# Canny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Canny the right Product Roadmap solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161103/Canny/reviews --- Canny 4.6 (77) [View alternatives](https://www.capterra.com/p/161103/Canny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Canny Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers.“ November 25, 2025 Junaid Gulzar M Senior PMInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all.“ November 5, 2025 Barbara M VP of Customer SuccessBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly.“ February 5, 2026 Mitesh K PMMAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users.“ December 31, 2025 Aranza V Product ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market.“ December 24, 2025 EH Emily H Program Manager, Customer ExperienceE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more?“ November 25, 2025 TM Tom M Product ManagerSporting Goods, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact.“ March 4, 2026 Adam V COOComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The new pricing structure feels steep for teams that don’t need all the advanced features.“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. Head of Research Telecommunications Used the software for: Less than 6 months ### "Depth of features helping us unlike more as a team" February 24, 2026 5.0 Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really Pros We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. Cons So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Lack of updates over the last 4 years and frankly was more expensive for less of a feature set. Review Source VR Verified Reviewer Senior PM Information Technology and Services Used the software for: I used a free trial ### "Finally a feedback tool that stays out of the way, but gets everything done!" November 5, 2025 5.0 The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team. Pros No nonsense! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful! Cons While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserJot](https://www.capterra.com/p/10029108/UserJot/) Reason for choosing Canny Canny has a more fleshed out product with AI capabilities to help with productivity Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) Too bulky, a very inefficient feedback loop with customers and easy to lose insights. It's like working in a room full of post-it notes. Slowed us down immensely. Review Source BH Bethany H. Director, Customer Support Marketing and Advertising Used the software for: 6-12 months ### "An easy-to-use, customer-centric tool" May 11, 2026 4.0 My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. Pros It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks! We'd be lost without this ability. Cons Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. Review Source FC Freeman C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Canny Review" November 10, 2025 3.0 I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with \[sensitive content hidden\], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift. Pros I like that Canny is \*generally\* a pretty intuitive tool. I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly. Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization. The overall product vision makes a lot of sense to me. Cons Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues. There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly. - Firstly, it's difficult to get information out of Canny. I think a couple years ago, when saas products were more siloed, this was less of an issue. Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC. I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts? I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap. - There's also a lot of personalization/customizability, but then also very little at the same time. Like post fields not being able to be customized per board doesn't really make that much sense to me. At least visually, allowing me to hide certain fields depending on the board would be a big plus. Having automations is awesome, but then the only trigger is upon post creation. I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc. Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available. Review Source EH Emily H. Program Manager, Customer Experience E-Learning Used the software for: Less than 6 months ### "Solid feedback tool with serious potential to go even further." November 25, 2025 4.0 Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch. Pros Canny is very intuitive and has been easy for our customers to get to understand. I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something. I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers. Cons Some of the automations and setup processes are a bit clunky. I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated. I ended up having to make 11 automations that covered a similar task, but created each one manually. The ability to duplicate certain things as an admin would be incredibly helpful. Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more? Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) I was not part of the decision making, but I do know overall our leadership is very happy with Canny vs our previous board. Review Source JS Johanna S. Product Manager Real Estate Used the software for: 2+ years ### "Easy to Use" November 19, 2025 5.0 Overall, my experience with Canny has been very positive. The upvote feature provides the most value for my organization. Pros I really appreciate how easy it is to manage tasks in Canny, and assess overall demand for different feature requests. The daily recap emails are very important to see new requests and upvotes. Cons Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) There was no upvote feature or portal view of all requests Review Source MU Madina U. Product manager Marketing and Advertising Used the software for: Less than 6 months ### "Good, but there's still room to grow" October 21, 2025 4.0 So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process. Pros \- It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond Cons \- Custom fields are not passed/supported in many critical fields of the platform. - UX is simple, but not intuitive, had to ask some basic things on the support chat Alternatives considered [Dovetail](https://www.capterra.com/p/174077/Dovetail/) Reason for choosing Canny It fits