--- title: "BirdSeed Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BirdSeed Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/161106/BirdSeed/" page_type: "product" language: "en" --- # BirdSeed Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BirdSeed ## What is BirdSeed? BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in the sales cycle to want to interact directly, or are ready but don't want to communicate by chat, or when you aren't available real-time? You need OTHER engagement tools and we have them all included. Did I mention, it's FOREVER FREE? ## What is BirdSeed used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BirdSeed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://birdseed.io&name=BirdSeed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BirdSeed 4.7 (18) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (18) Ease Of Use 4.6 (6,049) Value For Money 4.7 (14) Value For Money 4.6 (4,667) Customer Service 4.8 (14) Customer Service 4.7 (4,460) ## BirdSeed alternatives [4.5 (1,257)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (655)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,098)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) ## FAQs about BirdSeed Overview ### Which roles and teams benefit most from BirdSeed? BirdSeed is most used by founders, owners, and other executives who need simple audience growth and conversion workflows. Marketing and content leaders use it to capture leads, support SEO and social campaigns, and improve engagement, while independent educators, creators, and advisors rely on it to communicate with audiences and nurture client relationships. Answer based on 18 reviews Overview ### What company size and specific industries is BirdSeed built for? BirdSeed is designed for businesses with sales websites and web applications that want to improve conversion rates and provide better support. It fits companies of any size across industries that rely on online sales or customer support, including e-commerce, SaaS, and other digital service providers. Features and Usability ### What are the key features of BirdSeed? BirdSeed offers API access, appointment management, and meeting management for handling scheduling workflows. Core customer tools include CRM, contact management, chat/messaging, canned responses, proactive chat, and real-time notifications. It also includes forms management, offline form support, search/filter, transfers/routing, a dashboard, and third-party integrations. Integrations ### Which third-party tools and platforms does BirdSeed integrate with? BirdSeed connects natively to Zapier, giving it access to a wide range of third-party apps and workflows through that platform. This integration supports connections to external tools for automation and data exchange, centered on Zapier as the main listed integration. Getting Started and Support ### What training and onboarding options does BirdSeed offer? BirdSeed provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars cover product guidance for groups, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does BirdSeed offer? BirdSeed provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available here, so support quality, response times, and common user frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these as the features that matter most when selecting live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) BirdSeed includes **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to customer questions quickly and stay aware of new conversations as they happen. However, it does not include **Multi-Channel Communication**. By supporting **Chat/Messaging** and **Real-Time Notifications**, BirdSeed helps businesses maintain faster response times, manage active conversations more efficiently, and provide teams with timely visibility into customer interactions. Proactive Chat 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option API Application programming interface that allows for integration with other systems/databases Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system BirdSeed 12 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.7 (14) ### Starting price Free trial not available Value for money 4.7 (14) 4.7 Based on 14 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (14) 4.8 Based on 14 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(13) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ME Matthew E. Founder Information Technology and Services ### "Keep potential and current clients engaged and up to date - even if you're unavailable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2022 Pros Normal chatbots are very basic, offering simple back and forth text discussions. BirdSeed expands on this, offering a large selection of ways to connect with customers, cut down on admin tasks and provide specific call to actions. I have used Birdseed to allow potential clents to schedule meetings without going back and forth over email or chat, and provided an FAQ system where users can find answers to common questions themselves. I have also displayed a latest video on the app which got a number of positive comments. I don't use BirdSeed to its full potential, but only using a few of the features it offers saves a large amount of time (and I believe gives more satisfied customers). While I'm using the paid offering, the free solution is suitable for many businesses and is far more feature rich then alternatives. I found BirdSeed easy to set up and maintain. Cons In the past there were a few instances where the widget seemed slow to load, but this hasn't been an issue for some time (8 months plus). Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Crisp](https://www.capterra.com/p/151292/Crisp/) Reasons for choosing BirdSeed The range of what BirdSeed offered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Alessandro F. CEO Computer Software ### "Excellent tool for engaging site visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 2, 2022 I didn't really like the price change in the last year Pros Many tools integrated in one software, simple to use. Cons All functionality works fine. We had no problems with the software Switched from [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Better functionality for user engagement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cristian M. Founder Management Consulting ### "If you hate bots and want a simple tool for Leads, this is it." