# Canny Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Canny Software - reviews, pricing plans, popular comparisons to other Product Roadmap products and more. Source: https://www.capterra.com/p/161103/Canny --- # Canny Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Canny ## What is Canny? Canny's product roadmap tool helps you prioritize, score, and move ideas to production while keeping customers updated. It syncs with popular project management tools and is perfect for startups or established businesses. Get started for free and streamline your product development process today! ## What is Canny used for? [Product Roadmap](https://www.capterra.com/product-roadmap-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Idea Management](https://www.capterra.com/idea-management-software/) Top alternative Featured Overall rating Based on 77 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 3% Starting price $19 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Canny?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://canny.io&name=Canny) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Canny 4.6 (77) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (77) Ease Of Use 4.6 (1,690) Value For Money 4.5 (69) Value For Money 4.6 (1,242) Customer Service 4.6 (66) Customer Service 4.7 (1,276) ## Canny alternatives [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) ## FAQs about Canny Overview ### What problems does Canny solve? Canny solves scattered customer feedback, duplicate feature requests, and manual prioritization by centralizing input from support, sales, and product channels into one searchable voting system with roadmap visibility and status updates. Product managers, customer success teams, support teams, and founders use it to reduce middleman communication and make clearer roadmap decisions. Answer based on 49 reviews Overview ### Which roles and teams benefit most from Canny? Canny is most used by product managers, customer success and support teams, and startup leaders such as founders and executives. Product teams centralize feedback and prioritize roadmap decisions, while customer-facing teams capture feature requests and close the loop with users. Executives use it to spot trends, validate demand, and guide product strategy. Answer based on 77 reviews Overview ### What company size and industries is Canny built for? Canny is built for small businesses, which make up 87% of reviewers, and is used most in Computer Software at 34%. It also serves midsize companies at 8% and enterprises at 5%, with strong use in Information Technology and Services at 25% and Marketing and Advertising at 5%. Answer based on 77 reviews Features and Usability ### What are the key features of Canny? Canny includes core customer feedback management tools like feedback boards, feature request voting, and prioritization, plus differentiators such as public roadmaps, changelog updates, and status tracking. Reviewers also highlight collaboration features like comments, tagging, duplicate merging, and integrations with Intercom, Slack, Jira, and Zendesk for support workflows. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? Canny starts with a free plan, then costs $19 per month for the Core plan and $79 per month for the Pro plan, with a price not listed for Business. A free version and free trial are available. The free plan includes 25 tracked users; Core and Pro include 100+ tracked users. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does Canny integrate with? Canny integrates with Slack, ClickUp, Jira, Intercom, and Zendesk Suite based on reviewer mentions, and also connects to Asana, GitHub, HubSpot CRM, Microsoft Teams, and Zapier in its catalog. The integrations span team chat, project management, support, CRM, and automation tools. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Canny offer? Canny provides webinars, documentation, and videos to help teams get started. Webinars support live guidance and Q&A, documentation offers written reference material for setup and feature use, and videos provide visual walkthroughs for self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does Canny offer, and how do users rate the experience? Canny offers email/help desk, chat, an FAQ/forum, and a knowledge base. Users often describe support as responsive, fast, helpful, and easy to work with during onboarding and troubleshooting. Some reviewers report frustration reaching a real representative for plan or billing issues and say certain responses felt inflexible. Answer based on 30 reviews Client support ### How good is Canny's customer support? Canny provides generally responsive customer support and gives teams practical help with setup, troubleshooting, and day-to-day use. Product, customer success, and support teams often find the guidance helpful, though some users mention slower responses, limited flexibility during plan changes, and difficulty reaching a live representative. Answer based on 29 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Feedback Management 4.3 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Idea Management 4.5 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Tagging 4.2 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes Third-Party Integrations 4.2 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 4.4 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization 4.4 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Canny 31 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Material list of manufacturing parts and associated costs Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Online forums/groups where users can ask questions, share ideas, best practices, etc. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued The creation, development, and sharing of potentially innovative new ideas Process of developing, planning, managing, and executing new ideas or innovations Collect information from multiple sources Enable custom polls/voting to facilitate decision-making or increase engagement Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Plan and coordinate all the resources, costs and time needed to execute assignments Receive data and information in real time A timeline for taking a project live that outlines what features should be operational at the go-live date Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.3 (77) 4.3 Based on 77 reviews ## Pricing Value for money 4.5 (69) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/161103/Canny/pricing/) Free $0.00 It includes: - 25 tracked users - Unlimited posts - Automatic feedback capture - Unlimited boards - Changelog - Private boards - Roadmaps - API & Webhooks - Intrenal comments - Data privacy Core $19.00 Usage Based,Per Month It includes: - 100+ tracked users - Custom domains - Content translations - Segment ingration Pro $79.00 Usage Based,Per Month It includes: - 100+ tracked users - Project management integrations - Advanced privacy - Custom post fields - User segmentation - Automation rules - Smart replies - Comment summaries - Zapier integration - custom statuses Value for money 4.5 (69) 4.5 Based on 69 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (66) 4.6 Based on 66 reviews ## User reviews Overall rating 4.6 Based on 77 reviews Filter by rating 5(50) 4(24) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent BH Bethany H. Director, Customer Support Marketing and Advertising ### "An easy-to-use, customer-centric tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2026 My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. Pros It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks! We'd be lost without this ability. Cons Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Weiwei W. Internal Control Director Entertainment ### "Weiwei's Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 31, 2026 First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. Pros Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. Cons Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. Alternatives considered [Usersnap](https://www.capterra.com/p/135579/Usersnap/) [Productboard](https://www.capterra.com/p/160651/productboard/) Reasons for choosing Canny Most fit for feedback tracking and voting comparing with other competitions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tom M. Product Manager Sporting Goods ### "An excellent tool for democratic feedback and voting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Taylor J. Head of Research Telecommunications ### "Depth of features helping us unlike more as a team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really Pros We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. Cons So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Lack of updates over the last 4 years and frankly was more expensive for less of a feature set. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeramie M. Support Manager Consumer Services ### "Canny Organizes Chaos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. Pros The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. Cons Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Barbara M. VP of Customer Success Business Supplies and Equipment ### "Feature Request Management That Keeps Customers in the Loop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 5, 2026 Canny has been a valuable tool for managing customer feedback and feature requests. The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development. This visibility has significantly reduced the "where's my feature?" conversations with our customer base. Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature. This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized. From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions. The ability to link feature requests back to specific accounts gives us clear visibility into what our highest-value customers are asking for. The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly. Customers appreciate knowing where things stand rather than submitting requests into a black hole. Pros Direct customer visibility into request status Consolidates and quantifies feature demand Reduces CS workload for status updates Improves customer trust through transparency Cons The salesforce integration is pricey The ability to auto reply with custom messages does not exist SDK implementation is tricky on mobile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User COO Computer Software ### "Intuitive way to collect and act on feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 28, 2026 Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom Pros Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. Cons The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ben W. Project Analyst Logistics and Supply Chain ### "Canny get 5 stars from me!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 19, 2026 Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process. Pros I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us! Cons The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Melanie S. CX Internet ### "Good experience, AI training would make it great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 7, 2026 Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained Pros The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration. Cons Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mitesh K. PMM Accounting ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 31, 2025 Pros Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. Cons Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161103/Canny/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.