different, getting support is not easy. Review Source NK Navharsh K. Student Computer Networking Used the software for: 6-12 months ### "Good Product" October 5, 2024 5.0 It is really good indeed with good support. Pros It works really well at sharing files and storing stuff. Cons Need better in built features like other apps. Review Source aT anjum T. BI Engineer Information Technology and Services Used the software for: I used a free trial ### "Good storage option in low budget" November 4, 2024 4.0 Pros interface is good and storage options are economical Cons Integrations are not that easy and should be improved Review Source RW Roger W. Niche Growth Facilitator Writing and Editing Used the software for: 2+ years ### "Great File Storage I Recommend!" October 4, 2022 5.0 This service easily solved my primary problem, where I needed to have files accessible across multiple devices, but not stored on those devices. Sync.com stores the files only in the cloud. In a nutshell, here's what I like: Easy-to-use interface. Excellent security. Great customer service. Great for privacy conscious people. Files are not lost if a device breaks. Pros One feature that's particularly useful is privacy. As your files are encrypted, they don't have the encryption key - A super feature in the event you want to keep your files available on other devices, but only available to you. Additionally, it's awesome to start working on a document (for example) stored on sync.com, then later to use another device and keep working on the same document. This makes life much easier! Also (I've run into this a few times), their clouded store save me a lot of work. Why? If my computer dies, I don't lose any of my important files, and can even access them using a mobile device, or another computer. Cons The only significant downside I've run into, is that they don't have a Linux based application (they support Windows and Mac). You can still use a web browser to access sync.com on Linux, but it's not quite the same as a native application. Having said that, it's still a great solution. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Sync.com was more cost effective, had better privacy, and didn't store all the files across devices, Review Source KD Kira D. Co-Owner Operator Automotive Used the software for: 6-12 months ### "Advanced features with high level security! " June 30, 2022 5.0 We realized the benefits of secure and reliable cloud storage with sync. We have really made progress and improved our reputation by using their wonderful file sharing feature. We have improved our efficiency and organization along with our ability to work together and collaborate. Pros So many pros! Sync is very professional and polished. Sync is secure and uses strong end to end encryption, not the reduced levels like other software (Google for example). I truly feel safe. Sync stores your data on their servers and they do not allow anyone else to access them. They also can not view your files. 10/10 on security. The file sharing is excellent and has advanced features not offered by other products! Sync also has the capability and capacity to meet the needs of specialized businesses. The pros certainly outweigh the cons. Cons The only cons are price, and that at first it can be difficult to navigate. There are a lot of options and advanced features but that means it takes a while to learn how to use everything for some people. Alternatives considered [Icedrive](https://www.capterra.com/p/200879/Icedrive/)[Box](https://www.capterra.com/p/148766/Box/) Reason for choosing Sync.com The overall look and feel of the product. Sync just felt more put together. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) The higher security level and higher quality of the product with sync. Review Source LB Lynn B. Attorney / Owner Legal Services Used the software for: 2+ years ### "Excellent Storage Option" May 18, 2021 5.0 My overall experience with Sync.com has been excellent. I have relied on it for many years now, primarily as a means to back up my important documents, but also as a convenience to access documents from wherever I may be in an emergency. I am surprised by the low price (I think it has been $49/year for several years now), so it is a great service for the cost. Pros Sync.com was very easy to implement and it runs almost flawlessly. I have had very little problems in the several years that I have relied on Sync.com for my cloud/back-up storage. Also, I can access my documents very easily from anywhere, including my phone. It is great and the price was about half that of dropbox. Cons A couple of times I found that the back-up was not functioning. This may have been a result in a glitch in my computer that was interfering with the back-up, but when it did happen a couple of times, it caused quite a panic because I didn't know for how long things were not being backed-up. I also found it a little difficult to authorize someone else to have access to my documents, although I was able to figure it out after a while. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Reason for choosing Sync.com Based on a recommendation heard at a legal seminar, and also the price was great. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) I was concerned about the protections offered by Dropbox, and Sync.com was mentioned as a good alternative at a legal seminar I was attending. I was pleasantly surprised to find that the price was half of what Dropbox was charging. Review Source Similar Products Featured