--- title: "Canny Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Canny Software - reviews, pricing plans, popular comparisons to other Project Planning products and more." source_url: "https://www.capterra.com/p/161103/Canny/" page_type: "product" language: "en" --- # Canny Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Canny ## What is Canny? Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. ## What is Canny used for? [Product Roadmap](https://www.capterra.com/product-roadmap-software/)[Idea Management](https://www.capterra.com/idea-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 77 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 3% Starting price $19 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Canny?[Manage this product listing](https://www.g2.com/products/canny/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.3 Value for Money4.5 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.6 Features4.3 Value for Money4.5 Ease of Use4.7 Customer Service4.6 ## Canny Reviewers Verdict Updated September 2026 AI summary - Canny is a strong fit for product and customer teams seeking to centralize and act on customer feedback and feature requests. - Users appreciate its efficient feedback management tools, post merging, integrations, and automation features that simplify gathering and organizing input. - It helps teams clarify priorities, reduce duplicate work, and maintain a visible feedback loop between customers and internal stakeholders. - Reviewers note pain points like limited customization, some localization gaps, and occasional support or usability frustrations. - Canny suits teams wanting structured feedback and prioritization, but those with complex branding, reporting, or localization needs may want to evaluate fit. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Canny 4.6 (77) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (77) Ease Of Use 4.6 (1,693) Value For Money 4.5 (69) Value For Money 4.6 (1,245) Customer Service 4.6 (66) Customer Service 4.7 (1,279) ## Canny alternatives [4.3 (7,000)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (831)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (268)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,093)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) ## FAQs about Canny Overview ### What problems does Canny solve? Canny helps teams replace scattered spreadsheets, email threads, and support-ticket noise with one system for collecting, deduplicating, tagging, and prioritizing customer feedback. Product managers, support teams, and customer success teams use it to reduce manual triage, surface high-demand feature requests, share roadmap status, and close the feedback loop with users. Answer based on 49 reviews Overview ### Which roles and teams benefit most from Canny? Canny is most used by product managers, customer success and support teams, and founders or executives who need a clear system for collecting, prioritizing, and communicating feedback. Product leaders use it to shape roadmaps, while customer-facing teams track requests, close the loop, and keep stakeholders informed on feature progress. Answer based on 77 reviews Overview ### What company size and industries is Canny built for? Canny is built for small businesses first, with 87% of reviewers from small companies and Computer Software leading at 34%. It also serves midsize and enterprise teams, though less often, and is widely used in Information Technology and Services at 25% and Marketing and Advertising at 5%. Answer based on 77 reviews Features and Usability ### What are the key features of Canny? Canny includes core customer feedback management tools like feedback boards, feature request voting, and post status tracking. Differentiating features include public roadmaps and changelogs for transparency, plus integrations with Slack, Intercom, Jira, and Zendesk to route feedback, notify teams, and keep users updated. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? Canny starts at free for teams, with the Core plan at $19 per month and the Pro plan at $79 per month, both usage based. A Business plan is also available with custom pricing. A free version and free trial are available, and the free plan includes 25 tracked users. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does Canny integrate with? Canny integrates with 15 third-party tools, including Slack, ClickUp, Jira, Intercom, and Salesforce from reviewer mentions. Official integrations also include GitHub, HubSpot CRM, Microsoft Teams, and Zapier. These connections cover team communication, support, CRM, development, and workflow automation across common product feedback processes. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Canny offer? Canny provides webinars, documentation, and videos to help teams get started. Webinars can support guided learning in a live format, documentation offers written reference materials for setup and feature questions, and videos provide visual walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Canny offer, and how do users rate the experience? Canny offers email/help desk, chat, an FAQ/forum, and a knowledge base. Users often describe support as responsive, helpful, and fast during onboarding and day-to-day use. Some report frustration reaching a real representative for plan or service issues, and a few mention support interactions that worsened an otherwise positive experience. Answer based on 30 reviews Client support ### How good is Canny's customer support? Canny provides generally responsive customer support and a customer-friendly feedback experience for product, support, and success teams. Many users describe the team as helpful and communicative, while some mention difficulty reaching a live representative, limited flexibility during plan changes, and slower help when questions involve advanced setup or customization. Answer based on 29 reviews ## Features AI summary Based on 910 Project Planning reviews Capterra data shows that buyers of product roadmap software rank the following features as their top priorities: - **Third-Party Integrations** (**69%** of reviewers rated this feature as critical) - **Commenting/Notes** (**66%**) - **Prioritization** (**52%**) Canny supports all three of the features reviewers value most: **Third-Party Integrations**, **Commenting/Notes**, and **Prioritization**. Together, these capabilities help teams connect roadmap work with other tools, capture feedback and discussion in context, and rank ideas based on importance, allowing teams to make clearer product decisions