Veriato

Cerebral


4.5 / 5
73 reviews

Who Uses This Software?

Any organization looking to detect employee fraud or data theft. Veriato 360 is also used to solve for productivity issues.


Average Ratings

73 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Veriato
  • www.veriato.com/products/veriato-360
  • Founded 1998
  • United States

About Cerebral

Veriato Employee Monitoring and User Behavior Analytics software provides unmatched visibility into the online and communications activity of your employees and contractors. Cerebral (previously Veriato 360) is the system of record, presenting detailed, accurate, and actionable data for use in incident response, high-risk insider monitoring, and productivity reporting. Cerebral can be deployed On-prem, in the Cloud or through an MSP provider.


Cerebral Features

  • Activity Monitoring
  • Browsing History
  • Email Monitoring
  • Keystroke Recording
  • Productivity Analysis
  • Remote Control
  • Screen Activity Recording
  • Time & Attendance
  • Time Tracking
  • Activity Log
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Device Management
  • Encryption
  • Signature Matching
  • Web Threat Management
  • Whitelisting / Blacklisting
  • Association Discovery
  • Compliance Tracking
  • File Storage
  • Forecasting
  • Multivariate Analysis
  • Regression Analysis
  • Statistical Process Control
  • Statistical Simulation
  • Survival Analysis
  • Time Series

Cerebral Reviews Recently Reviewed!


Good comprehensive monitoring

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Veriato 360 can capture just about any information you can think of from user sessions - web sites visited, emails, instant messages and chat, files transferred and printed, keystrokes, and screen shots, and network data summaries.

- It is easy enough to navigate, even if you don't use the system that often.

- It can export data to spreadsheets, text, html, and xml files for further analysis.

- It can block selected web sites.

- Captures all monitors in screen shots

- Client systems can buffer up data for weeks while they are out of contact with the server (or when the server is down), e.g. remote laptops and systems that only connect by VPN once in a while.

- Operation is generally invisible to users if you want it to be stealthy.

- Tech support is helpful.

- Users can be created to allow limited access to browse the collected data, for example to let managers review their assigned employees.

Cons: It takes a fair amount of effort to keep the system working.

- Frequent client recorder updates are required to keep pace with web browser updates. When browser updates get ahead of the corresponding Veriato updates, web site recording stops.

- Updates are often trapped by anti virus software like Windows Defender until IT staff updates the exclusion lists and deploys them (e.g. by group policy). We have to do that ourselves.

- The system sometimes fails to start all the services required to collect data from the client systems, and getting it working again may take fiddling with service start delays and calls to tech support. At least the client systems buffer a lot and tech support is reasonably responsive. I have to periodically check that the system is working.

- The amount of history you can record is limited by what fits in a SQL Server Express database (10G; screens shots are stored as separate files) unless you have or buy a SQL Server license.

- Sometimes the recorder drastically affects client programs. We have had to disable email recording on only one or two systems where Thunderbird suddenly became unusably slow. On dozens of other systems it works fine - go figure. We had one conflict with a camera application that had to be resolved by sending a camera and software to Veriato so they could observe the problem and develop a fix.

- No Linux support. Microsoft's Windows 10 updates have been so unreliable this year that I'd love to switch, but I need recording...

Overall: While the initial motivation for installing this system was to get evidence of an employee exfiltrating company data, we use it most often to ensure that people are being productive and not doing unauthorized things.

We had a ransomware infection incident a couple years ago, and Veriato 360 captured the source of the user action that started it, recording his opening of a junk email and clicking through two subsequent warnings before launching the infected attachment. That information was priceless.

As an software developer of internal applications, I have also used it to investigate bug reports from users. On a couple of occasions, users swore they did something one way but the screen shots and keystroke logs said otherwise. Objective evidence has saved me a lot of time fixing something that wasn't broken.

As I described in my "like least" list, the recorder sometimes stops getting web site data. By recording multiple data streams, you can get what you need even if some data is not available (e.g., if web site recording is not present, window titles will probably let you find what you are looking for, and screen shots show what the user saw; if "Online Searches" data is not recorded, keystrokes into the browser can provide the data).

There are tons of features that I have not used. It can send alerts on keywords detected in the data. It can display graphs of usage sliced in different ways. There is a recorder for Mac. I can't comment on how well they work.

