# Page 2 | Canny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Canny the right Product Roadmap solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161103/Canny/reviews --- Canny 4.6 (77) [View alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Canny ## Showing most helpful reviews Showing 26-50 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aranza V. Product Manager Computer Software Used the software for: 6-12 months ### "Excellent feedback management and Slack integration" December 24, 2025 4.0 Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market. Pros We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board. Cons The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers. Review Source Barbara M. VP of Customer Success Business Supplies and Equipment Used the software for: Less than 6 months ### "Feature Request Management That Keeps Customers in the Loop" February 5, 2026 5.0 Canny has been a valuable tool for managing customer feedback and feature requests. The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development. This visibility has significantly reduced the "where's my feature?" conversations with our customer base. Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature. This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized. From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions. The ability to link feature requests back to specific accounts gives us clear visibility into what our highest-value customers are asking for. The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly. Customers appreciate knowing where things stand rather than submitting requests into a black hole. Pros Direct customer visibility into request status Consolidates and quantifies feature demand Reduces CS workload for status updates Improves customer trust through transparency Cons The salesforce integration is pricey The ability to auto reply with custom messages does not exist SDK implementation is tricky on mobile Review Source JM Jeramie M. Support Manager Consumer Services Used the software for: 2+ years ### "Canny Organizes Chaos" February 6, 2026 5.0 I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. Pros The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. Cons Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? Review Source Mitesh K. PMM Accounting Used the software for: 2+ years ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" December 31, 2025 5.0 Pros Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. Cons Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. Review Source VR Verified Reviewer Customer Sucess Manager Computer Software Used the software for: 1-2 years ### "Great Product Overall, I would Recommend It" August 11, 2025 5.0 Overall, my experience has been great. The product is great and so is the support team. It's a product that's easy to use and very efficient. Pros I like that it's simple to use and easily tells you what customers want. The client support is good too, as they help you overcome problems with the current tools they have. Cons I don't like that there are little bugs every now and then. Though, there have only been two bugs I've had to deal with and it's not that big of a deal. One of them is that when you added a new users via a vote on a feature request, it fails. That only happens about 1 out of 6 times, though. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Cause Notion doesn't really track votes. Review Source NB Natacha B. Head of Product Computer Software Used the software for: 2+ years ### "Great Tool for User Feedback" December 6, 2025 5.0 I have been using Canny for a few years. As Head of Product, it is a tool I check everyday to advocate for our customers and make sure our product team is aligned. Pros Our customers are able to share their feedback for our development team to add features to their roadmap! Cons Canny is functional as is! On my current plan our users have to make their own account to leave feedback. Review Source TM Tom M. Product Manager Sporting Goods Used the software for: 6-12 months ### "An excellent tool for democratic feedback and voting" March 4, 2026 4.0 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review Source FN Fleur N. CSM Information Technology and Services Used the software for: 2+ years ### "Streamlined feedback collection" October 22, 2025 4.0 Pros The ability to centralize feedback from various channels in one place. The voting system makes it easy to identify what’s most important to our users, and being able to automatically keep users up to date about statusses. Cons It is not always easy to have a good overview of all input from our users and streamline that into our product. Review Source MC Michael C. CS Director Construction Used the software for: 2+ years ### "Poor AI support" November 19, 2025 1.0 Pros It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. Cons Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Intuitive way to collect and act on feedback" January 28, 2026 4.0 Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom Pros Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. Cons The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider Review Source SM Sasha M. Senior Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Saves us time and energy" November 20, 2025 5.0 The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. Pros Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. Cons The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. Switched from [Jira Product Discovery](https://www.capterra.com/p/10014348/Jira-Product-Discovery/) We needed a simpler solution that would also be accessible by our users. Review Source SE Serena E. Customer Support Manager Education Management Used the software for: 1-2 years ### "Good, not Great" July 28, 2025 4.0 It's good, but not great. It's good to have a place to put our bugs and feedback but wish it was better organized, and we could find things better. Pros I like that it integrates with Intercom, which is what we use for customer support. I can easily search for a post and add it to the Intercom conversation. I like that you can merge posts in Canny. I like that when posts are completed, it automatically sends an email to all who are connected to that post. Cons I don't like the way Canny is organized. It's hard to find posts on certain topics, even though we have them categorized. I don't like there's no "select all" on the board and status in left menu and when you deselect all, it automatically selects all. Review Source BG Bekki G. Product Manager Information Technology and Services Used the software for: I used a free trial ### "Good product!" September 16, 2025 4.0 Pros Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that Cons There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn Switched from [Frill](https://www.capterra.com/p/231258/Frill/) Frill didn't have integration with Clickup, and we want to be able to seamlessly link our tasks in Clickup with Canny posts Review Source Ben W. Project Analyst Logistics and Supply Chain Used the software for: Less than 6 months ### "Canny get 5 stars from me!" January 19, 2026 5.0 Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process. Pros I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us! Cons The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found Review Source SS Stephen S. Senior Support Analyst E-Learning Used the software for: I used a free trial ### "The perfect fit for our organizations needs!" June 6, 2025 5.0 Amazing! \[sensitive content hidden\] (I hope I spelled it correctly) was friendly and helpful, and answered any questions I had while we looked into which product to proceed with. Our team was amazed at how perfectly this fit our needs. We will be moving forward with Canny! Pros Very easy to use, and the user interface is simple, while still looking sleek. The automation that the email notifications have is amazing, and I really like the Smart Reply feature! Cons Admin side was a bit tricky to navigate at first, but I was able to catch on. I wish I could customize our color theme a bit more. Alternatives considered [Featurebase](https://www.capterra.com/p/10005719/Featurebase/)[Upvoty](https://www.capterra.com/p/190497/Upvoty/) Reason for choosing Canny After doing my research, I saw Canny as the best fit. Decided to proceed with demo'ing this first. I showed my boss, he loved it, and we decided not to waste any more time looking into others. Review Source SS Stephanie S. Product Support and Quality Assurance Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feeling Positive with Canny" October 6, 2025 4.0 The experience so far has been good. Our team is just getting started using Canny, so there is still much to learn. Pros I love the integration options within our own product and with Zendesk. The front-facing UI for customers leaving feedback is also great. Cons The cost and the inability to manually set a number of votes for a request would be my least favorite things about Canny. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Canny makes it easy" December 20, 2025 5.0 Pretty happy with Canny on every company I've worked on. Skipping emails + customer interviews is a huge plus for productivity. Pros It makes it really easy to listen to customer feedback and requests without having all the noise of email. Cons I wish there were more integration options and AI capabilities to summarize the most requested features. Review Source ME Mendel E. CPO Food & Beverages Used the software for: 1-2 years ### "Canny review" November 17, 2025 5.0 Pros The feature requests page and the fact that I can integrate it directly with my app. My users love it and it gives me great visibility on what people want Cons The fact that there are too many limitations on the Pro plan. I want to be able to do more for the money I am spending Review Source EB Emaan B. CEO Information Technology and Services Used the software for: I used a free trial ### "Great Feedback Portal, Slack App can use some changes" June 22, 2025 5.0 Great so far, on the free trial right now and will continue to the paid version. Would love to learn more about other features that I may not be aware of on Canny Pros Love how it's user-friendly, and the ability to add updates is great for my clients and team. Love the Slack integration too. Cons The Slack app could be better when bolding content, it shows the \*\* in the Slack update posts. Unsure how to whitelabel the app itself on Slack Review Source LF LiAnn F. Onboarding Specialist Real Estate Used the software for: Less than 6 months ### "Canny is growing on me" October 9, 2025 4.0 I can edit the posts very easily and add graphics to help the other contributors receive clarity. I can add new voters and track the success of the requests Pros I like how easy it is to submit user's feedback suggestions, edit the posts and add more voters to the suggestions Cons There are instances where the filters do not work, and the work around doesn't work. The chat bot tries to help, but sometimes it requires a human interaction Review Source MS Melanie S. CX Internet Used the software for: I used a free trial ### "Good experience, AI training would make it great" January 7, 2026 4.0 Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained Pros The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration. Cons Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function. Review Source AM Aj M. Senior Technical Support Engineer Retail Used the software for: Less than 6 months ### "Great product, no global search is a hindrance" April 26, 2022 4.0 It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The main issue though is a lack of global search. You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category. Pros Interface is simple and clean, it works quickly. The core functionality, creating product feedback tickets/notes, and upvoting them, works well. It also integrates nicely with other software. Has always worked reliably for me. I like the lack of distractions. I also like the ability to organize requests into categories. Cons There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in. That seems like a minor complaint, but for me, as an end user, it makes it much more challenging to use effectively. That is the biggest reason for any negative sentiment in my review. Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Good tool for community engagement for startups" May 3, 2022 4.0 Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny! Pros I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them. Cons The interface leaves a lot to be desired. It feels very 2010s. Review Source Meredith G. Product Manager Marketing and Advertising Used the software for: 6-12 months ### "A lifesaver for a startup" May 11, 2021 5.0 We are using Canny to collect and prioritize user-based feedback on our proprietary marketing software. Before it was all coming through me (the Product Manager) and it was hard to be as transparent as I would like with our users about where their requests rank in the roadmap, what changes we've made in response to their feedback, etc. Canny makes it all happen for us. Pros Canny is intuitive on the administrator end, but more importantly, it's intuitive for the users/feedback givers. It's made an extremely complicated process of receiving feedback, logging it, and then following up with users when necessary into one streamlined software that is incredibly easy to use and scale. Cons Our biggest struggle right now is using one Canny instance for different products and services we have. Basically once our internal product starting using it, our web product wanted one, as did our knowledge base software. And we can't afford to give each of them their own instance at this time so things have gotten a little cluttered. It's definitely not a dealbreaker by any means, though. Review Source RD René-Pier D. Main Developer & Creator Online Media Used the software for: Less than 6 months ### "Managing feature requests and releases for Fari is a breeze" June 2, 2021 5.0 Pros Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike. Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use. Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app. Couldn't recommend enough. Cons Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme. This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway. The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did! https://feedback.canny.io/feature-requests/p/widget-dark-theme Alternatives considered [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Review Source Similar Products Featured ## Related categories [Innovation Management](https://www.capterra.com/innovation-software/)[Review Management](https://www.capterra.com/review-management-software/)[Idea Management](https://www.capterra.com/idea-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.