# Avochato Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avochato the right Sales Enablement solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161117/Avochato/reviews --- Avochato 4.7 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of Avochato Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Lenah M FreelancerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The messages feel personal, and I can keep track of every conversation in one place without getting confused.“ May 28, 2025 AB Allison B OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Even small businesses will outgrow it extremely quickly, so I feel like it’s not a very valuable option.“ January 15, 2025 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: I used a free trial. “Avochato has been great for quick results toward my specific requests.“ February 22, 2025 MW Mark W FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Just an awful customer service experience all the way around.“ April 14, 2021 Lenah M FreelancerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I really liked how easy it was to talk to many customers at the same time.“ May 28, 2025 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: I used a free trial. “I appreciate the fast responses and assistance.“ February 22, 2025 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lateef F. Founder and CEO Marketing and Advertising Used the software for: 6-12 months ### "Avochato Use" November 16, 2018 5.0 Pros We love the product, simple to use and implement across the team. We use it for both day to day business as well as broadcast marketing. The ROI is great, the ease of use simple and feature requests are handled promptly. Cons At first we faced some challenges on the marketing end, when we got on the phone with our rep, he and his team implemented changes to customize the software for us and everything has been well since. Just ask them I would say. Review Source Eric C. Manager, IT Client Support Higher Education Used the software for: 6-12 months ### "Avochato" November 16, 2018 4.0 Great for higher education. Pros I like that you can assign names to phone numbers once they submit a ticket and it keeps track of all their submissions. Cons You can't prevent people from calling the number without completely disabling it. The other options is to let them leave a voicemail which can be counterintuitive. Review Source BC Bradley C. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Disappointed By Avochato: Do Not Recommend This Product" June 16, 2020 1.0 Poor Pros The product is fairly easy to use, although a sloppy mobile interface and glitchy. Cons To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo . Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go. Review Source Chris S. Producing Area Manager Real Estate Used the software for: Less than 6 months ### "Avochato the best texting solution after a long time researching!" October 23, 2018 5.0 Again, powerful, cost effective, and the support is amazing! This is the new way of connecting with my past clients. Snail mail and email is dead! Pros It's powerful, cost effective, and the support is amazing! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer. Cons More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features. Review Source Dominic A. Digital Marketing Manager Human Resources Used the software for: Less than 6 months ### "Budget Version of Recruiting SMS" November 16, 2018 5.0 Pros We needed a tool for SMS chat with job applicants and looked at things like Text Recruit, but honestly any SMS platform works for that. is easy to use, can broadcast messages, and can has good collab abilities. Cons The web widget isn't very noticeable and would be much better if it led to an actual chat and not an SMS number to text to. Review Source Taylor B. City Manager Real Estate Used the software for: 6-12 months ### "Average Avochato " November 16, 2018 3.0 Pros works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations. Cons I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it. Review Source Sarah N. Customer Service Manager Marketing and Advertising Used the software for: I used a free trial ### "Easy B2B Texting Solution" November 16, 2018 5.0 Overall, is a great platform. They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with. The software is easy to use and learn. Overall I think Avochato is a great product. Pros Overall, I loved the ease of use with this product. The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need. Cons We are really looking for a texting solution that allows us to send native video. So far, we have been unable to find this. allows you to send links to hosted videos, such as YouTube or Vimeo. But we want to be able to load MP4s as if we were using a cellphone. Review Source Adam J. General Manager Real Estate Used the software for: Less than 6 months ### "Great experience from sales to implementation and beyond" May 12, 2018 5.0 Improved our sales process and customer service processes Pros Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy Cons I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost Review Source Cheylene R. Customer Service Operations Manager Consumer Services Used the software for: Less than 6 months ### "Great product with even better customer service" October 9, 2018 5.0 We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget. Pros Easy to use, intuitive and adds another great touch point with customers Cons I wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly. Review Source Krishna S. Senior Software Engineer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy implementation " November 16, 2018 5.0 I like and my company like this product Pros Very easy to implement into MVC project Cons Callback status have very limited pramameter but so far so good Review Source CH Christopher H. Belong Groups Assistant Director Religious Institutions Used the software for: 1-2 years ### "Great product, but even better support." October 22, 2022 5.0 The actual reason I'm on here to review this moment is that the customer service team has rocked and blown me away. We have been impressed multiple times, but this time stood out and I had to recognize and honor them. Here's what happened!During the week, I pressed a button that said "cleanup your contact list" thinking it might remove a couple super old contacts. NOPE - that sucker removed 2,698 of our contacts because of their inactivity in responding (this was my mistake - not Avochato's). In a panic at the realization of what happened, I saw that the removed contacts were still visible, but I couldn't figure out how to "mass-restore" all 2,698 contacts.We have notification messages being sent out today/tomorrow that are significant to our operation, and even though it's Saturday I reached out via text to the customer support number for Avochato. As expected, I received a message saying they are out of the office and would return my message as soon as possible when they get back in. I decided to simply respond to that note and said "Sorry to ask this on a Saturday, but is anyone available now? I have an urgent question regarding our account."To my surprise, someone wrote back and said, "Hi, how can I help you?" And the rest was history.They've now mass-restored all the contacts that were mistakenly removed, and our planned communications will be on time this weekend. Hats off to the support team at Avochato! You consistently hit set high standard!! Pros Having the ability to mass text our people to get information out, including links/rsvp's/surveys has been fantastic. Cons We utilize a project/volunteer management system called "monday.com" - we would love to see integration with the automations on