our product-ops process and looked pretty easy to set up. Review Source MS Mustafa S. Head of product Financial Services Used the software for: Less than 6 months ### "A must have for product teams" July 29, 2025 4.0 Very good 7.5/10. Some features that needs to be enhanced for convenience is selective public info. Editing posts info from the roadmap column, having a simplified more rigged roadmap view, customization of columns without doing it from the roadmap settings. Having a default roadmap setting rather than duplicating a roadmap. Bulk edit roadmap settings like if o fixed a score I want to apply to all. Ai search and accumulation of posts. Auto tagging based on topic or function. Or whatever can be a human decision powered byAi Pros The fast onboarding and ease of use. How effective it is without too much hassle. I also loved the roadmap feature with the score Cons Lacks customization sometimes customization is needed to make it organization fit without losing the plug and play edge. Alternatives considered [Nolt](https://www.capterra.com/p/236872/Nolt/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Canny Canny’s roadmap and collaboration was more mature Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion offered too much than needed canny + jira was a sweet spot Review Source Lou P. Director of Product Development Automotive Used the software for: Less than 6 months ### "Take your product to the next level" July 28, 2025 5.0 The canny product has been straightforward to adopt, and the knowledgeable support team is excellent. Pros Canny is an excellent product straight out of the box and keeps improving with each use. Our customers have found success in leaving feedback and voting on others' feedback. Implementing Canny has also lessened the workload on our support team to handle customer feedback and voting on others' feedback. Cons The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Canny Overall Canny looked like it was easier to implement and use. Review Source TM Tom M. Product Manager Sporting Goods Used the software for: 6-12 months ### "An excellent tool for democratic feedback and voting" March 4, 2026 4.0 Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. Review Source JB Jason B. Product owner Information Technology and Services Used the software for: 1-2 years ### "Our customers love Canny!" June 9, 2025 5.0 Canny is easy to use and a powerful CS tool our customers love. We are now bringing in the sales team. Pros That our customers love it! The process of adding feedback, casting votes and seeing their requests go from an idea to delivered helps them buy into our process. Cons Unable to add custom User fields and update the data manually/without using the API. We arent sure whether we need and dont have capacity to integrate with Canny and this is limiting. Review Source JN Jon N. Sr. Product Marketing Manager Computer Software Used the software for: Less than 6 months ### "Closing the feedback loop for your customers" October 21, 2025 4.0 Pros The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process. Cons I wish Opportunities were more flexible and didn't require an integration with a specific system. Being able to automatically and easily associate deals with value would go a long way. Review Source IB Ivonne B. Product operations manager Information Technology and Services Used the software for: Less than 6 months ### "Great aid in transparency, could have better analytics" July 3, 2025 4.0 The tool is fairly simple to use but the reporting side of it could be better since we would love to generate insights from the requests we get Pros I like that it has helped us to bring transparency to where we receive our feature requests and how we manage them. Cons It would be great if it had more seats available for owners of the boards, and also the dashboard could be better and automatically analyzed with AI. Review Source Katherine L. Co-founder Computer Software Used the software for: 1-2 years ### "Our Canny board is not just our product roadmap, it's our guiding compass." May 15, 2020 5.0 Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards. Pros We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses. Cons Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team! Review Source Response from Canny May 19, 2020 Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :) Dom Y. Founder & Managing Director Computer Software Used the software for: 1-2 years ### "Canny is the best product - we reviewed them all and are delighted that we selected Canny. " June 2, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and the rest of the team at Canny are highly responsive and always come back with a suggestion or an answer so quickly. Pros The embeddable widget allowed us to put our features request straight into the heart of our website where users can add feature requests in one click. Cons We were early adopters so were forgiving in the early months as the product grew, but there is nothing really that we don’t like about this software. Reason for choosing Canny I chose carefully after thoroughly researching the competition. My choice has proved to be correct as we have stayed with them ever since and our users all enjoy using Canny for both adding feature requests and for managing those feature requests. Review Source Response from Canny June 12, 2020 Hi Dom, thanks so much for this glowing review! We're so happy to have you. As always, don't hesitate to reach out if we can improve anything for your team. Michael V. CEO Computer Software Used the software for: I used a free trial ### "Amazing tool for collecting product user feedback" February 11, 2020 5.0 Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important. Pros I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it. Cons Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses. Review Source Kyle L. Customer Support Specialist Computer Software Used the software for: 6-12 months ### "More organized and more involved " November 25, 2019 5.0 I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers. Pros The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective. Cons The search functionality can use some work. Review Source Response from Canny November 26, 2019 Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve! PV Pablo V. Coo Computer Software Used the software for: Less than 6 months ### "Simple ticketing system for support and requests" July 7, 2023 5.0 We