Very useful product that saved our small business money in the long run

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software wasn't picked up by the virus protection software, and we were able to monitor the activity from a separate computer rather than having to go to the computer being monitored to view the activity. There was a report that gave the total amount of internet usage per day and broke it down by the total time on each website which made it quick and easy to get an accurate assessment of the time being spent on non work related internet usage. When the computer being monitored was broken, customer service was helpful and assisted us in moving our license to a new computer.

Cons: I believe we were only able to monitor activity on one browser (Internet Explorer?), which worked fine in our case, but could be an issue if an employee uses multiple browsers.

Overall: We are a small business and we used Workplace Monitor to view the activity of one employee who was suspected of spending a lot of non work related time on the internet while complaining that she was overloaded with work and could not keep up. This software helped us get to the truth which saved us from hiring unnecessary extra staff which would have been a financial hardship for us. It also saved us from paying overtime to an employee for "working through lunch" who was actually sitting at her desk during lunch playing computer games and shopping on Amazon. We do not have a rigid environment and don't prohibit employees from using the internet for personal use, as we realize that is unavoidable in today's world. But sometimes it becomes necessary to determine whether an employee is abusing the privilege and costing the company. It's great to have a solution like Veriato for those times so that we can get concrete evidence rather than accusing someone without 100% certainty.

Great software in a corporate environement

Dec 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software eliminates any question as to what the employee is doing on his/her computer. Since it records the screens, chats, emails, keystrokes typed, websites visited, and network traffic, it's a manager's dream. It even records locally on the hard drive while the devices are off the network. We have uncovered a wide variety of policy violations and crimes by utilizing this software, and the validity of the reports has never been questioned.

Cons: The data files take up quite a bit of space over time and database maintenance is a bit difficult until you get the hang of it. I run about 20 investigations at a time, so getting rid of old data files is critical on smaller servers. Remote and covert installation can be difficult at times, but once it's running, you don't have to do anything except review the results.

Overall: I am extremely happy with this product and the data that it provides, and I would recommend this to anyone in a corporate environment.

Capterra loader

Veriato Recon Review

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very affordable compared to similar products on the market that are quite expensive. The user interface is easy to navigate, and the information provided on potential employee threats is outstanding. I provide training and consulting services related to Insider Threat Programs, and Insider Threat Mitigation (www.insiderthreatdefense.us). I have recommended Veriato Recon and Veriato 360 to my 500+ clients. Many have purchased Veriato products and are quite please with both products.

Cons: I cant find anything I don't like about Veriato products. As part of my consulting for my clients, I review various employee threat detection tools and make recommendations. Veriato products are my # 1 recommendation to my clients.

Overall: Veriato solutions are excellent products for detecting and mitigating employee threats.

It Does The Basics

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For the most part, the software captures what I'm looking for especially the screen captures. I also like the flexibility to see a wide range of data and the various ways I have to view the data captured. The reporting is also an added bonus.

Cons: Recently I've had the most trouble with capturing e-mail and internet browsing. I've also had issues where the software is working one day, and for no known reason, it just stops working requiring me to reinstall the agent. Granted, I'm not running the latest/greatest version of the Server nor client packages, but I still would expect it to be more stable.

Overall: Overall, it's been reliable. I think there's probably work to be done regarding the e-mail and internet browsing capturing.

More than I expected

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we got Veriato 360, we were mostly looking to post incident reporting when people misuse our computers or network. It does that, really well. I was surprised, and find more useful, all the other things it does. It summarizes all things going on in your network in an easy to read and understand way. We use it all the time when we plan our budget. It tells us what programs and websites people use and how much they use them. It really can put in perspective what you should be spending your money on or improving.

Cons: It does not run on enough platforms. They really need an agent of some kind for iphones/android/chrome books.

Overall: Monitoring and securing our Districts network

Was a Great software when it was spectorsoft, terrible now.

Dec 27, 2018
4/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: the features of the software are still there,

In THEORY, the features are great for a networked office, it attempts to work correctly, it logs just about everything.

Cons: sales - excellent they will work a million ways and contact you the same amount of time till you make payment.

software setup - terrible! beyond terrible.

customer support for setup - worse..

