# Avochato Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Avochato Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/161117/Avochato

---

# 

 Avochato Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 5, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Avochato

## What is Avochato?

SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.

## What is Avochato used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 135 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

1%

Starting price

$1

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Avochato?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.avochato.com/&name=Avochato)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Avochato

4.7 (135)

VS.

[4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$1

Usage Based, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (135)

Ease Of Use

4.3 (3,600)

Value For Money

4.6 (105)

Value For Money

4.2 (2,654)

Customer Service

4.8 (107)

Customer Service

4.3 (2,764)

## Avochato alternatives

Highest Rated

[4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/161117/Avochato/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Multi-Channel Communication

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Mass Texting

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Alerts/Escalation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

File Sharing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Interaction Tracking

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Avochato 106 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Assign issues and tasks based on availability or required skills

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Sends voice calls to a specific queue based on predetermined criteria

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Shortcuts for inputting frequently used messages

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage contact details and communication with clients

Match clients or tenants with suitable properties based on their specific requirements, preferences and budget

Provides a channel for team members to share media files, communicate, and work together

Tracking, calculating, and paying commissions and earnings to employees

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Integration with third-party CRM systems

Track customer complaints from initiation through resolution

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Create and send email blasts/campaigns

Predefined actions automatically performed on the occurance of specific events

Public or private sharing of digital files such as documents, audio/video, images, and more

Global distribution system used by online travel agencies to track availability and manage reservations

Group messaging lets multiple people carry on a group conversation

Track interaction history by documenting conversations for contacts

Record and follow the progress of every issue

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create landing pages or online forms designed to capture new leads and prospects

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Shorten long links into custom or branded links

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Sending/receiving messages with multimedia content like images, audio, or video over a cellular network

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Unique word that contains letters or numbers that identifies specific campaigns

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Form to collect visitor contact information when live chat isn't available

Send personal messages to clients or attendees

Book meetings and appointments through a website or digital platform

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Enable custom polls/voting to facilitate decision-making or increase engagement

Tool used to determine accurate pricing and product eligibility for borrowers

Arrange tasks based on the level of priority or urgency

Monitor wait time and abandonment for incoming requests that have not been routed

Generate quotes or estimates for customers

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Plan daily routes to optimize employee scheduling and provide directions

Process of training new hires by providing them with sales tools and knowledge needed to complete the job

Pipeline view and tracking lead status

Send individual or bulk text messages at predetermined times

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Short phone numbers that used to opt-in to SMS campaigns

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Market event via social media tools

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Messaging system designed for contests and sweepstakes

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Computer-based system that allows users to send and receive voice messages

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.5 (135)

4.5

Based on 135 reviews

## Pricing

Value for money

4.6 (105)

Free Trial

[View pricing plan details](https://www.capterra.com/p/161117/Avochato/pricing/)

Pay As You Go

$1.00

Usage Based,Per Month

It includes:

-   Multi-channel
-   SMS
-   Live Chat
-   Phone Number
-   Marketing Features
-   Broadcast
-   Tagging
-   Auto Repsonses
-   Automation
-   AI Chatbot
-   Customizable Website Widget
-   Agent Assist
-   RCS
-   API
-   Zapier
-   Chrome Extension
-   A2P Compliance

Standard

$210.00

Per User,Per Month

It includes:

-   Multi-channel
-   SMS
-   Live Chat
-   Integration
-   Zapier
-   Salesforce
-   Slack
-   Microsoft Teams
-   Automation Tools
-   Agent Assist
-   AI Chatbot
-   Broadcast
-   Skill Routing
-   Dispositions
-   Campaigns
-   Surveys
-   Analytics
-   API
-   Tagging
-   Auto Repsonses
-   A2P Compliance
-   Automation
-   Customizable Website Widget
-   Marketing Features
-   Salesforce Process Builder

Value for money

4.6 (105)

4.6

Based on 105 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Google Chrome](https://www.capterra.com/p/228985/Chrome/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (107)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (107)

4.8

Based on 107 reviews

## User reviews

Overall rating

4.7

Based on 135 reviews

Filter by rating

5(103)

4(24)

3(6)

2(1)

1(1)

Mentioned topic

Sorted by most recent

Lenah M.

Freelancer

Information Technology and Services

### "Makes it easy to text customers fast!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 28, 2025

It’s a helpful tool for messaging customers fast and staying organized. It saves me time and makes it easier to give good service.

Pros

I really liked how easy it was to talk to many customers at the same time. The messages feel personal, and I can keep track of every conversation in one place without getting confused.

Cons

Sometimes it takes a few seconds to load messages. I also wish it had more ways to customize the auto-replies.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TK

Taylor K.

Engineer

Hospitality

### "Staying connected via Avochato"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 22, 2025

Avochato has been great for quick results toward my specific requests. allowing for quick turn around on my end.

Pros

The attention to needs of clients is strong. I appreciate the fast responses and assistance.

Cons

I find the app needs some improvements. It sometimes glitches and isn't as good as the webpage itself.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 26, 2025

Thanks Taylor, we appreciate it! We would love to know where the improvements are in the app, if you don't mind sharing what parts are having glitches. I'm sending you an email shortly through this interface to connect.

