MarcomCentral Web-to-Print

4.5 / 5 7 reviews

Who Uses This Software?

Agencies, printers & marketing service providers seeking a versatile web-to-print, marketing asset management and distributed marketing management tool.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MarcomCentral
  • marcom.com/
  • Founded 2000
  • United States

About MarcomCentral Web-to-Print

MarcomCentral Web-to-Print is the complete e-commerce solution for print service providers. Expand business with a flexible, vendor-hosted (SaaS) solution that integrates with existing technologies, brings business online, drives a fully automated print on demand workflow, and incorporates new, relevant marketing services. Give customers an easy and effective way to access, customize and distribute their corporate marketing materials across multiple channels from a single storefront.


MarcomCentral Web-to-Print Features

  • Approval Workflow
  • Multi-Store
  • Order Management
  • Product Configurator
  • Quotes / Estimates
  • SEO Management
  • Templates
  • Website Management

MarcomCentral Web-to-Print Reviews Recently Reviewed!

Just Started with This ... Love it so far!!

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The versatility is great. This is becoming an intranet of sorts for us--a one-stop shop for print on demand, assets, training materials, and more!

Cons: I think the end user interface could use a freshening, but I hear a new version is coming out soon that might address this.

Overall: We just started using MarcomCentral via a reseller/printer who set it up for us. So far, I have been impressed. We used other software before and never really got it off the ground. I am amazed at how versatile this system is. While I'm not specifically setting it up, every complex thing I give them (I think is complex) they are able to easily produce with the system. This is transforming our company!

Vendor Response

by MarcomCentral on December 02, 2016

Chris, We are so pleased to hear you enjoy the product! Although we're sad to see you rated us a zero for Customer Support -- we're here to help anytime, with anything, just call 800.220.1727 or email support@marcom.com and we'd be happy to assist you! You are correct, we are releasing a brand-new, user-friendly interface that is being released in Beta soon! We're excited to have you try it out. Thanks for your positive review! The MarcomCentral Team

An Integral Part of Our Business

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MarcomCentral is always evolving and introducing new and useful features to enhance its viability

Cons: In comparison to other competitors of a similar nature, the cost is significantly higher.

Overall: MarcomCentral has been an integral part of our business for over a decade, accounting for a large amount of our print orders and accommodating the many various needs of our customers in their marketing efforts.

With over 30 storefronts and some 60 customers utilizing the software, the versatility and dependability of MarcomCentral allows us to provide tailored solutions to accommodate both small and large customers, and provide them not only a quick and easy method to distribute their brand materials, but also innovative tools to improve and expand their marketing capabilities.

Vendor Response

by MarcomCentral on November 07, 2016

Jerimiah, Thank you for your positive review. We are so glad to hear that our tool has helped bring your business to the next level. Because our platform is so versatile and customizable, our costs rely on how customized your portal is. We try to stay competitive with other tools, and your constructive criticism has been forwarded to the appropriate people. Thank you for your business! The MarcomCentral Team

Marcom Central is the engine that makes our company roll.

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for our clients

Cons: Some dashboard features are too complicated to use

Overall: We're a somewhat unique customer of MarcomCentral, as we first started working with what is now known as the Web to Print edition when it was in the hands of co-developers Corporate Store and Collabria dating back to 1997.
I have been a print services provider since the mid 1990's and I honestly don't know what my business would look like today were it not for this solution. I think the best way to describe its significance is this (brief) story: Nearly six years ago, I 'fired' my former business partner and started my own company. I immediately asked my largest client, a Billion dollar enterprise, if they would stick with me and become our anchor client for this 'new company' that has existed for less than 48 hours. Their answer was a resounding 'yes', and with that, we got right to work - with MarcomCentral as our partner. My resignation and simultaneous launch of new business was a calculated risk to be sure, but I knew that with MarcomCentral as our partner, we could scale quickly, and appear larger than we were. Of course, the name of the game is being better, not necessarily larger, and with MarcomCentral and our terrific team, we see a bright and better future.
In 2017, we are focused on introducing several new key features of the Web to Print edition to our top clients, and we think this will entrench the solution even more within their businesses.

Recommendations to other buyers: Print service providers need to evolve into 'marketing service agencies' in order to survive. Licensing MarcomCentral and making it an important part of your client relationships is a great step in that direction.