Overall: Does NOT work as described.

Described functioning of software is ALL IN THEORY.

I've called to help with setup more than once before I gave up. They take you through a few steps, and tell you what to do for the next few because they are impatient to help through the whole setup. When setup fails you call back and same process. That's happened 4 times before I gave up. 2 year license I still can't get working. -- Each time you call up the tech is VERY KNOWLEDGEABLE (I'll give them that), but they get off the phone once you wake them up from sleep (TWICE it sounded like they just rolled out of bed and were walking through the house, doors closing etc..) and with all that my system is still not working.

After 2017 I decided not to renew because of the setup issues (never worked) and I was convinced again by sales they would help with entire setup, I shouldn't have issues, I'm sorry, etc.. 2018, same problem 4 calls to tech support setup. still not working on ANY system (we have 4 PCs to monitor in our office).

BTW, they have to call you back for support, It hasn't been convenient to continue on to a 5th tech.

We have used the old version spectorsoft for years, hate the new one. be warned.

Veriato 360 Review

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Veriato 360 is easy to set up and the user interfaces are very user-friendly. It records user activities and notifies the administrator when an event has been caught. This is a great employee monitoring software I think every company should have as parts of their security plan.

Cons: One of the issues I have is to access archived screenshots. It seems to only keep the recorded data up to a certain time period. I am also having lots of trouble with built-in anti-malware in the Windows 10. It will report Veriato 360 as a malware every time the monthly update applies.

Veriato brings the truth to light.

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In recent improvements to the software, I have noticed a much more intuitive deployment process. The fine-grained configuration capabilities are a great benefit in that we can really focus in on the context of interest for information gathering, allowing focused review of the employee being monitored by reducing the "noise" of unnecessary data being collected.

Cons: System alerts in the management console are unclear at times, leading to significant time wasted trying to resolve the issue.

Overall: We have been using Veriato for a few years now, having initially invested under its previous name. We have leveraged the tool to investigate suspected employee misuse of resources, with has resulted in both confirmation of suspicions of misuse as well as exoneration for those wrongly accused. I see this as a significant win in that this software pulls back the shroud of uncertainty and exposes the simple truth, enabling management to make decisions based on unbiased factual evidence.

360

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to monitor the day of a user

Cons: 1) no Outlook monitor when you use GSUITE connector.. Big issue!!

2) A/V products constantly delete files even when excluded, not really a 360 issue though they should have a relationship with the top 5 AV vendors to solve this. It is such an issue I may cancel all our accounts with 360 because it is a problem to keep up with the issues.

3) Does not pull Google Hangouts info.. which is a main chat, so no info is analyzed or created.

Overall: Good day monitoring.

Veriato 360

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very feature-rich, excellent support. Alerts based on behavior anomolies, keywords, data movement, malicious program, and many more. Screenshots are viewable for all users. Very robust product.

Cons: Older versions have had recorders fail on us. Not easily deployed remotely.

Overall: I really like the alerts based on behavior anomolies. Something hard to track without consistent user data.

Veriato 360 - an IT Pro Perspective

Dec 19, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is pretty comprehensive in what it captures and is fairly easy to navigate the logs by machine.

Cons: It is difficult to load with existing antivirus or antimalware software. You have to be really on your toes and get everything turned off or your AV will kill off the program and the various files which need to be exceptions. As I recall, I think it loads everything in one folder and you can exclude that folder in your AV. At first, I thought you had to put each individual file into the exception list and that was cumbersome. But I chaulk that up to inexperience. My second client which used it went much smoother.

Overall: Two of my clients wanted to monitor internet usage on their front desk (dental offices) in particular. We had used a SpectreSoft product to monitor usage prior to that and this was the successor product. In many ways I liked the Spectre program better but it was not centrally managed and it was much more expensive per PC.

User and Admin Friendly

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we spend less time training first time users because it is easy to use as well as easy to maintain.

Cons: I wish it is easier to use with office 365 so we can collaborate it with the software

Overall: Our business uses it daily to measure employee productivity as well as making sure no attorney client privilege is broken.

Features and functionality that you didn't even know you wanted!