AB

Allison B.

Owner

Arts and Crafts

### "Alternative customer chat option "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 15, 2025

This is a great product in theory, but the very inexpensive LITE option is so limited that it might as well be useless. The next tier includes not only a monthly fee per user but also a monthly platform fee, so the jump is from $19/month to over $200/month. Most extremely small businesses aren’t going to be able to afford that kind added expense. For a growing small to mid-sized business with a target market that highly prefers texting over calls, it might be worth the cost.

Pros

I love the ability to set up autoresponses for keywords, since so many customers end up having the exact same questions over and over.

Cons

The low cost version is affordable but extremely limited. Even small businesses will outgrow it extremely quickly, so I feel like it’s not a very valuable option.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 26, 2025

Thanks Allison for the great feedback. Thrilled that you enjoy keywords. I'll follow up to see if we can help you scale with a better more customized plan, we have some new automation features that we want to provide to all plans.

Oluwa Locheyi H.

Agent Commercial

Retail

### "Avocato un logiciel tout-en-un "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

October 23, 2023

Pros

Avocato est un logiciel qui présente plusieurs fonctionnalités comme par exemple la gestion des SMS. C'est également un service d'aide bien organisé et structuré.

Cons

Avocato présente parfois quelques bugs et des difficultés pour cerner les fonctionnalités.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CH

Christopher H.

Belong Groups Assistant Director

Religious Institutions

### "Great product, but even better support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2022

The actual reason I'm on here to review Avochato this moment is that the customer service team has rocked and blown me away. We have been impressed multiple times, but this time stood out and I had to recognize and honor them. Here's what happened!During the week, I pressed a button that said "cleanup your contact list" thinking it might remove a couple super old contacts. NOPE - that sucker removed 2,698 of our contacts because of their inactivity in responding (this was my mistake - not Avochato's). In a panic at the realization of what happened, I saw that the removed contacts were still visible, but I couldn't figure out how to "mass-restore" all 2,698 contacts.We have notification messages being sent out today/tomorrow that are significant to our operation, and even though it's Saturday I reached out via text to the customer support number for Avochato. As expected, I received a message saying they are out of the office and would return my message as soon as possible when they get back in. I decided to simply respond to that note and said "Sorry to ask this on a Saturday, but is anyone available now? I have an urgent question regarding our account."To my surprise, someone wrote back and said, "Hi, how can I help you?" And the rest was history.They've now mass-restored all the contacts that were mistakenly removed, and our planned communications will be on time this weekend. Hats off to the support team at Avochato! You consistently hit set high standard!!

Pros

Having the ability to mass text our people to get information out, including links/rsvp's/surveys has been fantastic.

Cons

We utilize a project/volunteer management system called "monday.com" - we would love to see integration with the automations on there. The greatest improvement we could hope for would be to enable an automation that imports contacts on Avochato as they are created in Monday.com, and a way to mass update/sync our contact list quickly. We would also love to trigger sms message automations in monday.com through status changes!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nordelene B.

data profiler

Information Technology and Services

### "creative and usable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 13, 2022

Overall experience is very fantastic. worth it to recommend to everyone.

Pros

i like the features of the app. it is easy to use and attractive. It help us to communicate to the possible prospect of your business.

Cons

More improvement interms of exchanging conversation because it takes a little time to recievea and sent messages.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Mark W.

Founder

Health, Wellness and Fitness

### "Awful ,simply awful company"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 14, 2021

I had one of my employees trial this product and when the trial ended we were billed for the product We attempted to reach customer service for weeks and after sporadic response back we were told we would not receive a refund. Just an awful customer service experience all the way around. I would NEVER recommend such an awful company. There are far better and less expensive options out there. In the end a company with such shabby customer service will be out of business. Save your time and money.

Pros

It seemed somewhat easy to set-up. We used it for the initial trial period and decided to go with another product.

Cons

Extremely expensive in comparison to other products on the market.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Melanie A.

Book and Product reviewer

Publishing

### "Let people text you"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 26, 2021

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now. I recommend this program to all. My small business is running even more smoothly with this program.

Pros

I really like the option of texting, live chat or calling. It gives me the flexibility I need. Customers can reach me or team members with ease. I've gotten positive feedback from my clients and my team. It's easy to use and customize to my business.

Cons

I really haven't found a down side to this program.. yet. I may in time though. I'm pleased with it so far.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Andrew K.

Senior Program Manager

Information Technology and Services

### "Awesome tool, ripe for automation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 11, 2021

Avochato has been a great asset to our customer-focused team and I highly recommend it.

Pros

Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

Cons

There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

Alternatives considered

[Textmagic](https://www.capterra.com/p/147342/TextMagic/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing Avochato

Avochato was simpler to use, had the features we needed, and was less costly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Bradley C.

Executive Director

Non-Profit Organization Management

### "Disappointed By Avochato: Do Not Recommend This Product"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 16, 2020

Poor

Pros

The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons

To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/161117/Avochato/reviews/)

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