OroCRM Ratings

Overall
5/5
Ease of Use
5/5
Customer Service
4.5/5

About OroCRM

OroCRM is an open-source CRM platform developed with ultimate flexibility to meet any business need. The solution offers robust customer management tools, powerful reporting, and complementary third-party integrations. Customers can deploy in either a SaaS/cloud environment or on-premise setup. Whether a business is a large multi-national entity or a mid-sized retailer, OroCRM is the best solution for leveraging customer data, building relationships, and increasing sales. Learn more about OroCRM

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Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
René N.
Head of development
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 28, 2017

“A great Symfony powered system!”

ProsIt has a clean code base and it makes fun to customize this CRM. I understand OroCRM as a construction kit for building well suited solutions for our customers.
ConsSome marketing features are still missing or rudimentary implemented (campaign management) . And there is no support for projects.
Reviewer Source 
Source: Capterra
November 28, 2017
Marloes V.
MarCom Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 21, 2017

“Everything you need!”

ProsOroCRM has all the features you could want from a CRM. It gives you the best 360 view of your customers and allows you to do specific target marketing. Brilliant!
ConsThe software can be quite complex to configure at first, but once you get it configured it will be totally worth your time.
Reviewer Source 
Source: Capterra
December 21, 2017
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
December 21, 2017

“We are users and resellers of the product. We just find it ok for our needs”

ProsIt is easy to use and customize. End user experience is great. Its multichannel capabilities are a must for today's business.
ConsLack of complete Italian localization. It is not a problem for us, but some our customers are not english speakers.
Reviewer Source 
Source: Capterra
December 21, 2017
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 23, 2018

“We converted from another CRM system to ORO recently. Could not be happier with the results.”

OverallBetter lead management, lower costs, improved time efficiency
ProsThe open source nature of ORO allowed us to completely customize a tool that met our needs. The team at ORO is top notch. Quality development, timely and great communication. ORO is much more cost effective than what we were using & other tools we explored
Reviewer Source 
Source: Capterra
January 23, 2018
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Paul B.
President
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 21, 2017

“Oro gives amazing B2B flexibility”

ProsThe integration of CRM and eCommerce functionality cannot be overestimated. We also like the ability to adapt not only content, but, workflows to segments and groups of users. Having multiple checkout processes depending on whether the user is a dealer, a large distribution partner, or just an occasional buyer are fantastic.
ConsWe had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end.
Reviewer Source 
Source: Capterra
December 21, 2017
Verified Reviewer
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
August 1, 2018

“A good fit for companies with both B2B sales teams and B2B eCommerce”

ProsoroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension.
ConsMaybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies.
Reviewer Source 
Source: GetApp
August 1, 2018
Samir H.
CEO
Financial Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 21, 2017

“OroCRM is very flexible and well organized. I would recommend OroCRM to anyone.”

ProsYou can see all the needed data and information at a glance. OroCRM is easy in use and helps you to anticipate customer needs.
Reviewer Source 
Source: Capterra
December 21, 2017
Mark M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
January 5, 2017

“Great product”

OverallYou get the best value for your money and can use this software with ease. Has a lot of extra handy functions too
Source: Capterra
January 5, 2017