--- title: "Canny Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Canny the right Product Roadmap solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/161103/Canny/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Canny 4.6 (77) [View alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Canny Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers.“ November 25, 2025 Junaid Gulzar M Senior PMInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all.“ November 5, 2025 EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something.“ November 25, 2025 EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more?“ November 25, 2025 BH Bethany H Director, Customer SupportMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear.“ May 11, 2026 Mitesh K PMMAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users.“ December 31, 2025 Barbara M VP of Customer SuccessBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly.“ February 5, 2026 Adam V COOComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The new pricing structure feels steep for teams that don’t need all the advanced features.“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 77 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bethany H. Director, Customer Support Used the software for: Less than 1 year ### "An easy-to-use, customer-centric tool" May 14, 2026 4.0 My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. Pros It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks! We'd be lost without this ability. Cons Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. Review Source R Reviewer Internal Control Director Used the software for: Less than 1 year ### "Weiwei's Feedback" April 7, 2026 4.0 First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. Pros Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. Cons Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. Review Source R Reviewer Product Manager Used the software for: Less than 1 year ### "An excellent tool for democratic feedback and voting" March 11, 2026 4.0 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review Source Taylor J. Head of Research Used the software for: Less than 1 year ### "Depth of features helping us unlike more as a team" February 25, 2026 5.0 Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really Pros We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. Cons So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. Review Source Barbara M. VP of Customer Success Used the software for: Less than 1 year ### "Feature Request Management That Keeps Customers in the Loop" February 21, 2026 5.0 Canny has been a valuable tool for managing customer feedback and feature requests. The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development. This visibility has significantly reduced the "where's my feature?" conversations with our customer base. Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature. This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized. From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions. The ability to link feature requests back to specific accounts gives us clear visibility into what our highest-value customers are asking for. The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly. Customers appreciate knowing where things stand rather than submitting requests into a black hole. Pros Direct customer visibility into request status Consolidates and quantifies feature demand Reduces CS workload for status updates Improves customer trust through transparency Cons The salesforce integration is pricey The ability to auto reply with custom messages does not exist SDK implementation is tricky on mobile Review Source R Reviewer Support Manager Used the software for: 3-5 years ### "Canny Organizes Chaos" February 12, 2026 5.0 I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. Pros The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. Cons Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? Review Source VR Verified Reviewer COO Used the software for: 3-5 years ### "Intuitive way to collect and act on feedback" February 6, 2026 4.0 Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom Pros Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. Cons The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider Review Source R Reviewer Project Analyst Used the software for: Less than 1 year ### "Canny get 5 stars from me!" January 21, 2026 5.0 Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process. Pros I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us! Cons The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found Review Source R Reviewer CX Used the software for: I used a free trial ### "Good experience, AI training would make it great" January 8, 2026 4.0 Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained Pros The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration. Cons Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function. Review Source Mitesh K. PMM Used the software for: 3-5 years ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" January 5, 2026 5.0 Pros Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. Cons Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. Review Source Verified Reviewer Senior PM Used the software for: I used a free trial ### "Finally a feedback tool that stays out of the way, but gets everything done!" November 6, 2025 5.0 The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team. Pros No nonsense! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful! Cons While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all. Review Source R Reviewer Customer Success Manager Used the software for: Less than 1 year ### "Canny Review" November 24, 2025 3.0 I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with \[sensitive content hidden\], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift. Pros I like that Canny is \*generally\* a pretty intuitive tool. I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly. Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization. The overall product vision makes a lot of sense to me. Cons Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues. There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly. - Firstly, it's difficult to get information out of Canny. I think a couple years ago, when saas products were more siloed, this was less of an issue. Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC. I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts? I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap. - There's also a lot of personalization/customizability, but then also very little at the same time. Like post fields not being able to be customized per board doesn't really make that much sense to me. At least visually, allowing me to hide certain fields depending on the board would be a big plus. Having automations is awesome, but then the only trigger is upon post creation. I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc. Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available. Review Source Emily S. Program Manager, Customer Experience Used the software for: Less than 1 year ### "Solid feedback tool with serious potential to go even further." November 27, 2025 4.0 Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch. Pros Canny is very intuitive and has been easy for our customers to get to understand. I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something. I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers. Cons Some of the automations and setup processes are a bit clunky. I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated. I ended up having to make 11 automations that covered a similar task, but created each one manually. The ability to duplicate certain things as an admin would be incredibly helpful. Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more? Review Source Johanna S. Product Manager Used the software for: 3-5 years ### "Easy to Use" November 25, 2025 5.0 Overall, my experience with Canny has been very positive. The upvote feature provides the most value for my organization. Pros I really appreciate how easy it is to manage tasks in Canny, and assess overall demand for different feature requests. The daily recap emails are very important to see new requests and upvotes. Cons Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team. Review Source R Reviewer Product manager Used the software for: Less than 1 year ### "Good, but there's still room to grow" October 29, 2025 4.0 So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process. Pros \- It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond Cons \- Custom fields are not passed/supported in many critical fields of the platform. - UX is simple, but not intuitive, had to ask some basic things on the support chat Review Source R Reviewer Product Manager Used the software for: Less than 1 year ### "Excellent feedback management and Slack integration" January 1, 2026 4.0 Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market. Pros We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board. Cons The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers. Review Source Fleur N. CSM Used the software for: 3-5 years ### "Streamlined feedback collection" October 28, 2025 4.0 Pros The ability to centralize feedback from various channels in one place. The voting system makes it easy to identify what’s most important to our users, and being able to automatically keep users up to date about statusses. Cons It is not always easy to have a good overview of all input from our users and streamline that into our product. Review Source Mendel E. CPO Used the software for: 1-3 years ### "Canny review" November 24, 2025 5.0 Pros The feature requests page and the fact that I can integrate it directly with my app. My users love it and it gives me great visibility on what people want Cons The fact that there are too many limitations on the Pro plan. I want to be able to do more for the money I am spending Review Source R Reviewer Onboarding Specialist Used the software for: Less than 1 year ### "Canny is growing on me" October 14, 2025 4.0 I can edit the posts very easily and add graphics to help the other contributors receive clarity. I can add new voters and track the success of the requests Pros I like how easy it is to submit user's feedback suggestions, edit the posts and add more voters to the suggestions Cons There are instances where the filters do not work, and the work around doesn't work. The chat bot tries to help, but sometimes it requires a human interaction Review Source AJ M. Senior Technical Support Engineer Used the software for: Less than 1 year ### "Great product, no global search is a hindrance" April 27, 2022 4.0 It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The main issue though is a lack of global search. You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category. Pros Interface is simple and clean, it works quickly. The core functionality, creating product feedback tickets/notes, and upvoting them, works well. It also integrates nicely with other software. Has always worked reliably for me. I like the lack of distractions. I also like the ability to organize requests into categories. Cons There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in. That seems like a minor complaint, but for me, as an end user, it makes it much more challenging to use effectively. That is the biggest reason for any negative sentiment in my review. Review Source Dom Y. Founder & Managing Director Used the software for: 1-3 years ### "Canny is the best product - we reviewed them all and are delighted that we selected Canny. " June 10, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and the rest of the team at Canny are highly responsive and always come back with a suggestion or an answer so quickly. Pros The embeddable widget allowed us to put our features request straight into the heart of our website where users can add feature requests in one click. Cons We were early adopters so were forgiving in the early months as the product grew, but there is nothing really that we don’t like about this software. Review Source Michael V. CEO Used the software for: I used a free trial ### "Amazing tool for collecting product user feedback" February 13, 2020 5.0 Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important. Pros I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it. Cons Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses. Review Source R Reviewer Customer Support Specialist Used the software for: Less than 1 year ### "More organized and more involved " November 26, 2019 5.0 I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers. Pros The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective. Cons The search functionality can use some work. Review Source R Reviewer Coo Used the software for: Less than 1 year ### "Simple ticketing system for support and requests" July 10, 2023 5.0 We use it as a communication tool between company workers and the IT team. Users can send us requests via canny. We have automatized some processes and integrated with ClickUp, so tasks are created automatically. What we like is that we don't mix it with our CRM. We use Hubspot for sales and canny for our internal communication. it,s our kind of internal CRM.It works smoothly, practically no training needed to understand how to use it. Pros we use it specifically as a support for IT. Our users (internal clients) can send their request via a simple form. We as a team have a responsible for each type of request. example. Support, bugs, new features, etc. For users makes communication with our IT team simple and engaging. Cons Nothing to complain, canny is quite simple to use Review Source Namon B. UX/UI Designer Used the software for: Less than 1 year ### "Out-of-the-box custom forum" December 20, 2022 5.0 Overall we've had a very positive experience with Canny. This is our first experience with a customer-facing forum. It provides our customers with an option they previously didn't have for voicing their opinions, and allows us to aggregate and evaluate that feedback in meaningful, quantifiable ways. Pros We selected Canny because we wanted some sort of customer-facing forum for gathering and assessing customer feedback about new features. Canny was easy to set up, and allows us to easily track which posts are new, trending or have the most votes. It provides us with an avenue for gathering customer feedback that we previously didn't have. Cons I love the ability to categorize feedback, and I appreciate that the categories are visible to the public. I wish it were easier to add a new category on the fly, while reviewing feedback. As is, I have to review each time how to get to the settings where I can add or edit categories. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.