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I like most about Veriato is the comprehensive features included. When reviewing a software for remotely monitoring our users, we had in mind that we only wanted to have a record of files that they were accessing or copying. In our first demo of Veriato, we were surprised to see the "DVR-like" functionality of being to watch a user's activity every step of the way from opening a share, copying a file, sending messages, attaching that file, etc. The fact that it records all of these screenshots and keeps such a small footprint is great.

Cons: The initial installation and setup was a bit of a challenge. We needed our Veriato server to be accessible publicly for external clients and also had to take some extra time to make sure our Antivirus did not interfere with the client software.

Overall: Overall Veriato Recon has offered us more capability than we even knew existed at the outset of the project. It fulfills our requirement of keeping confidential data secure.

Veriato 360 does what it promises, but isn't cheap and takes time to learn

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Captures everything, so we have a very comprehensive log of what's been done on any of our PCs

Cons: It's not terribly user friendly. The interface takes a lot of getting used to and practice to navigate.

Overall: We have prevented employee theft and been able to find wasted time.

Great product, exceeded expectations, already recommended to another local gov agency

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It did exactly what we were hoping for in that it captured screen shots. What we thought was a 1 person problem was more prevalent.

Cons: After an update, we had to re-install the client software and fix. This prompted a call to support to fix the licensing. The issue exposed the software to the crew using the target PC's.

Overall: We got the referral from another local Town government who was having a similar problem. They had indicated that once they were able to confirm what was going on, the problem immediately stopped on Town owned PC's. Our overall experience with Veriato 360 was very good and solved the immediate problem we had and we will continue to use.

IT Director

Dec 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It does capture what need to satisfy our compliance needs

Cons: Hard to setup and get configured. Requires a lot of maintenance to maintain.

Overall: Being a legal environment we need to have full PCI compliance for our various clients. Cariat0 360 allows us to check the box for this need

Longtime user

Dec 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like what it can do and the information it can collect.

Cons: network version is a resource hog on the server and difficult to create exceptions for our managed antivirus software (Webroot)

Overall: Has been good for pinpointing my client's employees non compliant pc use.

A superb product for vigilant management staff

Jan 21, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and the ability to provide our clients with portal access. For most users the simple functions of the software are easily reachable and the data is displayed in a manner that is intuitive and understood without high-level I.T knowledge. Once the software is deployed the management console is easy to use and low-impact.

Cons: Initial setup can be tedious in regards to getting all of the recorders deployed. We've used this multiple times and each time there has been some sort of complication that makes the wizard impossible to use for a complete deployement. (WMI and the like.) Luckily there are work-arounds and when you work with the support they are eager to assist and resolve any issues you run into.

Overall: We are a MSP and provide this solution to multiple of our clients. All of them (after the initial deployment) are very happy with the results and the data it provides to increase productivity and audit their daily operations.

Quality Product that does exactly what is advertised

Aug 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once setup it is easy for HR to review the items they want without assistance. Program does not affect the performance of the clients being monitored. Technical support is fantastic when an issue does arise.

Cons: Getting clients configured the first time for the program can be frustrating. Getting Veriato 360 to work with AVG can be difficult. Difficulty pushing updates to computers not directly tied to domain; therefore, not always advantageous to have the latest updates.

Overall: An ability to easily and unobtrusively monitor the actions of employees. Also, an easier means to block sites that we do not want frequented by our employees.

Veriato 360

Jan 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is the perfect solution for a testing center. We can very easily determine if a student deviated from their testing requirements and did not follow instructions. With the reports from Veriato 360 we are able to prove our case when a professor is in need of documentation.

Cons: It is a little hard to configure and does require some IT expertise.

Overall: We use the product in our testing center for the University. We are able to document aberrant behavior that violates University guidelines. We have used the documentation and reports from the system to base major University decisions regarding expulsion of students from academic programs.

Capterra loader

Veriato

Jan 06, 2019
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Best software for monitoring PCs

You can get a clear picture of exactly what your employees are doing on their PCs

Cons: Not so easy to deploy

Antivirus eats up the software.

you need to keep the software up to date.

Great for Security and establishing Trends

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful and easy to install. It takes sometime to get up to speed on all of the functions of the software

Cons: Updates can be technical and time consuming

Overall: Great at establishing Trends with Employees

4 years and counting.

