# Page 3 | Canny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Canny the right Product Roadmap solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161103/Canny/reviews --- Canny 4.6 (77) [View alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Canny ## Showing most helpful reviews Showing 51-75 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Anirudh K. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for roadmapping but expensive post the recent price increase !" June 2, 2022 4.0 Pros Its a great product and its very easy to get set-up. The ease of use is addictive and proves tough to move away from. Cons The recent price increase has made it a bit out of reach of many start-ups Alternatives considered [Zeda.io](https://www.capterra.com/p/235414/Zedaio/)[Nolt](https://www.capterra.com/p/236872/Nolt/) Reason for choosing Canny Looked like a more complete product Review Source Irena L. Product Manager Human Resources Used the software for: 6-12 months ### "HUGE fan of Canny" May 26, 2020 5.0 Pros Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there. Cons Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example. Review Source Response from Canny June 3, 2020 Hi Irena! Thanks so much for the kind words. We're happy to hear Canny is working well for you. Our team is definitely looking into some of the stuff you mentioned you'd like to see so stay tuned :) If you have specific customizations/controls in mind, send them our way! Elijah H. CEO Computer Software Used the software for: 6-12 months ### "Canny does EXACTLY what we needed" June 21, 2023 5.0 100/100, even have the fast support Pros We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met” Cons Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions Review Source JS Jahanzeb S. Founder/CEO Computer Software Used the software for: Less than 6 months ### "Canny is really the best by far (beats email and chat support)" April 8, 2020 5.0 Gives us a scalable way of having direct relationships with our customers. Pros With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community. Cons There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!). Alternatives considered [UserVoice](https://www.capterra.com/p/135908/UserVoice/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Canny Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for. Review Source Response from Canny April 15, 2020 Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears! CD Chelsea D. Customer Success Lead Real Estate Used the software for: Less than 6 months ### "Don't let customer feedback fall on deaf ears!" November 5, 2020 5.0 Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers! Pros Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions. Cons We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny. Reason for choosing Canny Recommended by a friend, the demo was great, and the software setup was SUPER EASY! Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion wasn't visible to our customers. There wasn't a good way to log multiple request for the same topic. No good way to track feedback. Review Source Response from Canny November 6, 2020 Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it! Abram P. Founder Computer Software Used the software for: Less than 6 months ### "The little things matter" August 3, 2018 5.0 Amazing experience with customer support and the product. Pros I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this! Cons None, but I am still a new user. 1 month approximately. Review Source Response from Canny May 19, 2020 Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :) NS Naveen S. Co-founder and CEO Information Technology and Services Used the software for: Less than 6 months ### "Revolutionizing Customer Feedback Management with Canny" February 9, 2023 5.0 The user-friendly interface and intuitive design have made the whole process of managing customer feedback seamless and efficient.I highly recommend Canny to any business looking to improve their customer feedback management process. It has made a real difference to our business and has helped us to provide even better customer experiences. Pros As a business owner, I was constantly searching for a way to effectively manage customer feedback and gather valuable insights. That's when I came across Canny, the Customer Feedback Management tool. It has been a game-changer for my business!With Canny, I am now able to easily collect feedback from multiple channels, categorize it, and gain valuable insights into customer sentiment. This has helped me to make data-driven decisions and prioritize actions based on customer feedback. Cons I did not come across any missing features which are very much required for my business. Review Source VR Verified Reviewer Product Designer Computer Software Used the software for: Less than 6 months ### "Just what we really needed" May 6, 2021 5.0 Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most. And it acts as a screen between our support team and development team, a place where the product team can step in and only push the highest priority feedback to the engineering team to build. Pros Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried. Cons Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally). Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management. Review Source Kamal S. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Best Feedback tool" December 8, 2020 5.0 Pros Simplicity of the app to collect and manage the feedback. Quick sign up for my client . Cons Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money . Review Source Response from Canny December 16, 2020 Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already! AK Amit K. CEO Computer Software Used the software for: I used a free trial ### "Beware - they refuse to listen to top-voted feedback" February 3, 2020 1.0 I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system. Pros UI seems nice, shame about the rest (see the cons section) Cons The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more. Reason for choosing Canny We did not pursue this further - it seems Canny (as a feedback company) doesn't actually care about feedback, just about enriching themselves and getting free leads off paying customers by forcing a "powered by" link to be in place, no matter how much you pay, no matter what plan you are on. Review Source Response from Canny February 12, 2020 Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm. We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business. We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company. I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review. Best of luck with Tallyfy! AJ Alex J. Product Manager Computer Software Used the software for: 2+ years ### "Great Software & Customer Experience" March 3, 2023 5.0 Pros Very intuitive user interface from an admin perspective, easily integrated with Jira Cons Product roadmap cant be exported to Excel Review Source Jovan M. Head of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Canny helped us to collect and learn many useful insights from our customers" November 9, 2019 5.0 Easy to use with a great interface and UX solution. Short learning curve. Good integrations. Pros Collecting customer feedbacks never been easier. Canny helped us to automate our surveys and customer feedback while keeping everything centralized into one place. Integration with Intercom was especially helpful for us because we are running strong on it. With this tool, we can keep everyone engaged with product updates and automatically follow up when we carry out something new. Cons As a new user, I have nothing special to complain about. Missing more information in the help center hopes that it will be helpful also for other new users. Review Source Response from Canny November 11, 2019 Thanks for the kind words, Jovan! We're so glad you're enjoying Canny. We're working on the help center right now to make it more robust. JM John M. Sr. