# Canny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Canny the right Product Roadmap solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161103/Canny/reviews --- Canny 4.6 (76) [View alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Canny Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers.“ November 25, 2025 Junaid Gulzar M Senior PMInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all.“ November 5, 2025 EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something.“ November 25, 2025 EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more?“ November 25, 2025 Barbara M VP of Customer SuccessBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly.“ February 5, 2026 Mitesh K PMMAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users.“ December 31, 2025 Aranza V Product ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market.“ December 24, 2025 Adam V COOComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The new pricing structure feels steep for teams that don’t need all the advanced features.“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. Head of Research Telecommunications Used the software for: Less than 6 months ### "Depth of features helping us unlike more as a team" February 24, 2026 5.0 Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really Pros We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. Cons So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Lack of updates over the last 4 years and frankly was more expensive for less of a feature set. Review Source VR Verified Reviewer Senior PM Information Technology and Services Used the software for: I used a free trial ### "Finally a feedback tool that stays out of the way, but gets everything done!" November 5, 2025 5.0 The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team. Pros No nonsense! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful! Cons While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserJot](https://www.capterra.com/p/10029108/UserJot/) Reason for choosing Canny Canny has a more fleshed out product with AI capabilities to help with productivity Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) Too bulky, a very inefficient feedback loop with customers and easy to lose insights. It's like working in a room full of post-it notes. Slowed us down immensely. Review Source WW Weiwei W. Internal Control Director Entertainment Used the software for: Less than 6 months ### "Weiwei's Feedback" March 31, 2026 4.0 First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. Pros Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. Cons Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. Alternatives considered [Usersnap](https://www.capterra.com/p/135579/Usersnap/)[Productboard](https://www.capterra.com/p/160651/productboard/) Reason for choosing Canny Most fit for feedback tracking and voting comparing with other competitions. Review Source FC Freeman C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Canny Review" November 10, 2025 3.0 I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with \[sensitive content hidden\], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift. Pros I like that Canny is \*generally\* a pretty intuitive tool. I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly. Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization. The overall product vision makes a lot of sense to me. Cons Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues. There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly. - Firstly, it's difficult to get information out of Canny. I think a couple years ago, when saas products were more siloed, this was less of an issue. Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC. I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts? I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap. - There's also a lot of personalization/customizability, but then also very little at the same time. Like post fields not being able to be customized per board doesn't really make that much sense to me. At least visually, allowing me to hide certain fields depending on the board would be a big plus. Having automations is awesome, but then the only trigger is upon post creation. I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc. Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available. Review Source EH Emily H. Program Manager, Customer Experience E-Learning Used the software for: Less than 6 months ### "Solid feedback tool with serious potential to go even further." November 25, 2025 4.0 Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch. Pros Canny is very intuitive and has been easy for our customers to get to understand. I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something. I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers. Cons Some of the automations and setup processes are a bit clunky. I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated. I ended up having to make 11 automations that covered a similar task, but created each one manually. The ability to duplicate certain things as an admin would be incredibly helpful. Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more? Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) I was not part of the decision making, but I do know overall our leadership is very happy with Canny vs our previous board. Review Source JS Johanna S. Product Manager Real Estate Used the software for: 2+ years ### "Easy to Use" November 19, 2025 5.0 Overall, my experience with Canny has been very positive. The upvote feature provides the most value for my organization. Pros I really appreciate how easy it is to manage tasks in Canny, and assess overall demand for different feature requests. The daily recap emails are very important to see new requests and upvotes. Cons Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) There was no upvote feature or portal view of all requests Review Source MU Madina U. Product manager Marketing and Advertising Used the software for: Less than 6 months ### "Good, but there's still room to grow" October 21, 2025 4.0 So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process. Pros \- It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond Cons \- Custom fields are not passed/supported in many critical fields of the platform. - UX is simple, but not intuitive, had to ask some basic things on the support chat Alternatives considered [Dovetail](https://www.capterra.com/p/174077/Dovetail/) Reason for choosing Canny It fits our product-ops process and looked pretty easy to set up. Review Source MS Mustafa S. Head of product Financial Services Used the software for: Less than 6 months ### "A must have for product teams" July 29, 2025 4.0 Very good 7.5/10. Some features that needs to be enhanced for convenience is selective public info. Editing posts info from the roadmap column, having a simplified more rigged roadmap view, customization of columns without doing it from the roadmap settings. Having a default roadmap setting rather than duplicating a roadmap. Bulk edit roadmap settings like if o fixed a score I want to apply to all. Ai search and accumulation of posts. Auto tagging based on topic or function. Or whatever can be a human decision powered byAi Pros The fast onboarding and ease of use. How effective it is without too much hassle. I also loved the roadmap feature with the score Cons Lacks customization sometimes customization is needed to make it organization fit without losing the plug and play edge. Alternatives considered [Nolt](https://www.capterra.com/p/236872/Nolt/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Canny Canny’s roadmap and collaboration was more mature Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion offered too much than needed canny + jira was a sweet spot Review Source Lou P. Director of Product Development Automotive Used the software for: Less than 6 months ### "Take your product to the next level" July 28, 2025 5.0 The canny product has been straightforward to adopt, and the knowledgeable support team is excellent. Pros Canny is an excellent product straight out of the box and keeps improving with each use. Our customers have found success in leaving feedback and voting on others' feedback. Implementing Canny has also lessened the workload on our support team to handle customer feedback and voting on others' feedback. Cons The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Canny Overall Canny looked like it was easier to implement and use. Review Source TM Tom M. Product Manager Sporting Goods Used the software for: 6-12 months ### "An excellent tool for democratic feedback and voting" March 4, 2026 4.0 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review Source JB Jason B. Product owner Information Technology and Services Used the software for: 1-2 years ### "Our customers love Canny!" June 9, 2025 5.0 Canny is easy to use and a powerful CS tool our customers love. We are now bringing in the sales team. Pros That our customers love it! The process of adding feedback, casting votes and seeing their requests go from an idea to delivered helps them buy into our process. Cons Unable to add custom User fields and update the data manually/without using the API. We arent sure whether we need and dont have capacity to integrate with Canny and this is limiting. Review Source JN Jon N. Sr. Product Marketing Manager Computer Software Used the software for: Less than 6 months ### "Closing the feedback loop for your customers" October 21, 2025 4.0 Pros The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process. Cons I wish Opportunities were more flexible and didn't require an integration with a specific system. Being able to automatically and easily associate deals with value would go a long way. Review Source IB Ivonne B. Product operations manager Information Technology and Services Used the software for: Less than 6 months ### "Great aid in transparency, could have better analytics" July 3, 2025 4.0 The tool is fairly simple to use but the reporting side of it could be better since we would love to generate insights from the requests we get Pros I like that it has helped us to bring transparency to where we receive our feature requests and how we manage them. Cons It would be great if it had more seats available for owners of the boards, and also the dashboard could be better and automatically analyzed with AI. Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Good tool for community engagement for startups" May 3, 2022 4.0 Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny! Pros I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them. Cons The interface leaves a lot to be desired. It feels very 2010s. Review Source RD René-Pier D. Main Developer & Creator Online Media Used the software for: Less than 6 months ### "Managing feature requests and releases for Fari is a breeze" June 2, 2021 5.0 Pros Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike. Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use. Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app. Couldn't recommend enough. Cons Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme. This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway. The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did! https://feedback.canny.io/feature-requests/p/widget-dark-theme Alternatives considered [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Review Source Irena L. Product Manager Human Resources Used the software for: 6-12 months ### "HUGE fan of Canny" May 26, 2020 5.0 Pros Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there. Cons Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example. Review Source Response from Canny June 3, 2020 Hi Irena! Thanks so much for the kind words. We're happy to hear Canny is working well for you. Our team is definitely looking into some of the stuff you mentioned you'd like to see so stay tuned :) If you have specific customizations/controls in mind, send them our way! Abram P. Founder Computer Software Used the software for: Less than 6 months ### "The little things matter" August 3, 2018 5.0 Amazing experience with customer support and the product. Pros I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this! Cons None, but I am still a new user. 1 month approximately. Review Source Response from Canny May 19, 2020 Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :) VR Verified Reviewer Product Designer Computer Software Used the software for: Less than 6 months ### "Just what we really needed" May 6, 2021 5.0 Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most. And it acts as a screen between our support team and development team, a place where the product team can step in and only push the highest priority feedback to the engineering team to build. Pros Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried. Cons Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally). Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management. Review Source AJ Alex J. Product Manager Computer Software Used the software for: 2+ years ### "Great Software & Customer Experience" March 3, 2023 5.0 Pros Very intuitive user interface from an admin perspective, easily integrated with Jira Cons Product roadmap cant be exported to Excel Review Source JM John M. Sr. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for Product Teams" April 2, 2019 5.0 Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool. Pros Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us. Cons It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs. Review Source Response from Canny May 19, 2020 Thanks for the kind words John! We're working hard to improve the product with your feedback :) Alejandro R. Account Manager Human Resources Used the software for: 6-12 months ### "Very satisfied" December 8, 2022 5.0 Pros Minimalist design and operation is great. Cons Canny needs to improve the way it allows to notify / communicate to users in changelog (for example, I like the way the Jimo app allows to communicate the changelog). Review Source Johann K. Customer Support Specialist Information Technology and Services Used the software for: I used a free trial ### "The Review" August 22, 2019 4.0 It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example Pros Tickets are really easily searchable and creating new ones is intuitive for even new users. Also much cheaper than competitors. Cons Needs configuration to get data to our own servers. Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well. Review Source Response from Canny May 19, 2020 Thanks for the feedback Johann! We have since made several improvements to Canny we hope you'd enjoy :) Henrik C. Ranger & Virtual CEO Human Resources Used the software for: Less than 6 months ### "Very easy to setup and use" December 9, 2022 5.0 Up and running in an hour or so - first input same day and now used for follow-up and reporting of progress. Pros It is very easy to set this up and to have users acces it and submit ideas, wishes etc. Also the fast and efficient sorting based on votes is great. Cons For our needs, I have found no limitations or features missing. Review Source AB Alex B. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Don't try managing feedback yourself, save you a headache and use Canny" September 18, 2020 5.0 Onboarding was extremely fast even though I barely had time to implement it. It was so straightforward that I could setup the thing in-between meetings (Ok ok, sometimes even within a meeting but don't tell anyone). Pros It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it! Cons No real cons so far, we'll see about limitations and features as we grow our Canny userbase. Review Source Response from Canny September 24, 2020 Thanks so much Alex! Do let us know if you run into anything as you grow in Canny :) DH David H. Distribution Executive Computer Software Used the software for: Less than 6 months ### "Initial thoughts on Canny" November 25, 2019 4.0 Has been overall a great experience for our team. The product owner at our company can use direct feedback that our team gathers to better our product and plan which features to include on our roadmap. Pros The ability to tag a customer in a post, allowing us to track exactly which customers have expressed a particular sentiment. Cons Inability to indicate how strongly the customer feels, IE discerning the importance of a feature/request. Review Source Response from Canny November 26, 2019 Hi David, thanks for your review! We've intentionally kept the experience for end users as simple as possible so you get as much feedback as possible. That said, I can see how knowing the importance of a request would be helpful information for your team. Something to think about! Just need to find the right balance. Similar Products Featured ## Related categories [Innovation Management](https://www.capterra.com/innovation-software/)[Review Management](https://www.capterra.com/review-management-software/)[Idea Management](https://www.capterra.com/idea-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.