--- title: "OroCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OroCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/161063/OROCRM/" page_type: "product" language: "en" --- # OroCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OroCRM ## What is OroCRM? OroCRM is an open-source CRM platform developed with ultimate flexibility to meet any business need. The solution offers robust customer management tools, powerful reporting, and complementary third-party integrations. Customers can deploy in either a SaaS/cloud environment or on-premise setup. Whether a business is a large multi-national entity or a mid-sized retailer, OroCRM is the best solution for leveraging customer data, building relationships, and increasing sales. ## What is OroCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $116 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## OroCRM Overview Updated August 2026 AI summary OroCRM offers businesses of all sizes a flexible CRM platform designed to manage contacts, sales pipelines, and customer interactions across channels. Supporting consulting and distribution needs, it provides core tools like reporting, segmentation, and workflow management, with additional options for marketing automation, territory management, and custom reports. OroCRM is available via cloud or on-premises deployment for various operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OroCRM 4.9 (9) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $116 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (9) Ease Of Use 4.0 (3,509) Value For Money 4.7 (9) Value For Money 4.0 (3,086) Customer Service 4.4 (9) Customer Service 4.1 (3,085) ## OroCRM alternatives Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161063/OROCRM/alternatives/) ## FAQs about OroCRM Overview ### What company size and specific industries is OroCRM built for? OroCRM is designed for mid-sized retailers and large multinational companies across any industry. It can also scale to support organizations with 5 to 1,000+ users, making it suitable for businesses that need a CRM platform adaptable to different company sizes and sectors. Features and Usability ### What are the key features of OroCRM? OroCRM offers CRM and customer management tools, plus contact management, lead management, and opportunity management for sales tracking. It also includes sales pipeline management, workflow management, and task management, along with reporting and analytics, customizable reports, and real-time reporting. Additional features include email management, marketing automation, and third-party integrations. Integrations ### Which third-party tools and platforms does OroCRM integrate with? OroCRM integrates with 10 third-party tools and platforms, including ecommerce, marketing, analytics, and support systems. Key integrations include Adobe Commerce, WooCommerce, OpenCart, PrestaShop, OroCommerce, Zendesk Suite, Datadog, Dotdigital, Business Hangouts, and Operations Hub. Getting Started and Support ### What training and onboarding options does OroCRM offer? OroCRM provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled topic-based learning, documentation offers written reference material, and videos provide self-paced visual guidance for teams getting started. Getting Started and Support ### What customer support options does OroCRM offer? OroCRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. These channels give users multiple ways to seek assistance and find answers. No reviewer feedback is available to describe support quality, response times, or common frustrations. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to these CRM features as the highest priorities for buyers: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) OroCRM includes other CRM capabilities that reviewers also value, such as **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep outreach efforts consistent, helping businesses maintain stronger relationships and manage day-to-day sales communication more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system OroCRM 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 4.7 (9) Free Trial Free Version Basic $116.00 Per Month Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Operations Hub](https://www.capterra.com/p/226298/PieSync/)[ Dotdigital](https://www.capterra.com/p/151213/dotmailer/)[ OpenCart](https://www.capterra.com/p/143516/OpenCart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (9) 4.4 Based on 9 reviews ## User reviews Overall rating 4.9 Based on 9 reviews Filter by rating 5(8) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OK Onur K. Channel Sales Manager Information Technology and Services ### " OroCRM increases the efficiency of sales channels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 Pros OroCRM includes high quality features that are quite useful for increasing the revenue of each individual sales channel. Cons That will be so much useful if OroCRM could provide more flexible options for each sales channel. Switched from [Gryphon ONE](https://www.capterra.com/p/146599/Sales-Intelligence/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head of Business Development Internet ### "A good fit for companies with both B2B sales teams and B2B eCommerce" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 1, 2018 Pros oroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension. Cons Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Chief Information Officer ### "We converted from another CRM system to ORO recently. Could not be happier with the results." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2018 Better lead management, lower costs, improved time efficiency Pros The open source nature of ORO allowed us to completely customize a tool that met our needs. The team at ORO is top notch. Quality development, timely and great communication. ORO is much more cost effective than what we were using & other tools we explored Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul B. President Internet ### "Oro gives amazing B2B flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 21, 2017 Pros The integration of CRM and eCommerce functionality cannot be overestimated. We also like the ability to adapt not only content, but, workflows to segments and groups of users. Having multiple checkout processes depending on whether the user is a dealer, a large distribution partner, or just an occasional buyer are fantastic. Cons We had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner ### "We are users and resellers of the product. We just find it ok for our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 21, 2017 Pros It is easy to use and customize. End user experience is great. Its multichannel capabilities are a must for today's business. Cons Lack of complete Italian localization. It is not a problem for us, but some our customers are not english speakers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samir H. CEO Financial Services ### "OroCRM is very flexible and well organized. I would recommend OroCRM to anyone." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2017 Pros You can see all the needed data and information at a glance. OroCRM is easy in use and helps you to anticipate customer needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Marloes V. MarCom Manager ### "Everything you need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 21, 2017 Pros OroCRM has all the features you could want from a CRM. It gives you the best 360 view of your customers and allows you to do specific target marketing. Brilliant! Cons The software can be quite complex to configure at first, but once you get it configured it will be totally worth your time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Rene N. Head of development Information Technology and Services ### "A great Symfony powered system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2017 Pros It has a clean code base and it makes fun to customize this CRM. I understand OroCRM as a construction kit for building well suited solutions for our customers. Cons Some marketing features are still missing or rudimentary implemented (campaign management) . And there is no support for projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mark M. ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 5, 2017 You get the best value for your money and can use this software with ease. Has a lot of extra handy functions too Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161063/OROCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.