there. The greatest improvement we could hope for would be to enable an automation that imports contacts on as they are created in Monday.com, and a way to mass update/sync our contact list quickly. We would also love to trigger sms message automations in monday.com through status changes! Review Source Peter S. IT Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Invaluable tool for us" February 29, 2020 5.0 We have seen an immediate change is speed of response for seasonal employees who are typically of college / millennial age who are always on their phones and not their email. Pros and it's API integration has been gaming changing for both our customer acquisition and seasonal employee hiring. Cons Honestly not much, it's the perfect tool for us. Review Source VR Verified Reviewer Support Technician Computer Networking Used the software for: 6-12 months ### "Notifications on the fly!" November 27, 2018 5.0 Pros I love the fact that we can communicate with our clients on the fly without having to sit in front of a computer all day in an emergency situation. I can simply open the android application, browse to the site and easily send out a notification to our clients as needed Cons wish there was a mobile site designed for mobile devices. Don't really enjoy having to pinch and zoom on the screen. Review Source VR Verified Reviewer Senior Data Associate Internet Used the software for: Less than 6 months ### "Like a whole new phone strictly for work" November 27, 2018 5.0 Basically like what I said above. The app makes separating business and pleasure simple. Given it's sms format it's so easy for a team to pick up and use. Makes teamwork simple and fun. Pros I like how easy it is to break my work off into groups. Using other chat apps or regular texting can either get cumbersome or confusing. allows for conversations to remain focused on work. I can separate my conversations into customized groups allowing me to focus on multiple projects at once. Cons For the most part I haven't found any issues with the software, maybe a tad more customization in the app would be nice, but otherwise no complaints. Review Source PS Paige S. Recruiting Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Chat Review" November 27, 2018 4.0 Its more benefical for my co-workers and I to use this software instead of our own phones. We have the ablility to all see the messages and be able to respond if/when needed. I do wish there was a private chat feature where you and only you can see the message between yourself and the person your chatting with. It would be nice to be able to open that private chat to all if wanted to needed. -Over all it has made communicating with our caregivers alot easier as well. Pros I like that the software can be used on your mobile device and computer. I also like that there is an APP that can be used as well. Cons Boradcast do not work as effectiley as I thought it would. When sending group text via broadcast the messages do not come in right. Review Source MA Melanie A. Book and Product reviewer Publishing Used the software for: 6-12 months ### "Let people text you" February 26, 2021 4.0 This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now. I recommend this program to all. My small business is running even more smoothly with this program. Pros I really like the option of texting, live chat or calling. It gives me the flexibility I need. Customers can reach me or team members with ease. I've gotten positive feedback from my clients and my team. It's easy to use and customize to my business. Cons I really haven't found a down side to this program.. yet. I may in time though. I'm pleased with it so far. Review Source BS Blake S. CIO Hospitality Used the software for: Less than 6 months ### "Super easy SMS platform that will drastically helped our customer experience" March 29, 2018 5.0 Our market has proven that people are more likely to communicate over SMS now. gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it. Pros Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!" Cons I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes. Review Source VR Verified Reviewer Vice President of Sales Real Estate Used the software for: Less than 6 months ### "Great SMS Platform for Teams - Highly Recommend!" March 19, 2019 5.0 We have successfully switched over to for our team of 22 sales people and everyone loves it! It also makes my life as an Administrator a lot easier because the leads are automatically round-robined to my team. Pros I like the fact that takes care of the round-robin rotation of leads as they come through in real-time. Cons The software is very easy-to-use. I really don't have any complaints that I can think of for . Great system at a great price! Review Source KC Krish C. CEO Hospital & Health Care Used the software for: 1-2 years ### "A great product with great customer service" November 20, 2018 5.0 Overall fantastic - we schedule a quarterly call to make sure we're using all the new features. Pros Ease of use. I have my entire team using it. Took less than 3 hrs onboarding. Cons I think it needs more features like recording calls. Review Source JW Jonathan W. Marketing Used the software for: Less than 6 months ### "Gets the job done." June 8, 2017 4.0 Pros I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers. Cons One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition. Review Source Response from Avochato August 30, 2017 Thanks for your feedback, Jonathan! We've now rolled out the ability to attach files and also created a more comprehensive FAQ / user guide. We're continuing to develop additional integrations and improve our existing integrations with services like Slack, Salesforce, Desk.com, and Office 365. Again thank you for sharing your thoughts on the product. MD Mark D. Manager Retail Used the software for: 6-12 months ### "Great Name, Great Product!" March 14, 2019 5.0 Pros Lately we've found that texts are far more effective than emails, especially among our younger clientele. Avachato makes it super easy to stay connected and provide on the spot support. Cons Do I have to dislike something!? I guess it could cost less?! That's literally my only complaint! Review Source VR Verified Reviewer Lead Customer Service Representative Construction Used the software for: Less than 6 months ### "Easy to use!" November 20, 2018 5.0 Pros We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers. Cons The way it stacks the messages in Slack can be confusing so we have to go to the website for best results. Review Source VR Verified Reviewer Expansion Manager Real Estate Used the software for: Less than 6 months ### "Best text manager so far!" November 16, 2018 4.0 We are using it to keep in touch with high value customers for our real-estate product. Pros Very useful, easy to use and gets the job done needed with the tools at hand! Cons However, in order to update the chats you need to keep refreshing.. not real-time Review Source DR Dave R. Operations Manager Hospitality Used the software for: 1-2 years ### "Simple to use but extremely effective with driving guest hospitality" November 16, 2018 5.0 Pros Quick setup, easy to train on, easy to use. Flexibility to use with multiple parties (guests, owners, vendors, internal staff). Search capability is very powerful. Cons Would love to see it be able to integrate with other platform software. Review Source VR Verified Reviewer Vice President Client Success Human Resources Used the software for: Less than 6 months ### "Avochato review" November 20, 2018 4.0 Pros Good use for tags and organizing conversations as well as larger scale messaging blasts. Cons integration into social channels/omni channels Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.