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It captures everything. It's not super fancy in Regards to the future but it's functional and clean. The software has a lot of possibility depending on the users you need to record.

Cons: The installation can be difficult on the client side due to antivirus and and the complexity of the software. The recorders also need frequent updating which requires a reboot of the workstations.

Overall: I have owned it for About four years now. Although there are some frustrations in regards to updates and frequent recorder versions. I would continue to on the software and do.

A solid solution that supports employee investigations

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well designed. Excellent user interface. No issues with setting up and getting running.

Cons: Ideally I would like monitoring enabled by default on all workstations and for the software to allow me query them.

When a demand arises, I can only monitor from deployment onwards and not historically.

I only have very few demands per year so justifying mass deployment to all workstations does not make financial sense.

Overall: We don't need to correlated different logs and provide an incomplete picture. Veriato 360 provides detailed information to support HR initiated user investigations.

Great features, painful to use

Jan 16, 2019
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is loaded with a lot of features , On-Premise solves my concern with data security.

Cons: It is painful to use, have to dig through tons of reports to get what you need. GUI not user-friendly and not intuitive at all. Installing on clients over network is a hit or miss and pretty much requires you to cross your fingers.

Overall: The features presented by Veriato are great but some work and some don't at random. Be ready to go through a painful process. I loved the idea of installing clients over network for after hours but found that a large percentage fail or worse, completely mess the OS on the machines. I had this happen on the laptop of a Director for the company... not the greatest of times. Now I'm afraid to install the clients on machines.

Another issue is licensing, you cannot change a computer name without having to re-install the client, this uses yet another license. You cannot reclaim licenses yourself, you actually have to call in their support and given them the specific names for the licenses you want to reclaim, Painful.

If they worked these and more issues, the premise of the software is great. I hope that they work out all these issues out to have a product that lives to its full potential.

I do want to point out that I use On-premise instead of their online offering, maybe their cloud service has less issues.

Nice idea, a little hard to use, but useful when needing to monitor problem employees.

Dec 18, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Can see screen shots every 30 seconds as well as key strokes.

Cons: Entirely too difficult to get to the display areas to review the data. Completely derails the the program when a system update takes place. So, when you have multiple computers that need to get reconfigured after an update, it's extremely difficult to make that happen.

Overall: Overall, good. Recommending to friends or whatever, it would depend on the group they need to use it on. Not user friendly if you aren't tech savy. Wish you guys offered a tool for parents to use on childrens devices. One that was affordable.

Simple and easy touse

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use for our employees, easy to gain reports

Cons: not flexible, but perfect for what we need it for.

Able to monitor all employee activities, review actions performed and perform audits.

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One centrally monitored place to view all actives either on an individual or get reports on general activities of all employees.

Cons: Setup takes some time to tweek things right, but once configured its very reliable.

Overall: We were concerned about activities of users possibly steeling company documents or deleting things without approval. Now we can see and most importantly prove if an employee downloads files to a flash drive, copies large amounts of data at one time and see exactly what was done.

Veriato 360

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Lots of features to collect data. Ability to manage storage for recordings.

Light weight agent application. Fast performance

Cons: Conflicts with ESET AV. Hard to re-deploy all agents if the Veriato server got out of service

Good but lacking in some aspects

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The summary feature is fantastic for an overview of the user activities and then zooming down at a user makes finding the needed info a breeze.

Cons: The subscription model was added after we purchased a licensed version. It created a lot of frustration in our IT department.

Overall: It's great to use when a user does not want to share some info or train other users when they are let go. Looking back at their activity makes it easier for us to create procedures on how the job is properly done.

Must have tool for any business

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stealth, easy to deploy and comprehensive.

Cons: Nothing, was great software, we absolutely love it

Overall: We had many thoughts about what time the staff was spending on certain items and were able to confirm those assumptions.

Veriato360

Jan 04, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ability to monitor by business activities closely. Also is excellent when trying to recreate software errors and share them with the developer. Having the ability to show the customer support rep for a software we are having problems with the error as it occurred, step by step, is invaluable and saves times trying to recreate the error.

Cons: Delay in be able to view. I sometimes have to wait an hour to see what was done on a workstation. A more "real-time" experience would be helpful.

