# BirdSeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BirdSeed the right Live Chat solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161106/BirdSeed/reviews --- BirdSeed 4.7 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BirdSeed Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cherlyn C. Heartbreak Whisperer Professional Training & Coaching Used the software for: Less than 6 months ### "So many little engagement widgets in one thing!" August 29, 2019 5.0 Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs. Pros I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic. Cons Really, there's nothing to dislike about it. I am impressed and pleased with the tool. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) I didn't like that tawk.to had their branding on the chatbox and was looking for a replacement. Review Source Response from BirdSeed August 30, 2019 Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts! Dustin D. Director of UX development, social media and SEO/SEM Marketing and Advertising Used the software for: Less than 6 months ### "What a great sales/support tool for your site" August 16, 2019 5.0 Easy to setup and install on your website. So far it has been a cool addition to my website. Pros Love the knowledge base and video features. The tool does a great job of giving you a support dashboard/chat bubble for your site. Cons Wish it had more native integrations with other applications. It does have Zapier ($$$) which helps, but it is still limiting. Switched from [Gist](https://www.capterra.com/p/188710/Gist/) I haven’t switched completely, gist is great, using birdseed as an additional tool to help warm leads up before contacting them. Review Source Response from BirdSeed August 19, 2019 Thank you SO much Dustin!! Reviews like this mean the world to us! We will continue to hopefully add additional lead conversion value in the future. VR Verified Reviewer The Spiritual Love Healer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nice all in one platform!" July 23, 2019 3.0 Pros I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers. Cons It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox. Review Source Response from BirdSeed July 24, 2019 Thank you so much for your review! We are in the process of making substantial updates to our live chat tool and would love it if you check it out in about 10 days. Regarding notifications for the chats and getting notified in Slack, I would be happy to help you get those setup in minutes! You also are able to add in FB Messenger and I can show you how to do that as well. If you could open a ticket by emailing Support@birdseed.io, we will get those sorted out for you very quickly! ME Matthew E. Founder Information Technology and Services Used the software for: 1-2 years ### "Keep potential and current clients engaged and up to date - even if you're unavailable." August 31, 2022 5.0 Pros Normal chatbots are very basic, offering simple back and forth text discussions. BirdSeed expands on this, offering a large selection of ways to connect with customers, cut down on admin tasks and provide specific call to actions. I have used Birdseed to allow potential clents to schedule meetings without going back and forth over email or chat, and provided an FAQ system where users can find answers to common questions themselves. I have also displayed a latest video on the app which got a number of positive comments. I don't use BirdSeed to its full potential, but only using a few of the features it offers saves a large amount of time (and I believe gives more satisfied customers). While I'm using the paid offering, the free solution is suitable for many businesses and is far more feature rich then alternatives. I found BirdSeed easy to set up and maintain. Cons In the past there were a few instances where the widget seemed slow to load, but this hasn't been an issue for some time (8 months plus). Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing BirdSeed The range of what BirdSeed offered. Review Source Cristian M. Founder Management Consulting Used the software for: 1-2 years ### "If you hate bots and want a simple tool for Leads, this is it." February 16, 2022 5.0 Overall is a great tool. I like it and it works. Would be better to have a ground integration with different CRMs out there. Also will be great to have more native tools like Whatsapp and Messenger. By all means, it works fine and specially if you hate bots like me. Pros I love the granularity of having 12+ tools under the same roof. The UX inside and for the customer, are great an needs to mention. Is simple, and deployment is awesomely fast. Cons I like the app to work on autopilot. The Chat can work better in iOS app when someone ring the bell. I say it needs more work in integrations, not zapier i mean. Specially to CRMs like Keap that can send automatic e-mails in case of an emergency. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Love this App" February 18, 2020 5.0 Overall I have had a great experience with increase customer time on my sites, better engagement and much more professional looking layout in a easy to find tool. Pros This app can do so many things and is all inside the popup. Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email. It offers more that I have not used as of yet. Cons Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive. Review Source Response from BirdSeed February 19, 2020 Hello There~ Thank you SO much for the review. We have really worked hard to create a product that is easy to use and valuable for engaging more of your website visitors. Really appreciate you taking the time to write the review and the kind words! We will continue to build a more trusted and feature-rich product! Craige Hardel -. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Perfect agent for small businesses" August 26, 2019 4.0 It's a good tool and filled a lot of holes in our marketing. Especially the livechat and call request I do recommend if you want something you can use right away and know what you want Pros Birdseed saved me a lot of time and energy when interfacing with my clients and potential ones too. It's features are actually unique compared to what's on the market The tools are well thought out and covers a lot of use cases you would combine in several other applications Cons Integrations are still missing and can be optimized a bit. They have zapier but it's a bit slow. Not enough native integrations. It would nice if they have a few like slack and autoresponders Reason for choosing BirdSeed It has more features right from the box. Even the free plan is way better and not too restrictive and it's affordable Review Source Response from BirdSeed August 27, 2019 Hello Craige!! Thank you so much for your review. We appreciate that you find our offering unique as that is exactly why we built something we felt was different and needed.. we also wanted something that would work for all businesses looking to better engage website visitors and allow them to "take their next right step" in the process of becoming an excited customer! We are still working on ways to improve the integration process as we know that easily connecting to other products is very important for businesses to complete the loop of responding to their leads. Thank again! Shane S. Branch Coordinator Real Estate Used the software for: Less than 6 months ### "Weird Name, Great Software!" September 10, 2019 4.0 Pros Everyone's familiar with Intercom, some people know about the other services that are common (Olark, Gist, etc.) but Birdseed should be at the top of your stack for website support programs. It isn't just a chat, it has integrated newsletter signups, call requests, knowledge base, videos, so many features and integrations. If it isn't in this suite you probably don't even need it. Cons It doesn't have a steep learning curve but it does take a minute to try to figure everything out. Typical though when a service has so many features. Review Source Response from BirdSeed September 11, 2019 Thank you so much for your review, Shane! We really appreciate that you would consider us along with all of the other quality products out there. You are so right that we are trying to cater to many different types of visitors with our product! Hope to continue to add value to your website visitor engagement and we have some great new features coming! Leonardo W. Founder Internet Used the software for: Less than 6 months ### "Interact Easily with your Prospects and Boost your LeadGen" August 20, 2019 5.0 Pros We are testing this app with one of our sites, and it's working like a charm. We started the test about 3 months ago, and I saw an increase of 38% in lead gen, since we can engage with our customers at breakneck speed. This app allows us to use videos, pro-active actions, even have a FAQ within the widget. It's a total of 12 tools and you can enable/disable depending on your use case. It's a very good tool for lead gen, and quite unique. They have a very good free plan, so go ahead and test it! Cons It's an awesome app, can't say I found something that bother us. Review Source Response from BirdSeed August 21, 2019 I can't thank you enough for this review!! It means a great deal when someone has spent time with our app to see the value experienced when combining our tools to work together to increase lead generation! We have even more in the works and doing everything we can to get better every day! Thank you again! NL Nicole L. Director Sporting Goods Used the software for: 1-2 years ### "Good Start To Cover What We Need" September 12, 2019 5.0 The overall experience is good and no negative comment at the point of writing Pros 1) Constantly improving app 2) Simple and easy to use 3) It is a Swiss Army tool for our business 4) It is on par with Intercom Cons 1) To have more integration for the calendar feature not just Google Calendar 2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc Review Source Response from BirdSeed September 13, 2019 Thank you Nicole!! We really appreciate the review of BirdSeed. We know we aren't perfect.. but improving and trying to add value every day :) Thanks for the review and for taking time out of your day to write your review.! We will make it easier to integrate with email marketing systems in the near future! Rithvik P. Chief Executive Officer Research Used the software for: Less than 6 months ### "Truely amazing tool for lead capturing and knowledge base" May 29, 2019 5.0 Collecting leads have become easy after installing birdseed on my site. Popup were annoying my users but now with birdseed changed everything. Pros Having 12 tools in one app is just great. Right lead generation to knowledge base everything is present in one app and integrating it to my site was just so easy it just took 2 mins to add birdseed to my site. All you need is to paste the java script code into the site. You can later add or delete the tools in the birdseed dashboard. Setting up the tools is also easy which can be done is few clicks. I never had problems with birdseed or faced any bugs it the platform till date. This is a very good software for capturing leads. The best part is it is free forever. Until you need advanced features. The free plan is sufficient for most the small business owners . Cons Right now I can't point out any cons in the platform they have given everything for free which is just amazing. Review Source Response from BirdSeed May 30, 2019 Thank you so