and plan work more effectively. Third-Party Integrations 4.2 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Commenting/Notes 4.6 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view Prioritization 4.4 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Collaboration Tools 4.1 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Feedback Management 4.3 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Idea Management 4.5 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Canny 34 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bills of Material: Material list of manufacturing parts and associated costs - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Inventory Management: Track and manage inventory levels to maintain proper supply - Multi-Channel Data Collection: Collect information from multiple sources - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Production Scheduling: Plan and schedule the use of production resources - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Data: Receive data and information in real time - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (77) 4.3 Based on 77 reviews ## Pricing Value for money 4.5 (69) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/161103/Canny/pricing/) Free $0.00 It includes: - 25 tracked users - Unlimited posts - Automatic feedback capture - Unlimited boards - Changelog - Private boards - Roadmaps - API & Webhooks - Intrenal comments - Data privacy Core $19.00 Usage Based,Per Month It includes: - Segment ingration - 100+ tracked users - Custom domains - Content translations Pro $79.00 Usage Based,Per Month It includes: - 100+ tracked users - Project management integrations - Advanced privacy - Custom post fields - Automation rules - Smart replies - Zapier integration - Comment summaries - User segmentation - custom statuses Business Contact us for custom pricing It includes: - 5,000+ tracked users - SSO integrations - CRM integrations - Custom admin roles - Security review Value for money 4.5 (69) 4.5 Based on 69 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (66) 4.6 Based on 66 reviews ## User reviews Overall rating 4.6 Based on 77 reviews Filter by rating 5(50) 4(24) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent BH Bethany H. Director, Customer Support Marketing and Advertising ### "An easy-to-use, customer-centric tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2026 My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. Pros It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks! We'd be lost without this ability. Cons Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Weiwei W. Internal Control Director Entertainment ### "Weiwei's Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 31, 2026 First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. Pros Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. Cons Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. Alternatives considered [Usersnap](https://www.capterra.com/p/135579/Usersnap/) [Productboard](https://www.capterra.com/p/160651/productboard/) Reasons for choosing Canny Most fit for feedback tracking and voting comparing with other competitions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tom M. Product Manager Sporting Goods ### "An excellent tool for democratic feedback and voting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Taylor J. Head of Research Telecommunications ### "Depth of features helping us unlike more as a team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really Pros We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. Cons So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Lack of updates over the last 4 years and frankly was more expensive for less of a feature set. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeramie M. Support Manager Consumer Services ### "Canny Organizes Chaos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. Pros The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. Cons Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Barbara M. VP of Customer Success Business Supplies and Equipment ### "Feature Request Management That Keeps Customers in the Loop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 5, 2026 Canny has been a valuable tool for managing customer feedback and feature requests. The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development. This visibility has significantly reduced the "where's my feature?" conversations with our customer base. Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature. This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized. From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions. The ability to link feature requests back to specific accounts gives us clear visibility into what our highest-value customers are asking for. The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly. Customers appreciate knowing where things stand rather than submitting requests into a black hole. Pros Direct customer visibility into request status Consolidates and quantifies feature demand Reduces CS workload for status updates Improves customer trust through transparency Cons The salesforce integration is pricey The ability to auto reply with custom messages does not exist SDK implementation is tricky on mobile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User COO Computer Software ### "Intuitive way to collect and act on feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 28, 2026 Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom Pros Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. Cons The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ben W. Project Analyst Logistics and Supply Chain ### "Canny get 5 stars from me!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 19, 2026 Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process. Pros I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us! Cons The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Melanie S. CX Internet ### "Good experience, AI training would make it great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 7, 2026 Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained Pros The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration. Cons Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mitesh K. PMM Accounting ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 31, 2025 Pros Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. Cons Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161103/Canny/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.