Overall: Software issues with our EMR. Being able to see where staff is making their errors and focus training on those areas. And of course, monitoring security and safety of my business, including monitoring for sharing of proprietary info and embezzlement.

Not Just Straightforwad

Dec 18, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It looks have tremendous capabilities with some great information collection tools. With this comes complexity and installation/operation is not for the novice.

Cons: Installation and troubleshooting. Excluding from virus protection (Windows 10; have to have subdirectories created before the subdirectory can be excluded..) before installation is complex and the computer we had it loaded on has "black screened" on us twice now. It almost seems to be conflicting with our operating system which as stated is Windows 10 on all of our workstations.

Overall: Monitoring employee activity on our computing/networking resources. We've not gotten much value from the product (see above) mainly because we don't have a full-time IT support person on staff to figure everything out.

Veriato 360 works as required

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The vast feature set is the best part of this software. The granularity in the amount of information you can capture is impressive.

Cons: The configuration. I wish there was some way of automating the whitelisting in different anti-virus softwares. If not set up 100% correct, I find it can consistently get flagged.

Overall: Its been great to use. After the configuration, the operation has been seamless and easy. The interface is intuitive and easy to understand. It captures exactly all of the information we require.

Veriato Recon

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installing Veriato and the agent is straight forward and easy. Being able to capture the user activity on an endpoint during an investigation is vital for an company. Support is easy to get ahold of and is always helpful.

Cons: No cons with the latest version as most issues have been fixed

Excellent solution for employee monitoring

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Application is extremely easy to set up and use. We were up and running in a very short amount of time when compared to other solutions that were evaluated.

Cons: We really didn't find any major issues with the application.

Capterra loader

Gets the job done!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very well priced

Small footprint on our servers

Works very well

Cons: Requires a lot of work to get set up

Support can take a while at times

Overall: Overall I am satisfied with out use of Veriato software. I would recommend its uses in most environments.

Employee Monitoring

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Perfect for checking up on any and all activity on a computer system.

Cons: Lots of options makes it a little difficult to understand what best for my needs.

Overall: Monitoring helped us review employee performance, and activity issues.

Capterra loader

Veriato collects everything

Jan 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to setup and the amount of data that is collected. Easy to go back and see what has been collected. All the reports are really nice as well.

Cons: Adding and removing accounts, to redeploy lic you have to remove them all. Then re add them.

Overall: The software is great, if you have any question about what an employee is doing with there time and sensitive data you know it all.

Great Software

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Veriato 360 is easy to use and is very affordable.

Cons: Product can end up using significant disk space so you have to plan your deployment carefully. This isn't really a gripe, but is the only con I could think of.

Great Product to assure employees are working on the rigth stuff

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to record the screen and have forensic evidence of what happened on the PC. If we have any issues with telecommuters not being productive we can see what is going on and discuss the reality with the team member. There is no lying out of the proof this provides.

Cons: The product does use a lot of resources on the server, but that is expected for what we are getting.

Overall: I love the product and would recommend it to any business owner, especially when you allow you staff to telecommute.

Veriato is OK but its like a game of cat and mouse

Dec 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is rather transparent to the users unless they are really trying to find it. Screenshots are nice, and the amount of data points veriato claims they can monitor is impressive.

Cons: Many of the data types were not accurately recorded. For example, with google chrome always updating, the recorders from V360 cannot reliable capture all of the web events.

The installation includes SQL Server Express, which is limited to 9.6 GB - requiring the users to provide their own MSSQL Server license to store more data without having to export old data first. There should be an option to use other databases.

Overall: V360 V9 is a nice improvement over V8 but the management console in V9 crashes too often, and is rather finnacky, and lacks advanced options - however overall it is easier to use - especially since they switched to port 443. Support is good if you can get a hold of them - they can be slow to call or email back.

Capterra loader

Great Tool, a little tricky to use

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i love the fact that you can monitor acitivty. I have caught 2 associated doing nepherious activities, leading to their dismissal. i woudl have otherwise not been able to.

Cons: They upgraded their software about 3 years ago to the cloud. its much slopwer and the dashboard is a bit more confusing.