much!! We really appreciate the kind words and glad that we are able to add value! JM Janeris M. owner Photography Used the software for: 6-12 months ### "Birdseed is great all around" March 17, 2020 5.0 Anytime I have an issue, their support online and on facebook answers right away. They help roll out new features as requested. Pros I really like the ease when setting it up. I like the ability for my clients to reach me easily and quickly. Cons I don't see anything I don't like. If I ever need something, they try to roll out specific features quickly Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) I had lifetime access opportunity Review Source Response from BirdSeed March 19, 2020 Janeris, Thank you SO much for the review!!! We really, really appreciate it and we have some powerful updates coming very soon! Esther G. Business Owner Photography Used the software for: Less than 6 months ### "Great for Customer Service" July 18, 2019 5.0 I am able to have a HELP section on my website that is very easy for clients to find and get their questions answered Pros I love their FAQ features. I can put those directly on my homepage under the question mark and clients can easily reference what they need. Cons There are still some bugs they are working on. It is a great platform, so I trust that they will be fixed soon, but bugs are still annoying at times. I trust that the platform will mature as they continue to grow. :) Review Source Response from BirdSeed July 22, 2019 Esther, Thank you so much for this review!! We will continue to improve every aspect of our product in the coming months and hope you are able to make use of these enhancements! CW Carol W. President Management Consulting Used the software for: 1-2 years ### "I wrote a harsh review -- and now my tail is between my legs because it was ME that was the problem!" February 8, 2021 5.0 Overall, it's a good app Pros Most: the commitment to the customer experience of the founder Next up: the options for engagement with website visitors Cons I was confused when I first installed it as a fairly new app -- parts weren't working -- now this was a LONG time ago and when I left it for a while to become more mature, I went in with the same attitude. Unfortunately, it was I who was the problem. \[SENSITIVE CONTENT HIDDEN\] walked me through my "issues" and now it's working as I expected. Review Source Response from BirdSeed February 8, 2021 Carol, I can't tell you how much we appreciate this updated review! I hope that we can continue to show ways to help with finding new ways to engage your website visitors. If you run into anything else, we are here for you! Retno W. English Teacher Architecture & Planning Used the software for: Less than 6 months ### "Tools to Increase Site Visitors Engagement " August 19, 2019 4.0 Pros Birdseed gives users many tools to increase visitor engagement. But the ones that I like most are the feedback, contact form, and email capture tools. Cons Choosing which tools are the best for your site requires trial and error. Review Source Response from BirdSeed September 11, 2019 Hello Retno! Thank you so much for your review of BirdSeed. We really appreciate that you took the time to write about your experience thus far. We realize that one of the things we need to improve upon greatly is explaining all of the different way to make sure of our product since there are so many options. You will find that we will greatly improve customer education in the near future! Thanks again! VR Verified Reviewer Advisor Management Consulting Used the software for: I used a free trial ### "Use for consulting blog" June 5, 2019 4.0 I stopped to the setup because of the confusion. Pros The variety of the tools available to use within birdseed ecosystem. Cons The setup confusion. It is not that easy to setup the product. Review Source Response from BirdSeed June 8, 2019 Hello, and thank you so much for your review! We are sorry you had an issue setting up your account. If you could please an email to Support@BirdSeed.io, we should be able to respond to your ticket quickly and help get everything setup for you quickly! I really apologize for the start of using our product, but hope to make-up for it quickly! AF Alessandro F. CEO Computer Software Used the software for: 6-12 months ### "Excellent tool for engaging site visitors" August 2, 2022 5.0 I didn't really like the price change in the last year Pros Many tools integrated in one software, simple to use. Cons All functionality works fine. We had no problems with the software Switched from [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Better functionality for user engagement Review Source FC Fonda C. Podcaster Professional Training & Coaching Used the software for: Less than 6 months ### "Wow...there are several tools in one" October 15, 2019 5.0 I am not a long time user but am super excited to see where I will be able to take my business with this tool. Pros I love that this tool can grow with my business either by volume or variety of the need of the customer. It is nonintrusive especially in the mobile experience which is so important. Cons My score of the likelihood of recommending is lower only because I am having trouble embedding the snippet. I really think it is my site, but I have to doublecheck it. Review Source Response from BirdSeed October 16, 2019 Hello Fonda! Thank you so much for your review. We appreciate that you see the value and look forward to where our product is headed in the future as well!. We would love to help you get the code on your website quickly.... could you please submit a ticket at Support@Birdseed.io? We should be able to explain or show how to do it really quickly! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.