# OroCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OroCRM the right CRM solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161063/OROCRM/reviews

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OroCRM

4.9 (9)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of OroCRM

Ease of use

4.8

Customer Service

4.4

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Paul B.  
President  
Internet  
Used the software for: Less than 6 months

### "Oro gives amazing B2B flexibility"

December 21, 2017

5.0

Pros

The integration of CRM and eCommerce functionality cannot be overestimated. We also like the ability to adapt not only content, but, workflows to segments and groups of users. Having multiple checkout processes depending on whether the user is a dealer, a large distribution partner, or just an occasional buyer are fantastic.

Cons

We had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end.

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for: 1-2 years

### "We are users and resellers of the product. We just find it ok for our needs"

December 21, 2017

5.0

Pros

It is easy to use and customize. End user experience is great. Its multichannel capabilities are a must for today's business.

Cons

Lack of complete Italian localization. It is not a problem for us, but some our customers are not english speakers.

Review Source

VR

Verified Reviewer  
Head of Business Development  
Internet  
Used the software for: Less than 6 months

### "A good fit for companies with both B2B sales teams and B2B eCommerce"

August 1, 2018

4.0

Pros

oroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension.

Cons

Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies.

Review Source

VR

Verified Reviewer  
Chief Information Officer  
  
Used the software for: 6-12 months

### "We converted from another CRM system to ORO recently. Could not be happier with the results."

January 23, 2018

5.0

Better lead management, lower costs, improved time efficiency

Pros

The open source nature of ORO allowed us to completely customize a tool that met our needs. The team at ORO is top notch. Quality development, timely and great communication. ORO is much more cost effective than what we were using & other tools we explored

Review Source

OK

Onur K.  
Channel Sales Manager  
Information Technology and Services  
Used the software for: 6-12 months

### " OroCRM increases the efficiency of sales channels"

May 19, 2022

5.0

Pros

OroCRM includes high quality features that are quite useful for increasing the revenue of each individual sales channel.

Cons

That will be so much useful if OroCRM could provide more flexible options for each sales channel.

Review Source

RN

René N.  
Head of development  
Information Technology and Services  
Used the software for: 2+ years

### "A great Symfony powered system!"

November 28, 2017

5.0

Pros

It has a clean code base and it makes fun to customize this CRM. I understand OroCRM as a construction kit for building well suited solutions for our customers.

Cons

Some marketing features are still missing or rudimentary implemented (campaign management) . And there is no support for projects.

Review Source

MV

Marloes V.  
MarCom Manager  
  
Used the software for: 1-2 years

### "Everything you need!"

December 21, 2017

5.0

Pros

OroCRM has all the features you could want from a CRM. It gives you the best 360 view of your customers and allows you to do specific target marketing. Brilliant!

Cons

The software can be quite complex to configure at first, but once you get it configured it will be totally worth your time.

Review Source

SH

Samir H.  
CEO  
Financial Services  
Used the software for: 1-2 years

### "OroCRM is very flexible and well organized. I would recommend OroCRM to anyone."

December 21, 2017

5.0

Pros

You can see all the needed data and information at a glance. OroCRM is easy in use and helps you to anticipate customer needs.

Review Source

MM

Mark M.  
  
  
Used the software for:

### "Great product"

January 5, 2017

5.0

You get the best value for your money and can use this software with ease. Has a lot of extra handy functions too

Review Source

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