# Page 2 | Avochato Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Avochato the right Sales Enablement solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161117/Avochato/reviews --- Avochato 4.7 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Page 2 - Reviews of Avochato ## Showing most helpful reviews Showing 26-50 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lenah M. Freelancer Information Technology and Services Used the software for: 6-12 months ### "Makes it easy to text customers fast!" May 28, 2025 5.0 It’s a helpful tool for messaging customers fast and staying organized. It saves me time and makes it easier to give good service. Pros I really liked how easy it was to talk to many customers at the same time. The messages feel personal, and I can keep track of every conversation in one place without getting confused. Cons Sometimes it takes a few seconds to load messages. I also wish it had more ways to customize the auto-replies. Review Source AB Allison B. Owner Arts and Crafts Used the software for: I used a free trial ### "Alternative customer chat option " January 15, 2025 5.0 This is a great product in theory, but the very inexpensive LITE option is so limited that it might as well be useless. The next tier includes not only a monthly fee per user but also a monthly platform fee, so the jump is from $19/month to over $200/month. Most extremely small businesses aren’t going to be able to afford that kind added expense. For a growing small to mid-sized business with a target market that highly prefers texting over calls, it might be worth the cost. Pros I love the ability to set up autoresponses for keywords, since so many customers end up having the exact same questions over and over. Cons The low cost version is affordable but extremely limited. Even small businesses will outgrow it extremely quickly, so I feel like it’s not a very valuable option. Review Source Response from Avochato February 26, 2025 Thanks Allison for the great feedback. Thrilled that you enjoy keywords. I'll follow up to see if we can help you scale with a better more customized plan, we have some new automation features that we want to provide to all plans. TK Taylor K. Engineer Hospitality Used the software for: I used a free trial ### "Staying connected via Avochato" February 22, 2025 4.0 Avochato has been great for quick results toward my specific requests. allowing for quick turn around on my end. Pros The attention to needs of clients is strong. I appreciate the fast responses and assistance. Cons I find the app needs some improvements. It sometimes glitches and isn't as good as the webpage itself. Review Source Response from Avochato February 26, 2025 Thanks Taylor, we appreciate it! We would love to know where the improvements are in the app, if you don't mind sharing what parts are having glitches. I'm sending you an email shortly through this interface to connect. TB Tara B. Owner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing! " September 2, 2019 5.0 Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed. Pros Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!) Cons So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit. Reason for choosing Avochato I had originally been interested in Teckst (before I knew of Avochato), but I had a very terrible interaction with one of their staff members named Evan. He would not explain anything about their service after I told him we were a company of fewer than 10 (we will be larger than that very shortly). I asked to speak to a manager after he was quite rude to me and he never bothered to respond to me, nor get me in contact with a manager. He told me "good luck" and that a manager would contact me if "they felt it was necessary". Maybe that service is good? Maybe it's not? Who knows because they were awful to interact with and I'm not interested in their services if that's the sort of customer service they offer. Review Source SF Shane F. Software Engineer Internet Used the software for: 6-12 months ### "Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too." May 5, 2017 5.0 The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products. Pros The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados! Cons I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format. Review Source Response from Avochato August 30, 2017 Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned! Nordelene B. data profiler Information Technology and Services Used the software for: 2+ years ### "creative and usable" July 13, 2022 5.0 Overall experience is very fantastic. worth it to recommend to everyone. Pros i like the features of the app. it is easy to use and attractive. It help us to communicate to the possible prospect of your business. Cons More improvement interms of exchanging conversation because it takes a little time to recievea and sent messages. Review Source Andrea Fabiola M. CEO Human Resources Used the software for: 1-2 years ### "Great overall experience. " November 16, 2018 5.0 It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato. Pros We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it. Cons when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Avocato un logiciel tout-en-un " October 23, 2023 4.0 Pros Avocato est un logiciel qui présente plusieurs fonctionnalités comme par exemple la gestion des SMS. C'est également un service d'aide bien organisé et structuré. Cons Avocato présente parfois quelques bugs et des difficultés pour cerner les fonctionnalités. Review Source VR Verified Reviewer Operations Associate Hospital & Health Care Used the software for: 1-2 years ### "Excellent with a couple huccups" November 16, 2018 4.0 We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise. Pros I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. Cons The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls. Review Source AM Ariana M. Guest Relations Hospitality Used the software for: 6-12 months ### "Mainstream and easy" August 1, 2019 5.0 Mainstream, (everyone texts) simple, and great guest experience when they can simply text us questions about their upcoming vacation or any maintenance issues when the arrive. Pros What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a que’d message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can. Cons I can’t complain much, truthfully. One thing that our company is working with Avochato on is automatic “close-out” of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs. Review Source Sam H. Digital Services Administrator Construction Used the software for: Less than 6 months ### "Effective transactional SMS platform. Less than perfect VoIP platform" November 16, 2018 5.0 We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service. Pros Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis. Cons It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service. Review Source VR Verified Reviewer President Computer Hardware Used the software for: 6-12 months ### "We feel more like a partner than just another customer. " March 6, 2018 5.0 Excellent, fast, immediate communication and responses from our field employees Pros The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release Review Source AS Anna S. EL Teacher Education Management Used the software for: Less than 6 months ### "Great product!" April 20, 2020 5.0 I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. \[SENSITIVE CONTENT HIDDEN\] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software. Pros This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail. Cons None - it is so through it has all the features I wanted. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Avochato They don’t have a personal phone number so some of their texts get blocked. Avochato has great customer service. \[SENSITIVE CONTENT HIDDEN\] walked me through the software and told me about the features that I would need for my purposes. I don’t know if EZ texting allowed me to send to pre-created groups. Review Source GS Gene S. Business Development Retail Used the software for: Less than 6 months ### "Stop Searching! Seriously just go with these guys! " October 26, 2018 5.0 The team at Avochato has been exeptional! They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with! I highly recommend using them for your text message marketing and to take your business to a new level in staying in communication with your customers! Pros Like the Survey feature. We can use it to gather basic info from our customers saving us both time. Love how easy and intuitive the framework is. You can tag your customers in many ways and broadcast to the specific groups your message would mean the most to using those tags. This way you can be more focused and do not waste texts needlessly. We have our customers birthday in their tag and every day we can send out a Happy Birthday message to the right people. It makes them feel special! You can program auto responses for as many keywords as you need. They have an app for both IPhone an Android that works together with their software so you never miss a text! Cons Had to think about this a bit... I guess free incoming messages would be nice. It is a challenge to keep your message within the 160 character limit. I'm sure this is an industry standard but if you go over it just sends multiple segments. This means if you send 2 segments to 200 people you use up 400 of your texts to do it. Like I said though I'm sure its an industry standard set by the carriers and there's most likely nothing they can do about it. Review Source NH Nick H. Growth Computer Software Used the software for: Less than 6 months ### "You should have set up Avochato with your business yesterday" March 28, 2019 5.0 Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner. Pros LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon! Cons There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though. Review Source SC Stephen C. Owner Automotive Used the software for: Less than 6 months ### "After trying every texting software, we went with Avochato" October 31, 2019 5.0 The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have. Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms. Pros It is very user-friendly and has tons of features. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. In most other platforms, users can still see messages that don't belong to them. Avochato also has a calling feature built-in that allows you to make calls from the same number which is great. It is also very easy to switch between inboxes (phone numbers) if you have multiple inboxes. The mobile app is very user-friendly and easy to use as well. Cons It doesn't have the ability to bring Facebook messages in (I understand they are implementing this soon) which isn't a deal-breaker for me. Review Source VR Verified Reviewer Senior Sales Development Real Estate Used the software for: 1-2 years ### "Avochato Review" November 21, 2018 4.0 Pros It's a very simple, easy to use, and does the job of a texting platform! Cons There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours. Review Source VR Verified Reviewer VP of Technology Oil & Energy Used the software for: 6-12 months ### "Avochato is exactly what we needed" November 21, 2018 5.0 Pros Avochato is our one-stop-shop for all our b2c communication needs. So easy to set up and use. Tons of features available, but super easy to understand their functionality and use what you need. New features regularly being released, too. Great support from Avochato. Cons Only thing is that I can't eat the logo ;-) Review Source R. Curtis M. System Analyst Civil Engineering Used the software for: Less than 6 months ### "Avochato Use" November 21, 2018 3.0 Overall I enjoy the app and find to help me in may daily communications with my team. Pros I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward. Cons For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing. Review Source Michael F. Principal Financial Services Used the software for: 6-12 months ### "Excellent experience." July 6, 2017 5.0 Pros I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard. Review Source Response from Avochato August 30, 2017 Thanks Michael! Glad you've enjoyed the Avochato experience. We use our own Slack integration side-by-side with Avochato to support our own customers, and we love it too! VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 6-12 months ### "Awesome support, easy to send messages -- Good software" July 28, 2019 4.0 Pros Support was great and helped us find a work around or solve the issue. The analytics for messages was great, as well as custom fields for mass broadcasting. Cons Did need some more reporting and could improve the UI of the mobile side a bit. Review Source VR Verified Reviewer Co-Founder / CEO Food & Beverages Used the software for: 6-12 months ### "Great SMS customer support software with awesome features " November 16, 2018 4.0 Pros Easy to use, easy to manage multiple teams and phone numbers, great API for automation Cons Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features Review Source JS Jill S. Operations manager Hospital & Health Care Used the software for: 1-2 years ### "\[SENSITIVE CONTENT HIDDEN\] is tops!" February 29, 2020 5.0 Very good! Pros The ease of use if use and versatility is key in our industry. Cons That so many people can use this and not just the text but call quality are good. Reason for choosing Avochato We've used it in the past with very good results. \[SENSITIVE CONTENT HIDDEN\] was so helpful in getting our current number ported so we could switch it to Avochato Review Source BP Brooke P. Guest Services Manager Hospitality Used the software for: 6-12 months ### "Ease & Efficiency " November 27, 2018 4.0 Not only drinking the koolaid but I’m eating the guac! I’ve experienced the progression of Avochato. The team actively listens and rapidly responds to your business needs. Pros It’s the people! Avochato support team is not only quick to acknowledge your request, but reliably provides solution(s) or an alternative method. Other notable pros- ease of sending one or 1,000 messages with a few clicks, custom fields & templates for mass broadcasting, broadcast analytics Cons Lack of reporting. Interested in exporting data from broadcasts, tags, contacts. Ie: contacts that have replied stop or start ‘Out of Office Reply’ interested in the functionality of sending ooo replies to any contact who reaches us outside of business hours, not just to new contacts. Review Source VR Verified Reviewer Political Director Political Organization Used the software for: Less than 6 months ### "Simple, intuitive platform for customer outreach" November 17, 2018 5.0 I love them and the team are incredibly responsive, and they've opened up a whole new channel for us to engage with our customers/constituents Pros Amazing, intuitive user interface. No technical background needed to implement. Amazingly thoughtful and responsive team, with a growing product that will only get better. Avochato made having a unified SMS front for our constituents super easy. Cons Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error Review Source Talk to a Capterra advisor for free and get results within 15 minutes.