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for Product Teams" April 2, 2019 5.0 Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool. Pros Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us. Cons It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs. Review Source Response from Canny May 19, 2020 Thanks for the kind words John! We're working hard to improve the product with your feedback :) VR Verified Reviewer Customer Success Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best system we've used for tracking feedback" April 1, 2019 5.0 Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback. Pros Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick. Cons Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it. Review Source Response from Canny April 3, 2019 Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny. We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help! Alejandro R. Account Manager Human Resources Used the software for: 6-12 months ### "Very satisfied" December 8, 2022 5.0 Pros Minimalist design and operation is great. Cons Canny needs to improve the way it allows to notify / communicate to users in changelog (for example, I like the way the Jimo app allows to communicate the changelog). Review Source ST Stefan T. SWS Team Lead Information Technology and Services Used the software for: 6-12 months ### "Best Feedback Tracker." November 26, 2019 5.0 Pros Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations. Cons Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs. Review Source Response from Canny November 28, 2019 Thanks for your kind words Stefan! We're so happy to hear you're enjoying Canny. We're actually discussing admin roles now so keep an eye out for that. If you have more specific thoughts on how you'd like that to work, please reach out! Johann K. Customer Support Specialist Information Technology and Services Used the software for: I used a free trial ### "The Review" August 22, 2019 4.0 It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example Pros Tickets are really easily searchable and creating new ones is intuitive for even new users. Also much cheaper than competitors. Cons Needs configuration to get data to our own servers. Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well. Review Source Response from Canny May 19, 2020 Thanks for the feedback Johann! We have since made several improvements to Canny we hope you'd enjoy :) CM Cory M. Customer Success Manager Internet Used the software for: 1-2 years ### "Easy to use" December 10, 2020 5.0 I found it an easy sell to management and so far we've gotten the value we've put into it. The more time you put into Canny the more value you will get out of it. I needed it to integrate with Intercom and it works great. Pros The constant updates and improvements are nice. It is easy to organize feedback from users and reply. Users feel engaged with our product and know what is planned and what is not. Cons I wish I could see, within Canny, the MRR of that user account. I haven't found a way to do this within the product. Review Source Response from Canny December 16, 2020 Hi Cory, thanks for the kind words! You can definitely pass in MRR information to see that in Canny. More about that here: https://developers.canny.io/install/companies. If you need any help or clarification, shoot us a message! OD Owen D. Lead Technical Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Excellence" September 16, 2020 5.0 Pros Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way. Cons The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time! Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Canny Company culture i believe Canny has nailed this and i like to use products that not only prove useful but give inspiration. Canny does just that. Review Source Response from Canny September 17, 2020 Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful. Henrik C. Ranger & Virtual CEO Human Resources Used the software for: Less than 6 months ### "Very easy to setup and use" December 9, 2022 5.0 Up and running in an hour or so - first input same day and now used for follow-up and reporting of progress. Pros It is very easy to set this up and to have users acces it and submit ideas, wishes etc. Also the fast and efficient sorting based on votes is great. Cons For our needs, I have found no limitations or features missing. Review Source EJ Emma J. VP Customer Support Computer Software Used the software for: 6-12 months ### "Canny helps all departments communicate customer sentiment" November 25, 2019 5.0 It's been great - training the teams has been easy and we're collecting a ton of feedback. Pros It's a super easy tool for all of us to collect feedback in a unified spot. Different departments have conversations with the same customers, and we all hear different sentiment. Putting it all in one place helps our product team understand which features are most valuable to our customers. Cons The user based pricing model is not as straightforward as standard pricing. Review Source Response from Canny November 26, 2019 Hi Emma, thanks for your review. We're so happy to hear you're finding Canny helpful for getting all your feedback in one place. Please do reach out anytime if we can improve Canny for your team. AB Alex B. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Don't try managing feedback yourself, save you a headache and use Canny" September 18, 2020 5.0 Onboarding was extremely fast even though I barely had time to implement it. It was so straightforward that I could setup the thing in-between meetings (Ok ok, sometimes even within a meeting but don't tell anyone). Pros It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it! Cons No real cons so far, we'll see about limitations and features as we grow our Canny userbase. Review Source Response from Canny September 24, 2020 Thanks so much Alex! Do let us know if you run into anything as you grow in Canny :) AS Abraham S. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Canny is Needed!" October 4, 2022 5.0 Pros I love the idea board and that it can have a custom domain..... I also like the custom roadmap Cons The widgets require real dev work which is not ideal for the end user however we do just fine without it Review Source DH David H. Distribution Executive Computer Software Used the software for: Less than 6 months ### "Initial thoughts on Canny" November 25, 2019 4.0 Has been overall a great experience for our team. The product owner at our company can use direct feedback that our team gathers to better our product and plan which features to include on our roadmap. Pros The ability to tag a customer in a post, allowing us to track exactly which customers have expressed a particular sentiment. Cons Inability to indicate how strongly the customer feels, IE discerning the importance of a feature/request. Review Source Response from Canny November 26, 2019 Hi David, thanks for your review! We've intentionally kept the experience for end users as simple as possible so you get as much feedback as possible. That said, I can see how knowing the importance of a request would be helpful information for your team. Something to think about! Just need to find the right balance. CM Chris M. Owner Computer Software Used the software for: Less than 6 months ### "Awesome simple product" June 19, 2020 5.0 I have used the software for a month or two now and it works great! My customers are engaged to help me grow my product. Pros It is simple to integrate and simple site that is fast! Cons I don't have any problems with the software Review Source Response from Canny June 30, 2020 Hi Chris, thanks so much for the kind words. We're so happy to hear Canny is helping you connect with your customers. Don't hesitate to reach out if our team can be helpful. Similar Products Featured ## Related categories [Innovation Management](https://www.capterra.com/innovation-software/)[Review Management](https://www.capterra.com/review-management-software/)[Idea Management](https://www.capterra.com/idea-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.