Overall: This is a reaction ary tool for me at this time. While i believe i can get reports that will show daily activities, i am more interested in using first as a deterent to bad behanvior, and then as a way to figure out, if there is a problem, who is doign what, etc.

Veriato 360

Jan 04, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to deploy recorder and create manual installation for remote computers. Easy layout for finding information.

Cons: 1) Recorders most of the times cause compatibility issues with few machines. And it is random same recorder working for one machine and not for other. Hard to troubleshoot the issues sometimes.

2) Recently one recorder update wreck the Windows boot. After installing Windows not able to boot and even not able to repair itself.

3) Never get an email for the new exclusions if it is there with the release of new recorders.

Overall: Overall experience with Veriato is mixed. It get problematic when recorder have compatibility issues. Most of the time Outlook have issues.

Review

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to deploy, setup and use. The video capture was very helpful

Cons: There were not any, got the job done and results delivered

Overall: Very easy to deploy and use

Overview

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Meet the needs to monitor suspect employees

Cons: There is nothing worth noting at this time.

Overall: Monitoring to see what the front desk person was doing during the day

Capterra loader

A great Solution Tool

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to identify areas where we could improve work productivity by restricting access to websites that were not work necessary.

Cons: I had to get outside tech help for initial set-up.

Overall: The biggest challenge I had was to learn our office assistant's efficiency based on time spent on her personal agendas.

Employee Monitoring

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product gives fantastic and easily browsable screen shots. Very easy to see what an employee is doing all day.

Cons: I find the reporting could be better. I cannot get a proper report on Internet activity.

Excellent product, excellent support.

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Top-notch product. Easy to navigate high-level user information and easy to deep dive. Support is also quick to respond and solutions are on point.

Cons: As we rotate computers through their lifecycle, the host names change. This software, after all licenses are assigned to host names, cannot reassign a license to a computer with a different host name without calling support for a license reclaim.

Every day Veriato

Dec 18, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is very, very, very thorough. Maybe it captures even a little too much data. Good for checking up on emails communicated to people outside of our network and good for seeing what sites an individual visits and how frequently.

Cons: This software makes it difficult to use a particular file to store passwords in, as it sees those items too! Many times the product has not recorded any data because it was waiting for an update to be done.

Overall: Overall it is a good product, relatively easy to use compared to other products we have had. It is mostly reliable except it seems when an update has been waiting to be done that the software fails to record anything. Seems to have improved recently.

Not easy to use and consistently crashes

Dec 26, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

Pros: The idea of what it could do (but never did)

Cons: Cumbersome, not easy to navigate and regularly stopped working.

Overall: Would not use again, was basically a waste of money for us. I tried multiple times to get support, from shortly after we installed to recently. Was more work trying to get this to work than was worth it.

Vendor Response

by Veriato on December 28, 2018

Please allow us the opportunity to fix this for you. Let's connect as soon as possible. Veriato is investing in customers and we want your use to be successful.
Suzette Palmer
Director of Customer Success
spalmer@veriato.com

Perfect for our needs

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installation was very easy. Software very intuitive and easy to work with. Handles all the requirements of business easily.

Cons: Nothing. I have yet to run into anything that I was not happy with.

Overall: Our purchase was very easy, the installation was very easy and operation has been great so far

Capterra loader

An Unfortunate Win & Necessity

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The screenshots and keystroke monitror have been exceptionally valuable for identifying and prosecuting illegal activity.

Cons: The price is a little hefty and the server requirements and resource utilization can run a little higher than I like. It would be nice if we could set everything to update automatically.

Great! Did the job needed and still does!

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it runs silently, and doesnot inhibit computer performance

Cons: Complicated to set up. If you get a new pc, the exact ID must transfer with the PC otherwise you use a seat license.

Overall: We had employees surfing the web and spending up to 41% of there time doing non work related items. This software allowed us to capture that, and to stop it!

Overall Great Product

Aug 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amount of functionality it gives is fantastic, makes it very easy to feel secure about my environment where it is installed

Cons: Setting it up, and learning all of the depth to it takes time. It has so many features that at first it definitely foreboding.

Capterra loader

Great overview of users activity

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of access to view the tremendous amount of data Veriato Captures

Cons: Setting up A/V Exclusions can be a bit of a pain, but it is well document for most all AV solutions.