use it as a communication tool between company workers and the IT team. Users can send us requests via canny. We have automatized some processes and integrated with ClickUp, so tasks are created automatically. What we like is that we don't mix it with our CRM. We use Hubspot for sales and canny for our internal communication. it,s our kind of internal CRM.It works smoothly, practically no training needed to understand how to use it. Pros we use it specifically as a support for IT. Our users (internal clients) can send their request via a simple form. We as a team have a responsible for each type of request. example. Support, bugs, new features, etc. For users makes communication with our IT team simple and engaging. Cons Nothing to complain, canny is quite simple to use Review Source NB Namon B. UX/UI Designer Computer Software Used the software for: Less than 6 months ### "Out-of-the-box custom forum" December 13, 2022 5.0 Overall we've had a very positive experience with Canny. This is our first experience with a customer-facing forum. It provides our customers with an option they previously didn't have for voicing their opinions, and allows us to aggregate and evaluate that feedback in meaningful, quantifiable ways. Pros We selected Canny because we wanted some sort of customer-facing forum for gathering and assessing customer feedback about new features. Canny was easy to set up, and allows us to easily track which posts are new, trending or have the most votes. It provides us with an avenue for gathering customer feedback that we previously didn't have. Cons I love the ability to categorize feedback, and I appreciate that the categories are visible to the public. I wish it were easier to add a new category on the fly, while reviewing feedback. As is, I have to review each time how to get to the settings where I can add or edit categories. Reason for choosing Canny We felt that Canny offered a very competitive price for the services that we needed. For us, it was the right balance. Review Source PG Patricia G. Customer Support Supervisor Computer Software Used the software for: 1-2 years ### "Great for Customer Feedback" December 9, 2022 5.0 Pros Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested Cons Still looking for a little additional flexibility in email notifications to our existing user base. I'd like to be able to customize the content and the template a bit. Review Source Felix H. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "Game-changer for managing feedback and feature requests " October 16, 2020 5.0 Canny has given us a better overall picture of what our customers are saying. That directly ties into our roadmap and product improvements and allows us to be more customer driven. Pros Canny has made it much easier for us to track and action feedback from our customers. We love the integrations with Salesforce, Slack and Intercom. Customer service is awesome as well, very fast! Cons Not much, overall it's a very robust platform. It would be great if you could link to multiple boards inside the Intercom modal. Reason for choosing Canny Price & feature set Review Source Response from Canny October 20, 2020 Hey Felix, thanks for the kind words. We're so glad to hear Canny is working well for your team. As always, do reach out if we can be helpful! VR Verified Reviewer Customer Success Specialist Internet Used the software for: Less than 6 months ### "A Quick and Easy Solution to Collecting Feedback" October 11, 2019 4.0 Overall, I really like using Canny and how easy it is for teams to adopt. However ultimately I would probably trade it in for something more robust down the road. Pros So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use. Cons Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall. Review Source Response from Canny November 11, 2019 We're so glad to hear Canny is helping with your feedback needs. We definitely want to improve our reporting features so stay tuned for that! DW Devin W. Founder and CEO Computer Software Used the software for: Less than 6 months ### "Excellent system for bug reporting, feedback evaluation, and changelogs" May 5, 2020 5.0 Soliciting and gauging customer feedback and having a native-feeling integration into our existing application. Pros I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well. Cons Moving from the admin view to the customer view is a little clumsy. That's a very minimal issue though. Alternatives considered [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Reason for choosing Canny Features, pricing, and support Review Source Response from Canny May 19, 2020 Hi Devin, thanks for the kind words! We're glad to hear you're enjoying Canny so far. Don't hesitate to reach out if we can improve anything for your team. TE Tyler E. Support Specialist Computer Software Used the software for: Less than 6 months ### "Good for keeping track of feature requests" November 25, 2019 4.0 I am using it to track frequency on feature requests. It would be better if a new user didnt have to be created each time I want to upvote something Pros The ability to apply frequency to requests Cons having to create a new user to upvote something Review Source Response from Canny November 26, 2019 Hi Tyler, thanks for your review! I will say it's very unlikely we'll remove having to create a new user to vote for them. We strongly believe feedback isn't useful if you don't know who it's coming from. The only way we know is if the user votes themself or you tell us. Creating a new user is very easy and you only have to do it the first time! VR Verified Reviewer CMO E-Learning Used the software for: Less than 6 months ### "Canny is really great for capturing user feedback" November 30, 2020 5.0 Pros Very well thought out. End users like using it and have already given us tons of feedback that would be difficult to manually capture. Cons It's worth the money but it is expensive for B2C companies with lots of users. Review Source Response from Canny December 16, 2020 Hey there! Thanks for this very kind review! Definitely reach out to our Customer Success team if you haven't already. We do offer discounts for B2C businesses! Similar Products Featured ## Related categories [Innovation Management](https://www.capterra.com/innovation-software/)[Review Management](https://www.capterra.com/review-management-software/)[Idea Management](https://www.capterra.com/idea-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.