Who Uses This Software?

We serve B2B teams with a growing product where user feedback is or is becoming hard to manage. Track your feedback with simple feature voting.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    Start small and scale as you get more value.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Canny
  • canny.io
  • Founded 2015
  • United States

About Canny

Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions.


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Canny Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Canny Reviews Recently Reviewed!


Best system we've used for tracking feedback

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Cons: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Overall: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Vendor Response

by Canny on April 03, 2019

Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

Great tool for Product Teams

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Pros: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Cons: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

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The little things matter

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love Canny's super beautiful design!!!

I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it.

Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it?

All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!

Cons: None, but I am still a new user. 1 month approximately.

Overall: Amazing experience with customer support and the product.