Overall: I believe this is the best on prem option for user monitoring, just wish they had a cloud hosted version!

Great product

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, user friendly and quick access

Cons: challenge that we cant switch system on fly

Overall: great

Capterra loader

Perfect for small medium business

Jan 04, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is very reliable. We have a dedicated server for Veriato and upgrades are smooth. Support is very fast and effective, they know their product.

Cons: Little hard to configure with all the firewall/antivirus. That's the only thing.

Exceptional

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it's user friendly and works well including many features

Cons: the price is a bit much for most clients but other then that I dont find any issues with it as it just needs a decent fast server and its great

Overall: wonderful normally

VP Of Technology

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to get running and setup. Summary feature is great tool for discovery.

Cons: Subscription model is difficult to work with in some cases and is not ideal in a real world scenario.

Overall: Worked for us for a while but in the end wasn't worth the extra cost and the lifetime value ratio was just off for us overall. After switching to Mac we no longer needed it.

Complete system but unstable when used with other OS

Dec 18, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Plenty of features, very intuitive, customization ready

Cons: Not compatible with newer versions of other OS. For windows is fantastic though.

Almost there - MSP Version

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software does as promised. Data collection is great.

Cons: The interface feels clunky. While I am sure some of this is due to my being new to the product it just does not seem like is organized very well.

Overall: Overall it has been good and I would recommend. I have had two instances so far where it has come in handy. One unfortunately led us to let someone go. The second was probably not what they had in mind but I was able to determine why a user was having PC issues by reviewing the screenshots.

Veriato 360

Dec 19, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Able to monitor users and review activity.

Cons: Software constantly has issues, stops recording, etc. Lately has been causing boot corruption on Windows 10 computers. Email alerts don't work.

Overall: Client is able to review user activity if they suspect inappropriate activity.

New System Never Fully Worked

Jan 04, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When we first bought the software, it worked great and all the features functioned properly. Then the system was modified, and since then it has never worked right.

Cons: No matter how many times we reached out for technical assistance, we could never get the system to function 100%. Basically the only part that functions properly that show us actual activity is the screenshots. The email features in the system don't work.

Excellent Software

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciated the ease of deploying the software, the interface is intuitive and well organized as well.

Cons: It is a bit pricey, but the functionality and what it does outweighs the cost in my opinion. For what it does it seems well worth it.

Have been using Veriato since 2005

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ensures all employees are productive.

Cons: Can be hard to work around local antivirus.

Good product but somewhat quirky when it comes to alerts.

Aug 24, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visibility into user community is eye opening. Solid proactive stance it offers versus internal threats.

Cons: The alerting is not as accurate as I would have hoped. Analytics are almost always false when reporting potential threats based on user reaction.

Not user friendly

Dec 27, 2018
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money

Pros: It was supposed to have a lot of bells and whistles

Cons: Was not easy to use and didn't have the features I was used to and able to easily access

Overall: It was horrible. I always had to use our IT person to deal with them

Vendor Response

by Veriato on December 28, 2018

Crystal,
Veriato is investing in the customers and we would like to help you with your use and install. We also offer MSP services that may better suite your need. Let's connect ASAP so we can make this right for you.
Suzette Palmer
Director of Customer Success
spalmer@veriato.com

Employee monitoring when sensitive business are in place...

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to get at a glance overview of employee activities where management requires complete oversight of employees.

Cons: Installation can be painstakingly complex when you factor in the need to maintain SQL as part of the back-end.

Overall: We evaluated Veriato 360 as part of an ongoing effort to enforce DLP mechanisms. At the end, we decided not to move forward since it had more features/control than we requiredd.

Capterra loader

Great product and great team!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really good interface and usability is outstanding.

Cons: Didn't know about it sooner! This could have saved me a lot of grief had I had known about it last job.

Easy to use

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and intuitive. Package contains all tools needed for a complete audit.

Cons: Lightweight agent.

Ability to capture screenshots and video.

good training session - steve was nice and helpful

Aug 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very robust system that has a lot of functionality. the training was good. would have been nice to have that included in the initial setup

Cons: too complicated to navigate - need to convert to app based system with simple navigation - make it look and function like an iphone