CrowdControlHQ

4 / 5 6 reviews

Who Uses This Software?

CrowdControlHQ is ideally suited to large and medium size enterprises.


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CrowdControlHQ
  • crowdcontrolhq.com
  • Founded 2009
  • United Kingdom

About CrowdControlHQ

CrowdControlHQ is an award winning Social Media Management, Risk & Compliance software platform for enterprise. Manage social media marketing, customer service and community engagement initiatives on a single platform that is built for team collaboration. Our "Crowd" features provide social media publishing, engagement, listening and analytics capabilities. Our "Control" features ensure your social content meets industry regulations and abides by corporate governance to protect your reputation.


CrowdControlHQ Features

  • Analytics
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

CrowdControlHQ Reviews Recently Reviewed!

I have utilised CCHQ for a few months and find it super easy for myself and my team to use.

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When CCHQ was introduced to our company, we were not sure what the programme could do for us, however once the team were trained (Via the CCHQ training video), we were ready to start posting. We operate in many different boroughs and locations across the UK. It helps that we can have multiple users managing content for their own areas/boroughs, and are able to select multiple social media accounts to post content across.

Cons: When uploading images, you are unable to alter the image once uploaded (to change from vertical to horizontal or vice versa) and once posts are validated, you cannot edit them. It would be nice to have a functionality to edit validated posts. Also an App would assist when it comes to validating posts. At present one receives email notifications when posts are ready to be validated, however if one had an App on their mobile which provides notifications that would be easier to manage if one was not in the office at their PC.

Vendor Response

by CrowdControlHQ on October 13, 2017

Thank you Alexa ¿ So nice to hear how you are using the CrowdControlHQ platform to successfully manage your multiple social media accounts with multiple users across multiple locations. Your feedback is extremely valuable and we welcome that. Our development team are working hard to constantly improve the software so watch this space for upcoming feature enhancements!

Brilliant team to work with but some features that are needed are not possible

Jun 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to use and allows me to manage numerous accounts in one place in order to keep an eye on what is being posted and prevent anything going out that shouldn't

Cons: Doesn't allow many features such as Facebook Carousels and Twitter polls which are commonly used throughout our strategy

Vendor Response

by CrowdControlHQ on June 06, 2017

Thanks Alice for reviewing CrowdControlHQ. Great to hear you find it simple to use and valuable for managing numerous accounts in one place. Your comments about Facebook Carousels and Twitter polls has been shared with the product team ¿

Excellent product, easy to use and great staff!

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is laid out is a usable way. The features are up to date with the Social Media APIs. The support with the software is extraordinary - the staff are very helpful.

Overall: We have the added security for our social media channels.
The admin area was the area that needed the most work when I first started using the software. However after constructive work with CCHQ the software is now changing its admin area.

Vendor Response

by CrowdControlHQ on June 06, 2017

Thanks Steven for reviewing the CrowdControlHQ software platform. It's great to hear your feedback, really appreciated. Also good to hear you are using the new Admin area ¿

simple but sometimes runs slow

Jun 01, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: you can post on multiple channels and good highlighting characters easy to login, good for seeing scheduled posts

Cons: sometimes slow and hard from mobile phone , scheduled posts sometime take a long time to load to, apart from running slow it seems ok

Vendor Response

by CrowdControlHQ on June 02, 2017

Hi Laura, thanks for reviewing the CrowdControlHQ platform ¿ really nice to get your feedback. Sorry to hear the software is sometimes slow. We have released some updates recently aimed at improving the overall speed and will be releasing additional improvements over next few months, so watch this space!

Great experience

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Crowd Control for just over a year and have found it be a fantastic tool to manage all our social media in one secure place. The useful analytics function gives us the ability to breaks down all of our content across the group for fantastic insight and means we can find out what is working best for us.

The validation tool has been vital for us and has ensured that we can always stay in control and provide feedback to users on their content. We have also received continuous quality support from our account manager.

Vendor Response

by CrowdControlHQ on April 19, 2017

Thank you for such a positive review of the software Laura. Always nice to see a satisfied user :)

Great customer support

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: On the whole I'm happy using CCHQ. New features are regularly introduced, feedback is taken on board to make improvements and I find the software is constantly evolving and improving.

Vendor Response

by CrowdControlHQ on April 18, 2017

Thank you for the review Tanya. Fantastic to see you rate our Customer Support so highly! Its always nice to hear that it is appreciated :)