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 16, 2022 Overall is a great tool. I like it and it works. Would be better to have a ground integration with different CRMs out there. Also will be great to have more native tools like Whatsapp and Messenger. By all means, it works fine and specially if you hate bots like me. Pros I love the granularity of having 12+ tools under the same roof. The UX inside and for the customer, are great an needs to mention. Is simple, and deployment is awesomely fast. Cons I like the app to work on autopilot. The Chat can work better in iOS app when someone ring the bell. I say it needs more work in integrations, not zapier i mean. Specially to CRMs like Keap that can send automatic e-mails in case of an emergency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Carol W. President Management Consulting ### "I wrote a harsh review -- and now my tail is between my legs because it was ME that was the problem!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 8, 2021 Overall, it's a good app Pros Most: the commitment to the customer experience of the founder Next up: the options for engagement with website visitors Cons I was confused when I first installed it as a fairly new app -- parts weren't working -- now this was a LONG time ago and when I left it for a while to become more mature, I went in with the same attitude. Unfortunately, it was I who was the problem. \[SENSITIVE CONTENT HIDDEN\] walked me through my "issues" and now it's working as I expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2021 Carol, I can't tell you how much we appreciate this updated review! I hope that we can continue to show ways to help with finding new ways to engage your website visitors. If you run into anything else, we are here for you! JM Janeris M. owner Photography ### "Birdseed is great all around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2020 Anytime I have an issue, their support online and on facebook answers right away. They help roll out new features as requested. Pros I really like the ease when setting it up. I like the ability for my clients to reach me easily and quickly. Cons I don't see anything I don't like. If I ever need something, they try to roll out specific features quickly Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) I had lifetime access opportunity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2020 Janeris, Thank you SO much for the review!!! We really, really appreciate it and we have some powerful updates coming very soon! AN Anonymous User Owner Marketing and Advertising ### "Love this App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 Overall I have had a great experience with increase customer time on my sites, better engagement and much more professional looking layout in a easy to find tool. Pros This app can do so many things and is all inside the popup. Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email. It offers more that I have not used as of yet. Cons Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2020 Hello There~ Thank you SO much for the review. We have really worked hard to create a product that is easy to use and valuable for engaging more of your website visitors. Really appreciate you taking the time to write the review and the kind words! We will continue to build a more trusted and feature-rich product! FC Fonda C. Podcaster Professional Training & Coaching ### "Wow...there are several tools in one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2019 I am not a long time user but am super excited to see where I will be able to take my business with this tool. Pros I love that this tool can grow with my business either by volume or variety of the need of the customer. It is nonintrusive especially in the mobile experience which is so important. Cons My score of the likelihood of recommending is lower only because I am having trouble embedding the snippet. I really think it is my site, but I have to doublecheck it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2019 Hello Fonda! Thank you so much for your review. We appreciate that you see the value and look forward to where our product is headed in the future as well!. We would love to help you get the code on your website quickly.... could you please submit a ticket at Support@Birdseed.io? We should be able to explain or show how to do it really quickly! NL Nicole L. Director Sporting Goods ### "Good Start To Cover What We Need" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2019 The overall experience is good and no negative comment at the point of writing Pros 1) Constantly improving app 2) Simple and easy to use 3) It is a Swiss Army tool for our business 4) It is on par with Intercom Cons 1) To have more integration for the calendar feature not just Google Calendar 2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2019 Thank you Nicole!! We really appreciate the review of BirdSeed. We know we aren't perfect.. but improving and trying to add value every day :) Thanks for the review and for taking time out of your day to write your review.! We will make it easier to integrate with email marketing systems in the near future! Shane S. Branch Coordinator Real Estate ### "Weird Name, Great Software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 10, 2019 Pros Everyone's familiar with Intercom, some people know about the other services that are common (Olark, Gist, etc.) but Birdseed should be at the top of your stack for website support programs. It isn't just a chat, it has integrated newsletter signups, call requests, knowledge base, videos, so many features and integrations. If it isn't in this suite you probably don't even need it. Cons It doesn't have a steep learning curve but it does take a minute to try to figure everything out. Typical though when a service has so many features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2019 Thank you so much for your review, Shane! We really appreciate that you would consider us along with all of the other quality products out there. You are so right that we are trying to cater to many different types of visitors with our product! Hope to continue to add value to your website visitor engagement and we have some great new features coming! Cherlyn C. Heartbreak Whisperer Professional Training & Coaching ### "So many little engagement widgets in one thing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2019 Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs. Pros I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic. Cons Really, there's nothing to dislike about it. I am impressed and pleased with the tool. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) I didn't like that tawk.to had their branding on the chatbox and was looking for a replacement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 30, 2019 Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts! [View all Reviews](https://www.capterra.com/p/161106/BirdSeed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.