Vendor Response

by MarcomCentral on November 03, 2016

Scott, We're so happy you have stuck with us throughout the years! We will do all we can to alleviate the confusion around the dashboard. Your positive review is very much appreciated. Thank you! The MarcomCentral Team

Excellent Product!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and logical

Cons: At time limited

Overall: We have 8 stores running including a Nationwide site. We are very happy with Marcom Central and the products they offer, all under one roof. Customer Service is excellent and helpful. Our BRM Tammy Shepard is exceptional is keeping us going at 100%.

Vendor Response

by MarcomCentral on November 03, 2016

John, It's great to hear how you've utilized the tool! Please work with Tammy to fix any limitations you feel have arisen. Your positive review is very much appreciated! Thank you, The MarcomCentral Team

MarcomCentral has become integral tool for our company

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The portals can look as professional as you want them too. The ability to personalize nearly every part of the portal is nice. Seems to be very stable. AWESOME customer support teams.

Cons: Currently not enough turn-key add-ons available for SSO and other web services.

Overall: Since we started offering MarcomCentral portals to our clients (both old and new), we have seen measurable results in overall departmental gains within our company. Not only are we able to offer a personalized portal solution for each individual client, we can also offer them the ability to track all data collected throughout the order process, and with the recent upgrade to the MarcomCentral Admin tool we can develop these new portals much quicker than ever before.
While sometimes creating complex versioned or variable templates for use in the portal can be difficult, the Marcom support team is always quick to help out with any issues that come up. Both the Graphics Support team and the General Support team are extremely reliable, and always seem eager to help us find a solution that works.
Thanks to MarcomCentral, we are able to offer an incredible service to our clients which has allowed us to create a new market for our company that few of our competitors can offer.

Recommendations to other buyers: The new linear UI is much more efficient than the old Manager version.

Vendor Response

by MarcomCentral on November 03, 2016

Jon, Thank you so much for your review! We are so pleased to hear that MarcomCentral has had a positive impact on your company. Rest assured your concern about turnkey add-ons has been passed along to the appropriate individuals, and we will do our best to alleviate that concern and continue to assist you in your departmental needs. Thank you again! The MarcomCentral Team

An excellent and powerful e-commerce system.

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is extremely flexible.

Cons: The learning curve is pretty steep, and the same flexibility that is its strength requires you to keep a lot of information close at hand in order to fully use it.

Overall: The MarCom system is an excellent and well-written e-commerce system, geared specifically towards the print and fulfillment industry. It's learning curve is fairly steep, and there are a lot of features that are only discovered through exploration, but their training and support staff are first-rate and will get you through it. The system is eminently flexible and it is a very true statement that the more effort and interest you expend in your initial startup the more powerful it will be in your use.

Recommendations to other buyers: Invest the time and energy up front to learn and explore as many features as possible; there are hidden gems in there that make the system INCREDIBLY powerful, if you are willing to spend the time developing them.

Vendor Response

by MarcomCentral on November 03, 2016

Craig, Thank you for your positive review! We are working on the ease of use of the tool, and hopefully with our upcoming UX improvements this will help you and your team thrive. We appreciate your business! The MarcomCentral Team

Flexible Software. Responsive Customer Service.

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility. The software is stable and built on current standards, making it compatible with almost all platforms. The software is intuitive and easy for our clients to navigate. We have had to do very little training for our Users.

Cons: It's greatest strength is also it's greatest fault. Because of its ability to handle robust jobs, it can be a little more technical to set up products. But with the excellent and responsive support staff at Marcom Central those hurdles can be overcome quickly.

Overall: Having switched from a competing system, we have found Marcom Central to be a definite upgrade. It easily fit into our production workflow and offers us much more flexibility for our clients and integration with our MIS system.

Customer support has been excellent and responsive. The online community surrounding Marcom Central is another great asset and resource for us, and it great that the company supports and encourages it. The training staff and on-boarding program is comprehensive and was very helpful in getting us up and running in a short time.

I would recommend Marcom Central to anyone looking at web-to-print and media asset sites.

Vendor Response

by MarcomCentral on November 03, 2016

Steven, We are elated to hear your experience with us has been a positive one, especially after trusting us when you left your previous tool! We understand the customization of our tool can be vast, and we appreciate your understanding that it can also be a great strength of ours. Thank you for your review! The MarcomCentral Team